PREPARED BY: JAYESH KUMAR SAVAN SUTARIA UDIT MEHROTRA UPLAKSH GUPTA UTKARSH SRIVASTAVA

Transaction Processing System

Business system are disconnected
Decision makers lack real time business insights
Limited access to data Poor interoperability

Complex support and manageability

Reporting time is consuming and costly Must support multiple tools and formats Complex deployment and customization Escalating support costs Inflexible

Difficulty managing the IT life cycle

Inflexible for future change

Transaction Processing System

Transaction Processing System

Telecommunication networks can generate a vast amount of transactions, each transaction containing information about a particular subscribers activity. Telecommunication organizations need to be able to extract transaction information from these various network elements in order to correctly bill subscribers for the usage on the network. Transaction processing system is a subset of information systems, and in the telecommunications industry, forms an integral part of the management information system

 . CDR-Call Data Records All available information about the particular transaction is recorded and encoded into different formats. The recorded transactions, is called Call Data Records(CDR) TPS collect the CDR batches in order to process it.

Transaction Processing System

TCS client is one of the worlds leading providers of communications solutions and services. The companys oerings include xed line telecommunications services, broadband internet products, and networked IT services.

Source http://www.tcs.com/SiteCollectionDocuments/Case%20Studies/Consulting_Casestudy_Global_Communications_S ervice_Provider_Superior_Application_Performance_Scalability_06_2009.pdf

Solution
Workow and Content Design To improve the call fail rate, TCS enhanced the application in terms of workow creation and content rendering to provide eective guidance to agents in troubleshooting various broadband-related issues - Case creation TCS enhanced the process where select calls could be recorded and stored as cases to help agents make faster diagnoses of customer problems and result in quicker turnarounds - Reports TCS further enhanced the application to facilitate quick and easy reporting. The reports could be generated real-time as well as on a predened schedule with appropriate access controls. In addition, data could be exported to other systems for auditing and other compliance needs

Decision Support System

Telecommunication companies collect high volumes of data relating to different aspects of the interaction that takes place between the company and its customers. The fraud problems reviewed here carry several common characteristics, which are summarized next

 Significant loss of revenue. Unpredictability of human behavior, which makes the problem of fraud detection quite difficult in general. Information can be retrieved only after processing huge amounts of data.(CDR) Fraudulent cases are rare compared to the legitimate ones

RELIANCE INFOCOMM LIMITED

Key Challenges Extremely fast market growthcreated high data volumes. Company needed decision support flexibility to draw intelligence from data. Why SAP Solution Robust, scalable business intelligence platform Ease of implementation Ease of use Wide choice of access to third-party data Excellent vendor support Product features and functionalities

Key Benefits
Competitive advantage throughnew valueadded services High customer satisfaction and loyalty maintained amid fast growth System scalability permits expanding user access to localities across India Web-based user access maximizes productivity

Management Support System

MIS is right information to right person at rightplace at right time in right form at right cost. It is broadly reffersto a computer based systemthat provides managers with the tools fororganizing, evaluating and efficiently runningtheir departments.Inorder to providepast,presentand prediction information, an MIScan include software that helps in decisionmaking,dataresources such as database thehardware resources of asystem.

FUNCTIONS OF MIS(AIRTEL)
Data capturing Processing of data. Storage of information. Retrieval of information. Dissemination of information.

Various Levels Of Management

Strategic Level. Management Control Level. Operational control level.

Top level Management

It is the ultimate source of authority .

It manages goals and policies of an enterprise. It devotes more time on planning andcoordinating functions. It consists of Board of Directors, C hief Executive, or Managing Director.

Roles Of Top Level Management

It lays down the objectives and broad policies of an enterprise. It issues necessary instructions for preparation of department budgets, procedures,schedules. It preparesstrategic plans and policies for the enterprise. It controls and coordinates the activities of all the departments. It is also responsible for maintaining a contact with outside world . It provides guidance and direction.

Middle Level Management

They are responsible to the top management for the functioning of their department. They devote more time to organizational and directional functions. The branch managers and departmenta lmanagers constitute middle level.

Strategic Information System

Strategic information systems are those computer systems that implement business strategies. They are those systems where information services resources are applied to strategic business opportunities in such a way that the computer systems have an impact on the organizations products and business operations. Strategic information systems are always systems that are developed in response to corporate business initiative.

Functions of SIS
Inbound logistics, which includes the receipt and storage of material, and the general management of supplies. Operations, which are the service steps. Outbound logistics, which are associated with collecting, storing, and physically distributing the product to buyers. In Telecommunication industries this is a significant cost, and buyers value speed and consistency. Marketing and sales includes customer relations, order entry, and price management like introduction of new offer. After-sales services covers the support of the product in the field, installation, customer training, and so on.