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  • Kaizen: Group Work II

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    The document describes a Kaizen (continuous improvement) program implemented at a company with 1,500 employees. It is estimated that implementing the suggestions from employees could save the company €900,000 per year. The savings would be distributed as follows: 20% to employees for realized suggestions, 25% to an unrealized suggestions department, 5% as profit for the company, 13% to employees for realized suggestions improving customer satisfaction, and 37% distributed to employees. A questionnaire was also administered to evaluate employees' attitudes towards the suggestion program and determine how to maximize participation. A 3-step program was then outlined to systematically implement the suggestion collection, review, and rewards process.

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    The document describes a Kaizen (continuous improvement) program implemented at a company with 1,500 employees. It is estimated that implementing the suggestions from employees could save the company €900,000 per year. The savings would be distributed as follows: 20% to employees for realized suggestions, 25% to an unrealized suggestions department, 5% as profit for the company, 13% to employees for realized suggestions improving customer satisfaction, and 37% distributed to employees. A questionnaire was also administered to evaluate employees' attitudes towards the suggestion program and determine how to maximize participation. A 3-step program was then outlined to systematically implement the suggestion collection, review, and rewards process.

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    23 views17 pages

    Kaizen: Group Work II

    Uploaded by

    nasernaser741
    The document describes a Kaizen (continuous improvement) program implemented at a company with 1,500 employees. It is estimated that implementing the suggestions from employees could save the company €900,000 per year. The savings would be distributed as follows: 20% to employees for realized suggestions, 25% to an unrealized suggestions department, 5% as profit for the company, 13% to employees for realized suggestions improving customer satisfaction, and 37% distributed to employees. A questionnaire was also administered to evaluate employees' attitudes towards the suggestion program and determine how to maximize participation. A 3-step program was then outlined to systematically implement the suggestion collection, review, and rewards process.

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    of 17

    Kaizen

    Group work II

    Total Quality Management SS 05 06/07/2005


    Given Information
     Staff: 1,500 employees
     2 suggestions per employee/year

     3,000 suggestions (total)

     200 working days

     only 10 suggestions per day!

     2 employees for sugg. department

    Total Quality Management SS 05 06/07/2005


    Calculation
     60% of 3,000 suggestions realized
     1,800 realized sugg.

     € 500,- saved per realized sugg./year

     1,800 * 500 = € 900,000/year


    €€€ to be distributed

    Total Quality Management SS 05 06/07/2005


    Distribution of Savings
    20% 25%
    (€ 180,000) (€ 225,000)

    Realized Sugg. I
    Unrealized Sugg.
    Department
    5% Profit for Company
    (€ 45,000)
    Realized Sugg. II
    13%
    37%
    (€ 117,000)
    (€ 333,000)

    * Realized Sugg. I – in connection w/ savings


    Realized Sugg. II – customer satisfaction, no connection to savings

    Total Quality Management SS 05 06/07/2005


    Questionnaire
    1. Do you feel motivated to contribute suggestions to
    your management?

    1 2 3 4 5 6 7 8 9 10
    not at all very much

    Total Quality Management SS 05 06/07/2005


    Questionnaire
    2. How many suggestions would you expect per
    employee ?

    0
    1-3
    4-7
    8 and more

    Total Quality Management SS 05 06/07/2005


    Questionnaire
    3. How do you prefer your written suggestions to
    be handled?

    By workers’ council

    By the respective department

    By superior

    Within an `idea forum` (intranet)

    Total Quality Management SS 05 06/07/2005


    Questionnaire
    4. (a) What is your expected time frame of reaction
    for your suggestion ?
    Within 4 days
    1 week
    2-3 weeks

    (b) My written suggestion


    has been answered after .

    Total Quality Management SS 05 06/07/2005


    Questionnaire
    5. As a reward I expect …

    Loyalty of my company

    Money

    Discounts

    Presents

    Total Quality Management SS 05 06/07/2005


    Questionnaire
    6. What is your suggestion for a slogan for this
    program?

    “ “

    Total Quality Management SS 05 06/07/2005


    Our Slogan
    “Ideas are Money”

    “Suggestions are Innovation”

    “Your ideas, Your company, Your profit!”

    Total Quality Management SS 05 06/07/2005


    3-Step Program

    Total Quality Management SS 05 06/07/2005


    1 Step
    st

     Comes from the management


     Build a Creativity Department

     Project team - to develop a questionnaire


     Introduction of the program to the
    employees
     Employees have the chance to share their
    ideas

    Total Quality Management SS 05 06/07/2005


    1 Step (cont.)
    st

     The ideas - analyzed by the project team


     Idea Box + Suggestion Form in every
    department

    Total Quality Management SS 05 06/07/2005


    2 Step
    nd

     Realized Ideas
     Reward System

     Personal presents

    Total Quality Management SS 05 06/07/2005


    3 Step
    rd

     Ideas that have contributed to the


    savings
     Additional % of money

     Creativity department should inform


    about the results
     Final approval by the management
    and the Workers’ Council!

    Total Quality Management SS 05 06/07/2005


    Thank You For Your
    Attention!

    Total Quality Management SS 05 06/07/2005

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