Summary of Residential Survey Results

Following are the composite results for all groups to the some of the key questions from the survey.
1. Should the LMCC and local governments provide locally-owned, competitive choice of TV, Internet and telephone services to every home, business, school, governmental buildings, etc. in the LMCC area? Mound 60% 9% 31% Group 1 69% 11% 20% Group 2 60% 10% 30% Group 3 62% 9% 29% Group 4 61% 7% 32%

Yes No Don't Know

High Speed Internet

2. Is high speed Internet available at your home today if you wanted to buy it? (Can answer yes to the first two) Mound Group 1 Group 2 Group 3 Group 4 Can Get Cable Modem 75% 85% 68% 96% 60% Can Get DSL 13% 50% 50% 87% 54% Can't Get Broadband 2% 2% 4% 1% 1% Don't Know 10% 9% 10% 3% 8% 3. What kind of Internet service do you have at home? Mound 27% 1% 52% 19% 1% 0% 0% Group 1 6% 4% 60% 30% 0% 0% 0% Group 2 15% 2% 62% 20% 1% 0% 0% Group 3 12% 1% 57% 30% 0% 0% 0% Group 4 25% 3% 45% 26% 0% 0% 1%

No Internet Dial-Up Cable Modem DSL Cellular Satellite Other

6. What is the greatest number of people who might use the Internet at the same time in your home? Mound 27% 31% 29% 10% 2% 1% Group 1 6% 23% 34% 24% 10% 3% Group 2 14% 31% 30% 10% 3% 12% Group 3 12% 24% 38% 17% 7% 2% Group 4 25% 32% 37% 4% 1% 1%

Zero One Two Three Four Five Plus

7. Please rate your Internet service provider regarding the following from 1 to 5, where one is extremely dissatisfied and five is extremely satisfied Amount of time it takes to get problems fixed Mound 7% 9% 29% 30% 25% Group 1 3% 16% 31% 32% 18% Group 2 9% 12% 34% 26% 19% Group 3 8% 14% 25% 31% 22% Group 4 8% 11% 36% 34% 11%

Extreme Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Extremely Satisfied Speed

Extreme Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Extremely Satisfied Reliability

Mound 5% 9% 29% 35% 22%

Group 1 5% 9% 33% 31% 22%

Group 2 9% 13% 33% 28% 17%

Group 3 9% 15% 28% 27% 21%

Group 4 8% 14% 33% 30% 15%

Extreme Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Extremely Satisfied

Mound 6% 12% 25% 35% 22%

Group 1 5% 13% 31% 33% 18%

Group 2 7% 12% 35% 29% 17%

Group 3 8% 13% 29% 29% 21%

Group 4 7% 13% 35% 32% 13%

The value I get compared to the price I pay Mound 16% 19% 29% 20% 16% Group 1 6% 20% 37% 27% 10% Group 2 12% 24% 33% 20% 11% Group 3 14% 18% 28% 21% 19% Group 4 15% 31% 27% 20% 7%

Extreme Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Extremely Satisfied

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8.If LMCC could bring you Internet with significantly faster speeds, both download and upload and better customer service than you get today, would you: Mound 18% 4% 57% 21% 0% Group 1 30% 11% 49% 10% 0% Group 2 20% 2% 59% 19% 0% Group 3 22% 5% 54% 18% 1% Group 4 10% 2% 65% 23% 0%

Buy from LMCC at the same price Buy from LMCC and Pay a little more Buy from LMCC and pay less Not Buy Don't Know

Cable TV
9. Do you currently subscribe to cable TV service? Mound 84% 17% Group 1 93% 7% Group 2 91% 9% Group 3 89% 11% Group 4 83% 17%

Yes No

10. If yes, who is Cable TV Provider? Mound 85% 15% 0% Group 1 78% 18% 4% Group 2 80% 17% 3% Group 3 77% 22% 1% Group 4 63% 36% 1%

Mediacom Satellite Other

11. How many televisions are used in your home? Mound 0% 22% 29% 30% 10% 9% Group 1 1% 17% 35% 27% 15% 5% Group 2 0% 17% 33% 35% 10% 5% Group 3 1% 10% 28% 35% 16% 10% Group 4 0% 20% 32% 32% 12% 4%

Zero One Two Three Four Five Plus

12. Please rate your cable TV provider regarding the following from 1 to 5, where one is extremely dissatisfied and five is extremely satisfied Amount of time it takes to get problems fixed Mound 3% 8% 23% 36% 30% Group 1 5% 16% 31% 31% 17% Group 2 8% 9% 30% 34% 19% Group 3 6% 8% 29% 32% 25% Group 4 6% 9% 32% 34% 19%

Extreme Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Extremely Satisfied

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Overall Customer Service Mound 4% 10% 20% 35% 31% Group 1 4% 12% 35% 31% 18% Group 2 7% 9% 34% 30% 20% Group 3 4% 9% 34% 30% 23% Group 4 7% 8% 30% 32% 23%

Extreme Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Extremely Satisfied Reliability

Extreme Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Extremely Satisfied

Mound 4% 11% 19% 38% 28%

Group 1 6% 12% 35% 31% 18%

Group 2 11% 11% 33% 29% 16%

Group 3 6% 14% 31% 29% 20%

Group 4 8% 13% 34% 27% 18%

The value I get compared to the price I pay Mound 16% 18% 33% 16% 17% Group 1 7% 23% 37% 25% 8% Group 2 13% 27% 35% 15% 10% Group 3 9% 17% 34% 22% 18% Group 4 15% 27% 32% 17% 9%

Extreme Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Extremely Satisfied

13. How important is it to have access to local programming for things like school events, local sports events, community organization meetings, city council meetings and community events? Mound 3% 18% 70% 9% Group 1 11% 29% 52% 8% Group 2 3% 22% 58% 17% Group 3 5% 24% 51% 20% Group 4 3% 21% 63% 13%

Very Important Important Not Important No Opinion

14.If LMCC could bring you TV with better picture quality and better customer service than you get today, would you: Mound 17% 3% 64% 16% Group 1 30% 6% 49% 15% Group 2 15% 2% 64% 19% Group 3 21% 5% 56% 18% Group 4 8% 1% 37% 24%

Buy from LMCC at the same price Buy from LMCC and Pay a little more Buy from LMCC and pay less Not Buy

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Telephone Service
15. Who provides your land line telephone service? Mound 0% 59% 0% 40% 1% 0% Group 1 65% 0% 0% 30% 1% 4% Group 2 48% 0% 0% 50% 0% 2% Group 3 0% 38% 18% 44% 0% 0% Group 4 38% 24% 0% 34% 0% 4%

Qwest Frontier Century Mediacom Internet-based Other

16. Please rate your local telephone provider regarding the following from 1 to 5, where one is extremely dissatisfied and five is extremely satisfied Amount of time it takes to get problems fixed Mound 3% 5% 17% 31% 44% Group 1 3% 14% 23% 30% 30% Group 2 7% 7% 21% 38% 27% Group 3 5% 10% 23% 35% 27% Group 4 5% 4% 19% 50% 22%

Extreme Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Extremely Satisfied Overall Customer Service

Extreme Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Extremely Satisfied Reliability

Mound 4% 6% 17% 33% 40%

Group 1 4% 13% 23% 30% 30%

Group 2 9% 5% 24% 37% 25%

Group 3 6% 10% 24% 36% 24%

Group 4 5% 6% 23% 40% 26%

Extreme Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Extremely Satisfied

Mound 4% 6% 15% 36% 39%

Group 1 4% 14% 22% 27% 33%

Group 2 6% 9% 21% 41% 23%

Group 3 6% 8% 25% 35% 26%

Group 4 5% 6% 18% 49% 22%

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The value I get compared to the price I pay Mound 26% 21% 27% 15% 11% Group 1 3% 20% 34% 27% 16% Group 2 13% 13% 33% 24% 17% Group 3 11% 12% 27% 28% 22% Group 4 11% 35% 33% 12% 9%

Extreme Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Extremely Satisfied

17. In the next year, do you plan to drop your land line telephone and use only cellular service or Internet-based telephone? Mound 17% 83% 0% Group 1 4% 94% 2% Group 2 3% 97% 0% Group 3 6% 93% 1% Group 4 11% 89% 0%

Yes No Maybe

18.If LMCC could bring you telephone service that would include many features in the basic price would you: Mound 15% 2% 69% 14% Group 1 31% 2% 57% 10% Group 2 17% 2% 70% 11% Group 3 20% 1% 65% 14% Group 4 8% 1% 71% 20%

Buy from LMCC at the same price Buy from LMCC and Pay a little more Buy from LMCC and pay less Not Buy

Pricing
19. Do you buy a bundle of services today that includes TV, Internet and telephone service? Mound 38% 15% 6% 11% 30% Group 1 31% 22% 4% 22% 21% Group 2 43% 14% 5% 15% 23% Group 3 43% 14% 5% 20% 18% Group 4 37% 10% 5% 19% 30%

Bundle all three Bundle cable and Internet Bundle cable and telephone Bundle Internet and telephone No bundle

General Questions
22. If you had faster Internet access at home, would you: Mound 1% 17% 82% Group 1 3% 21% 76% Group 2 1% 27% 72% Group 3 2% 21% 77% Group 4 1% 17% 82%

Work from home more Work from home the same Not work at home

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23. Is it important to you for yourcommunication provider to have local customer service and have a local person to help you with problems? Mound 51% 49% Group 1 70% 30% Group 2 53% 47% Group 3 56% 44% Group 4 39% 61%

Yes No

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