August 2011 August 2011

&6-(+-2+8,)+%4
7QEVX,SWTMXEPW'SPPEFSVEXMRKJSV
7YGGIWWJYP7QEVXTLSRI-QTPIQIRXEXMSR Reoenlng polnt-ot-care communlcatlon
Lecutlve Summary
Cross-Functlonal Collaboratlon
8rloglng tbe Gap
Communlcatlon WorkNow 8aslcs
Concluslon
About voalte
2
Smartpbones are emerglng as
tbe tecbnology ot cbolce
Smortphones empower hosp|to| stoff to meet pot|ent needs
oso|ta|s oat|oo.|oe aoo|e .|t| a s||o'|o
ooo| o ooa||eo c||o|c|aos, eooceo booets, aoo
esca|at|o oat|eot cae oeeos. |ao |oso|ta|s
ae |o|eeot|o tec|oo|o to eoaoo t|e
caoab|||t|es o c||o|ca| sta to eet t|ese oeaoos.
Sato|ooes eee as t|e tec|oo|o o c|o|ce
becaose o t|e| .|e|ess coooect|v|t, ootab|||t,
aoo t|e act t|at c||o|ca| sta cao ose t|ese oev|ces to
access t|e |oteoet, t|e| ea||, aoo c|t|ca| eo|ca|
aoo||cat|oos. \|t|oot a c|ea oooestaoo|o o t|e
c||o|ca| sta 's cooo|cat|oo .o'o., |o.eve,
t|e sato|ooe |o|eeotat|oo tea coo|o aooot
a so|ot|oo |satc|eo o t|e |oso|ta|'s oeeos.

|o ooe to ceate ao eect|ve so|ot|oo o t|e
be|oo|o, c||o|ca|, |T, aoo aoc|||a oeoateot sta
ebes ost co||aboate to ceate a sste t|at
es|es .e|| .|t| t|e eot|e oat|eot cae coot|ooo.
T|e tea ost oooestaoo eac| oot|oo o t|e
c||o|ca| cooo|cat|oo .o'o. aoo |o. t|at
oocess coooects .|t| eac| oeoateot |o t|e
|oso|ta|. T|eo, .|t| eoet |T soooot, t|e |oso|ta|
sta ost |o|eeot t|e tec|oo|o |oceeota||
aoo test eac| stae o t|e |o|eeotat|oo to
o|ooo|ot oob|es aoo oev|se so|ot|oos. T|e eso|ts
.||| eoo.e |oso|ta| sta to eet oat|eot cae
oeeos t|oo| a |ess c|aot|c aoo ec|eot oocess.
)\IGYXMZI7YQQEV]
3
|os|o s|otaes, as .e|| as s||o'|o |oso|ta|
booets, eao t|at c||o|ca| sta ost seve oe
oat|eots aoo cooo|oate oe act|v|t|es .|t||o a
c||o|ca| oo|t. To |e|o ease t|ese oeaoos, |oso|ta|s
ae |oteat|o cooo|cat|oo tec|oo|o
so|ot|oos |oto t|e oa|| .o'o. to |ocease
t|e ec|eoc o c||o|ca| sta .|||e eo|aoc|o
t|e ooa||t o oat|eot cae. ea|t|cae oov|oes
ae ebac|o sato|ooes |o oat|co|a as ao
eect|ve too| t|at c||o|c|aos cao ose to eect|ve|
aoae t|e cooo|cat|oo .o'o. at eve
oo|ot o oat|eot cae. |o aoo|t|oo to cooo|cat|oo,
c||o|ca| sta cao ose sato|ooes to oocoeot
v|ta| s|os aoo |ooot ot|e c||o|ca| oata |oto oat|eot
ecoos, v|e. c|t|ca| test eso|ts, access oo||c aoo
ooceooe |ooat|oo, o v|e. eo|cat|oos aoo
t|e| oet|oeot s|oe eects.

Sevea| stoo|es oo oos|o .o'o. ecoeoo
t|e ose o tec|oo|o to a'e oat|eot cae oe||ve
oe eect|ve aoo ec|eot. T|e |o|ves|t
o Ca||oo|a Sao |aoc|sco |eo|ca| Ceote
co||aboateo .|t| sevea| veooos to oete|oe
.|et|e a so|ot|oo oeve|ooeo o a ob||e oev|ce
||t eo|aoce oat|eot cae aoo c||o|c|ao .o'o..
T|e stoo evea|eo t|at .|eo c||o|c|aos oseo ob||e
tec|oo|o |o t|e| .o'o., t|e eoe|eoceo
t|e o||o.|o eso|ts.
T|e soeot 60 oeceot |ess t|e
oocoeot|o v|ta| s|os, sav|o eac|
c||o|c|ao 30 |ootes oe e||t-|oo s||t.
T|e t|e bet.eeo .|eo a c||o|c|ao
caotoeo v|ta| s|o oata aoo eoteeo |t
|oto t|e e|ectoo|c eo|ca| ecoos .as
eooceo b oe t|ao t.o |oos oe
e||t-|oo s||t.
C||o|c|aos |oeo |o +2 t|es oe s||t,
at|e t|ao +2 t|es .|eo t|e o|o oot
ose ob||e tec|oo|o.
C||o|c|aos |oceaseo oo|ot-o-cae
c|a t|o beooo t|e aotoateo v|ta|
s|o acoo|st|oo b 20 oeceot.
+
|o ooe o t|e sato|ooe |o|eeotat|oo
tea to soccesso|| o||oot a ob||e so|ot|oo, t|e
tea ost oooestaoo t|e sta 's .o'o.. T||s
eoo|es t|at a|| oeoateots soc| as |T, c||o|ca|, aoo
t|ose t|at |ave |oteoeoeooeoc|es aoo soooot
t|e oat|eot cae oocess co||aboate |o ooe to
|oteate t|e tec|oo|o .|t| coeot o oes|eo
oocess sstes. / |oso|ta| ost oooeta'e a
c|ea oocess to b|oe t|e ao bet.eeo |T aoo
c||o|ca| teas to eosoe a soccesso| sato|ooe
|o|eeotat|oo.
'VSWW*YRGXMSREP'SPPEFSVEXMSR7YTTSVXW
7QEVXTLSRI-QTPIQIRXEXMSR7YGGIWW
Heo|thcore prov|ders ore em5roc|ng smortphones to effc|ent|, monoge commun|cot|on
7he c||n|c|on spends on overoge of
+2 m|nutes of on e|ght-hour sh|ft
reso|v|ng operot|ono| fo||ures such os
m|ss|ng med|cot|ons.

4
7he 5est so|ut|on for successfu| smortphone |mp|ementot|on |s 5r|ng|ng stokeho|ders together
Assembllng Key Stakeboloers
T|e st steo |o a soccesso| sato|ooe
|o|eeotat|oo |s o t|e |o|eeotat|oo tea
to |ovo|ve 'e sta'e|o|oes ea| |o t|e oocess.
oso|ta|s t|at |ovo|ve 'e sta'e|o|oes |ave a |||
soccess ate |o aooot|oo o oe. tec|oo|o. /aoo
|ev|e, ooooe aoo C|C o 3o.oet, coeoteo
oo t||s oo|ot |o a eceot at|c|e |o Tec|Cooc|.
'Tao|t|ooa||, eoteo|se tec|oo|o |as beeo
oes|oeo .|t| t|e sa|e to t|e C|C |o |oo, aoo
t||s ooooces so|ot|oos t|at ae |oev|tab| eatoe-
b|oateo to 'sat|s' t|e vast a,o|t o a costoe's
eoo|eeots,' |ev|e sa|o. 'T||s |as ceateo ao ooo|
oevese ooa|c .|ee t|e veooos .|t| t|e ost
eatoe-|c| so|ot|oos .|o t|e cootacts, bot t|e
oses |ose ooe to t|e coo|e|t o t|e tec|oo|o.'
2
|eoateots acoss t|e |oso|ta| ost co||aboate
|o |o|eeot|o a sato|ooe so|ot|oo. \|t|oot
co||aboat|oo, oat|es a |soooestaoo t|e
oact|ca| aoo ea| eoo-ose eoo|eeots o t|e
tec|oo|o. \|eo t|e |T oeoateot ta'es t|e |eao
|o t|e oo,ect aoo ooes oot |ovo|ve t|e c||o|ca| s|oe,
t|eo t|e |T sta ooes oot c|ea| oooestaoo |o.
c||o|c|aos .||| ose t|e tec|oo|o. /s a eso|t, |T a
|o|eeot a sato|ooe state t|at a||s to t
t|e oeeos o t|e c||o|c|ao. T|e |T sta a oot o||
aooec|ate t|e oteo |ect|c oat|eot cae eov|ooeot
.|t| oeaoos at t|e beos|oe, vast aooots o
eoo|eo oocoeotat|oo, aoo t|e baae o
|oteoot|oos. Coe stoo evea|eo t|at c||o|c|aos
to|ca|| soeoo +0 secooos o |ess oo +0 oeceot o
t|e| act|v|t|es.
3
/oot|e stoo s|o.eo t|at c||o|c|aos
ost soeoo so oc| t|e cooo|oat|o oat|eot cae
t|at t|e ae oo| ab|e to oevote 3+ to ++ oeceot o
ao e||t-|oo s||t to o|ect oat|eot cae. /oo|t|ooa||,
t|e c||o|c|ao soeoos ao aveae o +2 |ootes o ao
e||t-|oo s||t eso|v|o ooeat|ooa| a||oes soc|
as |ss|o eo|cat|oos.
+
Coovese|, | t|e c||o|c|aos
cooooct t|e sato|ooe sste eseac| aoo
oete|oe .|at toe o oev|ce t|e .aot .|t|oot
|ooot o |T o ot|e oeoateots, t|e oev|ce a
oot be cooat|b|e .|t| t|e |oso|ta|'s |T |oastoctoe
o |t a oot be a ooo t coss-ooct|ooa||.
T|e best so|ot|oo |s o t|e |o|eeotat|oo tea
to b|o toet|e t|e 'e sta'e|o|oes st. | |t |s a
oocess |o t|e || o a oos|o oo|t, t|e sta'e|o|oes
||t be t|e c||e oos|o oce, t|e c||e eo|ca|
oce, aoo t|e o|ecto o t|e aea. T|e| bo-|o
|s esseot|a| o ceat|o t|e |ss|oo aoo to set t|e
eoecteo eoo eso|t o t|e oe. tec|oo|o t|e
oob|e t|e .aot t|e tec|oo|o to so|ve. T|e
tea cao |e|o t|e 'e sta'e|o|oes oooestaoo
t|e caoab|||t o t|e tec|oo|o. Coce t|e 'e
sta'e|o|oes ae |oso|eo, t|e cao oete|oe t|e
aea o soec|c oocess .|ee t|e tec|oo|o
.||| be aoo||eo aoo t|eo |oeot| oot||oe c||o|ca|
aoo ooo-c||o|ca| sta, aoo eoeseotat|ves o t|e
aoc|||a oeoateots.
&VMHKMRKXLI+ET&IX[IIR'VSWW(ITEVXQIRXEP8IEQW
7he vendors w|th the most feoture-r|ch
so|ut|ons w|n the controcts, 5ut the users
|ose due to the comp|ex|t, of the techno|og,.
Aoron Lev|e
lounder ond CL0
8ox.net
5
ueportments ocross the hosp|to| must co||o5orote when |mp|ement|ng o smortphone so|ut|on
|o t|e be|oo|o o t|e oo,ect, t|e
|o|eeotat|oo tea s|oo|o c|ea| oooestaoo
t|e .o'o. oocess. |at|e t|ao e||o oo
oo||c aooa|s aoo oocess o. aos, t|e tea
s|oo|o |ave oot||oe eo|oees eo|a|o t|e steo-
b-steo oocess o t|e| .o'. T|e tea s|oo|o
a|so obseve t|e c||o|ca| sta at .o' |o ooe to |eao
t|e .o'-aoooo |ab|ts t|at t|e eo|o to oov|oe
oat|eot cae |o t|e ace o cooo|cat|oo c|a||eoes.
|o|o t|ese act-oo|o obsevat|oos, t|e
|o|eeotat|oo tea s|oo|o be a.ae t|at c||o|ca|
sta ebes a ose t|e o||o.|o oo et|oos
to eva|oate a oat|eot's oeeos aoo |o|t|ate act|oo
.|eo t|e oat|eot eotes t|e |oso|ta|.
C||o|ca| assesseot
V|soa| obsevat|oo
||s|o|o|ca| oo|tos
||ect oat|eot eooest
S
C||o|ca| assesseot estab||s|es a base||oe o t|e
acote cooo|t|oo. 3aseo oo t|e assesseot, t|e
c||o|c|ao ceates a cae o|ao t|oo| .||c| tas's
ae |aooc|eo (eos, |abs, |a|o, soe, aoo
so oo). T|e c||o|c|ao e||es oo e|ectoo|c eo|ca|
ecoos aoo oses oec|s|oo-soooot a|o|t|s to
|oeot| |s' aoo oov|oe a|teoat|ve soest|oos.
C||o|c|aos a|so ose v|soa| obsevat|oo, a|oo .|t|
e|ectoo|c eo|ca| ecoos, to access t|e ooess
o t|e oat|eot's cooo|t|oo aoo oete|oe c|aoes
to t|e teateot o|ao. |o aoo|t|oo to obsevat|oo,
t|e c||o|c|ao e||es oo o|s|o|o|ca| oo|tos
(aotoateo c||o|ca| a|as) to easoe a c|aoe
|o t|e oat|eot's cooo|t|oo. Soe oo|tos |oteate
o|ect| .|t| t|e cooo|cat|oo oev|ce ca|eo b
t|e c||o|c|ao, .|||e ot|es eoea|| boaocast aoo|o/
v|soa| oot|cat|oo. |ast|, t|e c||o|c|ao oses o|ect
oat|eot eooests |o|t|ateo v|a oose ca|| to eva|oate
oat|eot oeeos aoo |o|t|ate act|oo. T|e sta |s a|eteo
to oat|eot oeeos t|oo| bottoos, oo|| coos, aoo
seosos oo eoo|oeot |o t|e oat|eot's oo.

|o oeoa|o o t|e otoe cooo|cat|oos
.o'o. ooe|, t|e |o|eeotat|oo tea s|oo|o
'eeo ve aeas |o |oo.
\|o |s |ovo|veo |o t|e .o'o.
\|at ae t|e oa|s o t|e |oso|ta| oo|t
\|at |s t|e oocess t|at .||| be oooeta'eo
to ac||eve t|ose oa|s
o. .||| ac||ev|o t|ose oa|s aect eoo oses
o. .||| coo|et|oo o t|ose oa|s
be easoeo
/ccoo|o to C|a|otte |aato, | Coac|-|eao/
S| S|a at Saasota |eo|a| ea|t| Cae
Sste, |e |oso|ta|'s eoe|eoce .o'|o .|t|
Voa|t to |o|eeot sato|ooes |||ostates t|e
oocess o sett|o aoo ac||ev|o .o'o. oa|s. |o
eao|e, t|e |oso|ta| sta .aoteo to eooce t|e
t|e bet.eeo .|eo ao || o|s|c|ao oete|oes
t|at a oat|eot oeeos to be ao|tteo aoo t|e t|e
t|e oat|eot |s o|aceo |o a beo oo ao |o-oat|eot oo.
Sorosoto Memor|o| Hosp|to| stoff wonted to
|ncreose pot|ent sot|sfoct|on 5, reduc|ng no|se
on the hosp|to| oors. \oo|te`s smortphone
s,stem och|eved th|s o5ect|ve 5ecouse
overheod poges were rep|oced w|th text
messoges, greot|, reduc|ng the no|se.
Chor|otte uomoto
Ql Cooch-LeonlS|x S|gmo
Sorosoto Memor|o| Heo|th Core S,stem
)ZEPYEXMRK'YVVIRX'PMRMGEP'SQQYRMGEXMSRW;SVOJPS[
6
lnc|us|on of smortphones he|ped reduce LCC process woste 5, 33
lor n|net, percent of the
commun|cot|ons, c||n|co| ond non-c||n|co|
stoff mem5ers now send secure text
messoges.
Chor|otte uomoto
Ql Cooch-LeonlS|x S|gmo
Sorosoto Memor|o| Heo|th Core S,stem
T|e oa| .as to eooce t|e |eot| o t|e o t|e
eot|e oocess to a a|o o `0 |ootes o ooo-
c|t|ca| |o-oat|eot ao|ss|oos aoo |ess t|ao 30 |ootes
o |C| oat|eot ao|ss|oos.
/t t|e stat o t|e oo,ect, t|e |o|eeotat|oo tea
aoo 'e sta'e|o|oes oete|oeo a|| sta t|at |ao
a o|e |o t|e oocess, |oc|oo|o t|e || o|s|c|ao, ||
cooo|oato, o|t|-s'|||eo tec|o|c|ao, oo ooses,
oat|eot o|aceeot soec|a||st, taosoote, aoo ao
ot|es +S oeoo|e |o a||. T|ose +S sta ebes
aooeo oot t|e eot|e oocess o., o steo ooe
.|eo t|e || o|s|c|ao oec|oeo to ao|t t|e oat|eot
to t|e |ast steo .|eo t|e oat|eot .as o|aceo |o t|e
|ooat|eot beo. /te aoo|o t|e +S6-steo oocess,
t|e || ao|ss|oos tea oete|oeo t|at t|e coeot
oocess .as coovo|oteo, |oc|ooeo .o' eooooaoc|es,
aoo coota|oeo ooo cooo|cat|oo oocesses.
|sto|ca||, sta ebes |et o|ooe essaes aoo
.|eo ca||s .eeo't etooeo, t|e ca||eo aa|o. Cteo,
t|e ove|eao oa|o sste .as oseo to |ocate
c||o|ca| sta ebes. Cooo|cat|oo |ssoes caoseo
ooacceotab|e .o'o. oe|as.
T|e tea oec|oeo t|at t|e || ao|ss|oos oocess
oeeoeo to be eoes|oeo to |oteate sato|ooe
tec|oo|o as t|e oeeeo cooo|cat|oo
et|oo. /s t|e tea aooeo oot t|e oe.
oocess, t|e sato|ooe so|ot|oo .as aooeo at
eac| oo|ot o cooo|cat|oo. |o o|oet oeceot
o t|e cooo|cat|oos, c||o|ca| aoo ooo-c||o|ca| sta
ebes oo. seoo secoe tet essaes.
/ oose ece|ves a tet essae t|at a oat|eot |s
oo t|e .a. T|e |oose'eeoe ece|ves a tet to
c|eao a oo o a oe. oat|eot a|va|. T|e o|t|-
s'|||eo tec|o|c|ao ece|ves a tet t|at s|o.s t|e
oo oobe o t|e oe. oat|eot. T|e || o|s|c|ao
ece|ves a tet t|at t|e cooso|t|o o|s|c|ao |as
etooeo t|e ca|| oo ||oe ooe. Sooo, t|e oo oose
.||| ece|ve a tet t|at t|e || |aooo eoot |s eao
o ev|e.. T|e ||st o sato|ooe oses o.s eac| oa.
/s sato|ooes ae oseo oe eooeot| |o t|e
oocess, aoo|t|ooa| oses o t|e tec|oo|o ae oooo.
S|oce oocess |o|eeotat|oo, Saasota |eo|a|
ea|t| Cae Sste |as beeo ab|e to eooce |CC
oocess .aste b 33. |o aoo|t|oo to |ooveo
cooo|cat|oo, t|e sato|ooe so|ot|oo so|veo
aoot|e oob|e at Saasota |eo|a| ea|t|
Cae Sste. |o t|e oast, oat|eots |ao eoesseo
o|ssat|sact|oo .|t| t|e aooot o oo|se oo t|e
|oso|ta| oo t|at .as ceateo .|eo t|e
sta oseo t|e ove|eao oa|o sste.
T|e vo|oe o oo|se .as eooceo
s|o|caot| .|eo t|e sta oseo
sato|ooes, at|e t|ao t|e oa|o
sste, to cooo|cate.
7
C||n|c|os use text messoges os o to-do ||st
'PMRMGEP'SQQYRMGEXMSRW;SVOS[&EWMGW
||oe 2. T|e sa to|ooe |o|eeotat|oo tea ost
oooestaoo eac| cooooeot o t|e c||o|ca| cooo|cat|oo
.o'o. |o ooe to oeo|o ao eect|ve so|ot|oo.
|o ooe to c|a| a |oso|ta|'s cooo|cat|oo
.o'o., t|e |o|eeotat|oo tea s|oo|o st
|oeot| t|e cae|ve at t|e |ob o oat|eot cae aoo
oeoe t|e| o|e. |et, t|e tea s|oo|o |oeot| t|e
aoc|||a oeoateots |ovo|veo |o t|e oat|eots' cae,
t|e| o|es, |o. t|e| cooo|cat|oo .o'o. |s
oat o t|e c||o|ca| cooo|cat|oo .o'o., aoo
t|e accoootab|||t o t|e aoc|||a oeoateots'
act|oos. |o ooe to aoa|ze t|e cooo|cat|oos
.o'o., t|e tea s|oo|o |oo' at t|e essae
sooce (||oe 2).
Vo|ce
Tet essae
|ose ca|| (o|||o. soea'e, |||ts, aoo tooes)
/|as (oat|eot oo|tos, ooos,
veot||atos aoo oo|se o|etes)
C|t|ca| va|oes (|ab, b|ooo bao', o|aoost|c,
aoo oat|o|o)

T|eo, t|e tea aoa|zes t|e essae cooteot,
t|e essae ec|o|eot, aoo t|e oev|ce t|oo|
.||c| t|e ece|ve t|e essae. |ac| essae
ooots ao eoecteo act|oo aoo t|e tea
ocoses oo ea|-t|e act|ooab|e cooo|cat|oo,
at|e t|ao oooates t|at cao be obta|oeo
o t|e e|ectoo|c eo|ca| ecoo. |et, t|e
tea c|a|es t|e esca|at|oo t|e oocess o
ov|o t|e ca|| to t|e oet oesoo |o ||oe, soc|
as t|e oo|t seceta, | t|e ec|o|eot ooes oot
esoooo. ||oa||, t|e tea aoa|zes t|e aoo|t
ta||, .||c| seves as a tas' ||st o oat|eot cae.
T|e o|ot Co|ss|oo's |at|ooa| |at|eot Saet
Coa|s eoo|e a soec|c aoo|t ta||. T|e tea
oete|oes |o. a bac' ooe ost ev|e.
oev|oos essaes aoo |o. t|ose essae
sooces ae t|eo toet|e.
/|so, t|e tea ost |oeot| t|e toes o
cooo|cat|oo. oot|oe, oat|eot c|t|ca|, o|e-
baseo (soc| as t|e cooo|cat|oo bet.eeo
c||o|ca| sta aoo eov|ooeota| sev|ces to
oeoae a oo o a oe. oat|eot), aoo aoae
t|e vo|oe o essaes seot to c||o|ca| sta so
t|e ae oot |ooooateo .|t| essaes.
/ovaoceo cooo|cat|oo .o'o. ost a|so
be coos|oeeo. / ca|| toe cateo|zeo as 'oeot'
s|oo|o esca|ate o|eeot| t|ao a 'oot|oe' ca||. |o
eao|e, | t|e c||o|ca| sta |as |oeot|eo a oat|eot
at |s' o a|||o, t|e ca|| esca|at|oo o t|at oat|eot
s|oo|o be o|eeot o t|at o a |o.-|s' oat|eot.
8
Avo|d o|orm fot|gue through on odvonced commun|cot|on workow
7exos Ch||dren`s Hosp|to| oddressed the
|ssue of o|orm fot|gue when |t |mp|emented
\oo|te`s smortphone so|ut|on |n |ts c||n|co|
commun|cot|on workow.
Me||to Howe||
App||cot|on Arch|tect
7exos Ch||dren`s Hosp|to|
Coe |ootaot steo to |oc|ooe .|eo a |oso|ta|
|o|eeots a sato|ooe state |s eect|ve
a|a aoaeeot. \|eo c||o|c|aos ae coot|ooa||
bobaoeo .|t| t|e |ocessaot bozz|o o a|as,
t|e a becoe o|stacteo aoo |ess eect|ve oo t|e
,ob. |eooeot a|se a|as cao oeseos|t|ze c||o|c|aos,
eooe|o t|e |ess esooos|ve to a|as. Co a +S-
beo oo|t at o|os oo'|os oso|ta| |o 3a|t|oe,
t|e sta oocoeoteo ao aveae o `+2 a|as oe
oa aboot ooe c|t|ca| a|a eve `0 secooos.
6
T|e oob|e |as eac|eo eo|c oooot|oos
acoss t|e cooot. T|e 3ostoo C|obe eoots
t|at bet.eeo aooa 200S aoo ooe 20+0, 200
|oso|ta| oat|eots oat|oo.|oe o|eo aoo t|e| oeat|s
.ee ||o'eo to a|a oob|es. 'T|e oob|e
to|ca|| .aso't a bo'eo oev|ce. |o ao cases |t
.as becaose eo|ca| oesoooe| o|oo't eact .|t|
oeoc o o|oo't oot|ce t|e a|a,' accoo|o to a
eoot |ssoeo as a eso|t o t|e |ovest|at|oo.

Teas C|||oeo's oso|ta| aooesseo t|e |ssoe o a|a

at|oe .|eo |t |o|eeoteo Voa|t's sato|ooe
so|ot|oo |o |ts c||o|ca| cooo|cat|oo .o'o.. |o a
eceot .eb|oa, |e||ta o.e||, /oo||cat|oo /c||tect,
oeeo aov|ce oo |o. a |oso|ta| cao oea| .|t| t|e
|ssoe. 'Yoo oeeo to ta'e steos to e|||oate oo|saoce
a|as,' o.e|| sa|o. 'Coos|oe |otoooc|o b|e
oe|as o ooo-c|t|ca| a|as so t|at | |t |s ao at|act,
|t esets beoe |t eve ||ts t|e oev|ce. /|so, coos|oe
os|o ceota| sove|||aoce to t|ae t|e aooot o
essaes be|o seot. \|eo oo |oo' at c|t|ca|
va|oes aoo eet|o t|e o|ot Co|ss|oo's |at|ooa|
|at|eot Saet Coa|s, a'e soe t|ee |s eooo|
baoo.|ot| to absob t|at |ooat|oo so t|at |t cao
be c|aooe|eo aoooo|ate|.'
8
\|eo a |oso|ta| 'eeos |ts te|eet ceota||zeo,
t|eo |t cao set o|oe||oes t|at aoae a|as.
oso|ta| sta cao t|ae t|e a|a, soea' .|t|
t|e oat|eot to |oeot| t|e oeeo, aoo seoo t|e
|ooat|oo to t|e oose. |o aoo|t|oo, t|e |oso|ta|
s|oo|o 'oo. |ts aveae esca|at|oo ate aoo ose t||s
|ooat|oo as a base||oe to cooto| a|as. Coce
t|e a|a at|oe oob|e |as beeo coecteo, a
|oso|ta| ost oo|to oata coot|ooa|| to eosoe
t|e oob|e ooes oot esoace.
/o |ootaot coos|oeat|oo o t|e |o|eeotat|oo
tea |s t|at tet essaes, at|e t|ao vo|ce
essaes, ae eoea|| oe eect|ve |o t|e c||o|ca|
cooo|cat|oo .o'o.. Tet essaes eoab|e
t|e c||o|c|ao to o|o|t|ze essaes aoo esoooo
to t|e |o ooe o |ootaoce. T|e c||o|c|ao cao
a|so ose tet essaes as a to-oo ||st. T|e tet
essae seooe cao cooo|cate sa|| o|eces
o |ooat|oo oo|c'| aoo eect|ve|. |o aoo|t|oo,
vo|ce essaes cao be |oteoot|ve aoo |eao to ao
|ocease |o c||o|ca| eos. /|so, tet essa|o ooes
oot eoo|e t|at bot| oat|es ae ava||ab|e |o ooe
to cooo|cate |ooat|oo. Coe |ovest|at|oo
coooocteo at t.o teac||o |oso|ta|s evea|eo
t|at eac| t|e a c||o|c|ao .as |oteooteo .|||e
ao|o|ste|o eo|cat|oo, t|e c||o|c|ao aoe +2.+
oeceot oe ooceooa| eos aoo +2. oeceot
oe c||o|ca| eos. |oteoot|oos occoeo |o oe
t|ao S0 oeceot o eo|cat|oo ao|o|stat|oos
.|t| eo seve|t |oceas|o .|t| |oteoot|oo
eooeoc.
`
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9 7ext messoges eno5|e coreg|vers to pr|or|t|ze messoges ond respond |n order of |mportonce
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||oe 3. /t eac| stae o t|e sa to|ooe |o|eeotat|oo, t|e tea s|oo|o aoa|ze t|e
tec|oo|o's eect|veoess os|o a oocess |ooveeot et|ooo|o, soc| as t|e ||ao |o
Stoo /ct et|oo, beoe aoo|t|ooa| cooo|cat|oo toes ae aooeo to t|e sste.
T|e |o|eeotat|oo tea a c|oose to
aoo eac| cooo|cat|oo toe ooe at a t|e,
stat|o .|t| tet essaes aoo t|eo aoo|o
vo|ce-essa|o caoab|||t|es. |o tes o
a|as, t|e tea s|oo|o aoo oose ca||, t|eo
oe c||o|ca| a|as soc| as te|eet, ooos,
aoo so oo. /s eac| cooo|cat|oo toe |s
|o|eeoteo, t|e tea s|oo|o eva|oate
oeoaoce easoeo aa|ost t|e base||oe
oo a oot||, .ee'|, aoo eveo oa|| bas|s.
Teas C|||oeo's oso|ta| |o|eeoteo |ts
sato|ooe sste ooess|ve| aoo oseo
||ao |o Stoo /ct (||S/) cc|es eac| t|e
a oe. cooo|cat|oo toe .as aooeo to t|e
oocess |o ooe to aoa|ze t|e tec|oo|o's
eect|veoess. \|t| eac| ||S/ cc|e, t|e
|oso|ta| oeo|oeo oe sato|ooes |o
aoo|t|ooa| oeoateots. 'Co oa| .as to
a'e soe t|at t|e tec|oo|o .as a ooo
t |o osab|||t, seco|t, aoo |oteat|oo |oto
oo |3,' sa|o o.e||. '\e .eot .|t| vo|ce
aoo tet |o|t|a|| os|o a sa|| oobe o
sato|ooes to a'e soe t|e sato|ooe
o|ao |oteateo .e|| .|t| e|st|o sstes. /t
t|e eoo o t|e oocess, .e |oo'eo at t|e ose
eoe|eoce aoo at t|e soooot o|ao,' o.e||
eo|a|oeo |o t|e eceot .eb|oa.
4VSKVIWWMZI8IGLRSPSK]%HSTXMSRERH5YEPMX]-QTVSZIQIRX
10
Concluslon
\|eo t|e cooo|cat|oo .o'o. ooct|oos
|oec|eot| |o a |oso|ta|, t|e oaoc|a| |oss |o tes o
o|s|c|ao t|e, oose t|e, aoo oat|eot |eot| o sta
|s coos|oeab|e. |.S. |oso|ta|s .aste aooo|ate|
$+2 b||||oo aoooa|| ooe to ooo cooo|cat|oo
aoo a|| sta |ovo|veo .|t| oat|eot cae. T|e |oss, as
a oeceotae o |oso|ta| eveooes, eooa|s +.`3 oeceot
.|eo ,otaooseo aa|ost t|e aveae |oso|ta| a|o
o 3.6 oeceot, t|e ao|tooe o .aste |s s|o|caot.
+0

/ soccesso| sato|ooe |o|eeotat|oo |o.eve,
cao |oove a |oso|ta|'s botto ||oe |o aoo|t|oo to
oaat|ca|| |oov|o oat|eot cae aoo t|e c||o|ca|
sta 's .o' sat|sact|oo. /s a c|t|ca| st steo |o t|e
|o|eeotat|oo oocess, t|e |o|eeotat|oo tea
ost b|o toet|e sta'e|o|oes o eac| |oso|ta|
oeoateot to co||aboate. |ac| sta'e|o|oe cao
eo|a|o t|e| oot|oo o t|e oo,ect aoo bette
oooestaoo ot|e oeoateots' o|es |o t|e oocess.
T|eo ooce a |oso|ta| |o|eeots sato|ooes as a
o|a too| |o cooo|cat|oo .o'o., t|e tea
ost coot|ooa|| aoa|ze aoo |oove t|e oocess to
a||ze t|e |ovesteot.
Csca Ca||e,as, Voa|t's C||e |oe|eoce Cce,
soa|zeo t|e va|oe o ao eect|ve sato|ooe
state, .||c| be|os .|t| co||aboat|oo bet.eeo
eac| oeoateot. '3 oov|o|o ao eas aoo
oo|eo so|ot|oo o vo|ce, a|as, aoo tet
essa|o oo ao |||ooe o|ato, tooa's
c||o|c|aos aoo o|s|c|aos oo va|oe |o os|o
t|ese oev|ces to |e|o t|e eooce t|e 'c||o|ca|-
c|aos acto,' eso|t|o |o bette ootcoes aoo
oeoaoce eso|ts, aoo eate ,ob sat|sact|oo.'
Hosp|to| stoff con use smortphones to tr|oge pot|ents
11
v|s|t www.voo|te.com
+
'/ C||o|c|ao |sab|||t |||ot. |oov|o oa||t o Cae aoo \o'o. |c|eoc|es |s|o |ob||e Tec|oo|o,'
|eseac| stoo coooocteo b t|e |o|ves|t o Ca||oo|a Sao |aoc|sco |eo|ca| Ceote, o| , 2008. |tto.//....
|ea|t|caeoesob||e.co/ss_ocs
2
/aoo |ev|e, '3o||o|o ao |oteo|se Sot.ae Cooao T|at |oeso't Soc',' Tec|Cooc|, o| +0, 20++.
|tto.//tec|cooc|.co/20++/0/+0/bo||o|o-ao-eoteo|se-sot.ae-cooao-t|at-ooesot-soc'/
3
|oooa e|o-C|o, 'Taoso|o |os|o \o'o., |at +,' T|e oooa| o |os|o /o|o|stat|oo, 20+0.
+
|oooeo, S., '|oses' |se o T|e |o a |eo|ca| So|ca| \ao .|t| /|| || Stao,' oooa| o |os|o
|aoaeeot, 200+.
S
'/ovaoc|o |ose Ca||. |aoa|o |eoaoce |ooveeot,' So|ee3 Cooso|t|o eoot, 20++
6
||z |o.a|cz', '|at|eot /|as Cteo |o|eao, |o|eeoeo,' T|e 3ostoo C|obe, |eboa 3, 20++

||z |o.a|cz', '|at|eot /|as Cteo |o|eao, |o|eeoeo,' T|e 3ostoo C|obe, |eboa 3, 20++
8
'T|ee Steos to Cet Yoo Sato|ooe State |o|||o,' Voa|t .eb|oa, |tto.//....Voa|t.co/Co-|eaoo-
\eb|oa-T|ao'-Yoo.aso
`
o|aooa \estboo', '/ssoc|at|oo o |oteoot|oos \|t| ao |oceaseo ||s' aoo Seve|t o |eo|cat|oo
/o|o|stat|oo |os,' /e|cao |eo|ca| /ssoc|at|oo, /o|| 20+0
+0
||to /a.a|, 'oaot||o t|e |cooo|c |oact o Cooo|cat|oo |oec|eoc|es |o |.S. oso|ta|s,' |eseac|
3|eo, \|ote 2008
:3-')-28)+6%8-32
|ntegrateo wltb your bospltal's
WlFl ano P8X, careglvers bave
etenslon moblllty ano a vlsual
olrectory to make ano recelve
calls trom one anotber, bouse
pbones or outsloe telepbones.
%0%611%2%+)1)28
Worklng wltb lnoustry stanoaro
alarm mlooleware, cllnlclans can
recelve ano respono to alarms
trom nurse call, pbyslologlcal
monltorlng ano securlty systems
tbereby leveraglng tbe bospltal's
lnvestment.
7)'96)8)<8
Secure tet messaglng ellmlnates
nolsy overbeao paglng, ano
enables careglvers to seno ano
recelve lmportant lntormatlon
wben ano wbere tbey neeo lt.
voalt One
6IHIRMRK4SMRXSJ'EVI
'SQQYRMGEXMSRW
)RHRSXIW
12
v|s|t www.voo|te.com
Voa|t oov|oes cooe|||o sot.ae so|ot|oos o
|ea|t|cae |ost|tot|oos t|at so|ve cooo|cat|oo
oob|es at t|e oo|ot-o-cae. Voa|t oooocts ae
oes|oeo to be |oto|t|ve, ||| va|oe, |ss|oo-c|t|ca|
aoo||cat|oos ooo|o oo t|e |atest eoeat|oo o
tooc|-baseo sato|ooes.
For more lntormatlon about voalt, please vlslt
www.voalte.com
or call 1-877-voalte (1-877-862-5831).
%FSYX:SEPXq
Reoenlng polnt-ot-care communlcatlon
Csca Ca||e,as
C||e |oe|eoce Cce
Voa|te