SURYATAPA MONDAL

Customer Care Executive

About Me
Detail oriented and good at making decisions,
Managing deadlines and conducting team reviews
My Contact with expertise in analysis and quantitative problem
solving skills, dedicated to companies growth and
Mondalsuryatapa66@gmail.com improvements. Punctual with time and shift given by
the recruiter and always working with motivation to
+91 7044664860 grow and emphasis further.

Sonarpur , Arapanch
Professional Experience
Hard Skill Tutopia Private Limited
Outbound customer care Executive
Knowledge about products 2022
Digital Literacy
Data Entry Key responsibilities:
Outbound calls Promote Products and Services.
Ability to hit sales goals Identify the needs of customers, resolve
Soft Skill issues, and provide solutions.
Handle many outbound calls to customers
Observation and clients.
Decision-making
Meet personal targets and work towards
Communication
meeting team targets.
Multitasking
Zomato
Education Background
Customer care Executive chat process
ATUL KRISHNA ROY VIDYAYATAN
2023
Key responsibilities:
GIRLS School
Provide accurate, valid and complete
Madhyamik- 57%
information by using the right methods
Completed in 2018
handling customer concerns and complaints
ATUL KRISHNA ROY VIDYAYATAN
in a timely manner.
GIRLS School
Collecting and analyzing customer feedback.
Higher Secondary- 73%
Delivering information about a company’s
Completed in 2020
offerings
K.K. Das College
Bachelor of Arts, Major in Languages
English
Pursuing since 2020
English | Hindi | Bengali