ASPK Task 5 : TQM

Group 21 Payroll System

1.

Who are my customer ? Employee

2.

What are the products/services I provide to my customers ? Payroll, paycheck and paysheet (a list of employees and their salaries)

3.

What are their expectations of my product/service ? To make payroll system with automatitation & less paper principle

4.

Does my product/service consistently meet or exceed their expectations ? Yes it does

5.

What tells me my product/service is improving ? Service that we developed can be used to facilitate our employee to accessing payroll information

6.

How do my work activities add value to the process ? Integrated finger print for absent with database function Optimizing the recap system for bonus accounting Cooperation between the bank and company (house to house) on payroll transaction

7.

What actions are needed to improve my process ? Recaping employee data continuously