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Subject: Complaint Acknowledgment from United Utilities

Your complaint has been received and is being investigated by the United Utilities
Customer Relations department.

The investigation of your complaint is due to be completed by 2 December 2010,


after which a response will be issued to you, although we will always endeavour to
respond quicker than this. If you require any further information please call United
Utilities on 0845 309 3003. Our office is open Monday to Friday from 9.00 am to
5.00 pm.

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