Key Performance

Indicators Implementation
in
Malaysia Airlines Systems
PREPARED BY:

NOR NAZERANAH OMAR DIN KLCP 101003

MOHAMED SHAHRUL MOHAMED LATIFF KLCP 101015
LEELA DEVI PERIATHAMBY KLCP 101020
UMA MAGESHWARY RAMAN KLCP 101025
SAMLADEVI MUNIANDY KLCP 099010
 What Is Key Performance Indicators
Definition - KPI is a financial and non-financial measure used to measure progress
towards a stated organizational goal or objective based on specific predefined measures.

Milestones Aimed To be Achieved by MAS
Selection Process Of KPI in MAS
MAS - Operation and Maintenance Department KPI’s

Mission

KPI ’ s
Balance Score Card On Time Performance
 KPI - On Time Performance Analysis
On Time Performance

On Ground Time On Time Departure

Target

< 25 minutes 93 %

Initiative

Cycle Time Optimization Program

% of Flights
% of Flights
% ofLate
Flights %
Delayed
of Flights
%Cancel
of Flights Diverted
On Time
Evaluation On Time Performance Success
MAS Operations and Maintenance department on On-time Performance Analysis shows
that it achieve the percentage of 83% to 89% from Jan to Dec in the year of 2009.
The KPI - On Time Performance implementation is a success as it exceed the targets set
by Corporate Scorecard Diagram of MAS operations and maintenance department .