Professional Documents
Culture Documents
P. O. Box 13095
Jackson, MS. 39236
kisharlee@aol.com
678-360-1403
To Human Resources:
At your earliest convenience, I would like the opportunity to meet with you to
discuss the goals and objectives of your organization and how my experience
and ability will assist in fulfilling them.
Thank you for your time and consideration, I look forward to hearing from you.
Sincerely,
Kisha Lee
SUMMARY OF QUALIFICATIONS Skills
Microsoft Excel, Word, PowerPoint, Outlook
Data Entry 10- key 8,592 keystrokes with field accuracy 97%
& Keystroke accuracy 100%; Data Entry Alpha Numeric
10,066 with field accuracy 92% keystroke accuracy 99%
Sorting & Distribution of mail
Data Entry 67 wpm
HMO, Per Diem, Contractual Agreements, PPO
40 line switchboard
Training
Office Machines
• Personal computers – Vista, XP
• Star Clinical, Star Financial, Star Navigator
• Pathways healthcare scheduling (PHS)
• Copier, Printers, Fax
Transferable Competencies
Organized, problem solver, allocates, resourceful, promote
collaboration, strengthen client/internal relationships, drive for
excellence, strong operational knowledge, excellent follow up
skills, strong contributor
Collaborate well with other departments & clients, dependable
& self driven
High Energy, creative, decision maker, quick learner, adapt to
change, responsible, self-management, ambitious, great with
creating win-win resolutions, and honest
WORK EXPERIENCE
2008-2009 First Investors Financial Corp Atlanta, GA
Collector/Customer Service
Kisha Russell Lee
P. O. Box 13095
Jackson, MS. 39236
kisharlee@aol.com
678-360-1403
Duties Include: Provided exceptional customer service doing both
inbound and outbound calls. Setup deferments, reposition notices payment
arrangements & took payments on customer accounts. Logged issues and
resolutions thoroughly in the CRM, met monthly goal quotas. Audited
accounts, return mail processing, trained new employees, assisted with
special projects. Also assisted with front desk receptionist duties.