CUSTOMER SATISFACTION

(With reference to JAYABHERI AUTOMOTIVES PVT.LTD, VISAKHAPATNAM)

A Project Report Submitted to JNTUK, Kakinada In partial fulfillment for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

D.DURGA PRASADA RAO

(Reg. No: 10B21E0018)

By

Under the Guidance of Mr. G.V.V.S.S. SRIKANTH,MBA.(M.B.L) Assistant Professor

KAKINADA INSTITUTE 0F ENGINEERING & TECHNOLOGY

(Affiliated to JNTUK:: KAKINADA, Approved by AICTE, & GOVT OF AP ) YANAM ROAD, KORANGI, KAKINADA, E.G DIST, A.P. 2010-2012

KAKINADA INSTITUTE OF ENGINEERING & TECHNOLOGY

(Approved by AICTE, GOVT.OF.A.P. & Affiliated to JNTU, Kakinada) Yanam Road, Korangi-533 461 E.G.Dist (A.P.) Phone No: 0884-2304050, 2303400 Fax No: 0884-2303869, Web site: www.kietgroup.com

CERTIFICATE
This is to certify that the project entitled A STUDY ON CUSTOMER SATISFACTION with reference to
JAYABHERI AUTOMOTIVE

PVT.LTD.,VISAKHAPATNAM.submitted to JNTUK, Kakinada in partial fulfillment of the

requirement for the award of the Degree of MASTER OF BUSINESS ADMINISTRATION carried out by D.DURGA PRASADA RAO, Reg. No. 10B21E0018 is a bonafied work done under my guidance.

Head of the Department

Project Guide

I. MOHANA KRISHNA
M.Sc, MBA, (M.Tech)

Mr. G.V.V.S.S. SRIKANTH

MBA. (MBL)

Assistant Professor & HOD

Associate Professor