Mitra L.

Wilkenfeld
613 Brookford Place Court Winston-Salem, NC 27104 Email: mitraleigh@gmail.com Mobile: 714.478.7585 QUALIFICATIONS.... Self-motivated industrious worker who is dependable and energetic Meticulous problem solver with strong analytical skills Strong interpersonal skills and enjoy working with others Client focused with an emphasis on delighting the customer Computer skills include: Word, Excel, PowerPoint, Outlook, QuickBooks, and Pixfiler

JOB EXPERIENCE Dec. 2010 Jan. 2012 Kernal Kustard/Brew Nerds Winston-Salem, NC Position: Multiple Lead Supervisor Promoted in September. Managed 2 retail locations in Winston-Salem, thus was responsible for: Day-to-day operations of stores with emphasis on sustaining a positive experience for our customers Balancing petty cash, stocking cash drawers, and banking deposits Hiring and training new employees to be effective customer service providers Scheduling and last minute shift coverage Crisis management to maintain customer satisfaction Inventorying, stocking, and ordering Booking events for mobile units Barista Prepared drinks for customers Maintained store cleanliness Stocked storefront Guest Experience Sustained a positive experience for guest as cashier/server Knowledgeable about the menu and business; tested prior to hire Assisted with preparation for kitchen Trained new employees to be effective customer service providers Sept. 2010 Oct. 2010 JPL Compressor Service, Inc. Westminster, CA Called companies for accounts receivable collections Directed e-mails and phone calls to appropriate staff members Deposited money received Updated and organized company financial records Utilized QuickBooks Sept. 2008 - May 2010 Lombard Consulting Services, Inc. Huntington Beach, CA Assisted building forensics experts in preparing for meetings and depositions Transcribed notes taken in the field and combined them with correlating photos Created photo evidence databases Performed secretarial duties Organized case files Position: Reception & AR

Position: Administrative

Sept. 2007 - April 2008 Davis Inn Davis, CA Position: Innkeeper Simultaneously managed phone calls, cleaned rooms and common areas, performed check-ins and check-outs, maintained business e-mail account, prepared ordered breakfast, provided room service, and handled concierge services. Oct. 2005 Feb. 2007 (various quarters) Animal Science Department Davis, CA Maintained classrooms and animals stalls Daily care of animals (cattle, sheep, goats, pigs, rabbits, mice, and rats) Setup learning labs Catalogued departments supplies Performed secretarial duties Position: Student Assistant

Mitra Wilkenfeld
EDUCATION December 2007 August 2011 Bachelor of Science in Animal Biology; Minor in Psychology, University of California, Davis Graduate Certificate in Animal Policy and Advocacy, Humane Society University

VOLUNTEER EXPERIENCE.. July August 2009 Wildlife Rescue and Rehabilitation, Inc. Kendalia, Texas. Internship Responsible for the care of young and/or injured animals. Duties included cleaning cages, preparing food, feeding animals (including tubing or syringe feeding of young animals), administering medications, subcutaneous shots, weighing and monitoring animals, and answering phone calls from the public. Animals worked with: cottontails, squirrels, pigeons, doves, sparrows, swifts, blue jays, hummingbirds, geese, ducks, roosters, screech owls, hawk, black vultures, cats and possums. Sept 2006- June 2008 Patricelli Lab University of California, Davis Research Assistant Aided in analyzing data from Greater Sage-Grouse as part of Senior Practicum and after my practicums completion. May 2005 University of California, Davis Picnic Day Supervised interactions with animals and answered questions. Petting Zoo Attendant

August Sept. 2004 Warrawong Sanctuary Adelaide Hills, South Australia International Student Volunteer Assisted in planning and building an improved larger habitat for platypuses: hauled rocks, built waterfalls, shoveled mud, spread mulch, mixed cement, and repaired fences. CONTINUING EDUCATION..... September 2007 October 2007 February 2008 February 2008 April 2008 September 2009 January 2010 January 2010 Landmark Education: The Landmark Forum, Sacramento, CA Landmark Education: Seminar Series Commitment, Sacramento, CA Landmark Education: Advanced Course, Sacramento, CA Landmark Education: Seminar Series Being Extraordinary, Sacramento, CA Landmark Education: Graduate Event - Happiness, San Diego, CA Landmark Education: Communication Series: Access to Power, Los Angeles, CA Landmark Education: Communication Series: Power to Create, Newport Beach, CA Landmark Education: Seminar Series An Invented Life, Newport Beach, CA