BIG BAZAAR

Presented by:-
Ajay Alfred (07)
Amit ranjan (19)
Birender minz (28)
Amit kr xaxa (44)
Nisant J. Tirkey (24)
Karan kashap (54)
TOPICS COVERED

 Pantaloon Retail (India) Limited

 About Big Bazaar
 Business structure of Big Bazaar
 Working Procedure
 Management information system of Big
Bazaar
 Benchmarking of the MIS
 Weakness
 Conclusion
Pantaloon Retail (India)
Limited

 Pantaloon Retail (India) Limited (PRIL) was

incorporated on October 12, 1987 as Menz wear.

 Private Limited under the stewardship of Mr.

Kishore Biyani.

 Headquartered in Mumbai (Bombay).

 From a humble beginning in 1987, Pantaloon has

today evolved into a leading manufacturer-retailer
in the country
 Open with 16 Pantaloon stores and 21
hypermarkets(Big Bazaar), 33 Food Bazaars,3 central,
2 Fashion Station, 2 all and 1 Mega store operational
across the country.

 The company operates over 12 million square feet of

retail space, has over 1000 stores across 71 cities in
India and employs over 30,000 people.

 It has been a remarkable journey for PRIL as it has

evolved from a manufacturing to a completely
integrated player controlling the entire value chain .
ABOUT BIG BAZAAR
 During its evolution PRIL Company achieved various milestones
and demonstrated innovativeness and leadership by pioneering
concepts that has now become industry standards.

 One of its major mile stones was the launch of the first Big
Bazaar
supermarket in Hyderabad; with the bold claim-”Is se se sasta
aur accha kahin nahi !”

 Following the success of the Hyderabad episode, more Big

Bazaar supermarkets were opened throughout India.

 The latest addition to the family is the 40,000 sq.ft. Big Bazaar,
Ranchi.
 Cont…
 It’s a Future Group venture.

 Belongs to the same group as Pantaloon Retails

(India) Ltd.

 One stop shopping experience for customers.

 Marketing strategy: gain market share by providing

goods at cheaper rate than normal market price.

 USP: National presence, good market knowledge

due to earlier experience with Pantaloon retail
(India) Ltd, effective logistics chain.
 Cont…
 It has tie ups with brands like Planet M, Pizza hut,
Baskin & Robins, Nokia etc, so that these brands can
open their stores in the Big Bazaar malls.
 Big Bazaar was first opened at Parvati Bihar, Kolkata
on 11th October 2001.
 Now Big Bazaar Has 29 branches all over India and in
the eastern zone there are 5 of them
 The Big Bazaar in Ranchi is situated at Kadru Chowk,
near Sujata cinema hall, Main road, Ranchi-1.
BUSINESS STRUCTURE OF
BIG BAZAR

 All the Big Bazaars are divided into two parts.

 One being the Big Bazaar itself and the other being
its
ware house .

 Each of them has been assigned account numbers

which aids
internal communication. The following figure gives
an illustration of the structure
 Ranchi
Ranchi
 Working Procedure
 In terms of internal communication, the warehouses
of different Big Bazaars (different locations around
India) are connected with each other.

 whereas the individual Big Bazaar outlets coordinate

with their warehouses for daily stock requirements.

 In situations where a Big Bazaar finds shortage in any

of the stocks, it uses the internal IS connected through
a HCL 24 U rack LAN to intimate its warehouse.

 The warehouse supplies the required stock and keeps

its own stock also in check. Warehouses utilize a REM
(retail enterprise management) system to facilitate this
process.
 Cont…
 With respect to the REM, the stock details are kept in a dump
file
which can be opened through Microsoft Excel package (pivot
table) for obtaining required details.
 This dump file is maintained in all the servers present. The
details regarding stock are communicated to other units
through such dump files.
 There are two methods of transferring dump files to other
units viz.
(I) Through internal mailing system on the pantaloon MIS or
(ii) If there is an ordering system available on their
supplier’s side, through e-mail thus saving a lot of hassles.
 The information sent to the vendors is called VMI – vendor
merchandising information.
 Cont…
 The stocks are coded for simplicity. The garments are coded using a
14 digit number.
 while the stocks purchased from vendors use an alpha numeric system
beginning with two alphabets (namely LP – Local Purchase, OA for on
approval and VC for vendor consignment) followed BY 10 digits.
 Each of the warehouses can order their stock in three ways .
(i) Through the headquarters.
(ii) Through another Big Bazaar warehouse
(iii)Directly from their supplier.
 However, the delivery challans will be stacked and sent to the HQ
every month thus keeping the purchases in check.
 The warehouses communicate to each other on a weekly basis to
exchange their stock related information.
MIS SYSTEM
 Two centralized servers are used by the MIS viz.
(i) The main server and
(ii) The other a backup server which can take over from
the main server with­in 5 min, if there is any problem

 Each of the servers has its own storage system with

mirroring hard disks (15 hard disks storing the same info
simultaneously).

 The information is backed up continuously on CD’s

everyday. The entire system is backed by an excellent
electrical wiring by JD
International (electrical maintenance dept).

 There are 15 transaction counters in Big Bazaar. The

recording of transactions at each of these counters is done
 The database used for the storage is called POSH data base
and this is an in-house production of pantaloon.
 These transaction counters can capture credit card details
and customer information of big customers (though all the
information relating to all the customers is not
collected as of now).
 Receipts of transactions are cash, credit or in the form of
sodexho passes. The sodexho passes are sent to the HQ on a
monthly basis and converted to cash.
 The number of transactions made per day varies from 3000-
4000 on week days to about 5000 – 6000 on weekends. Any
transaction recorded at each terminal is stored directly onto
the POSH database.
 Oracle finance: a package from oracle is used for this purpose.
 The financials are sent to the HO on a daily basis.
 Benchmarking of the MIS

 The following parameters can be used for

benchmarking the system.

(a) Foundation data and analytics

(b) Billing Management

(c) Labor Management

(d) Warehouse management

(e) Item and price synchronization solution

(f) Transportation Procurement

(g) Supplier Enablement

(h) Integration Platform

Weakness:-
 The IT department is separated from operations
and the IT department is only in charge of giving
information. All decisions are made by the
operations teams itself.
 Out of the 9 modules Big Bazaar has only the
billing module fully mechanized. The
warehouse module is semi mechanized and
there is no seamless integration platform.
 One major shortcoming of the information system
is that it does not help the organization in
measuring the performance of employees and
that can create several HR problems for the
organization
 Erroneous
 Process billing
is toostructure
much timeat e-bicounters
taking. as most
of the time
new offers are not updated regularly.
Conclusion:-
What we have seen above is a critical analysis of
the Informational System prevailing in one of the largest
retail stores in Ranchi. We have looked at the prevalence
of IS from a macro perspective, keeping the industry in
mind, and the micro perspective of the organizational
conditions as well. At the macro level, the applicability
and effectiveness has ensured that Big Bazaar has
excelled in a place like Ranchi and become as pioneer
in the industry. This has been largely due to a radical and
perfectly functioning Information Systems. Coming to the
micro level, the effectiveness of the IS is greatly brought
out by the efficient supply chain and delivery system that
Big Bazaar have. They have achieved top spot in retail
within Ranchi and are excelling in other places as well.
Thank You..