Professional Documents
Culture Documents
Summary
Implementation:
The process that has been in use at the Brentwood Trucking
company to introduce the ‘quality thinking’ throughout the firm to
incorporate, effectively measure and enhance the total quality
management. There have been several errors and flaws currently
running in and around the company and to eliminate them to
maximum extent, Mr. John (vice president of training & quality
development in Brentwood Company) is initially grooming
employees, management and directors about this process and after
that planning to apply the total quality management all over the
firm.
Terminal location:
If I had to implement the quality thinking process strategy in the
company by using a different way, the first step that I would be
taking in order to minimize the maximum losses is to alter the
location of terminals. The losses that has been incurred from the
other heads that has been mentioned in the case are far lesser then
the losses generating through the terminal because of their location.
The cost of errors and flaws of terminal are in millions of dollar
where as the other departments are not contributing such losses in
the firm. The strategic location should be determined in order to
minimize this risk and to cover the maximum cost and losses.
Introduce HRM department:
Another strategy that is to be prioritized in my opinion is the
implementation of proper human resource department. As I have
gone through the case of Brentwood Company, another main issue I
had figured out is that there is no proper channel for the grooming
and training of all the employees. All the hiring firing issues are
dealt under the sales and marketing department which is a major
source of losses to be generated. If there would be HR department it
will motivate the employees throughout their session. There is a
need of proper collaboration between HR and quality department in
order to keep employees pro-active and efficient all the time.
The first issue that is related to quality is the tallying of the sheets
by the dock men. If this could be reduced to maximum level the
best quality of service could be achieved. The reason is that these
are the errors which are taking so much time on checking that which
shipment is for which destination or area.
Although each and every issue is of the same importance but the
mentioned above are the key issue which must be addressed by the
company management so that they could maintain their best image
in the regions as ones who are providing the best quality to its
valued customers.
Secondly they must remove the communication gap within the firm.
Every employee must be clearly communicated his particular task
and the time required to execute it. With this they will be able to put
their maximum efforts in the given time to complete it.