Professional Documents
Culture Documents
AT
BANK &
VEGETABLE MARKET
Consumer Behavior
Consumer behavior is an attitude of the consumers
towards the product and service.
Consumer buys…
what they buy?
why they buy?
for whom they buy?
from where they buy?
Consumer go through a decision making process that
include…
1) Need Recognition:
The customer has need to fulfill or problem to solve.
2) Information Search:
customer seek out information to help satisfy the
need.
3) Evaluation of alternatives:
customer determine the alternatives & evaluate
them.
4) Purchase:
customer choose a particular brand & decide to buy
it & then they will go to buy.
5) Outcomes:
customer evaluates the choice made & decides
whether the need has been satisfied or not.
Factors:- which affects the consumer behaviour.
Some of them are mentioned below.
Factor:- Belief
Factor:- Status
Factors:-belief on consumer
4.Behaviour:- Confused
Consumer may be confused because they may not
take decision in case of opening accounts and getting
loans due to various scheme of the bank.
Factors:- personal factors.
5.Behaviour:-near to Home
Consumer choose those service which is available to
hometown.
6. Behaviour:-
Consumer has to get open the salary account as per
the company wants at which the consumer is working.
7.Behaviour:-
Behaviour of experience consumer may differ from
the fresher consumer. Because fresher don’t know the
formality of bank.