E-mail

NET MAIL
http://Start.verizon.net--Email and More
                                              

                                                   
                                                   
                   

                                            
 Verizon yahoo mail

Mail Migration
 
Migration is defined as taking an unattached VOL account and migrating it to
Verizon Yahoo!  There are 2 migration scenarios.
 
Migrating new VOL customers ~ Through the new VOL CD
Migrating existing VOL customers ~ By going to http://verizon.net/getyahoo
 
Note: Once a customer is already Yahoo! in CSR tools, they can no longer go
to verizon.net/getyahoo in order to download the Yahoo! software. 
Customers must go to Member Center to do this.
 
Migrating a primary VOL Account:
 
What is required?
~ In order to migrate a primary VOL e-mail account to Yahoo!
 a customer must have both a Self  Selected User ID (SSUID) and a VZ ID.
 
How do you Migrate a primary account to Yahoo?
~ Customers can be directed to http://verizon.net/getyahoo.
 
Once the customer accepts the terms of service their portal choice will change to
Yahoo!
 
Migrating VOL Sub Accounts:
 
NOTE: Verizon sub accounts will not automatically migrate to Yahoo! after
the primary account has done so.
 
How do you migrate VOL sub accounts to Yahoo?
~ Customers would be required to sign in to the Verizon Yahoo! portal page at
http://verizon.yahoo.com separately with each unattached VOL sub account.
At that point the customer would be prompted to migrate to Yahoo!
 
NOTE: Agents should verify in CSR tools that the Primary VOL account
is "Enabled" within the Mail Provisioning Status.  Sub accounts cannot
migrate if mail is in migration. 
 Account Linking
 
Account linking is defined as linking a free @yahoo.com account to their VOL
account.  There are 2 benefits of linking a free @yahoo.com account to their
Verizon account.
 
Super sizes the free account from 1GB of storage to 2GB of storage.
Easier access to the inbox of the free @yahoo.com account.
 
NOTE: Because a customer has a linked @yahoo.com account to their
Verizon account does not mean that any e-mails they receive into the inbox
of the free account will go into the inbox of their Verizon account.  They
are both separate.
 
 Mail Options
 
How does a customer access their VOL Yahoo! e-mail?
mail.  In order to get their Verizon e-mails or modify their mail options, they will need
 
Here there will be a Mail link where they can click on to get to the Yahoo! Mail Plus.
 
What are the different types of Yahoo! mail options?
 
ow includes all the different mail options listed in the Yahoo! Mail Plus mail options sect
 
Spam Protection
Access to Spam Protection settings.
 
Address Guard
have the ability to create a disposable e-mail address.  This can be considered as an ali
 
Why will customers want to use this?
~ Customers will use this option for
 What are the different types of Yahoo! mail options?
 
Below includes all the different mail options listed in the Yahoo! Mail Plus mail
options section.
 
Spam Protection

Address Guard

Block Addresses

Archive Messages

POP Access and Forwarding

Filters

Signature

Vacation Response

Announce e-mail address

 
 MSN Mail
A. Username/password issues
B. Email & More
C. Email options
D. Configuration in Outlook

Start Outlook Express, and then click Accounts on the Tools menu.

Click Add, and then click Mail.

In the Display name box, type your name, and then click Next.

In the E-mail address box, type your Hotmail address, and then click Next.

Click HTTP in the My incoming mail server is box. If Hypertext Transfer Protocol (HTTP) is
not an available choice, you must enable it in the registry. For more information about how to
enable or disable HTTP in Outlook Express, click the following article number to view the article
in the Microsoft Knowledge Base:
Next.
 Email Policies
Spam Filtering Policy (Formerly Blacklisting)
Verizon reserves the right to block or filter IP’s or domains identified
as known sources of spam, which often consists of viruses, phishing and
other email threats.  These actions are taken to protect both Verizon
and its customers.

How to Identify a Customer Affected by Spam Filtering Efforts:

The customer calls Tech Support because they cannot receive email from a Particular
Domain or Email ID
Offering Alternatives:
1.White list blocked domain 2.Forwarding Domain solution

3.Business Email
 Email boxes that are not used for four months or more will be closed and
will show as Dormant in CSR Tools.  If customers do not access their email
box to:  read messages, send messages, log-in to NetMail or set up the
automatic forwarding of messages, their email box will be closed.
Once closed (Dormant), customers’ email boxes can be reopened at any time
for as long as they subscribe to Verizon Online service.  They will not lose
any personalization (e.g., folders, address book entries, preferences, etc.)
that they have made to their email boxes. 
Customers’ Verizon Online email address and alias will not change or be
reassigned to anyone else while they are a Verizon Online subscriber. 
Messages in their email box prior to it becoming closed will be stored in
accordance with Verizon Online’s Email Retention policy.
 Email Retention Policy

•Email Box Messages – Verizon Online will retain messages in your email box
for up to 30 calendar days.  Messages in your email box that are more than 30
calendar days old are automatically deleted.

Customer’s @Verizon.net email box was locked after at least 120 days of non-
usage (messages were not downloaded or sent).  Ask customer if they would
like their mailbox reactivated, use CSR Tools to reactivate the account. If
mailbox was already reactivated, troubleshoot email issues following standard
procedures."

Technical Support:
CSR Tools was updated with a new button to allow Technical Support Agents to
“unlock” these locked email boxes. The boxes will reactivate within five minutes.
VOL will begin temporarily locking these email boxes.  Once locked, customers will
be able to reactivate the boxes by calling Tech support.  (These email boxes can
include parent and child accounts.)
 Alias/MSN Re-point

This new account is enabled.

The name on the new account matches the name on the old account
The new account is the same type of account (Primary or Sub-Account).  If the
old and new accounts are not the same type of account then DO NOT perform
the Re-Point.
 

Note: If there is no account associated with the alias or

username you searched with, you cannot re-point the alias.
 Vol Support Boundaries

Mail

Basic settings necessary for server access

Send/Receive mail

Setup and usage of multiple mailboxes and identities

Setup and initiating downloading of newsgroups

Address book (creation of entry and usage)