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Tonkaconnect Summary Survey Results

Tonkaconnect Summary Survey Results

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Published by FreedomFoundationMN
Summary of Residential Survey Results
Summary of Residential Survey Results

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Published by: FreedomFoundationMN on Jul 25, 2011
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07/25/2011

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Summary of Residential Survey Results
Following are the composite results for all groups to the some of the key questions fromthe survey.
1. Should the LMCC and local governments provide locally-owned, competitive choice of TV,Internet and telephone services to every home, business, school, governmental buildings, etc.in the LMCC area?Mound Group 1 Group 2 Group 3 Group 4Yes 60% 69% 60% 62% 61% No 9% 11% 10% 9% 7%Don't Know 31% 20% 30% 29% 32%
 
High Speed Internet
2. Is high speed Internet available at your home today if you wanted to buy it? (Can answer yesto the first two)Mound Group 1 Group 2 Group 3 Group 4Can Get Cable Modem 75% 85% 68% 96% 60%Can Get DSL 13% 50% 50% 87% 54%Can't Get Broadband 2% 2% 4% 1% 1%Don't Know 10% 9% 10% 3% 8%3. What kind of Internet service do you have at home?Mound Group 1 Group 2 Group 3 Group 4 No Internet 27% 6% 15% 12% 25%Dial-Up 1% 4% 2% 1% 3%Cable Modem 52% 60% 62% 57% 45%DSL 19% 30% 20% 30% 26%Cellular 1% 0% 1% 0% 0%Satellite 0% 0% 0% 0% 0%Other 0% 0% 0% 0% 1%6. What is the greatest number of people who might use the Internet at the same time in your home?Mound Group 1 Group 2 Group 3 Group 4Zero 27% 6% 14% 12% 25%One 31% 23% 31% 24% 32%Two 29% 34% 30% 38% 37%Three 10% 24% 10% 17% 4%Four 2% 10% 3% 7% 1%Five Plus 1% 3% 12% 2% 1%
 
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7. Please rate your Internet service provider regarding the following from 1 to 5, where one isµextremely dissatisfied¶ and five is µextremely satisfied¶Amount of time it takes to get problems fixedMound Group 1 Group 2 Group 3 Group 4Extreme Dissatisfied 7% 3% 9% 8% 8%Somewhat Dissatisfied 9% 16% 12% 14% 11% Neutral 29% 31% 34% 25% 36%Somewhat Satisfied 30% 32% 26% 31% 34%Extremely Satisfied 25% 18% 19% 22% 11%SpeedMound Group 1 Group 2 Group 3 Group 4Extreme Dissatisfied 5% 5% 9% 9% 8%Somewhat Dissatisfied 9% 9% 13% 15% 14% Neutral 29% 33% 33% 28% 33%Somewhat Satisfied 35% 31% 28% 27% 30%Extremely Satisfied 22% 22% 17% 21% 15%ReliabilityMound Group 1 Group 2 Group 3 Group 4Extreme Dissatisfied 6% 5% 7% 8% 7%Somewhat Dissatisfied 12% 13% 12% 13% 13% Neutral 25% 31% 35% 29% 35%Somewhat Satisfied 35% 33% 29% 29% 32%Extremely Satisfied 22% 18% 17% 21% 13%The value I get compared to the price I payMound Group 1 Group 2 Group 3 Group 4Extreme Dissatisfied 16% 6% 12% 14% 15%Somewhat Dissatisfied 19% 20% 24% 18% 31% Neutral 29% 37% 33% 28% 27%Somewhat Satisfied 20% 27% 20% 21% 20%Extremely Satisfied 16% 10% 11% 19% 7%
 
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8.If LMCC could bring you Internet with significantly faster speeds, both download and uploadand better customer service than you get today, would you:Mound Group 1 Group 2 Group 3 Group 4Buy from LMCC at the same price 18% 30% 20% 22% 10%Buy from LMCC and Pay a little more 4% 11% 2% 5% 2%Buy from LMCC and pay less 57% 49% 59% 54% 65% Not Buy 21% 10% 19% 18% 23%Don't Know 0% 0% 0% 1% 0%
 
C
able TV
9. Do you currently subscribe to cable TV service?Mound Group 1 Group 2 Group 3 Group 4Yes 84% 93% 91% 89% 83% No 17% 7% 9% 11% 17%10. If yes, who is Cable TV Provider?Mound Group 1 Group 2 Group 3 Group 4Mediacom 85% 78% 80% 77% 63%Satellite 15% 18% 17% 22% 36%Other 0% 4% 3% 1% 1%11. How many televisions are used in your home?Mound Group 1 Group 2 Group 3 Group 4Zero 0% 1% 0% 1% 0%One 22% 17% 17% 10% 20%Two 29% 35% 33% 28% 32%Three 30% 27% 35% 35% 32%Four 10% 15% 10% 16% 12%FivePlus 9% 5% 5% 10% 4%12. Please rate your cable TV provider regarding the following from 1 to 5, where one isµextremely dissatisfied¶ and five is µextremely satisfied¶Amount of time it takes to get problems fixedMound Group 1 Group 2 Group 3 Group 4Extreme Dissatisfied 3% 5% 8% 6% 6%Somewhat Dissatisfied 8% 16% 9% 8% 9% Neutral 23% 31% 30% 29% 32%Somewhat Satisfied 36% 31% 34% 32% 34%Extremely Satisfied 30% 17% 19% 25% 19%

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