MS Chief Operating Officer (Multi-Country)-00026849

Description
Job Description - MSCOO (multi-country)
This job description is for the position of MSCOO (multi-country) supporting a c
luster of countries for Airtel Africa. There are four clusters:
* Ghana & West Africa
* DRC & Central Africa
* East Africa (MC only)
1. Position:
The purpose of the role MSCOO (multi-country) is to manage activities carried ou
t within the Managed Capacity and Managed Services contracts for Airtel Africa.
This involves management of staff, ensuring that services are delivered accordin
g to agreed contracts (follow-up on set KPIs), involvement (or responsibility) i
n budget activities and working on improving the organisational efficiency, proc
esses and methods within the relevant area.
The activities are carried out within the Managed Services Telecom Operations Pr
actice (MS TOP) area.
The MSCOO (multi-country) reports to the overall MSCOO for Airtel Africa.
2. Key Responsibilities:
The MSCOO (multi-country) works within the overall MSIP organization for Airtel
Africa with a delegated set of responsibilities for the geography they are accou
ntable.
The MSCOO (multi-country) is responsible for full scope of the Managed Capacity
and Managed Services (where applicable) contract fulfillment, including:
* Overall Operations - Operations Assurance
* Overall Network Operations Centre - NOC Manager, including Front Office an
d Back Office
* Operations Support
* Field Operations
* Planning & Design
* Deployment
These functions will initially reside within the line organization of the MSCOO
(multi-country) until transformation to RSSA and GSC delivery units according to
the Transformation Plan. After transformation, the MSCOO (multi-country) still
maintains full accountability for the success of the service delivery.
The MSCOO (multi-country) is responsible and a driver/facilitator for improvemen
ts within the relevant Managed Capacity/Services organisation and must take resp
onsibility for any changes introduced to the organisation, processes and methods
that may have an effect on the supplied service quality with respect of meeting
contracted scope (including quality).
See also MS TOP Activities for various Manager Operational Skill / Position
Some duties of the blueprint MSCOO role will be centralized within the MSIP Airt
el Africa organization (eg: common reporting, quality auditing).
3. Authorization:
3.1 Budget:
* The MSCOO (multi-country) has Budget Responsibility as determined by the o
verall MSCOO Airtel Africa.
3.2 Major decisions:
* The MSCOO (multi-country) has the authority to act on relevant problems an
d to decide on what procedures and routines that shall be invoked to ensure that
 quality problems are corrected according to prevailing requirements.
* The MSCOO (multi-country) has the authority to specify improvement proposa
l for operative performance and to escalate within the department / group as wel
l as to system support units / supplier partner functions so that operative perf
ormance may be maintained at specified level.
1.3 IS/IT access:
* The MSCOO (multi-country) requires full access to the Ericsson Corporate N
etwork (ECN) and the IS/IT network (if different from ECN) within the Network Op
erations Centre.

Qualifications
Required Education & Experience:
* University degree in Electrical/Electronic Engineering, Telecommunication,
Business Administration or equivalent experience in a related discipline.
* Experience with the Airtel Managed Capacity model
* Having at least 10 years experience on network operations, planning or eng
ineering. At least 3 years of experience from Customer Services within the Telec
om industry
* Demonstrated ability to deliver P&L results successfully in a major servic
es division or company, and ability to drive business development
* Proven Business awareness and successful customer relation experience
* Leadership experience of organizations with significant size and complexit
y" and leadership of change management programs
Certification:
* All candidates for MS COO positions should be certified as 'Ready Now' in
the Services Executive Assessment Centre Program which incorporates a Level 3 Le
adership Assessment with a Roles related Professional Assessment.

Job
Manager Service Delivery
Primary Location
KE-110-Nairobi
Other Locations
GH-Accra-Accra, Congo, the Democratic Republic of
Schedule
Full-time
Job Posting
27-Apr-11
Unposting Date
05-May-11
Job Type
Standard
Number of Openings
3
Chief Operating Officer - Managed Services-00035983
Description

Ericsson Managed Services is seeking a Chief Operating Officer responsible for m

anaging the company or services division which has end to end responsibilities t
o supply all managed services to the customer. This includes services provided
by third party suppliers and by Ericsson local, regional or global delivery cent
ers.
JOB RESPONSIBILITIES:
· Ensure the fulfillment of all contractual obligations by Ericsson, the c
ustomer and third parties in order to secure quality of service and profitabilit
y according to approved business case and contract criteria.
· Be the main interface for all service delivery towards the customer and
be responsible to establish and maintain effective Governance processes in close
partnership with the Customer demand organization (Operations organization). T
his includes effective Relationship Management with the customer at all levels.
· Develop and continuously improve processes for delivery of managed opera
tions/network outsourcing engagements for operational excellence.
· Ensure that project impacting activities, timelines, resources, and proc
esses are assessed and that all risks are adequately addressed.
Secure availability of services with respect to capacity and competence
CORE/CRITICAL COMPETENCIES:
* Strong ability to build relationships at the global level and with the cus
tomer.
* Knowledgeable about Service Portfolio and Ericsson global processes.
* Advanced leadership skills, with strong planning and organization skills.
* Highly developed business and financial acumen.
* Effective interpersonal, presentation and communication skills at the C le
vel.
* Proficient in Microsoft Office, PC, etc.
*
Team-player, able to work in a Matrix management structure.
* Great communications and negotiation/networking skills.

Qualifications
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
* Bachelors degree in some aspect of Telecommunication and/or Business Manag
ement.
* Minimum of 15 years experience with a combination of the following:
* Technical and Operational Management
* Financial and Business Management
* Customer Relationship and Business Development
* Leadership and change Management Experience.
* Demonstrated ability to deliver P & L results successfully in a major serv
ices division or company and
* ability to drive business development.
* Leadership experience in a large "line" organization and significant exper
ience with change management programs.
* Effective interpersonal, presentation and communication skills. Strong ab
ility to build relationships with customers and within Ericsson.
* Strong planning and organization skills.
* Effective leadership skills.
* High level solution understanding of services, networking and products.
* Experience in managing diverse teams both in a line and a matrix environme
nt.
* In depth understanding of the North American market from a customer and co
mpetitive view.
* Understanding of the Managed Services and Enterprise market and associate
d demands
OTHER REQUIREMENTS:
* Domestic and international travel is required.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace

and perform pre-employment substance abuse testing.

Job
Manager Service Delivery
Primary Location
US-KS-Overland Park
Other Locations
United States
Schedule
Full-time
Job Posting
25-Apr-11
Unposting Date
12-May-11
Job Type
Standard
Number of Openings
1
00000000000000
Senior Consultant-00038151
Description
MS Operations Consultant
Purpose
The main purpose of the role Operations Consultant is to carry out consultancy w
ork within the Managed Services Telecom Operations Practice (MS TOP) area.
Application
This role description applies to all Ericsson companies when executing the MS TO
P and OBP processes.
Contents
1 Responsibilities. 2
1.1 Process responsibilities. 2
1.2 Functional responsibilities. 2
2 Authorization. 2
2.1 Budget 2
2.2 Major decisions. 2
2.3 IS/IT access. 2
3 Requirements. 3
3.1 Competence requirements. 3
3.2 Other requirements. 3

1 Responsibilities
1.1 Process responsibilities
The Operations Consultant is typically working with activities associated to the
(R-FAB) Readiness, Fulfillment, Assurance and Billing process or with the Outso
urcing Business Process (OBP) area.
The activity areas that the Operations Consultant is typically involved in vary
but the main areas that the Operations Consultant would work within are 'Network
 Operations SME' and 'Processes and Interfaces SME'. The activities mean involve
ment in Outsourcing and EOT Feasibility Studies and Proposal Development, Due Di
ligence, Establish Execution, Transition Execution, Transformation Execution, Tr
ansfer Execution and Audits.
1.2 Functional responsibilities
Not Applicable.
2 Authorization
2.1 Budget
The Operations Consultant has no budget responsibility.
2.2 Major decisions
The decisions made by the Operations Consultant depend on the area of involvemen
t. The following main decisions are identified, but the scope may be wider depen
ding on the project/assignment that the Operations Consultants is involved in.
As a 'Network Operations SME' and / or 'Processes and Interfaces SME' the Operat
ions Consultant shall have the authority to propose/decide on the best and most
efficient Managed Services solution including items such as organizational set-u
p, choice of delivery organization and dimensioning of the delivery organization
. Once the solution is approved, the Operations Consultant has the authority to
implement the Managed Services solution. The Operations Consultant also has the
authority to make recommendations (e.g. toll gate recommendations) after/during
Managed Services project assessments.
Additional information is available in MS TOP and OBP.
2.3 IS/IT access
The Operations Consultant requires full access to the Ericsson Corporate Network
(ECN).
Qualifications

Bachelor Degree in Engineering

At least 5 years of reltaed experience
Job
Consultant
Primary Location
MX-Mexico City-Santa Fe
Schedule
Full-time
Job Posting
20-Apr-11
Unposting Date
27-May-11
Job Type
Standard
Number of Openings
4
000000000000000000000