Professional Documents
Culture Documents
November 2010
people. In the summer of 2010, people around the world were moved by the sighting of a double
rainbow—almost a triple rainbow—“all the way across the sky” in Yosemite National Park.
Caught on video and posted to by YouTube by Paul Vasquez (aka Hungrybear9562) in January
2010, the video caught the attention of late-night TV host Jimmy Kimmel, who posted a link to
the video on his Twitter account in July 2010. The video became an overnight Internet sensation:
it was posted to social networks, emailed to friends, watched in dorm rooms and living rooms,
and on laptops and smart phones. Vasquez was invited to numerous television interviews, and
the video was nominated for a 2011 People’s Choice Award. It sparked song mashups, Internet
What can librarians, managers, and information technologists learn from this
phenomenon? What would it take for us to similarly capture public attention and increase
community interest and engagement in our libraries? How can we design for double rainbow?
Whether you’re designing library services, programs, or web sites, the objective of
providing a positive customer experience to a wide and diverse audience remains the same.
Marketing and outreach efforts range from traditional posters, mailings, and events to library
partnerships with schools and organizations and social networking initiatives. Such efforts
highlight the activities and offerings of the library, but how sticky is this information in the long
term? How likely are recipients to remember it and share it with a friend? Designing for double
So what are the characteristics that keep people engaged and get them talking? Mashable
reports that “people will often remain watching a video three times longer when it has been
online through social media or peer to peer communication, assures recipients that the
information is worth their time—since it is comes from a trusted source, a friend or colleague.
Social endorsement is essential to the accelerated spread of viral information. As the information
In The Tipping Point, author Malcolm Gladwell describes three categories of social
people that naturally promote rapid, widespread information sharing. “Connectors” are
individuals who maintain large social networks of friends and acquaintances. “Mavens” regularly
seek new information and actively share it with others. And “Salesmen” are the persuasive
negotiators in our social circles. In conjunction, these are the friends who can turn a Twitter post,
On July 2010, New Jersey librarian Andy Woodworth (Twitter: @wawoodworth) learned
that the Old Spice company’s marketing hunk, the Old Spice Guy, was creating custom web
videos in response to fans on social media. Andy tweeted, “ATTN LIBRARIAN TWEEPS:
Need help getting @oldspice guy to say a few words regarding libraries. RT plz. Thanks.”
Throughout the day, librarians retweeted Andy’s post on Twitter and shared the link Facebook to
spread the word. And sure enough, the Old Spice Guy responded. Links to the video were posted
to Twitter, Facebook, and other social media platforms almost faster than the video could be
watched in entirety, and the event and content created active debate within the professional
community. Woodworth highlighted some of the mixed feedback in a blog post, indicating that
some viewers felt the video wouldn’t “solve our funding/advocacy problems,” since “it’s just
part of their marketing campaign,” and “we are more than just books!” However, as Woodworth
pointed out, the experience proved to be a valuable lesson “on the power of social media to get a
What made this video stand out? First, numerous Connectors, Mavens, and Salesmen—
all part of the professional library community—spread the word and caught the attention of the
Old Spice marketing team. Secondly, the resulting product was brief, funny, timely, and
culturally relevant, eliciting an emotional response from viewers that prompted them to
immediately share it with their network. Finally, it inspired imitation, which fueled continued
interest and attracted mainstream media attention. The Harold B. Lee Library at Brigham Young
University followed the Old Spice model to develop a marketing video for their own library,
Pop culture, humor trends, and inside jokes deepen our interest in and social interaction
with information. In his video, Paul Vasquez exclaims and sobs with joy at the sight of the
double rainbow, asking “what does it MEAN?”—signifying the spiritual and emotional
connection he felt while viewing the event. His intensely personal experience, captured on video
along with the visual scene, makes a lasting impression on viewers. The surprise, delight, tears,
and unexpectedness enthusiasm of Vasquez’s response is something to behold and pass on.
Librarians have caught on to the use of emotional and cultural references in video to
increase impact and recollection. Two recent remakes of popular songs have circled library
social networks, “Libraries Will Survive,” modeled after Gloria Gaynor’s hit “I Will Survive,”
and “Librarians Do Gaga,” a rewrite of Lady Gaga’s song “Poker Face.” The videos were widely
shared and featured on numerous blogs and popular web sites, such as BoingBoing.net and
HuffingtonPost.com. Librarian Aaron Tay blogged that “perhaps the easiest way to get a hit viral
library movie would be to spoof a TV show or movie.” Remixing new content with pop culture
associates the message with our nostalgia, making the familiar a fresh experience that we’re
likely to tell our friends about and feed into collective information streams.
Once a video, news item, or other piece of information catches fire—moving through the
social networks of connected people, playing off shared emotional and cultural frames of
reference—what keeps interest growing? The Double Rainbow video transcended its original
platform and medium and inspired multiple catch phrases, mashups, and new Internet jokes. The
child dressed as a unicorn, repeating words and phrases from the Vasquez video into a chat box
beside a rainbow. As the user clicks the page, more phrases are displayed in the chat box, the
unicorn begins jumping up and down, and the rainbow becomes a double—no, a triple rainbow.
Blippy wisely remixed the original Double Rainbow experience into a completely unexpected
and entertaining destination experience. Moreover, Blippy’s designers cleverly chose to position
this feature on a 404 error page—adding a positive user experience to an otherwise negative,
“page not found,” situation. The Double Rainbow video also inspired a Double Rainbow song,
with several remixes available on YouTube. The original boasts a catchy melody and samples
various statements from Vasquez’s video, and other versions include trance, techno, and acoustic
covers, all of which you can dance to in your Double Rainbow t-shirt.
So, “what does it mean”… for libraries? How can we design for double rainbow when
planning and marketing library services, web sites, and programs? Patricia Martin, author of
RenGen: Renaissance Generation, presented key themes of the emerging techno-social, user-
centered environment at her keynote address for the Internet Librarian 2010 Conference. In order
for libraries to adapt and maintain relevance, Martin said, they must “put the user at the center of
the universe, let users collaborate on the rules, and curate the human interface.” The Double
Rainbow video successfully delivered on these three guidelines—and libraries can aim for the
Think: Social—How will information about your library, service or initiative reach the
widest group of users? What social networks are you or your regular users a part of, and
who are the Connectors, Mavens, and Salesmen in your library’s community? Will
interacting with and sharing this information put the library user “at the center of the
Universe?”
library users should take away from their visit to your library, web site, or program? How
individualized and participatory? What would it take to increase flexibility and anticipate
adaptability in the program or website design plans or library policies? Solicit and assess
feedback early in the planning process and encourage the library community to
Designing for double rainbow takes consideration and practice. As libraries continue to evolve
and promote relevance using emerging technologies, understanding what makes the ordinary
information experience extraordinary is essential for engaging users and exhibiting value.
Consider these strategies as part of your library’s design plans, and the next double rainbow
References
http://www.youtube.com/watch?v=a_uzUh1VT98.
Brown, Damon. “How the ‘Double Rainbow’ Video Blew Up.” CNN.com. 14 Jul 2010.
http://articles.cnn.com/2010-07-14/tech/double.rainbows_1_double-rainbow-youtube-
fighter?_s=PM:TECH.
Catacchio, Chad. “Blippy’s Awesome Double (no, TRIPLE!) Rainbow 404 Page.”
double-rainbow-404-page/.
http://www.youtube.com/watch?v=T8QjjKrEK7Y.
http://boingboing.net/2010/05/29/librarians-do-gaga.html.
Ehrlich, Brenna. “The Old Spice Guy Now Making Custom Videos for Fans via Social Media.”
go-gaga-9-of-t_n_648177.html#s114677.
Gladwell, Malcolm. The Tipping Point: How Little Things Can Make a Big Difference. Boston:
http://mashable.com/2010/10/19/viral-video-science/.
Hbllproduction. “New Spice | Study like a scholar, scholar.” YouTube.com. 15 Jul 2010.
http://www.youtube.com/watch?v=2ArIj236UHs.
http://lybrarian.wordpress.com/2010/10/25/internet-librarian-2010/.
v=Bu-KBxOtJxs.
http://www.youtube.com/watch?v=MX0D4oZwCsA.
Tay, Aaron. “12 good library videos that spoofs movies or tv.” Library 2.0. 3 Oct 2010.
http://www.library20.org/profiles/blogs/12-good-library-videos-that/.
http://agnosticmaybe.wordpress.com/2010/07/15/lets-eat-peanut-butter/.
This is a preprint submitted for consideration in the Journal of Web Librarianship, copyright
2010, Taylor & Francis. The Journal of Web Librarianship is available online at:
http://www.informaworld.com.