SURVEY ON THE IMPACT OF EMPLOYEE PARTICIPATION ON JOB SATISFACTION AT MARA STATE OFFICES

Dear participants, This questionnaire is designed to study The Impact of Employee Participation on Job Satisfaction at MARA State Offices. The information you provide will help us to get a better understanding and a clearer picture on how to enhance job satisfaction at MARA State Offices in the future. We request you to respond to the questions frankly and honestly, by doing so both parties will gain benefits and advantages after this research being completed. Your respond will be kept strictly confidential. Only researchers will have access to the information you given. In order to ensure utmost privacy, the completed questionnaires will not be made available to anyone other than the researchers. About the questions The questions are design based on 3 sections as below: a) Section A : General Survey b) Section B : Working Conditions, Teamwork, Benefit & Compensations, Career Development, and Job Satisfaction c) Section C : Personal Background

- 7 questions

- 28 questions - 6 questions

Please tick the most appropriate answer. One question should have one answer only. Thank you very much for your precious time and cooperation. We greatly appreciate your participation and your help in furthering this research endeavour.

A. RAZU BIN ABDUL RAZAK NORHASLIN BINTI MOHD YUSOF ANWAR YAMANI BIN KAMARULZAMAN Student, Master of Business Administration MARA-UKM 2008-2010

THE IMPACT OF EMPLOYEE PARTICIPATION ON JOB SATISFACTION AT MARA STATE OFFICES SECTION A: General Survey (please tick only one) 1. Are you satisfied with your current job? Yes No

2. Does your work gives you a feeling of personal accomplishment? Yes No

3. Do you receive appropriate recognition for your contribution? Yes No

4. Are you able to maintain a reasonable balance between family life and work life? Yes No

5. Does your compensation match your job responsibilities? Yes No

6. Are you satisfied with the team spirit in your working environment? Yes No

7. I am optimistic about my future success with MARA. Agree Disagree

SECTION B : Working Conditions, Teamwork, Benefit & Compensations, and Career Development The questions below provide descriptions about how you perceived your current working condition. Circle only the most appropriate response to you. Please circle only one number for each statement.

WORKING CONDITIONS

Strongly Disagree 1

Disagree Neutral 2 3

Agree 4

Strongly Agree 5

My working environment allows me to be highly productive

My work schedule is flexible enough to meet my needs

The office condition is comfortable

My workload is reasonable

I have the materials and equipment needed for my job

WorkCon

TEAMWORK

Strongly Disagree Disagree 1 2

Neutral 3

Agree 4

Strongly Agree 5

I believe that all divisions in MARA work together to achieve a common goal The people I work will cooperate to get the work done There is a spirit of were all in this together within MARA

Other team members will help me if I need help Team members take pride in their work

10

11

Our team fosters open communication and recognizes individual contributions

Teamwork

BENEFIT & COMPENSATIONS

Strongly Disagree Neutral Disagree 1 2 3

Agree 4

Strongly Agree 5

12

MARA offers rewards based on performance

13

The performance incentives are meaningful MARA offers better benefits than other government agencies The benefits offered provide security for me and my family

14

15

16

I receive fair compensation for the work I do

17

MARA offers a comprehensive benefits package

Benefit

CAREER DEVELOPMENT

Strongly Disagree Disagree 1 2

Neutral 3

Agree 4

Strongly Agree 5

18

MARA offers an excellent leadership development program There is equal opportunity for advancement at MARA I believe there are variety of ways for me to develop my career at MARA Job promotions within MARA are fair and reasonable I have the opportunity to progress within MARA

19

20

21

22

Career

JOB SATISFACTION

Strongly Disagree Disagree 1 2

Neutral 3

Agree 4

Strongly Agree 5

23

Considering everything, I am satisfied at MARA

24

I would encourage friends and others to work at MARA

25

I am proud to work for MARA

26

I am committed to a long-term career at MARA

27

I am satisfied with MARA as a place to work

28

I am satisfied with my overall job security at MARA

JobSatisfaction

SECTION C: Personal Background Please tick the appropriate answer for the following items. These questions below are for analytical purpose only. They will not be used to identify any individual.

1. What is your gender? Male Female

2. What is your age? 21 to 30 31 to 40 41 to 50 51 and above

3. What is your highest academic qualification? SPM or equivalent Diploma / STPM or equivalent Bachelors Degree Doctorate or Masters Degree

4. How long have you been working in the organization? Less than one year One year to less than two years Two years to less than five years Five years to less than ten years Ten years or more

5. What do you like best about your job? The pay The opportunities for advancement The working conditions The fringe benefits program The people you work with

6. Could you please state your position and salary Position: ______________________ Salary :

RM 1000 to RM 1500 RM 1500 to RM 2000 RM 2000 to RM 2500 RM 2500 to RM 3000 RM 3000 and above

- THANK YOU FOR YOUR PRECIOUS TIME AND COOPERATION -