Plasa Telkom at Lembong

Richie Rismy
Sri Dibyarti
Redho Pati
Santo Rizal
Content
Background

Problem Identification

Situation Analysis

Assumtion & Constraints

Analysis

Recommendation
 Background
Plasa Telkom is outlet or service stand
belongs to Telkom, who totally managed by
Telkom and/or colaboration with partner
that available to serve costumer/potential
costumer/service user Telkom who want to
get the service directly (face to face) with
so many possibility of background/cause,
either related to the whole information have
connected with service product by Telkom
itself or to fullfill the product needs itself.
One of the Telkom Plaza which located
in Bandung is Telkom Plaza Lembong, to
be exact the place address at Lembong
street number 11 Bandung city.
Product service: Speedy, Flexy and
home telephone.
Problem Identification
The time service by
costumer service relatively
is too long which is about
15 until 25 minutes. That
will be affect to the next
costumer who can get
queue time became longer.
 Process
Mapping

Data Situation
Layout
Collection Analysis

Waiting
Line
Mapping Process
Layout
 Waiting Line
Model
• Multichannel

Service Phase
• Single

Source population
• Infinite

Arrival Pattern
• Poisson

Queue dicipline
• FCFS

Service Pattern
• Exponential

Permissible queue length

• Unlimited
Data Collection
 Assumption & Constraints
• Observation layout only
• The peak time of Plasa done for frontline (exclude
Telkom at Lembong is 10:00 the backline)
until 14:00 • Observation data only based
• For waiting time analysis, we on data collection, in specific
use equation of period time
approximating waiting time • 1 customer equal to 1 service

Assumption Constraints
Analysis
Recommendation
Layout
Recommendation
Waiting Line
Thank You