Nov. 22, 2011To,Department of Administrative Reforms & Public Grievances,Via emails:
Ministry of Personnel, Public Grievances & Pensions,Government of IndiaMadam / Sir,
Comments on the Draft “Citizens Right to Grievance Redress Bill, 2011”
This is in response to the information published in the department’s websitehttp://darpg.gov.in/MarqueeHtmFile.aspx?CatId=40inviting comments and suggestions on theproposed Draft “Citizens Right to Grievance Redress Bill, 2011”. The Trustees and Associatesof Rashtrotthan Sankalp have had detailed discussions on the entire matter and concluded thefollowing:1. Though the stated intent of the Bill is very lofty and appreciable, it will fail utterly inimplementation / execution in reality.2. The Bill in its current form would not serve the stated purpose of Grievance Redressal inany meaningful and effective way.3. The long time-lines and multiple levels of appeals and escalations that are proposedwould defeat the very purpose of effective and speedy grievance redressal to the Citizens.4. With the proposed Draft, the Right to Grievance Redress would remain on paper forever.5. The provisions like “Post-graduate degree in relevant subject” for eligibility to theCommission are artificial barriers, unjust and unconstitutional.
There should be a paradigm shift in the way Grievance Redressal is viewed andproposed to be made a Right.
A new Draft of the Bill based on intensive use to Information Technology with followingintegral features must be drafted and brought for discussion:
a. Intensive use of Information Technology (IT)b. Having a portal to receive, track and maintain all information regarding the complaintsreceived under the proposed Act.