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We designed this service manual for use on a computer. We suggest that you save it on your hard drive
and make a short cut to it from the desktop.
♦ The LP815 has 2,800 maximum lumens, while the LP820 has 3,200 maximum lumens in high power
mode and 2,500 maximum lumens in low power mode. The LP815 does not have the low power/high
power option.
♦ The audible noise level of the LP815 is 34 dB, while the noise level of the LP820 is 38db in high
power mode and 34 dB in low power mode.
The two models are diagnosed and repaired identically. Only two part numbers differ between the two,
and each has its own system software.
* The LP820 offers separate brand, certification, I/O and top labels. The LP815 combines the four labels
into a kit.
The bookmarks that appear on the side of the screen help you navigate to each topic in the manual. You
can use them to quickly go from a troubleshooting topic to instructions to remove a specific part.
The manual is arranged in the order you can use to diagnose and then repair the projector. The four main
sections of the service manual are:
Troubleshooting— In this section, you will find troubleshooting flowcharts for a variety of symptoms. The
flowcharts lead you through power and image diagnostics, as well as audio, keypad and remote issues.
There is also a controller and power supply voltage diagram.
Parts Removal and Replacement—instructions to remove and replace each FRU in the projector. We’ve
also included a Removable Parts Hierarchy you can use to see what parts must be removed to access
each FRU in the projector. You can also refer to the Exploded View in the Parts Lists.
Performing Functional Tests—You use these tests to ensure that the projector is ready to return to the
customer after you have repaired it.
Parts Lists—In this section are the exploded view, the replaceable parts list and the kit contents lists. For
specifications, software updates and instructions, and current field communications, see your online ASC
Resource Center.
Troubleshooting
You use the Troubleshooting section to diagnose problems with the projector. In this section, you will find
troubleshooting flowcharts for a variety of symptoms. Each flowchart leads you through a series of steps
that will ultimately result in a solution. The solutions begin with the most simple and progress to the most
complex.
Power problems, including lamp issues, partial power up, shutdown and no power
Image problems, including no image, bad color, dim image and other picture distortions
Keypad problems
Remote problems
Audio problems
In addition to the troubleshooting trees, you will also find a controller voltage diagram.
Below is a table that shows the meaning the various LED states.
NOTE We strongly suggest that you follow the entire power diagnosis sequence.
LED Status
The projector is starting up after the Power button was pressed, or the
LED flashes green
projector is shutting down after the Power button was pressed.
The projector is ready to light the lamp when the Power button is
LED is solid green
pressed. Or the lamp is lit and the projector is operating properly.
LED flashes red once The lamp will not strike after five tries (2 1/2 minutes).
The lamp has more than 2,000 hours of use. Requires replacement.
LED flashes red two times
Projector shuts down.
LED flashes red three times Lamp failure. Projector shuts down.
LED flashes red four times One or more fans not operating. Projector shuts down.
LED flashes red five times High temperature condition. Projector shuts down.
LED light
green or red?
No Voltages OK?
Note
A solid green
LED means the Solid green Red Replace
projector is either power supply Yes
waiting for a
command or is
Go to Power Go to Error Replace controller ECA
operating
Diagnostics, part 2 Codes
normally.
Go to Error Codes
Yes Yes No
On On On
Off Off Off
1 flash 2 flashes 3 flashes
The lamp timer registers The projector detected
The lamp failed to strike
lamp use of 2000 hours an internal error and
after five attempts.
or more. shutdown the lamp.
Diagnose lamp strike
Replace the lamp. Diagnose lamp
failure.
shutdown.
RETRYING WAIT...
Repeats
On On
Keypad LCD messages Off Off
5 flashes
4 flashes The projector detects
A fan failed. high internal
temperature.
Check the fans. Diagnose thermal
problems.
LCD Message
Ensure that the lamp
LAMP WON'T STRIKE door is present and shut.
RETRYING WAIT...
Voltages good
Replace power at power supply/ Replace the
No Yes
supply. controller ballast.
connector?
Solve the
Yes
problem?
No
LCD Message The lamp was operating but shut down. Fans are
running. The status LED flashes a repeated
LAMP FAILURE
red three-flash sequence.
Note
If the projector is Reinstall the lamp,
operated in a hot ensuring that it is
environment, properly seated.
especially at high
altitudes, the unit
may overheat and
shut down when
the thermal switch Run the projector long
Solve the
opens. The only Yes enough to ensure that the
problem?
solution for this is problem is solved.
to let the projector
cool down. The
LP650 should not No
be used where
ambient
temperatures are Replace the lamp.
over 95º F (35º C).
Projector shuts down after detecting high temperature This is a thermal problem. If a fan
condition. LED flashes in repeated five-flash sequence. isn't running it causes a power up
LCD Messages problem because fans have a
OVER TEMP CONDITION
sensor line that prevents the
projector from properly starting up.
Ensure that the dust filter
OVER TEMP CONDITION SHUTDOWN
is not clogged.
It is very rare that a thermal switch opens under too little heat.
Check the thermal switch. Power up the projector with the top off. Let
the projector run until it shuts down. Measure the resistance at the
switch. If the resistance is infinity (open), the thermal switch is bad.
The safety switch
assembly includes
Note a thermal switch..
If the projector is
operated in a hot Is the thermal No Replace the safety switch.
environment, especially switch good?
at high altitudes, the
unit may overheat and
shut down when the Yes
thermal switch opens.
The only solution for this
is to let the projector Substitute a good power supply
cool down. The LP650 and run projector long enough to The problem is almost
should not be used know if that is the problem. always a power supply or
where ambient controller board with a
temperatures are over thermal breakdown
95º F (35º C). problem.
Solve the
No Replace the controller ECA.
problem?
Yes
Power
supply
Replace the power supply. No voltages good?
(except lamp
enable)
Yes
What is the
problem?
No image.
Vertical lines. Horizontal lines.
Sparkly picture. Clusters of dark pixels.
Is the image
correct?
No
Bad colors
Bad or missing tint or color.
Missing startup screen, VGA, composite video or S-video.
Distorted image, excess noise, rolling image, torn image, frozen image, 'plaid' image,
repeated single image, or shifted image.
Is the image
correct?
No
Dim image
Substitute known
The lamp takes about 90 good lamp
seconds to achieve full
brightness.
No
No
Does the
Replace the keypad ECA Yes remote control No Replace the controller ECA.
work?
Does the
remote work?
No
Does the
remote work?
No
Replace the
Replace the controller ECA.
front IR ECA
Is there
No Replace the controller ECA.
sound?
Yes
Replace the speakers
But note:
A shorted speaker can damage the stereo
Is there sound No, audio amp on the controller ECA.
from both only Run the projector with audio for 30
speakers? one minutes.
If the problem returns, replace both the
controller ECA and the top case if the
resistance across either speaker coil no
longer measures approximately 16 ohms.
Yes
Problem solved.
Start
Lamp module
Lamp door
Filter door
Rear Bezel
Top case
Keypad
LCD cover
Elevator
IR ECA
button
Bottom case
Front IR Focus and (Remove all FRUs
window zoom rings to replace case)
LCD blower
R & L IR
windows
Handle Ballast Power supply
Lamp blower Optical
Engine & bracket Engine
blower & Controller
bracket Lamp
ECA housing
Leveling foot
Lamp
& shaft Power supply
housing air Elevator foot
fan
guide & actuator
Controller/
Safety switch
power supply
cable
cable
Lamp door
♦ Loosen the two captive screws that fasten the lamp door to the projector. Then lift the door off.
Lamp module
♦ Loosen the three captive screws that fasten the lamp module to the projector. Then lift the module out
of the projector using the built in handle.
2 Use a vacuum to remove the dust from the inside and outside of the filter.
Assembly Notes
♦ If you install a new lamp, you need to reset the lamp counter.
2. Press and hold the Volume + and Volume - keys for 10 seconds.
The LED will turn from red to green, and the lamp ignites.
You can also reset the lamp counter in the projector menu. Go to Main Menu > Settings >
Service > Lamp Reset.
3. To verify that the lamp timer is reset, select About on the Main menu. The lamp hours are
listed in the About box.
When you replace the rear bezel, you need to adhere a new brand label to the bezel.. Order part number
020-1823-xx for the LP820 or the label kit (802-0054-xx) for the LP815.
The I/O panel label (020-1822-xx) is included with a new rear bezel. The I/O panel label is available as a
separate part for the LP820 and is included in the label kit (802-0054-xx) for the LP815.
♦ Remove the eight black M3.5x7 Plastite screws that fasten the rear bezel to the bottom case and the
controller ECA. Two screws are located in the center of each rubber foot on the ends of the bezel. Six
screws are located on the I/O panel. Then remove the bezel.
♦ If you are installing a new rear bezel, adhere a rear brand label to the bezel.
NOTE The top case has a number of replaceable parts fastened to it. If you are installing a new top case,
the parts must be removed from the old case and fastened to the new one. See step 7 below.
3 Use a T10 Torx driver to remove the two M3x5 screws that fasten the top case to the bottom
case. The screws are located in recesses near the handle.
5 Press the locking tabs on both sides of the top case, then lift the top case up. The tabs are
located at the center of each side.
NOTE There are cables inside the top case that are still attached.
Set the top case aside and proceed to the next part.
—Or—
If you are replacing top case or a part inside the top case, go to Top Case Contents.
Assembly Notes
♦ If you are installing a new top case, make sure you replace all the removable parts in the top case.
See Top Case Contents for information.
♦ Plug the keypad and speaker cables into their connectors on the controller ECA.
♦ To install the bottom case, first engage the tab in the front, then swing the top case downward. Press
the each side down to engage the locking tabs together until the case snaps into place.
The parts below are fastened to the top case, and may be removed once the top case is off of the
projector. If you are replacing the top case with a new one, these parts must be removed and installed on
the new top case. Each of these parts is available separately.
♦ Keypad (505-1624-xx)
Speakers
The speaker set is wired to a common connector. Both speakers must be replaced at the same time.
1 Use a T10 Torx driver to remove the eight M3.5x6 Plastite screws that fasten the ECA to the top
case.
3 If you are replacing either the keypad cable or the keypad/LCD ECA, unplug the keypad cable
from its connector on the keypad/LCD ECA.
4 Once you remove the keypad/LCD ECA, you can remove the keypad from its position in the top
case.
5 To remove the LCD cover, lift one of the tabs, then pull the cover out of its hole in the top case.
The IR windows are keyed so they fit only one way. The right and left windows are not interchangeable.
1 On the inside of the top case, press the two hooked tabs on the IR window to disengage the
window from the top cover.
Top Cover
The top cover snaps onto the outside of the top case. The top label adheres to indented area near the
speaker grill.
1 On the inside of the top case, press the two hooked tabs adjacent to the keypad inward so that
they disengage the top cover.
NOTE To replace the top cover, engage the three tabs at the front. Then align the tabs in the
center and rear, and press down. The top cover should snap into place.
Elevator button
The elevator button is part of the Adjustable Feet Kit. It mounts inside the top case and, when pressed,
engages the elevator actuator in the bottom case. Click here for information about replacing the other
elevator parts.
♦ On the inside of the top case, use a bladed screwdriver to disengage the tab on the elevator button
shaft from the top case. Then extract the button from the outside of the case.
You only need to remove the focus and zoom rings when you are replacing the optical engine or if one of
the rings is broken.
2 While holding the focus ring stationary, rotate the zoom ring counterclockwise until the alignment
pins on the lens barrel disengage the slots on the zoom ring.
4 Repeat the process for the next pin and alignment hole. Then pull the focus and zoom rings off of
the lens barrel.
Assembly notes
♦ When the focus and zoom rings are properly aligned, the words, "Focus" and "Zoom" should appear
aligned on top when the rings are turned counterclockwise until they stop. See the illustration below.
♦ To install the rings, slide the zoom ring onto the lens barrel first. Then slide the focus ring on and
snap the three tabs over the three matching alignment pins on the lens barrel. Then slide the zoom
ring forward and turn it clockwise to lock it in place. Make sure that both rings turn easily and
independently.
3 To remove the IR ECA, remove the M3.5x7 Plastite screw that fastens it to the bottom case.
Assembly notes
♦ Insert the IR window into its hole from the inside of the bottom case. Then snap it into place.
NOTE Most of the illustrations below show the controller ECA removed. It is not necessary to remove the
controller to access the ballast.
2 Lift the handle and front vent out of the bottom case.
4 Disconnect the lamp blower, LCD blower and ballast control cables from the controller ECA.
7 If you are replacing the ballast, disconnect the ballast control cable from its connector on the
ballast.
♦ Place the ballast into the bottom case so that the alignment pin in the bottom case fits into fits into the
hole in the ballast at the rear corner nearest the projection lens.
♦ Reconnect the other cables to the controller ECA. Make sure to route the lamp power cable through
its guides.
♦ Reconnect the lamp power cable to the lamp house air guide. Note that the connector is keyed so
that it fits only one way. The connector should snap into place.
♦ To replace the handle and front vent, align the tabs on the front of the handle with the slots in the
bottom case. Then lower the handle into place, making sure the alignment pin in the bottom case fits
into the hole on the side of the handle.
2 Remove the M3x7 Plastite screw that fastens the blower and bracket to the bottom case.
Assembly Note
♦ When you install the engine blower, make sure the alignment pin in the bottom case fits into the hole
near the blower duct. Then torque the M3x7 screw to 7 in/lb (.8 Nm).
You can replace the leveling foot without disassembling the projector. To replace the shaft, you must
partially disassemble the unit.
Leveling foot
2 Use a small screwdriver to pry the rubber insert out of the hole on the bottom of the plastic
leveling foot.
3 Use a T10 driver to remove the M3x5 Plastite screw that fastens the leveling foot to the shaft.
Then pull the foot off the shaft.
When you install the foot, note that it is keyed, and fits on the shaft only one way.
3 Unscrew the shaft from the inside of the projector. You can use your fingers to do this.
NOTE Each optical engine includes a matched NV RAM chip, which plugs into the controller ECA. The
NV RAM chip allows precise calibration of picture quality. When you replace an engine, you must remove
the old NV RAM chip from the controller and install the new one. Likewise, when you replace the
controller ECA, you must remove the chip from the old ECA and install it on the new one. See step 7
below.
2 Unplug the three ribbon cables at the center of the controller ECA. Each cable plugs into a ZIF
connector on the top of the controller ECA.
CAUTION The connectors are extremely delicate. A broken tab or connector requires replacing the
controller ECA.
4 Use a T10 Torx driver to remove the five M3x5 Torx screws and three M3.5x7 black Plastite
screws that fasten the controller ECA to the optical engine.
1. Remove the NV RAM chip and install it on the new controller. See NV RAM Chip for
instructions.
2. Remove the left IR gasket (available in the Cable Kit [410480]) from the controller. Note
the orientation of the gasket. You will install it on the new controller.
Assembly Notes
♦ If you are installing a new controller ECA, make sure to install the NV RAM chip from the old
controller. See step 7 above.
♦ Align the two holes on the ECA with the alignment pins on the optical engine (circled below). Make
sure the two connectors align properly before pressing the controller
The procedure assumes that the controller ECA is already removed from the projector.
NOTE The controller ECA in the LP815/LP820 differs slightly from the controller ECA shown
below. The NV RAM chip is located near the I/O panel adjacent to the left IR window. Its
appearance is identical to the chip shown in these illustrations.
1 Align the chip so that the eight pins align with the eight holes on the base. Then press the chip
into place.
The cable you are working with is color coded instead of white. Otherwise it is identical.
Rear bezel
Top case
Controller ECA
2 Remove the two M3x7 Plastite screws that fasten the power supply to the bottom case.
3 Lift the power supply away from the optical engine enough to access the controller/power supply
cable. Then disconnect the cable from the power supply.
4 Lift the cable out of the bottom case. Note the cable routing.
♦ Route the cable bundle through the bottom case, making sure that it runs below the power supply fan
and will not be pinched when the projector is reassembled.
The power supply fan uses a rubber gasket to help dampen fan sound. The rubber gasket is available in
the Screw and Mounting Details Kit (410481).
To access the power supply fan, you must remove the power supply cover, which is part of the
Mounting Parts Kit (410483).
Rear bezel
Top case
Controller ECA
4 If you are replacing the power supply fan with a new one, remove the rubber gasket.
Assembly Notes
♦ Install the rubber gasket on the new fan so that the cable fits through the slot on the top of the gasket.
See the illustrations above.
♦ To install the fan in the bottom case, slide the bottom of the fan into the slots in the bottom case.
When the fan is installed correctly, the word, "UP" is on top, and the label on the fan faces inward.
Rear bezel
Top case
Controller ECA
When you remove the lamp housing air guide, you also detach the thermal switch from the top of
the lamp housing.
2 Remove the safety switch cable from the cable clip in the bottom case adjacent to the leveling
foot.
3 Remove the two screws that fasten the power supply to the bottom case. Then lift the power
supply out of the way so that you can access the interlock switch. Note that cables still attach to
the power supply.
5 Unplug the safety switch cable from its connector on the power supply.
Assembly Notes
♦ When replacing the interlock switch make sure to orient the switch in proper direction. See the
illustration in step 4.
♦ When you reinstall the power supply, note that the ECA inside the unit fits into slots in the bottom
case. Make sure that the cables are routed cleanly in the cavity between the power supply and optical
engine.
♦ Replace the safety switch cable in the cable clip adjacent to the leveling foot before you install the
lamp housing air guide. See the illustration in step 2.
Once the lamp blower and bracket are removed, you have access to the LCD blower (526-0181-xx).
Three rubber feet mount on the bottom of the LCD blower, keeping it in place and dampening noise
while the blower operates. The three feet are available in the Screw & Mounting Details Kit (410481).
Rear bezel
Top case
Controller ECA
Ballast
2 Remove the M3.5x25 Plastite screw that fastens the mounting bracket to the bottom case. Then
remove the power supply/ballast cable from the cable clip on the corner of the mounting bracket.
5 If you are replacing the LCD blower, remove the three rubber feet from the blower.
♦ To install the lamp blower and bracket, first insert the duct into its hole on the side of the optical
engine. Then align the base of the bracket so that the three posts in the bottom case fit inside the
matching screw holes on the bracket. Route the power supply/ballast cable through the slot in the
blower bracket.
NOTE Each optical engine includes a matched NV RAM chip, which plugs into the controller ECA. The
NV RAM chip allows precise calibration of picture quality. When you replace an engine, you must remove
the old NV RAM chip from the controller and install the new one.
Rear bezel
Top case
Controller ECA
Ballast
2 Remove the five M3.5x10 Plastite screws that fasten the engine to the bottom case. Then lift the
engine out.
Assembly Notes
♦ If you are installing a new optical engine, install the matched NV RAM chip on the controller ECA. Go
to NV RAM chip.
♦ Before installing the engine, make sure the power supply/ballast cable is routed through the rubber
cable clips in the bottom case.
The power supply shown below has the white controller/power supply cable attached to it. The cable is
not included with the power supply. It is available in the Cable Kit (510-1741-xx). The power
supply/ballast cable (not shown) is also available in the cable kit.
Rear bezel
Top case
Controller ECA
Ballast
Optical engine
2 Remove the two M3x8 Plastite screws that fasten the power supply to the bottom case.
3 Remove the power supply/ballast cable from the two rubber cable clips (available in the Hardware
Kit [410481]). Then lift the power supply out of the bottom case.
♦ The ECA on the power supply fits into slots on the bottom case. The slots help align the power supply
and keep it in place.
2 Remove the two M3x5 screws on the top of the lamp housing.
3 Turn the engine/lamp housing assembly upside down on the work surface.
4 On the bottom of the lamp housing, lift the tab off of the locking pin, then swing the lamp housing
off of the engine.
The elevator button fastens inside the top case. To replace the button, you need only to remove the top
case. See Top Case Contents for instructions on replacing the button.
Follow the procedure below to replace the rest of the elevator parts.
2 Use a needle nosed pliers to remove the spring on the elevator actuator.
Assembly Note
♦ Install the elevator foot first. Then place the actuator over the elevator housing. The actuator fits into
guides in bottom case. When installed correctly, the actuator should move back and forth smoothly.
When you replace the bottom case, it is important that you remove the LCD air guide from the bottom
case and install it on the new case. See below for instructions. The LCD air guide is included in the
Mounting Parts Kit (410483), and is not available separately.
When you replace the bottom case, you need to transfer the serial number label from the old case to the
new case. You also need to adhere a new generic bottom label (LP820: 020-1821-xx; LP815: in the
Label Kit—510-1923-xx ) (below left) and a certification label (020-1903-xx; LP815: in the Label Kit—
510-1923-xx) (below right) to the bottom case. Note that the certification label fits into a matching space
in the bottom label.
Rear bezel
Top case
Controller ECA
Leveling foot
Power supply
2 Remove the serial number label from the old bottom case. You can use a hair drier or heat gun to
soften the label if needed.
3 Remove the two M3x7 Plastite screws that fasten the LCD air guide to the bottom case. Then
remove the air guide.
♦ Make sure you install the LCD air guide in the new bottom case.
You perform the functional tests after you’ve repaired the projector to make sure all components of the
projector operate properly. You can also perform the functional tests if you’re having trouble determining
what is wrong with the projector. For additional help in diagnosing trouble with the projector, see
Troubleshooting.
Required equipment
Equipment Notes
Composite video DVD player with Make sure the video player has an S-video Out port and cables. The
S-video capability player should also have a Composite video output port (RCA).
InFocus strongly suggests you use a DVD player to test the
video quality. DVD players reproduce colors better and project
sharper images. The least preferable is a VCR. If you must use a
VCR, make sure you use a commercially produced recording, not one
recorded from a broadcast source. The VCR must include an S-video
connector in addition to a composite connector.
Commercially produced video to You'll need the video in DVD, laser disc, or videocassette format. For
test S-video, composite video, ASCs located in the US and Canada, InFocus suggests you use
and audio. Digital Video Essentials (DVD International, 2003). This DVD is
encoded for Region 1.
Audio & Video cables Use the AV cable that came with the projector. You also need the
optional S-video cable.
RGB test screens in a We recommend that you Use the Test Patterns on the InFocus
PowerPoint presentation website to check image quality.
PC with digital video and sound The sound card should have either a 3.5mm stereo audio jack. The
card computer must have a CD-ROM and a standard VESA connector for
analog output.
Before beginning
Make sure the work surface where you perform the functional tests is level and clean. Place the projector
on a soft surface (such as an anti-static mat) when running the tests.
♦ Video player through Composite Video, S-video, and Component connectors. Also connect the sound
cable to the video source and projector.
Test Verification
Power Up Verify that the proper splash (logo) screen appears. If the incorrect logo
Connect AC power, and turn screen appears, you must install the proper brand system software. The
the unit on. logo screen is automatically installed when you do this.
Verify image quality.
Cosmetics and mechanicals Verify that the elevator and leveling foot are functional.
Adjust the projector so that the Verify that the focus and zoom rings operate properly.
image is square. Make sure Verify cosmetics.
the lens is at a 90° angle to
the wall.
Video sources Verify that the video automatically synchronizes from all sources,
On the keypad, press the including HDTV. If it doesn't, press the Video button on the keypad.
Video button to cycle through Verify there is no distortion, noise or other abnormalities.
the video sources. Verify that the audio plays clearly.
Audio from video source Verify that the audio is clear with no distortion.
Verify that there are no noise, tint, duplicating columns, or other general
image abnormalities present
Power Down Verify unit is powered off before disconnecting cables.
After all tests are complete,
turn the power off and
disconnect all cables. Attach
the lens cap.
Exploded View
For part numbers, see Replaceable Parts List on the left.
NOTE Before you order a part, make sure that you confirm the correct part number in the online parts list
for this product. The parts pricing list is available in your ASC Resource Center.
Part name in service guide Part name in parts pricing list Part number
Screw & mounting details kit SCREW AND MOUNTING DETAILS 410481
KIT, NJORD, LP820
Lamp blower & bracket S/A HOLDER LCD FAN COMPLETE, 505-1622-xx
NJORD
Engine blower & bracket S/A HOLDER PBS FAN COMPLETE, 505-1623-xx
NJORD
Rubber IR shield 1
Bottom gasket 1
Speaker bracket 1
I/O shield 1
M4x8 PC screw 1
Keypad cable 1
IR cable 1
Elevator spring 1
Elevator button 1
Elevator shaft 1
Elevator activator 1
Leveling foot 1
Handle 1
Front vent 1
Front IR window 1
Left IR window 1
Right IR window 1
Focus ring 1
Zoom ring 1