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Pkpa 3 1993 Panduan Mengenai Piagam Pelanggan

Pkpa 3 1993 Panduan Mengenai Piagam Pelanggan

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Published by rinzai2

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categoriesTypes, School Work
Published by: rinzai2 on Dec 23, 2009
Copyright:Attribution Non-commercial

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04/22/2012

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PANDUAN MENGENAIPIAGAM PELANGGAN
(Bilangan 2 /93)
 
 
KONSEP PIAGAM PELANGGAN
 
Difinasi
 Komitmen bertulis
 Dipamerkan
 Jaminan penyampaian mengikut standard 
 Memberitahu hak-hak pelanggan
Fokus
Pelanggan ,
Standard
SikapCiri-ciri
 Jelas, Senang disebar 
 Kebolehpercayaan
 Praktikal 
 Khusus ,Boleh ditambahbaikan PIAGAM  PELANGGAN 
 
 
PERLAKSANAAN PIAGAMPELANGGAN
 
 Peringkat-peringkat utama dalam pelaksanaan piagam pelanggan
 Pelanggan Piagam pelanggan Promosi piagam pelanggan Pemulihan perkhidmatan Pelanggan Penilaian dan penambahbaikan

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