DWDS Final Assignment

DATABASE AND WEB DATABASE SYSTEM 2010
DATABASE AND WEB DATABASE SYSTEM
“GROUP ASSIGNMENT”
STUDENT NAME: MOHAMMAD UZAIR
TP NUMBER: TP021755
STUDENT NAME: MUAYAD HASSAN ABDULLAH
TP NUMBER: TP020444
STUDENT NAME: MUATAZ HASSAN ABDULLAH
TP NUMBER: TP020445
STUDENT NAME: ALI HASN ALI NASR
TP NUMBER: TP018268
INTAKE: UC2F1007ITNC
MODULE: DATABASE AND WEB DATABASE SYSTEM
LECTURER NAME: JASRINDER KAUR A/P PIARA SINGH
SUBMISSION DATE: 30TH NOVEMBER 2010
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TABLE OF CONTENT
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INTRODUCTION
Our company name is Goliath Tech Services. We are a company which provides software
solutions for all types of needs, we provide personalize solution as we will set up a whole
helpdesk resources centre. This gives our customer’s a piece of mind that there is always
software backup management team on their toes to fix any software problem at hand, while our
client’s do what they do best, managing their business. I’m coming up with a solution for our
company staffs with a system called Helpdesk Support System. This Helpdesk Support System
helps the company staffs to support their technical problems such as providing solution for
computer hardware and software problems, our management system logs onto the calls and
traces out the user within the company, which helps safe us time taking down the user’s details
before we deploy or assign software or hardware specialist to handle the particular problem. The
software also allows us to send and view reports, whether software or hardware problems have
been resolved or pending or overall asses the problem. Basically it’s an offline within the
organizations, custom made to support them at any call. The management and technical people
are well trained and skilled in their distinguished fields. Our hardware backup crews are able to
manage hardware problems like hard disc corruption, CD or DVD- rom reading problems, PC
restarting by itself and experience starting problems. For further understanding of the aspects of
the company, please refer to the documentation below.
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Task 1 - DESIGN
ENTITY RELATIONSHIP DIAGRAM (ERD)
Made by
Contact
Check on
Made up of
Substance
Contd. On next page
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Consist Consist
Handle Handle
by by
Provide Provide
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NORMALIZATION
Unnormalized Form
Helpdesk (Call_ID, Call_Time, Call_Receiver_Name, Date, Client_ID, Job_Title,
Department, Address, Date_of_Birth, Client_Name, Office_Phone_Number,

Equipment_Serial_No, Equipment_Registration_No, Equipment_Type, Equipment_Make,
Equipment_Description, Hardware_Serial_No, Hardware_make, Hardware_Type,
Hardware_Description, Problem_ID, Problem_Type, Problem_Description, Problem_Status,
Solution_ID, Solution_for_Problem, Solution_Description, General_Problem,
General_Problems_Solution, Specialist_ID, Specialist_Name, Date_of_Birth, Specialist_Area,
Assigned_Task, Address, Office_Phone_Number, Helpdesk_Operator_ID,
Helpdesk_Operator_Name, Date_of_Birth, Address, Phone_Number, Username, Password,
Software_Licensed_No, Software_Type, Software_Description, Software_Make)
1st Normalized Form
Helpdesk (Call_ID, Call_Receiver_Name, Call_Time, Date, Client_ID, Client_Name,
Date_of_Birth, Job_Title, Department, Address, Office_Phone_Number,

Helpdesk_Operator_ID, Helpdesk_Operator_Name, Date_of_Birth, Address, Phone_Number,
Username, Password, Software_Licensed_No, Software_Type, Software_Description,
Software_Make, Hardware_Serial_No, Hardware_Type, Hardware_Description,
Hardware_Make, Equipment_Serial_No, Equipment_Type, Equipment_Description,
Equipment_Make, Equipment_Registration_No, Problem_ID, Problem_Type,
Problem_Description, Problem_Status, Solution_ID, Solution_for_Problem,
Solution_Description, General_Problem, General_Problems_Solution, Specialist_ID,
Specialist_Name, Date_of_Birth, Specialist, Area, Assigned_Task, Address,
Office_Phone_Number)
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2nd Normalized Form
Call (Call_ID, Call_Receiver_Name, Call_Time, Date)
Client (Client_ID, Client_Name, Date_of_Birth, Job_Title, Department, Address,
Office_Phone_Number)
Helpdesk Operator (Helpdesk_Operator_ID, Helpdesk_Operator_Name, Date_of_Birth,
Address, Phone_Number, Username, Password)
Software (Software_Licensed_No, Software_Type, Software_Description,
Software_Make)
Hardware (Hardware_Serial_No, Hardware_Type, Hardware_Description,
Hardware_Make)
Equipment (Equipment_Serial_No, Equipment_Type, Equipment_Description,
Equipment_Make, Equipment_Registration_No)
Problem (Problem_ID, Problem_Type, Problem_Description, Problem_Status)
Solution (Solution_ID, Solution_for_Problem, Solution_Description, General_Problem,
General_Problems_Solution)
Specialist (Specialist_ID, Specialist_Name, Date_of_Birth, Specialist, Area,
Assigned_Task, Address, Office_Phone_Number)
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3rd Normalized Form
Call (Call_ID, Call_Receiver_Name, Call_Time, Date, Client_ID,
Helpdesk_Operator_ID, Equipment_Serial_No, Software_Licensed_No)
Client (Client_ID, Client_Name, Date_of_Birth, Job_Title, Department, Address,
Office_Phone_Number, Helpdesk_Operator_ID)
Equipment (Equipment_Serial_No, Equipment_Type, Equipment_Description,
Equipment_Make, Equipment_Registration_No, Software_Licensed_No, Hardware_Serial_No,

Helpdesk_Operator_ID)
Helpdesk Operator (Helpdesk_Operator_ID, Helpdesk_Operator_Name, Date_of_Birth,
Address, Phone_Number, Username, Password, Equipment_Serial_No, Client_ID)
Hardware (Hardware_Serial_No, Hardware_Type, Hardware_Description,
Hardware_Make, Hardware_Problem_ID, Equipment_Serial_No)
Hardware Problem (Hardware_Problem_ID, Hardware_Problem_Type,
Hardware_Problem_Description, Hardware_Problem_Status, Hardware_Specialist_ID,

Client_ID, Hardware_Serial_No)
Hardware Solution (Hardware_Solution_ID, Hardware_Solution_for_Problem,
Hardware_Solution_Description, General_Hardware_Problem,
General_Hardware_Problems_Solution, Hardware_Specialist_ID)
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Hardware Specialist (Hardware_Specialist_ID, Hardware_Specialist_Name,
Date_of_Birth, Specialist_Area, Assigned_Task, Address, Office_Phone_Number,

Hardware_Solution_ID, Hardware_Problem_ID)
Software (Software_Licensed_No, Software_Type, Software_Description,
Software_Make, Software_Problem_ID, Equipment_Serial_No)
Software Problem (Software_Problem_ID, Software_Problem_Type,
Software_Problem_Description, Software_Problem_Status, Client_ID, Software_Specialist_ID,

Software_Licensed_No)
Software Solution (Software_Solution_ID, Software_Solution_for_Problem,
Software_Solution_Description, General_Software_Problem,
General_Software_Problems_Solution, Software_Specialist_ID)
Software Specialist (Software_Specialist_ID, Software_Specialist_Name, Date_of_Birth,
Specialist_Area, Assigned_Task, Address, Office_Phone_Number, Software_Solution_ID,

Software_Problem_ID)
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ASSUMPTIONS (for ER Diagram)
According to the Goliath tech services business rules, First of all Clients will make call to
Helpdesk Operator. Here many clients or employee call to helpdesk operator to make report and
find for solution. Once Helpdesk Operator receives a call from a client he/she will log the call in
the system and check for clients particulars whether he/she working in Cool Toad Tech
Corporation. Next check their equipments and software details whether it’s all belongs to the
Company or not and whether it has been registered under the Company. Once the operator logs
the call and then, there will log the problem reported by the client. The problem is divided into
two groups one is Software Problem and another one is Hardware Problem. After the operator
logs the problem the will find for solution if the solution cannot be given by the operator. The
operator will assign a specialist depending on software or hardware problem, if it’s a software
problem then the operator will assign a Software Specialist to handle the problem and provide
solution for client’s problem.
DATABASE STRUCTURES (Table Design)
Call
Field Name Data Type
Call_ID Int (Primary Key)
Call_Receiver_Name varchar(50)
Call_Time Char(10)
Date Char(10)
Client_ID Int (Foreign Key)
Helpdesk_Operator_ID Int (Foreign Key)
Equipment_Serial_No Nchar(19) (Foreign Key)
Software_Licensed_No Nchar(19) (Foreign Key)
Client
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Client_ID Int (Primary Key)
Client_Name Char(30)
Date_of_Birth Nchar(10)
Job_Title Text
Department Text
Address Text
Office_Phone_Number Nchar(11)
Helpdesk_Operator_ID Int (Foreign Key)
Equipment
Equipment_Serial_No Nchar(19) (Primary Key)
Equipment_Type Text
Equipment_Description Text
Equipment_Make Text
Equipment_Registration Nchar(19)
Software_Licensed_No Nchar(19)
Hardware_Serial_No Nchar(19)
Helpdesk_Operator_ID int
Hardware
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Hardware_Serial_No Nchar(19) Primary Key
Hardware_Type Text
Hardware_Description Text
Hardware_Make Text
Hardware_Problem_ID Int (Foreign Key)
Hardware Problem
Hardware_Problem_ID Int (Primary Key)
Hardware_Problem_Type Nchar(30)
Hardware_Problem_Description Text
Hardware_Problem_Status Nchar(10)
Hardware_Specialist_ID Int (Foreign Key)
Hardware_Serial_No Nchar(19) (Foreign Key)
Hardware Solution
Hardware_Solution_ID Int (Primary Key)
Hardware_Solution_for_Problem Text
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Hardware_Solution_Description Text
General_Hardware_Problem Text
General_Hardware_Problem_Description Text (Foreign Key)
Hardware_Specialist_ID Int (Foreign Key)
Hardware Specialist
Hardware_Specialist_ID Int (Primary Key)
Hardware_Specialist_Name Nchar(30)
Specialist_Area Text
Assigned_Task Text
Address Text
Hardware_Solution_ID Int
Hardware_Problem_ID Int
Helpdesk Operator
Helpdesk_Operator_ID Int (Primary Key)
Helpdesk_Operator_Name Char(30)
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Address Text
Phone_Number Text
Username Char(16)
Password Char(8)
Software
Software_Licensed_No Nchar(19) (Primary Key)
Software_Type Nchar(30)
Software_Description Text
Software_Make Nchar(15)
Software_Problem_ID Int (Foreign Key)
Software Problem
Software_Problem_ID Int (Primary Key)
Software_Problem_Type Nchar(30)
Software_Problem_Description Text
Software_Problem_Status Nchar(10)
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Software_Specialist_ID Int (Foreign Key)
Software_Licensed_No Nchar(19) (Foreign Key)
Software Solution
Software_Solution_ID Int (Primary Key)
Software_Solution_For_Problem Text
Software_Solution_Description Text
General_Software_Problem Text
General_Software_Problem_Solution Text
Software_Specialist_ID Int (Foreign Key)
Software Specialist
Software_Specialist_ID Int (Primary Key)
Software_Specialist_Name Char(30)
Specialist_Area Text
Assigned_Task Text
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Address Text
Software_Solution_ID Int (Foreign Key)
Software_Problem_ID Int (Foreign Key)
Task 2 – IMPLEMENTATION
DDL – Statements (Which used to create the helpdesk database)
To Create Database:
CREATE TABLE Helpdesk;
To Create Table (Call):
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CREATE TABLE [dbo].[Call](
[Call_ID] [int] NOT NULL,
[Call_Receiver_Name] [varchar](50) COLLATE SQL_Latin1_General_CP1_CI_AS
NOT NULL,
[Call_Time] [char](10) COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
[Date] [char](10) COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
[Client_ID] [int] IDENTITY(1,1) NOT NULL,
[Helpdesk_Operator_ID] [int] NOT NULL,
[Equipement_Serial_No] [nchar](19) COLLATE SQL_Latin1_General_CP1_CI_AS
NOT NULL,
[Software_Licensed_No] [nchar](19) COLLATE SQL_Latin1_General_CP1_CI_AS
NOT NULL,
CONSTRAINT [PK_Call_1] PRIMARY KEY CLUSTERED
(
[Call_ID] ASC
)WITH (IGNORE_DUP_KEY = OFF) ON [PRIMARY]
) ON [PRIMARY]
To Alter Table (Call):
USE [Helpdesk]
GO
ALTER TABLE [dbo].[Call] WITH CHECK ADD CONSTRAINT [made by] FOREIGN
KEY([Client_ID])
REFERENCES [dbo].[Client] ([Client_ID])
To Create Table (Client):
CREATE TABLE [dbo].[Client](

[Client_ID] [int] IDENTITY(1,1) NOT NULL,
[Client_Name] [char](30) COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
[Date_of_Birth] [nchar](10) COLLATE SQL_Latin1_General_CP1_CI_AS NOT
NULL,
[Job_Title] [text] COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
[Department] [text] COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
[Address] [text] COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
[Office_Phone_Number] [nchar](11) COLLATE SQL_Latin1_General_CP1_CI_AS
NOT NULL,
CONSTRAINT [PK_Client_1] PRIMARY KEY CLUSTERED
(
[Client_ID] ASC
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) ON [PRIMARY] TEXTIMAGE_ON [PRIMARY]
To Create Table (Equipment):
CREATE TABLE [dbo].[Equipment](

[Equipment_Serial_No] [nchar](19) COLLATE SQL_Latin1_General_CP1_CI_AS
NOT NULL,
[Equipment_Type] [text] COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
[Equipment_Description] [text] COLLATE SQL_Latin1_General_CP1_CI_AS NOT
NULL,
[Equipment_Make] [text] COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
[Equipement_Registration_No] [nchar](9) COLLATE
SQL_Latin1_General_CP1_CI_AS NOT NULL,
NOT NULL,
[Hardware_Serial_No] [nchar](19) COLLATE SQL_Latin1_General_CP1_CI_AS
NOT NULL,
CONSTRAINT [PK_Equipment] PRIMARY KEY CLUSTERED
(
[Equipment_Serial_No] ASC
To Alter Table (Equipment):
ALTER TABLE [dbo].[Equipment] WITH CHECK ADD CONSTRAINT [check on] FOREIGN
KEY([Helpdesk_Operator_ID])
REFERENCES [dbo].[Helpdesk Operator] ([Helpdesk_Operator_ID])
To Create Table (Hardware):
CREATE TABLE [dbo].[Hardware](

NOT NULL,
[Hardware_Type] [text] COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
[Hardware_Description] [text] COLLATE SQL_Latin1_General_CP1_CI_AS NOT
NULL,
[Hardware_Make] [text] COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
[Hardware_Problem_ID] [int] NOT NULL,
NOT NULL,
CONSTRAINT [PK_Hardware] PRIMARY KEY CLUSTERED
(
[Hardware_Serial_No] ASC
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To Alter Table (Hardware):
ALTER TABLE [dbo].[Hardware] WITH CHECK ADD CONSTRAINT [made up of] FOREIGN
KEY([Equipment_Serial_No])
REFERENCES [dbo].[Equipment] ([Equipment_Serial_No])
To Create Table (Hardware Problem):
CREATE TABLE [dbo].[Hardware Problem](

[Hardware_Problem_ID] [int] IDENTITY(1,1) NOT NULL,
[Hardware_Problem_Type] [nchar](30) COLLATE SQL_Latin1_General_CP1_CI_AS
NOT NULL,
[Hardware_Problem_Description] [text] COLLATE
[Hardware_Problem_Status] [nchar](10) COLLATE
[Hardware_Specialist_ID] [int] NOT NULL,
[Client_ID] [int] NOT NULL,
NOT NULL,
CONSTRAINT [PK_Hardware Problem] PRIMARY KEY CLUSTERED
(
[Hardware_Problem_ID] ASC
To Alter Table (Hardware Problem):
ALTER TABLE [dbo].[Hardware Problem] WITH CHECK ADD CONSTRAINT [consist of]
FOREIGN KEY([Hardware_Serial_No])
REFERENCES [dbo].[Hardware] ([Hardware_Serial_No])
GO
ALTER TABLE [dbo].[Hardware Problem] WITH CHECK ADD CONSTRAINT [handles by]
FOREIGN KEY([Hardware_Specialist_ID])
REFERENCES [dbo].[Hardware Specialist] ([Hardware_Specialist_ID])
To Create Table (Hardware Solution):
CREATE TABLE [dbo].[Hardware Solution](

[Hardware_Solution_ID] [int] NOT NULL,
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[Hardware_Solution_for_Problem] [text] COLLATE
[Hardware_Solution_Description] [text] COLLATE
[General_Hardware_Problem] [text] COLLATE SQL_Latin1_General_CP1_CI_AS
NOT NULL,
[General_Hardware_Problems_Solution] [text] COLLATE
[Hardware_Specialist_ID] [int] NOT NULL,
CONSTRAINT [PK_Hardware Solution] PRIMARY KEY CLUSTERED
(
[Hardware_Solution_ID] ASC
To Alter Table (Hardware Solution):
ALTER TABLE [dbo].[Hardware Solution] WITH CHECK ADD CONSTRAINT [provides]

FOREIGN KEY([Hardware_Specialist_ID])
REFERENCES [dbo].[Hardware Specialist] ([Hardware_Specialist_ID])
To Create Table (Hardware Specialist):

CREATE TABLE [dbo].[Hardware Specialist](
[Hardware_Specialist_ID] [int] IDENTITY(1,1) NOT NULL,
[Hardware_Specialist_Name] [nchar](30) COLLATE
NULL,
[Specialist_Area] [text] COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
[Assigned_Task] [text] COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
NOT NULL,
[Hardware_Solution_ID] [int] NOT NULL,
[Hardware_Problem_ID] [int] NOT NULL,
CONSTRAINT [PK_Hardware Specialist] PRIMARY KEY CLUSTERED
(
[Hardware_Specialist_ID] ASC
To Create Table (Helpdesk Operator):
CREATE TABLE [dbo].[Helpdesk Operator](

[Helpdesk_Operator_ID] [int] IDENTITY(1,1) NOT NULL,
[Helpdesk_Operator_Name] [char](30) COLLATE SQL_Latin1_General_CP1_CI_AS
NOT NULL,
NULL,
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[Phone_Number] [text] COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
[Username] [char](16) COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
[Password] [char](8) COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
NOT NULL,
CONSTRAINT [PK_Helpdesk Operator_1] PRIMARY KEY CLUSTERED
(
[Helpdesk_Operator_ID] ASC
To Alter Table (Helpdesk Operator):
ALTER TABLE [dbo].[Helpdesk Operator] WITH CHECK ADD CONSTRAINT [contact]

FOREIGN KEY([Client_ID])
REFERENCES [dbo].[Client] ([Client_ID])
To Create Table (Software):
CREATE TABLE [dbo].[Software](

NOT NULL,
[Software_Type] [nchar](30) COLLATE SQL_Latin1_General_CP1_CI_AS NOT
NULL,
[Software_Description] [text] COLLATE SQL_Latin1_General_CP1_CI_AS NOT
NULL,
[Software_Make] [nchar](15) COLLATE SQL_Latin1_General_CP1_CI_AS NOT
NULL,
[Software_Problem_ID] [int] NOT NULL,
NOT NULL,
CONSTRAINT [PK_Software] PRIMARY KEY CLUSTERED
(
[Software_Licensed_No] ASC
To Alter Table (Software):
ALTER TABLE [dbo].[Software] WITH CHECK ADD CONSTRAINT [substance] FOREIGN

KEY([Equipment_Serial_No])
REFERENCES [dbo].[Equipment] ([Equipment_Serial_No])
To Create Table (Software Problem):
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CREATE TABLE [dbo].[Software Problem](

[Software_Problem_ID] [int] IDENTITY(1,1) NOT NULL,
[Software_Problem_Type] [nchar](30) COLLATE SQL_Latin1_General_CP1_CI_AS
NOT NULL,
[Software_Problem_Description] [text] COLLATE
[Software_Problem_Status] [nchar](10) COLLATE
[Software_Specialist_ID] [int] NOT NULL,
NOT NULL,
CONSTRAINT [PK_Software Problem] PRIMARY KEY CLUSTERED
(
[Software_Problem_ID] ASC
To Alter Table (Software Problem):
ALTER TABLE [dbo].[Software Problem] WITH CHECK ADD CONSTRAINT [consist]

FOREIGN KEY([Software_Licensed_No])
REFERENCES [dbo].[Software] ([Software_Licensed_No])
GO
ALTER TABLE [dbo].[Software Problem] WITH CHECK ADD CONSTRAINT [handle by]
FOREIGN KEY([Software_Specialist_ID])
REFERENCES [dbo].[Software Specialist] ([Software_Specialist_ID])
To Create Table (Software Solution):
CREATE TABLE [dbo].[Software Solution](

[Software_Solution_ID] [int] IDENTITY(1,1) NOT NULL,
[Software_Solution_for_Problem] [text] COLLATE
[Software_Solution_Description] [text] COLLATE
[General_Software_Problem] [text] COLLATE SQL_Latin1_General_CP1_CI_AS
NOT NULL,
[General_Software_Problems_Solutions] [text] COLLATE
[Software_Specialist_ID] [int] NOT NULL,
CONSTRAINT [PK_Software Solution] PRIMARY KEY CLUSTERED
(
[Software_Solution_ID] ASC
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To Alter Table (Software Solution):
ALTER TABLE [dbo].[Software Solution] WITH CHECK ADD CONSTRAINT [provide]

FOREIGN KEY([Software_Specialist_ID])
REFERENCES [dbo].[Software Specialist] ([Software_Specialist_ID])
To Create Table (Software Specialist):
CREATE TABLE [dbo].[Software Specialist](

[Software_Specialist_ID] [int] IDENTITY(1,1) NOT NULL,
[Software_Specialist_Name] [char](30) COLLATE
NULL,
[Specialist_Area] [text] COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
[Assigned_Task] [text] COLLATE SQL_Latin1_General_CP1_CI_AS NOT NULL,
NOT NULL,
[Software_Solution_ID] [int] NOT NULL,
[Software_Problem_ID] [int] NOT NULL,
CONSTRAINT [PK_Software Specialist] PRIMARY KEY CLUSTERED
(
[Software_Specialist_ID] ASC
PROTOTYPE APPLICATION (Screenshots and Explanations):
Forms
Main Page (Default Page)
Page
This page is considered as a main page/start up page when a user of this start using this Helpdesk
Support System, this page will appear first. In this page there is company Banner and system
name and comes with copyright. Next, there is a hyperlink which state that “Click Here to Log
In” where the user need to click to Log in to the system. Once the user clicks at this hyperlink it
will direct the user to log in form.
Log
In
Page
Page
Log In Page is to allow the authorized user with right authentication to access to the system
further and the system functions. In this page a user needs to key in correct username and
password to access. Where system administrator will give a right and unique authentication to a
helpdesk operator or user to access to the system. If the user key in a wrong password or
username the system will display an error message stating that the password or username is
wrong, if the user doesn’t fill any password or username, also there will an error message stating
that “Field Required” and if the password and username don’t meet the character length
requirement also, there will an error will display stating that “The password or the username
need to be more that 6 characters”. This is to alert the users. Once the authentication is correct
than the user need to click at the “Ok” button to access to the Home Main Menu of the system
and use all the various functions in this system. If the user doesn’t want to access to the system,
he/ she had to click at “cancel” button which will direct the page to main page.
Home Main Menu Page
Page
Home Main Menu Page is the page where the custom toolbar, in this there are hyperlink to all
the pages and the functions in the system. There are some hyperlink control Home, Call log,
Problem Logging Form for software problem, hardware problem, hardware and software
specialists, software problem report, hardware problem report and log out. If a user click at this
particular options he’ she wants it will direct the user to particular p[age where they have click to
access. And once the user wants change or they have to log out first and Log In as different user.
And at a button of this page there is copyright reserve information.
Calls Logging Form
Page
Page
Calls logging form where the Helpdesk Operator Log each and every call came into the helpdesk
department. When a client calls the helpdesk operator has to enter his name, Call Attend by, Call
time, Call Received Date, Serial number of Equipment and operating system and software being
used. The call time and call received date automatically will be generated in the form text field
and the helpdesk operator can check the client’s personal date by clicking at “Check Client Data”
hyperlink and retrieve all the relevant information by referring to the client name. Next with
serial no. of equipment given helpdesk operator can check the equipment relevant information by
clicking at “Check Equipment” and retrieve all the relevant information by referring to the serial
number of equipment. And then the operating system and software being used by the client can
be check by clicking at the “Check Software” hyperlink and retrieve all relevant information
about the equipments operating systems and software being used. Once the helpdesk operator
check each and every particulars about the clients and all the information given by the client is
true then the helpdesk operator can save the data. If the helpdesk operator presses cancel button
it will direct the user page to ‘Home Main Menu Page’. Finally, from the problem reported by
the client the helpdesk operator has to choose whether it’s a software problem or hardware
problem and log the problem by clicking at software or hardware problem button.
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Client’s Personal Data Page
This
client’s personal data page is to display all the clients or employee working in Cool Toad Tech
Corp personal information displaying page. Once the Client calls and gives their name, Helpdesk
Operator has to click at “Check Client Data” hyperlink and check the client’s information in this
Page
Equipment’s Data Page
Equipment’s Data page, where it will display all the equipments/ computers have registered and
used by Cool Toad Tech Corp employees. Once the client give this equipment, the helpdesk
operator has to check whether this equipment is registered under the company name or not by
clicking at “Check Equipment” hyperlink, then automatically this equipment data page will
appear and the helpdesk operator can check all the information about the equipments by referring
to the equipment serial no.
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Operating System and Software’s Data
Operating system and software’s Data Page, is to check about the software’s used by the client’s
is clients is licensed software. Once the client give the software’s name being used helpdesk
operator can check about the software’s particulars by clicking at “Check Software” hyperlink.
Page
Software Problem Logging Form
Page
Software problem logging form is to key in software problem reported by the client called. First
the helpdesk operator has to choose what type of software problem it is, next is to describe the
problem in problem description text box. Second from the helpdesk operator has to find for
solution by clicking solution for problem list box. And once the helpdesk operator chooses the
solution for problem automatically the solution description will be displayed in the solution for
problem in the solution description text box. If the solution cannot be finding then the operator
has to move to General Solution column at the bottom of the page and search for general
problem. If the problem found in the database automatically it will be displayed the general
problem in the general problem text field and solution for the problem. If the operator found a
new problem also can be added to the General Solution column. And if the helpdesk operator
found a new problem also can be added to the General Solution Column, And if the helpdesk
operator wants to edit and update the general problems and solutions for General problems also.
Once the helpdesk operator solve the problem he/ she has to click at problem status list box and
choose whether it resolved or pending and save the data. Then click at “Cancel” button the page
will direct user to “Calls Logging Form”
If the problem is still in pending and not solved then the helpdesk operator has to scroll
the page to the bottom and click at “assign software specialist” to attend to this problem and
solve it.
Page
Hardware Problem Logging Form
Page
Hardware problem logging form is to key in Hardware problem reported by the client called.
First the helpdesk operator has to choose what type of Hardware problem it is, next is to describe
the problem in problem description text box. Second from the helpdesk operator has to find for
solution by clicking solution for problem list box. And once the helpdesk operator chooses the
solution for problem automatically the solution description will be displayed in the solution for
problem in the solution description text box. If the solution cannot be finding then the operator
has to move to General Solution column at the bottom of the page and search for general
problem. If the problem found in the database automatically it will be displayed the general
problem in the general problem text field and solution for the problem. If the operator found a
new problem also can be added to the General Solution column, And if the helpdesk operator
found a new problem also can be added to the General Solution Column. If the helpdesk operator
wants to edit and update the general problems and solutions for General problems also. Once the
helpdesk operator solve the problem he/ she has to click at problem status list box and choose
whether it resolved or pending and save the data. Then click at “Cancel” button the page will
direct user to “Calls Logging Form”
If the problem is still in pending and not solved then the helpdesk operator has to scroll
the page to the bottom and click at “assign Hardware specialist” to attend to this problem and
solve it.
Page
Assigning Software Specialist for Software Problem
Once the helpdesk operator click at “Assign Software Specialist” button automatically the page
directs to assign Software Specialist for Software Problem page. In this page the helpdesk
operator by looking at the current problem he/ she have to assign a Software specialist area. To
“assign task” the helpdesk operator has to click at the particular Software specialist row’s “Edit”
button and update or add a new task for the Software specialist. In this all the Software specialist
name and particulars available in the company will be displayed. All the operator need to do is to
assign a task for them and automatically it will update in their account and they will handle the
problem and resolve it. Finally once everything is done, the operator can click at “Ok” button
and it will direct the user to “Home Main Menu Page”. If the user wants to go back to the
Software problem logging form has to click at “Back” button.
Reports
Page
Software Problem Report
This is Software Problem Report page, where it will display all the information about Software
problem and whether it has been Resolved or pending. The main idea of creating this report is to
display relevant information about Software problems Reported by all the clients or Employee in
the company so far. Some of the major software problem cannot be revealed by helpdesk
operator so; the helpdesk operator has assigned a specialist to handle the problem. For reference
the helpdesk operator has to know that whether the particular problem reported by a client is
resolved or pending. If it’s pending then the operator has take further to action to resolve the
problem.
Hardware Problem Report
Page
This is Hardware Problem Report page, where it will display all the information about hardware
problem and whether it has been Resolved or pending. The main idea of creating this report is to
display relevant information about Hardware problems Reported by all the clients or Employee
in the company so far. Some of the major software problem cannot be revealed by helpdesk
operator so; the helpdesk operator has assigned a specialist to handle the problem. For reference
the helpdesk operator has to know that whether the particular problem reported by a client is
resolved or pending. If it’s pending then the operator has take further to action to resolve the
problem.
CONCLUSION
This project has given us an insight into how a company’s computer system is managed and what
are the problems that they face in today’s existing systems. So using our knowledge we came up
with a solution which we believe it can spare an organization worries, as they know they don’t
Page
want to worry about computer backup and management as they are in right hands. These system
is an excellent method of managing a company’s brainchild which is they IT support system.
REFERENCE
 Matthew MacDonald, 2006, Beginning ASP.NET 2.0 in C# 2005 from Novice to

Professional, Apress
Page
 Bill Hamilton, 2006, Programming SQL Server 2005, O'Reilly
 Rajesh George, Lance Delano, 2006, SQL Server™ 2005 Express Edition Starter Kit,
Wiley Publishing, Inc
 Chris Hart, John Kauffman, David Sussman, and Chris Ullman, 2006, Beginning
ASP.NET 2.0 with C#, Wiley Publishing, Inc
 Cristian Darie and Zak Ruvalcaba, 2006, Build Your Own ASP.NET 2.0 Web Site Using
C# & VB, SitePoint Pty. Ltd
 Tod Golding, 2005, Professional .NET 2.0 Generics, Wiley Publishing Inc
 Wallace B. McClure, Gregory A. Beamer, John J. Croft IV, J. Ambrose Little, Bill Ryan,
Phil Winstanley, David Yack, Jeremy Zongker, 2006, Professional ADO.NET 2
Programming with SQL Server 2005, Oracle®, and MySQL, Wiley Publishing, Inc
 Bill Evjen, Scott Hanselman, Farhan Muhammad, Srinivasa Sivakumar, Devin Rader,
2006, Professional ASP.NET 2.0, Wiley Publishing, Inc
 Thomas Rizzo, Adam Machanic, Julian Skinner, Louis Davidson, Robin Dewson, Jan
Narkiewicz, Joseph Sack, Rob Walters, 2006, Pro SQL Server 2005, Apress
 Elmasri, Navathe, 2000, Fundamentals of Database Systems, Addison- Wesley
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DATABASE AND WEB DATABASE SYSTEM 2010

DATABASE AND WEB DATABASE SYSTEM

STUDENT NAME: MOHAMMAD UZAIR

STUDENT NAME: MUAYAD HASSAN ABDULLAH

STUDENT NAME: MUATAZ HASSAN ABDULLAH

STUDENT NAME: ALI HASN ALI NASR

MODULE: DATABASE AND WEB DATABASE SYSTEM

LECTURER NAME: JASRINDER KAUR A/P PIARA SINGH

SUBMISSION DATE: 30TH NOVEMBER 2010

ENTITY RELATIONSHIP DIAGRAM (ERD)

Contd. On next page

Helpdesk (Call_ID, Call_Time, Call_Receiver_Name, Date, Client_ID, Job_Title,

Department, Address, Date_of_Birth, Client_Name, Office_Phone_Number,

1st Normalized Form

Helpdesk (Call_ID, Call_Receiver_Name, Call_Time, Date, Client_ID, Client_Name,

Date_of_Birth, Job_Title, Department, Address, Office_Phone_Number,

Call (Call_ID, Call_Receiver_Name, Call_Time, Date)

Client (Client_ID, Client_Name, Date_of_Birth, Job_Title, Department, Address,

Helpdesk Operator (Helpdesk_Operator_ID, Helpdesk_Operator_Name, Date_of_Birth,

Address, Phone_Number, Username, Password)

Software (Software_Licensed_No, Software_Type, Software_Description,

Hardware (Hardware_Serial_No, Hardware_Type, Hardware_Description,

Equipment (Equipment_Serial_No, Equipment_Type, Equipment_Description,

Problem (Problem_ID, Problem_Type, Problem_Description, Problem_Status)

Solution (Solution_ID, Solution_for_Problem, Solution_Description, General_Problem,

Specialist (Specialist_ID, Specialist_Name, Date_of_Birth, Specialist, Area,

Assigned_Task, Address, Office_Phone_Number)

Call (Call_ID, Call_Receiver_Name, Call_Time, Date, Client_ID,

Helpdesk_Operator_ID, Equipment_Serial_No, Software_Licensed_No)

Client (Client_ID, Client_Name, Date_of_Birth, Job_Title, Department, Address,

Equipment (Equipment_Serial_No, Equipment_Type, Equipment_Description,

Equipment_Make, Equipment_Registration_No, Software_Licensed_No, Hardware_Serial_No,

Helpdesk Operator (Helpdesk_Operator_ID, Helpdesk_Operator_Name, Date_of_Birth,

Address, Phone_Number, Username, Password, Equipment_Serial_No, Client_ID)

Hardware (Hardware_Serial_No, Hardware_Type, Hardware_Description,

Hardware_Make, Hardware_Problem_ID, Equipment_Serial_No)

Hardware Problem (Hardware_Problem_ID, Hardware_Problem_Type,

Hardware_Problem_Description, Hardware_Problem_Status, Hardware_Specialist_ID,

Hardware Solution (Hardware_Solution_ID, Hardware_Solution_for_Problem,

Hardware Specialist (Hardware_Specialist_ID, Hardware_Specialist_Name,

Date_of_Birth, Specialist_Area, Assigned_Task, Address, Office_Phone_Number,

Software (Software_Licensed_No, Software_Type, Software_Description,

Software_Make, Software_Problem_ID, Equipment_Serial_No)

Software Problem (Software_Problem_ID, Software_Problem_Type,

Software_Problem_Description, Software_Problem_Status, Client_ID, Software_Specialist_ID,

Software Solution (Software_Solution_ID, Software_Solution_for_Problem,

Software Specialist (Software_Specialist_ID, Software_Specialist_Name, Date_of_Birth,

Specialist_Area, Assigned_Task, Address, Office_Phone_Number, Software_Solution_ID,

DATABASE STRUCTURES (Table Design)

Field Name Data Type

Call_ID Int (Primary Key)

Client_ID Int (Foreign Key)

Helpdesk_Operator_ID Int (Foreign Key)

Equipment_Serial_No Nchar(19) (Foreign Key)

Software_Licensed_No Nchar(19) (Foreign Key)

Client_ID Int (Primary Key)

Helpdesk_Operator_ID Int (Foreign Key)

Field Name Data Type

Equipment_Serial_No Nchar(19) (Primary Key)

Field Name Data Type

Hardware_Problem_ID Int (Foreign Key)

Equipment_Serial_No Nchar(19) (Foreign Key)

Field Name Data Type

Hardware_Problem_ID Int (Primary Key)