Transportation Industries

Indian Railway

Presenting By
Vijesh R
Vijil K
 What Is Service ?
• Services are an series of activity of more or
less tangible nature that normally created &
used simultaneously or nearly simultaneously
• Here Can't retain the actual service after it
produced but the effect of service can be can
be retained .
 Transportation Industries
• Transportation
1. It is the movement of people and goods
from one location to another.
2. Transport is performed by various modes,
such as air, rail, road and water.
3. The field can be divided into infrastructure,
vehicles, and operations. Infrastructure
consists
• Modes OF transportation
1. Animal-powered
2. Aviation
3. Cable
4. Human-powered
5. Pipeline
6. Ship
7. Space
8. Rail
9. Road
 RAILWAY

INDIAN RAILWAY
INDIAN RAILWAYS – A SUNRISE
INDUSTRY
• Railways in India, a sunrise industry!
• Indian Railways, a super ‘ Navaratna’.
• The Indian Railways (IR) is a truly great
institution. It is a global giant that operates
profitably, effectively and with relatively little
government support.

MCKINSEY & COMPANY

INDIAN RAILWAYS

CAPITAL AT
CHARGE (Rs in 40709
crores)

Route kilometers 63122

NUMBER OF STATIONS 6906

NUMBER OF STAFF
1472
(In thousands)

Gross Traffic Receipts Total Working Expenses Net Revenue

RUPEES IN CRORES
42605 39327 4148
INDIAN RAILWAYS
ASSETS PROFILE
Total Track Kilometers 109,221
Electrified Track kilometers 39,358
No Of Bridges 119,984
No Of Level Crossings 37,423

No Of Passenger Coaches 34,895

No Of Emu/Dmu coaches 4,957
Other Coaching Vehicles 4,904
Total Wagons On Line 214,760

No Of Diesel Locomotives 4,699

No Of Electric Locomotives 2930
• Type Departmental Undertaking of The
Ministry of Railways, Government
of India
• Founded 26 April 1853, nationalized in 1951
• Headquarters New Delhi, India
• Area served India
• Key people Union Railway Minister:
Laloo Prasad Yadav
Minister of State for Railways (V):
R. Velu
Minister of State for Railways (R):
Naranbhai J. Rathwa Chairman,
Railway Board:
K C Jena.
• Industry Railways and Locomotives
• Products Rail transport, cargo transport, services
• Revenue INR Rs 72,655 Crores (2008)
(~18.16BUSD)
• Employees 1,406,430 (as on March 31, 2007)
• Parent Ministry of Railways, Government of
India
• Divisions 16 Railway Zones (excluding Konkan
Railway)
• Website www.indianrailways.gov.in
• Indian railways has one of the largest and busiest rail
networks in the world, transporting over 17 million
passengers and more than 2 million tonnes of freight
daily.
• It is the world's largest commercial or utility employer,
with more than 1.4 million employees.
• The railways traverse the length and breadth of the
country, covering 6,909 stations over a total route
length of more than 63,327 kilometres (39,350 mi). IR
owns over 200,000 wagons, 50,000 coaches and 8,000
locomotives of rolling stock.
 Map Of The Indian Railways Network
1. Central
Established - November 5, 1951
Headquarters - Mumbai
Divisions - Mumbai, Bhusawal, Pune, Solapur, Nagpur
2. East Central
Established - October 1, 2002
Headquarters - Hajipur
Divisions - Danapur, Dhanbad, Mughalsarai, Samastipur,
Sonpur
3. East Coast
Established - April 1, 2003
Headquarters - Bhubaneswar
Divisions - Khurda Road, Sambalpur, Visakhapatnam
4. Eastern
Established - April, 1952
Headquarters - Kolkata
Divisions - Howrah, Sealdah, Asansol, Malda
5. North Central
Established - April 1, 2003
Headquarters - Allahabad
Divisions - Allahabad, Agra, Jhansi
6. North Eastern
Established - 1952
Headquarters - Gorakhpur
Divisions - Izzatnagar, Lucknow, Varanasi
7. North Western
Established - October 1, 2002
Headquarters - Jaipur
Divisions - Jaipur, Ajmer, Bikaner, Jodhpur
8. Northeast Frontier
Established - 1958
Headquarters - Guwahati
Divisions - Alipurduar, Katihar, Lumding, Rangia,
Tinsukia
9. Northern
Established - April 14, 1952
Headquarters - Delhi
Divisions - Delhi, Ambala, Firozpur, Lucknow,
Moradabad
10. South Central
Established - October 2, 1966
Headquarters - Secunderabad
Divisions - Secunderabad, Hyderabad, Guntakal,
Guntur, Nanded, Vijayawada
11. South East Central
Established - April 1, 2003
Headquarters - Bilaspur, CG
Divisions - Bilaspur, Raipur, Nagpur
12. South Eastern
Established - 1955
Headquarters - Kolkata
Divisions - Adra, Chakradharpur, Kharagpur,
Ranchi
13. South Western
Established - April 1, 2003
Headquarters - Hubli
Divisions - Hubli, Bangalore, Mysore
14. Southern
Established - April 14, 1951
Headquarters - Chennai
Divisions - Chennai, Madurai, Palakkad, Salem,
Tiruchchirapalli, Thiruvanathapuram
15. West Central
Established - April 1, 2003
Headquarters - Jabalpur
Divisions - Jabalpur, Bhopal, Kota
16. Western
Established - November 5, 1951
Headquarters - Mumbai
Divisions - Mumbai Central, Baroda, Ratlam, Ahmadabad,
Rajkot, Bhavnagar
TODAY’S BUSINESS CHALLENGES

Increased operational efficiency

 Improve productivity from existing systems
 Streamline and optimize business procedures
 Responsiveness to constituents
 Create end-to-end visibility into the business
 Make the information accessible and actionable
 Adaptability to change
 Re-act quickly to threats and opportunities
 Turn IT into a competitive business asset
 Current Issues
 Higher demand for Freight and Passenger transport, with planned economic growth
 Need for capacity enhancement in the Railway network over the next 10-15 years
 Technological uprgadation for better maintenance of railway assets
 Greater competition from Roadways, with major investments in Highway network
upgradation
 Increase freight market share through higher availability of services at competitive
prices
 Greater attention to passenger services and safety
 Heavily subsidised passenger fares, distorted passenger pricing
 Upgradation of the Railway Production units for improved efficiency and productivity
USING INFORMATION TECHNOLOGY
FOR GREATER EFFICIENCY

 A large complex Infrastructure System such

as the Indian Railways can benefit greatly
from the intelligent use of IT

 Objectives
 Freight revenue enhancement
 Passenger revenue enhancement
 Improved and optimised service
Agency for implementation of IT
EDP Centers

CRIS

Zonal MIS Groups

LRDSS Group Under Planning Cell

 PASSENGER BUSINESS OF
IR
PASSENGERS CARRIED (IN
Indian railways have a share of nearly 22% in
MILLIONS)
6000
the passenger transport market
5000
4600
5100 DURING 2003-04
4000
3600 5210 Million passengers were carried
3000
2500
2000 Passenger kilometers was 530 billion
1600
1000 1300
Passenger earning was 13460 crores
0
50S 60S 70S 80S 90S 2000S
Passenger business accounts for 31% of
the revenue
600 PASSENGERS KILOMETERS (IN
BILLIONS) 520
Passenger business has two major
500
segments
400
300 300 Premium passenger service
200 210 Mass Volume transportation segment
100 120
70 80
0
50S 60S 70S 80S 90S 2000S
PREMIUM PASSENGER
SERVICE

OFFERED THROUGH MAIL/EXPRESS, SUPER FAST, RAJDHANI AND

SHATABDI TRAINS
ABOUT 1520 TRAINS ARE RUN DAILY.
VARIETY OF SERVICES
AC FIRST CLASS
AC SLEEPER
FIRST CLASS
AC 3 TIER
AC CHAIR CAR
SLEEPER CLASS
ORDINARY CHAIR CAR
JOURENY THROUGH RESERVATION ONLY
 PREMIUM PASSENGER
SERVICE This segment accounts for
5% of the passenger
PRIMIER PASSENGER SERVICE carried
2003-04 34% of the PKM
TOTAL 53% of the passenger
PASSENGER PRIMIER revenue
TRAFFIC PASSENGERS The average distance
PASSENGERS covered by each passenger
(millions) 5210.7 234.1
is 760 kms
PKM(billions) 529.6 174.8
Revenue earned
EARNINGS Per PKM is 40 paise
(crores) 13460 7105.6 Per passenger is RS310
 PASSENGER RESERVATION SYSTEM

PRS networking of entire Indian Railways completed in

April, 1999.
PRS is running currently at 1,200 locations, Deploying
4,000 terminals , covering journeys of 3,000 trains and
executing ONE MILLION passenger transactions per day.
Internet booking of tickets was started In August 2002.
TATKAL has been converted from a separate coach to a
normal Quota and enabled for all trains in 2004
Internet booking timings extended to 4:00 a.m. – 11:30
p.m. from March 2005.
CONCERT
(Country Wide Network of Computerised
Enhanced Reservation and Ticketing )

1 64 KBPS  Integrates five Regional

Leased Line6
CRIS 1 2MBPS Reservation Centres
Leased line
Delhi kolkat
2 MBPS
(x2)
1 64 KBPS
PRS
Leased Line6 a PRS  Judicious mix local
Leased
Line
1 2MBPS
Leased line autonomy with
uniformity of business
64 KBPS
Mum
bai
(x2)
Leased
rules.
Line
PRS64 KBPS
Leased
64 KBPS
Leased
Secunder
abad PRS  Very complex Business
Line Line
1 2MBPS
Leased
64 KBPS
(X 2) transactions.
Leased

 Comprehensive
line Line

Chenna
i PRS functionality
CONCERT Performance

Less than 1 sec for local

transaction
3 sec for network
transaction.
Capable for providing
reservations for 22 hours
per day.
Uptime of PRS is 99.5+%
CONCERT - COMPLEXITIES

44 types of quotas
8 types of trains
9 types of classes
162 types of concessions
127 types of bogies
 PASSENGER RESERVATION SYSTEM LOAD
PEAK NO OF AVERAGE NO OF
PASSENGERS PASSENGERS
PRS NODE Trains Locations Terminals
PER DAY (IN PER DAY (IN
LAKHS) LAKHS)
2001 2004 2001 2004 2001 2004 2001 2004 2001 2004
Delhi 781 1020 153 362 886 1360 2.31 2.75 1.83 2.52

Mumbai 532 686 100 228 640 984 2.01 3.14 1.41 2.42

Calcutta 365 630 102 368 425 1009 1.22 1.81 1.01 1.7

Chennai 271 370 76 183 310 628 1.35 1.65 1.1 1.46

Secunderbad 279 292 59 100 250 492 0.56 0.81 0.4 0.72

Total 2228 2998 490 1241 2511 4473 7.45 10.17 5.75 8.82
 Features Of I.R.
PRS – Enquiry Systems
• Indian Railway’s web-site, www.indianrail.gov.in offers
PRS enquiries on the internet Berth/Seat availability,
Passenger Status, Fare, Train Schedule etc
• National Train Enquiry System
• It gives dynamic information about the running status of
any train and its expected arrival/departure at any given
station
Unreserved Ticketing System (UTS)
• Indian railways introduced UTS to improve
customer satisfaction, revenue generation,
accounting, and reporting capabilities and
reduce fraud
• Freight Operations Information System
Rake Management System (RMS)
• Terminal Management System (TMS)
• Parcel Management System
Challenges faced by Railways

Large Geographical Dispersion

Diverse Computing Platforms
Remote Network POPs
24x7 operations throughout the Year
OLTP applications support Public Services
Demanding Missions to accomplish
Heterogeneous Networks
 IT STRATEGIES OF IR
Applications should transcend boundaries of railway
organisation and go into the domain of the customer.
Implement decision support systems
Integration with communication systems and other
technologies.-use of Internet, mobile phones, hand held
terminals, universal product code readers etc
Manage continuous improvement in technology.
 Future Trends in IT in
Railways
Leverage on the state-of-the-art technology to be more
competitive and reduce cost

• Killer Applications
– Ticketing Solutions (Centralised, Stand-alone, Mobile, Smart Card,
Self Service, Internet etc.); value added services to customer
– On line and e-enabled Freight Management System
– Integrated revenue accountal system
– Train Charting and Control Systems
– RFID based Wagon/Parcel Tracking Systems
– Integration of Railway Systems with Railway Station Systems
– Integrated Materials Management System / Fixed assets mgmt
– Safety Systems (GPS, Embedded Systems)
– GIS based Track Maintenance Systems
 INDIAN RAILWAY ENTERPRISE COMPUTING
SYSTEMS APPLICATIONS
INTEGRATION ENTERPRISE RESOURCE PLANNING INDIAN RAILWAY PORTAL

Business
ENTERPRISE Strategic Enterprise Intelligence and Managerial Financial
Regulatory Reporting
MANAGEMENT Management Data Accounting Accounting
Warehousing
Customer Data
CRM Market Research PRS Call Centre
Base
Customer Service
Station PARCEL
OPERATIONS FOIS Crew Scheduling
Management MANAGEMENT
Train Planning

Engineering Rolling Stock Inventory Infrastructure Asset Life Cycle

MAINTENANCE Planning Maintenance Management Maintenance Management

BUSINESS Procurement and

Human Resources Cash Flow Real Estate Litigation
SUPPORT Management
Contract
Management Management Management
SYSTEMS Management

DATA
PROCESSING CONTROL OFFICE APPLICATIONS
SYSTEMS
TERMINALS,FIXED, MOBILE
DATA CAPTURE HAND-HELD
PDAS
PHONES
DATA LOGGERS SCADA SYSTEMS
 A Service-Oriented IT Vision For IR
• E-enabled Freight Management System
• Operations & Scheduling
• Customer care centers • Staff Management
• Intelligent Stations Infrastructure • Yield Management
• Self service kiosks at Stations • WAP Gateway
• Smart and Stored Value Cards for MST / • WAP Applications and WML Pages
Passes
• SMS Gateway
• RFID based Smart card & Biometric
technology for passenger screening • Payment Gateway

• Re-vamped Revenue Management • ERP for IR

• An IR PORTAL
THANK YOU