Job Description Engineer / Sr.

Engineer ISU IT Assurance

Date Approved: Please fill in HR Contact: Please fill in

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Job Title: Country Tier: Reporting To: Direct Reports: COLT Job Level: Key Relationships:

Engineer/Sr. Engineer- (Database operations) Oracle APPS DBA IN Vishal Goyal Nil PT2 COLT Data Centre Infrastructure Services COLT Customer Operations COLT Customer Services COLT Node & Data Centre COLT Service Delivery COLT Field Support External Vendors, Suppliers, Maintainers and Fibre Teams Banglore / Gurgaon

Location: Main Purpose of Role:

Manages a complex Oracle and Oracle

Applications environments ranging from Oracle version 8 through to 11g, as well as Oracle Applications 11i/R-12 Ensures all procedures and documentation are maintained and updated on a regular basis

Key Tasks and Accountabilities

Core Tasks Contribute to the design and deployment of Oracle (Oracle 9i/10g/11g with RAC) and Oracle Applications (at least 11.5.10) solutions for internal and external customers Support the ERP Enhancement and ERP support teams in the effective delivery of solutions established standards and procedures Demonstrate in depth knowledge and experience of Oracle including RAC, DataGuard, capacity planning, developer tools, high availability, performance tuning, troubleshooting, backup and recovery utilising RMAN on non-RMAN methods. Core Apps 11i DBA knowledge and experience including Patching and Administration using AD tools, System Administration (SYSADMIN) including User and Responsibility maintenance, security and Audit processes, configuration of printing services, Embedded

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Workflow and Oracle Applications Framework Ability to configure and interpret output Oracle Applications Manager, Oracle Enterprise Manager (including Grid Control), CRS tools, Statspack, RMAN and to develop own monitoring tools Contribute to the continuous improvement of the RDBMS environment to ensure the highest availability, DR, security and performance of RDBMS servers, Applications and related systems Contribute to enhance the technical capability of the team, share knowledge, and demonstrates a proactive approach to system maintenance. Provide out of hours support (on call) for Europe, 1 week in 4, 24X7 (on-call overnight and weekend call-out as required) Troubleshoot and resolve RDBMS and Application Server related problems across Europe Regularly undertake RDBMS, CPU and Applications technology and product patch updates Provide 3rd line support for application and other support teams e.g. backup, billing, database, interfaces, network, firewall, SFMS (fault management ), Oracle11i (11.5.10), Unix Build relationships to effect the support and transition of new environments through the development lifecycle through test into production Build and maintain UNIX/Windows based monitoring scripts Implement effective Capacity Management processes for reporting, trending, planning

Performance Indicators
Conformance to processes and policies Internal and external customer feedback Production System Uptime and Performance

Role Requirements
Skills Able to analyse complex problems, interpret operational needs and develop effective solutions Reliable and Team player Able to adopt and enable best practice in Oracle Applications 11i Administration Works effectively with related technical teams (Unix, Network, DBA, SAN, Backup etc.) within Colt and at Colt customers Communicates complex technical processes, mentors and supports other team members Flexible approach and an ability to operate effectively with uncertainty and change Takes the initiative and works independently; is self-motivated and energetic Ability to work well under pressure and meet tight deadlines Willingness to accept new challenges and proactive in acquiring new technical skills

Academic & Professional Qualifications o Educated to graduate level, preferably in a relevant IT, technical or engineering related area Oracle OCP or OCE certification on either 9i /10g/11g, 10g/11g RAC. o Fluent in English (written and spoken), second European language desirable Travel Requirements International travel may be required

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