SUMMARY PROFILE
Highly organized and efficient administrative professional with over 5
Administrative Manager
PERSONAL DETAILS
Address: P.O. Box LG 771, Legon -
Accra
Personality Code: ENFJ - A
Tel: +233 20151815 / +233 244 254124
Email: audreyb11@ymail.com
Interests: Reading, Travelling and
Writing.
Languages: English, Twi
CORE SKILLS
Emotional Intelligence
Detail Oriented
Empathy
Critical Thinking
Teamwork and Consensus Building
Ability to multy-task
Flexibility
Confidentiality
High Personal Intergrity
Self-motivated and Result Oriented
A passionate ‘can do’ Attitude
TECHNICAL SKILLS
⚫ Time Management
⚫ Problem Solving
⚫ Data Analysis
⚫ Communication
⚫ Project Management
⚫ Microsoft Office Applications
⚫ Internet Surfing
⚫ Social Media
years of experience in managing projects and initiatives. My attention to
detail and excellent time management skills means that every task is
completed efficiently and to the highest possible standard.
EDUCATION
August 07 2016
Certificate in Telesales Training
August 2006 - August 2010
Institute of Professional Studies
Bachelor of Business Administration
September 2004 - December 2004
Hospitality Development Training School
Certificate in MS Office and Software
April 2001 - May 2004
New Juabeng Secondary Commercial School
Business Studies
SEMINARS/TRAINING/CONFERENCES ATTENDED
07/08/2016
E Services Academy
Telesales training
05/05/2007
Job Clinic
What Employers Want in Graduates
Certificate of participation
10/04/2006 - 10/10/2006
Hospitality Development Institute
Certificate in Comprehensive Training in Computer Software
WORK EXPERIENCE
August 2016 - Date
Branch Sales Manager, Bayport Savings and Loans PLC
⚫ Analyzing and assessing customer creditworthiness.
⚫ Ensuring prompt approval and disbursement of credit facilities.
⚫ Maintaining a robust portfolio of potential clients.
⚫ Timely resolution of credit-related issues within company guidelines.
⚫ Evaluating and profiling new credit applicants.
⚫ Expanding the client base through customer referrals.
⚫ Gathering and analyzing accurate financial data through field
investigations.
⚫ Adhering to policies and procedures to maintain updated credit
documentation.
⚫ Providing timely and precise credit reports.
1

LEADERSHIP ROLE
⚫ September 2003 - June 2004
Green Earth Organization
President
⚫ Evaluating sales and credit leads assigned for credit assessment.
⚫ Managing and addressing client credit complaints.
⚫ Responding to inquiries and assisting clients in obtaining quality credit
service.
⚫ Conducting credit-related customer service activities.
July 2015 - May 2016
Sales and Service Executive, Standard Chartered Bank
⚫ Introduced bank assurance products to the bank's clients.
⚫ Received, managed, and escalated clients' complaints regarding policies
sold.
⚫ Handled inquiries and assisted clients in obtaining refunds.
⚫ Conducted customer service-related tasks.
October 2011 - February 2015
Administrative Manager , Passion Home British International School
⚫ Managed day-to-day administration tasks within the organization, offering
general administrative support to the Chief Executive and staff.
⚫ Composed newsletters and correspondences addressed to stakeholders.
⚫ Served as the primary point of contact for visitors and callers, including
reception responsibilities.
⚫ Collaborated with the Human Resources Manager to support various
aspects of the recruitment and selection process.
⚫ Prepared termly budgets and handled monthly payroll processing.
⚫ Facilitated the integration of new employee information and ensured its
inclusion in the Payroll system.
⚫ Assisted in preparations for disciplinary and grievance hearings as needed.
⚫ Oversaw the procurement of equipment, materials, and office supplies.
⚫ Compiled and distributed minutes, reports, and other pertinent
documents.
October 2010 - August 2011
Evening School Secretariat - National Service , University of Professional
Studies (UPS) Legon
⚫ Prepared monthly reports.
⚫ Maintained and organized records for incoming and outgoing mail.
⚫ Managed appointments and meetings for the Dean of Evening School.
⚫ Handled the typing of all correspondences and documents within the
secretariat.
⚫ Facilitated communication and coordination with other departments.
⚫ Processed students' data.