SHAH FAHAD NAFEES

Gurugram ,Haryana,India ⯁+91 9935715822(IND) ⯁shahfahad037@gmail.com

Subject Matter Expert

(Team Trainer)
o Hardworking and reliable Team Trainer focused on going above and beyond to support team and serve customers.
Trained in Insurance and offering top-notch Up-sale and cross-sale abilities. Motivated to continue to learn and grow
as Sales professional.

o Accomplished and energetic team member with a solid history of achievement of assigned target. Excellent
communication and time management skills. Handles tasks with accuracy and efficiency.

o Professional sales supervisor with over 3 years of experience in managing and supporting sales of insurance products
and service to NRI clients of the organization.
o Outstanding success in growing revenues for an organization through effective coaching and feedback to the team
members. Able to exceed sales targets up to 60% within 12 months.
o Produced weekly reports outlining the business operations successes and gaps for the senior management team.
o Excellent understanding of industry trends, product specifications , and client's needs. Proven ability to customize
product offerings to match client's lifestyles and requirements.
o Strong organizational skills with the ability to meet deadlines and communicate with key stakeholders.
Excellent interpersonal and communication skills.
o Fully Responsible for Meeting periodically assigned Team Targets.
o Expertise in dealing with NRI customer.

WORK EXPERIENCE

⬥ Dec 2018-May 2022: Policybazaar.com – Gurugram , Haryana

Working as a Subject Matter Expert (Team Trainer),
Responsibilities:

o Responsible for planning, organizing, and directing the teams work activities.
o Coaches, develops, and motivates team to meet or exceed department standards; identifies training opportunities.
o Effectively supports and manages customer relationships.
o Compiles and conducts performance appraisals and check point meetings.
o Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
o Initiates and maintains various team and department reports.
o Participates in strategic and tactical planning.
o Observes and evaluates staff performance daily while providing communication to management.
o Ensures customer care and productivity standards are met and/or exceeded.
o Ensures compliance with company policies and procedures.
o Manage projects or contribute to committee or team work.
o Learn to operate new office technologies as they are developed and implemented.
o Responsible for sales of various insurance products to NRI clients of Policybazaar.com
o Managing and strengthening relationships with clients. Understanding individual needs and requirements and
tailoring suggestions to protect life using term life insurance.
o Ensuring clients, meeting all compliance, requirements for various products.
o Consistently delivering excellent customer service to grow client-based and improve service offering.
o Providing support and direction to junior sales agents.
o Responsible for studying new products and policy changes.
o Maintaining quality controls, checks work for accuracy.
o Creating proposals for prospects and clients to convert leads.
 Key Achievements:
o Overachieved team target months on month.
o Applauded with “Star of the Quarter” award in the year 2020 viz. January-March.
o Promoted to Senior Sales Consultant in October 2019.
o Promoted to Subject Matter Expert in July 2021.

⬥ July 2017 – August 2017: Sanjay & Associates -Prayagraj ,UP

Worked as a Tax Associate(Internship)

Responsibilities:
o Helped clients to analyze the tax effect of the complex decision, reduce the overall taxrate, and pursue
performance objectives.
o Assisted with information gathering and data organization.
o Identify, research, and assess various tax issues while also providing information to seniors and managers.
o Assisted with providing information for income, property, and sales

EDUCATION

⬥Guru Gobind Singh Indraprastha University– GGSIPU (New Delhi).

o Bachelor of Business Administration (B.B.A)-2018
CGPA- 7.1
SKILLS
 Team assessment  Sales Strategy

 Written and Verbal  Business Management

Communication Adaptability
 Strong Work Ethics  Active Listening
 Team training  Customer and Personal
 Team building Service
 Service up selling  Time Management
 Mentoring  Critical Thinking
 Leadership  Judgment and Decision
 Report generation Making
 Multitasking  Complex Problem Solving
 Motivation  Instructing
 Coaching
 MS Office Proficient

PERSONAL PROFILE
Fathers Name : Mr. Nafees Ahmad
Date of Birth : 11th March1997.
Sex : Male.
Marital Status : Unmarried.
Present Address : Gurugram,Haryana
Permanent Address : 67 Ahmad Ganj. Allahabad. India
Nationality : Indian.
Languages Known : English(Fluent), Hindi(Fluent) & Urdu(Beginner)