TIRTHANKAR LAHA

PROFESSIONAL EXPERIENCE

Address: Memari,Burdwan, P.O.- Memari, West Bengal-713146 Organization – Bandhan

Email Address- tirthankarlaha@gmail.com Bank Ltd, Kolkata
Joined As: Branch Sales
Contact Details: 9614276791 Executive (2018)
DOB: 29.08.1991
Promoted to: Senior Sales
Marital Status- Married Executive (December;2020)

SUMMARY Current Position: Customer

A Banking Professional for more than 5 Years. Specialization in Client
Relationship handling, Banking and Sales. Experience in managing
Customer Portfolio, Branch Banking, Customer Relationship
management, and Customer service.
Possess an ability to build productive relationships, resolve complex
issues and win customers’ loyalty. Adapt in interacting with customers
to provide them with information to address enquiries regarding
products and services.
OBJECTIVES
To join an organization in a responsible capacity. Acquire first-hand
knowledge about the functioning of the organization and its goal.
Actively participate in the designated assignment to achieve
organizational goal and aim at contributing significantly for the
growth of the organization and grow with the growth of the
organization.
Relationship Officer
(January,2022-Present)
Duration –June 2018 to
Present
Roles and Responsibilities:
As a Customer Relationship officer managing
customer portfolio. Responsible for meeting
revenue targets through sales of MF, Health and
life insurance. Responsible for AML check and
KYC norms alongside compliance and audit.
Investigate and resolve service issues or
problems. Work with administration: forward
requests and unsolved issues to the designated
resource by communicating and coordinating
with concerned departments.
EDUCATION
CERTIFICATIONS
• IRDA Certified.
• Operating systems- Windows XP, 7, 8,
COURSE/ INSTITUTION/ YEAR PERFORMANCE 10
• MS office- MS Excel, MS Word, MS
EXAMINATION UNIVERSITY PowerPoint.
B.SC (GEN) • Received more than 20 awards and
Bijoy Narayan certificates for Outstanding
Mahavidyalaya 2013 47.60% Performance in Life Insurance,
General Insurance and CASA
business from bank.
Higher
Secondary LANGUAGES
Memari
Vidyasagar Smriti
Vidyamandir Unit English, Hindi, Bengali.
2 2009 64.60%
HOBBIES/INTERESTS

X Driving, Cricket, Football,

Memari
Vidyasagar Smriti
Vidyamandir Unit 1 2007 75.75% ABOUT ME
Highly ambitious, passionate about work &
career.
Energetic and self-motivated team player. At
ease in high stress, fast-paced environments
with emerging and multiple responsibilities.
Excellent negotiator, good public speaker,
good management, oral/written
communication, interpersonal, and analysing
skills.