Exam Title

: ISEB BH0-002 : ISEB FOUNDATION CERTIFICATE IN PROGRAMME/PROJECT SUPPORT

Version : R6.1

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 1. The Internal Rate of Return is: A. The Discount Rate which produces the highest NPV B. The Discount Rate which produces the lowest NPV C. The Discount Rate which matches the normal bank interest rate D. The Discount Rate which produces a zero NPV Answer: D 2. The overall responsibility for monitoring and managing the project risk log should be taken by which role A. Project Manager B. Risk Owner C. Project Sponsor D. Project Support Co-ordinator Answer: A 3. Who has responsibility for Quality Planning? A. Project Office B. Project Team member C. Project Manager D. End User Answer: C 4. The text of an Exception Report will typically comprise of: A. The cause, the impact, the options, the recommendations B. How deliverables will be accepted, the reasons for the project, the division of the project into stages C. How the project will be controlled, roles and responsibilities, who the customer is D. What happened, when it happened, who made it happen Answer: A 5. Which level of plan forms the basis of the project managers day to day control? A. Stage / Tranche B. Individuals C. Project D. Team Answer: A 6. Complete the following statement choosing the most appropriate option from those below. "The design authority is responsible for." A. Co-ordinating the overall programme and constituent projects B. The programme C. Business integrity within the programme
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 D. Technical integrity across projects Answer: D 7. Complete the following statement choosing the most appropriate option from those below. "The Programme Manager is responsible for.." A. The programme B. Technical integrity across projects C. Co-ordinating the overall programme and constituent projects D. Business integrity within the programme Answer: C 8. Which of the following options is NOT a step in a Quality Review? A. Follow up actions B. Preparation C. Review Process D. Production of the deliverable Answer: D 9. The primary objective of the configuration control process is to ensure that deliverables / products are: A. Not changed once completed without approval B. Logged at inception C. Audited following changes D. Given an unique ID Answer: A 10. A Feasibility Study is undertaken to: A. Produce definitive costs and timescales B. Explore the value of commissioning a business project C. Appoint people into roles D. Satisfy audit requirements Answer: B 11. The Business Case should include an evaluation of costs, benefits and: A. Personnel B. Risks C. History D. Issues Answer: B 12. When performing a Risk assessment, which of the following is most appropriate? A. Risk validation against standards
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 B. Workshops C. Mentoring of impacted parties D. Coaching Answer: B 13. At which of the following Project meetings might an Exception be initially discovered? A. End Stage Assessment B. Lessons Learned Review C. Progress Meeting D. Project Initiation Meeting Answer: C 14. "A typical plan at the business or strategy level will include the major deliverables to fulfil the strategy, the resource expenditure, a plan for the achievement of benefits, and ." Which of the following completes this statement? A. The programme reporting arrangements to be used B. A description of the techniques used in the preparation of the plans C. The plans of the portfolio projects D. The major milestones or events Answer: D 15. In a formal Quality Review who does NOT have an automatic right of attendance? A. Administrator / Recorder B. Qualified Reviewers C. Deliverable producer or representative D. Project Manager Answer: D 16. Which of the following is NOT a risk? A. The union may not be willing to support the required change B. The requirements are not fully understood C. The project manager has resigned D. Team manager lacks the experience in technology Answer: C 17. What is a Stage Plan? A. A definition of the what, when, who and how relating to a manageable piece of work in the project B. A detailed description of tasks relating to an individual resource C. A plan describing what is to be delivered throughout the project

D. A way of cutting down the work the project manager has to do

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 Answer: A 18. An Exception Plan is presented: A. In the same format as the plan it replaces B. At a much more detailed level than the plan it replaces C. At a very high level with little detail D. In the form of a note to the project board Answer: A 19. Complete the following statement choosing the most appropriate option from those below. "The programme sponsor role should be allocated to .. " A. A senior person best able to ensure that the project delivers B. A company director or equivalent C. The most senior person available D. The most senior person who has financial authority Answer: B 20. Which of the following is NOT typically a component of a Project Initiation Document / Terms of Reference? A. Detailed Analysis B. Timescales C. Risks D. Objectives Answer: A 21. Which two of the following four options best describe the key areas in which product descriptions are invaluable? i) Scoping and estimating ii) Nominating Project Board Members iii) Providing clear definition of what is to be produced iv) Producing a Gantt chart A. ii and iv B. i and iii C. i and iv D. i and ii Answer: B 22. The fact that a 1 today is not worth the same as 1 in the future results in the application of what to future monies? A. Internal Rate of Return
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 B. Contingency C. Inflation D. Discount rate Answer: D 23. The business case is assessed: A. Throughout the project B. During feasibility C. At major milestones D. When major issues are encountered Answer: A 24. Project Plans should be produced: A. After the budget has been approved B. At project initiation C. As and when the resources are made available D. After the project has been authorised Answer: B 25. Which of the following costs should not be included in the business case for the project: A. Saved Costs B. Sunk Costs C. Running Costs D. Management Costs Answer: B 26. End Stage Reports are usually produced by: A. Quality Assurance Team B. Project Board C. Project Manager D. An end user Answer: C 27. What is product based planning? A. A technique that marketing departments use to launch new products and services. B. A technique that seeks to identify tasks and activities C. A technique that monitors the progress of the project D. A technique that concentrates on the identification and definition of what the project is to deliver Answer: D 28. Which of the following is NOT a formal Configuration Management process
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 A. Control B. Audits or Verification C. Validation D. Identification Answer: C 29. End Project Reviews should be used to: A. Identify who was responsible for any failures B. Consider support requirements C. Capture lessons learned for future projects of a similar nature D. Agree when the project team can be released for other work Answer: C 30. Which of the following describes an Investment Appraisal? A. A regular audit of the Project Finances B. Used to show the cost benefits balanced over time C. The selection of viable projects from a list of possibles D. The appraisal of a project accountant Answer: B 31. Click on the Exhibit button.

Calculate the overall duration of the project in Figure 1 (all dependencies are Finish to Start). Is it: A. 19 B. 20 C. 18 D. 22 Answer: A 32. Click on the Exhibit button.
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If Activity 3 in Figure 1actually took 5 rather that the planned 2, what would be the revised Float or Slack figure for Activity 5? Would it now be: A. 2 B. 0 C. 1 D. 3 Answer: C 33. Click on the Exhibit button.

Using the cost and benefit figures in Table 1 calculate the Net Present Value in Year 4. Is it: A. +110,000 B. +4,960 C. -4,960 D. -110,00 Answer: C 34. After a Quality Review has been completed who has responsibility for the quality of a deliverable? A. Project Manager B. Production team C. Everyone involved in the review D. Review Chairman
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 Answer: C 35. The resolution of an Exception situation is the ultimate responsibility of: A. The person who discovered the problem B. The Users C. The Project Sponsor/Board D. The Project Manager Answer: C 36. Click on the Exhibit button.

In Chart 1, at the Month 7 set of figures, what is the Cost Variance? Is it: A. +70 B. +120 C. +70 D. -120 Answer: D 37. Developing a Support Infrastructure may best be achieved by: A. Ensuring that senior management launch the initiative
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