Oracle Industry Solutions

Local and National

Government
Information Age Applications
Orlin Dochev
Account Manager - Applications
Agenda
Oracle leading business applications
vendor
Oracle E-Business Suite
Oracle solutions for Public Sector
Largest Enterprise Software Vendor
$11.8 Billion Revenue, FY05
275,000 Customers
56,000 Employees
Operating in 145 Countries
Oracle Corporation
Databases and Databases and
Application Servers Application Servers
Development tools Development tools
Business Applications Business Applications
The applications
company
The technology
company
Oracle is a two-sided leading company
230,000 Database Customers
#1 Database Market Share
#1 Market Share on Linux
26,000 Applications Customers
#1 in North America
#1 in Human HR globally
#1 in SCM globally
17 of the top 20 BANKS
12 of the top 15 INSURERS
10 of the top 10 TELCOS
11 of the top 15 RETAILERS
All top 25 ELECTRONIC OEMS
7 of the top 10 SEMICONDUCTOR COMPANIES
27 of the top 30 PHARMACEUTICAL COMPANIES
9 of the top 10 ENGINEERING AND CONSTR. COMPANIES
10 of the Top 12 HEALTHCARE ORGANIZATIONS
7 of top 10 AEROSPACE & DEFENSE COMPANIES
9 of the top 10 ranked UNIVERSITIES WORLDWIDE
Oracle Applications - Industry Leadership
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The Oracle Eco-System
15,000 Partners
7,500 ISVs
1.6 Million DBAs/Dev.
In Bulgaria:
35+ partners
Application partners:
Agenda
Oracle leading business applications
vendor
Oracle E-Business Suite
Oracle solutions for Public Sector
Oracle, The Information Company
Application Server Application Server
Integration / SOA Integration / SOA
Business Business
Intelligence Intelligence
Identity Identity
Management Management
Data Hubs Data Hubs
Collaboration Collaboration
Suite Suite
Database Database
Real Application Real Application
Clusters (RAC) Clusters (RAC)
Enterprise Manager Enterprise Manager
Oracle E Oracle E- -Business Business
Suite Suite
PeopleSoft PeopleSoft
JD Edwards JD Edwards
iFlex iFlex
SIebel SIebel
G G- -Log Log
Retek Retek
Oracle E-Business Suite
Unique Information Architecture
Start with a common data
model that produces a
single source of truth
Build a robust, flexible
suite of applications
designed to work together
Use flexible, open
standards to enable
integration
Support modular
deployment
by business flow
Develop
Market
Sell
Order
Plan
Procure
Make
Fulfill
Service
HR
Finance Projects
Maintain
CRM
CRM
SCM
SCM
ERP
ERP
Procurement
Purchas|ng
Payab|es
|Procurement
8ourc|ng
|8upp||er Porta|
Procurement 6ontracts
8erv|ces Procurement
Manufacturing
0|screte Hanufactur|ng
- Project Hanufactur|ng
- F|ow Hanufactur|ng
- Project 6ontracts
- 8hop F|oor Hanagement
Process Hanufactur|ng
Logistics
|nventory Hanagement
Hob||e 8upp|y 6ha|n Apps
warehouse Hanagement
Transportat|on Execut|on
3ervice
Te|e8erv|ce
|8upport
8erv|ce 6ontracts
0epot Repa|r
F|e|d 8erv|ce
- 8pares Hanagement
- Advanced 8chedu|er
- Hob||e F|e|d 8erv|ce
Maintenance Mgmt
Enterpr|se Asset Hgmt
8e|f-8erv|ce work Requests
Property Hanager
Product Lifecycle Mgmt
Advanced Product 6ata|og
6A0V|ew-30
Project Hgmt | 6o||ab 8u|te
U66Net Trad|ng 6onnector
0rder Management
0rder Hanagement
Rece|vab|es
6onf|gurator
Advanced Pr|c|ng
|8tore
Te|e8a|es
0uot|ng & Proposa|s
Trade Hanagement
Re|ease Hanagement
8a|es 6ontracts
3upply Chain Planning
0emand P|ann|ng
Advanced 8upp|y P|ann|ng
6onstra|nt 0pt|m|zat|on
C|oba| 0rder Prom|s|ng
Hanufactur|ng 8chedu||ng
|nventory 0pt|m|zat|on
6o||aborat|ve P|ann|ng
Transportat|on P|ann|ng
Oracle Applications part I
Complete Business Suite
New This Year
F|nance
F|nanc|a|s
- Cenera| Ledger
- Rece|vab|es
- 6red|t Hanagement
- Payab|es | |Payment
- 6ash Hanagement
- Assets
- Property Hanager
- ||| Presentment Arch.
|nternet Expenses
|Assets
|Rece|vab|es
Advanced 6o||ect|ons
Treasury
Lease Hanagement
|nterna| 6ontro|s Hanager
Act|v|ty ased Hanagement
human Resources
human Resources
8e|f-8erv|ce hR
Payro||
Advanced enef|ts
T|me & Labor
Tra|n|ng Adm|n|strat|on
|Learn|ng
|Recru|tment
|nteract|on 6enter
Advanced |nbound
Advanced 0utbound
8cr|pt|ng
eHa|| 6enter
|nte|||gence
E-us|ness |nte|||gence
a|anced 8corecard
F|nanc|a|s & 8a|es Ana|yzers
Enterpr|se P|ann|ng & udget|ng
Harket|ng & 8a|es
Harket|ng
Trade Hanagement
Partner Hanagement
Advanced Pr|c|ng
Te|e8a|es
F|e|d 8a|es
0uot|ng
Proposa|s
|ncent|ve 6ompensat|on
8a|es 6ontracts
Projects
Project Hanagement
Project 6o||aborat|on
Project Resource Hgmt
Project 6ost|ng
- Project ||||ng
Project 6ontracts
Portfo||o P|ann|ng
Asset L|fecyc|e Hgmt
New This Year
6ustomer 0ata Hgmt
6ustomer hub
6ustomer 8poke
6ustomer 0ata L|brar|an
Oracle Applications part II
Agenda
Oracle leading business applications
vendor
Oracle E-Business Suite
Oracle solutions for Public Sector
Oracle Committed to Government
Longevity and Continuity Experience You Can Count On
Project Oracle, 1977
- CIA, Langley
- Customer No. 1
3 of First 5 Customers Were
U.S. Federal Government /
DoD Intelligence
Longest Running Relationship
With the U.S. Government of
Any Software Vendor
Public Sector Customers
in All 50 U.S. States
Dedicated Development Org
Over 1,000 Professionals
(Significant % With Clearance)
Oracle Is Used by 70+% of the
U.S. Federal Govt Agencies
Since 1996, Oracle Federal
Financials Has Been Selected 2X
More Than Any Other Vendor
Global Support for U.S. Public
Sector (DoD, State Dept, NATO)
Oracle in
Government
Did You Know?
Over 100 U.S. Federal Government organizations run
Oracle Applications
18 of the 26 NATO countries run Oracle Applications
15 of the 25 European Union member nations run Oracle Apps
16 Latin American and Caribbean countries run Oracle Apps
9 Asia Pacific countries run Oracle Applications
Oracle has 18 statewide application implementations
33 of the top 50 U.S. cities
1
run Oracle Applications
11 of the 15 largest U.S. counties
1
run Oracle Applications
8 of the10 Canadian provinces and 2 of the 3 territories run
Oracle Applications
11 of the 15 largest Canadian cities
2
run Oracle Applications
National
State & Local
1 U.S. Census Bureau 1 U.S. Census Bureau 2 Thomas Brinkhoff, City Population 2 Thomas Brinkhoff, City Population
Oracle E-Business Suite
Tailored to Local & National Governments
Financial
Applications
Financial
Applications
HR &
Payroll
HR &
Payroll
Procurement Procurement
Citizen
Services
Citizen
Services
Case Mgmt /
Security
Case Mgmt /
Security
Information Portal
Key Performance Indicators & Business Intelligence
Information Portal
Key Performance Indicators & Business Intelligence
Technology Enablers
Data Management Security Integration Tools
Technology Enablers
Data Management Security Integration Tools
Built on a
Unified
Information
Architecture
Integration services
based on open standards
Modular deployment
by business flow
Single global instance
implementations
Common data model
enables a single source
of truth
Comprehensive suite of
applications designed
to work together
Enable you to:
Manage Human Resources as Strategic Investments
Provide Trusted Financial Management
Procure with Fiscal Responsibility
Collaborate for Efficient Issue Resolution
Integrate Information for Critical Business Decisions
Oracle Local
& National
Govt Solutions
Financial
Applications
Financial
Applications
HR &
Payroll
HR &
Payroll
Procurement Procurement
Citizen
Services
Citizen
Services
Case Mgmt /
Security
Case Mgmt /
Security
Information Portal
Key Performance Indicators & Business Intelligence
Information Portal
Key Performance Indicators & Business Intelligence
Technology Enablers
Data Management Security Integration Tools
Technology Enablers
Data Management Security Integration Tools
Manage HR as strategic investment
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Continued declines in budgets with increasing need for
specialized skill sets
Continued declines in budgets with increasing need for
specialized skill sets
Shortages due to retirement & attrition
Time-consuming hiring, placement, & training processes
Shortages due to retirement & attrition
Time-consuming hiring, placement, & training processes
HR Management HR Management
Human Resources Human Resources
Self Self- -Service HR Service HR
iRecruitment iRecruitment
Learning Mgmt Learning Mgmt
Online Learning Online Learning
Time and Labor Time and Labor
Payroll Payroll
Advanced Benefits Advanced Benefits
Comprehensive Workforce Lifecycle Mgmt
Nurture the Government-Employee Relationship
Align recruiting
with the needs of
the organization
Plan, budget, and
forecast headcount
Track applicants
from recruit to hire
and share info
across enterprise
Track employee
competencies
Deliver access
to blended
learning content
and community
Manage career
development
Automate review
processes
Communicate
performance
metrics real-time
Integrate total
compensation
with employee
development
Provide access to
retirement benefits
Maintain ex-
employee data for
archive / compliance
Plan, Recruit
& Hire
Review
& Reward
Develop
& Retain
Exit /
Retire
Automate Fast, Accurate Delivery of Compensation
Maintain Cycle of Workforce Improvement
Administer
Enable you to:
Manage Human Resources as Strategic Investments
Provide Trusted Financial Management
Procure with Fiscal Responsibility
Collaborate for Efficient Issue Resolution
Integrate Information for Critical Business Decisions
Oracle Local
& National
Govt Solutions
Financial
Applications
Financial
Applications
HR &
Payroll
HR &
Payroll
Procurement Procurement
Citizen
Services
Citizen
Services
Case Mgmt /
Security
Case Mgmt /
Security
Information Portal
Key Performance Indicators & Business Intelligence
Information Portal
Key Performance Indicators & Business Intelligence
Technology Enablers
Data Management Security Integration Tools
Technology Enablers
Data Management Security Integration Tools
Provide Trusted Financial Management
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Increased oversight of public funds
Revenue shortfalls from economic slowdown
Increased oversight of public funds
Revenue shortfalls from economic slowdown
Scarce funds disbursement to programs & agencies
Latent funds tracking and reporting
Scarce funds disbursement to programs & agencies
Latent funds tracking and reporting
Finance Finance
Financials Financials
Grants Grants
Loans Loans
Internet Expenses Internet Expenses
iReceivables iReceivables
Financial Analyzer Financial Analyzer
Real Estate Mgmt Real Estate Mgmt
Maintenance Mgmt Maintenance Mgmt
Enable you to:
Manage Human Resources as Strategic Investments
Provide Trusted Financial Management
Procure with Fiscal Responsibility
Collaborate for Efficient Issue Resolution
Integrate Information for Critical Business Decisions
Oracle Local
& National
Govt Solutions
Financial
Applications
Financial
Applications
HR &
Payroll
HR &
Payroll
Procurement Procurement
Citizen
Services
Citizen
Services
Case Mgmt /
Security
Case Mgmt /
Security
Information Portal
Key Performance Indicators & Business Intelligence
Information Portal
Key Performance Indicators & Business Intelligence
Technology Enablers
Data Management Security Integration Tools
Technology Enablers
Data Management Security Integration Tools
Procure with Fiscal Responsibility
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Complex sourcing requirements
Continued declines in budgets demand strict cost mgmt
Complex sourcing requirements
Continued declines in budgets demand strict cost mgmt
Poor visibility into purchasing spend
Purchasing staff consumed by admin activities
Poor visibility into purchasing spend
Purchasing staff consumed by admin activities
Procurement Procurement
Sourcing Sourcing
PO Contracts PO Contracts
iProcurement iProcurement
Services Procurement Services Procurement
Purchasing Purchasing
iSupplier iSupplier Portal Portal
Payables (Financials) Payables (Financials)
Automated Procure-to-Pay Execution
Enforce Sourcing and Financial Control
Requestor
*Master Purchase Agreements
Configurable, Pre-Defined Best Practice Purchasing Workflow
Negotiated
Contracts /
MPAs*
Receive &
Reconcile
Automated Approval Policies
(e.g., Funds Checking)
Review /
Approve
Consolidate
Demand
Create &
Route PO
Pay Supplier
Matching
Rules
Receiving
Options
Accrue / Relieve
Tax Encumbrance
Approved
eCatalogs
via Web UI
Enable you to:
Manage Human Resources as Strategic Investments
Provide Trusted Financial Management
Procure with Fiscal Responsibility
Collaborate for Efficient Issue Resolution
Integrate Information for Critical Business Decisions
Oracle Local
& National
Govt Solutions
Financial
Applications
Financial
Applications
HR &
Payroll
HR &
Payroll
Procurement Procurement
Citizen
Services
Citizen
Services
Case Mgmt /
Security
Case Mgmt /
Security
Information Portal
Key Performance Indicators & Business Intelligence
Information Portal
Key Performance Indicators & Business Intelligence
Technology Enablers
Data Management Security Integration Tools
Technology Enablers
Data Management Security Integration Tools
Collaborate for Efficient Issue Resolution
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Citizen expectations for immediate access to services and info
Required cross-dept coordination
Citizen expectations for immediate access to services and info
Required cross-dept coordination
Increasing case load with fewer workers
Conflicting constituent data across departments
Increasing case load with fewer workers
Conflicting constituent data across departments
Citizen Data Hub Citizen Data Hub
Case Management Case Management
iSupport iSupport
TeleService TeleService
Interaction Center Interaction Center
Collaboration Suite Collaboration Suite
Repair Services Repair Services
Field Service Field Service
Advanced Scheduler Advanced Scheduler
Mobile Field Service Mobile Field Service
Spares Management Spares Management
Common
Information
Repository
Common
Information
Repository
360 View of Citizens
Current Issue Criticality
Contact Information
Interaction / Issue History
Community / Relationships
Provide All Constituents With a Single Version of The Truth
Foundation: Common Info Repository
Capture Cross-Agency Information in Single Location
Consistent Information
Regardless of Agency / Individual
Regardless of Timing
Regardless of Requestor
Regardless of Type / Topic
Citizens Agencies
Convenient Citizen Access Options
Enable Info Access via Multiple, Integrated Channels
Web-based self-service
integrated with other
channels (telephone,
email, voice / IP)
Collaborative tools (chat,
co-browse) to enable
real-time guided support
Convenience of moving
to agent assisted mode
at any time
Single, intelligent routing
to blend channels
Citizen Info
Service Info
Transaction Info
Knowledge Base
Interaction Channels
Agent
Assisted
Self-
Service
Web
Email Phone
Web
Conference
Message
Board
Common
Information
Repository
Enable you to:
Manage Human Resources as Strategic Investments
Provide Trusted Financial Management
Procure with Fiscal Responsibility
Collaborate for Efficient Issue Resolution
Integrate Information for Critical Business Decisions
Oracle Local
& National
Govt Solutions
Financial
Applications
Financial
Applications
HR &
Payroll
HR &
Payroll
Procurement Procurement
Citizen
Services
Citizen
Services
Case Mgmt /
Security
Case Mgmt /
Security
Information Portal
Key Performance Indicators & Business Intelligence
Information Portal
Key Performance Indicators & Business Intelligence
Technology Enablers
Data Management Security Integration Tools
Technology Enablers
Data Management Security Integration Tools
Integrate Inf. for Critical Business
Decisions
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Requirement for a secure, scalable, and resilient IT
infrastructure
Requirement for a secure, scalable, and resilient IT
infrastructure
Multiple 3rd party and legacy systems
Latent access to time-sensitive operations data
Multiple 3rd party and legacy systems
Latent access to time-sensitive operations data
Database Database
Enterprise Edition Enterprise Edition
RAC RAC
Partitioning Partitioning
Advanced Security Advanced Security
Label Security Label Security
Application Server Application Server
Enterprise Edition Enterprise Edition
Systems Management Systems Management
Development Tools Development Tools
Open, Interoperable, and Secure
XML support
HL7
Web services
Directory services (LDAP)
Scalable, end-to-end security
Platform independent & resilient
Reduce Risk, Lower Cost, Reduce Risk, Lower Cost,
Foster Current and Future Foster Current and Future
Interoperability Interoperability
Meet Government Requirements
Create Value By Leveraging Standards
Standards Compliant
JFMIP, NEDSS, HIPAA
Independent security validations:
Common Criteria (ISO 15408)
FIPS 140-1 Level 2
NSTISSP Number 11
ANSI SQL (FIPS 127-2)
Java & J2EE support
Object Management Groups (OMG)
Common Warehouse Metamodel
(CWM)
Oracle Local & National Govt Solutions
With Integrated Business Intelligence & Corporate Governance
Automate workforce management to hire, develop, and
retain key people while lowing staffing costs
Align skills & total compensation with organizational goals
Improve citizen services by providing convenient and
secure Internet access to personal / government information
Speed issue resolution via integrated case management
Utilize web-based sourcing to reduce procurement spend
Enforce negotiated agreements by integrating contract
management with procure-to-pay execution
Integrate financial information to ensure accurate,
consolidated planning, budgeting and reporting
Standardize financial processes with shared services
Ensure secure storage of and access to confidential info
Leverage leading IT standards such as integration services
and grid computing to reduce total cost of ownership
Manage Human
Resources as
Strategic Investments
Manage Human
Resources as
Strategic Investments
Collaborate for
Efficient Issue
Resolution
Collaborate for
Efficient Issue
Resolution
Procure with
Fiscal
Responsibility
Procure with
Fiscal
Responsibility
Provide Trusted
Financial
Management
Provide Trusted
Financial
Management
Integrate Info for
Critical Business
Decisions
Integrate Info for
Critical Business
Decisions
Customer
Case Studies
Achieved annual savings of $20+ million since 2003
Anticipate 78% ROI in five years (post implementation)
Achieved annual savings of $20+ million since 2003
Anticipate 78% ROI in five years (post implementation)
* Federal Managers Financial Integrity Act * Federal Managers Financial Integrity Act ** Joint Financial Management Improvement Program ** Joint Financial Management Improvement Program
US Department
of Transportation
Cabinet-level department of the U.S. dedicated to ensuring fast, safe,
efficient, accessible and convenient transportation
$58.6B Annual Budget (2004), comprised of 13 autonomous agencies
Solution Goals
Unite the various agencies financial systems onto a common, web-enabled
infrastructure based on "commercial off-the-shelf" software
Centralize and standardize core business processes across the DOT & provide
shared services to other smaller agencies
Live on 11i
U.S. Federal Financials (including Payables, Purchasing & Receivables), Asset
Mgmt, Project Billing/Costing, Order Mgmt, and Financial Analyzer
Enables DOT compliance with requirements of the FMFIA* including standard
general ledger (SGL) regulations and JFMIP** guidelines
Reduced year-end close time from 15 days to less than 1 to meet OMB requirement
Largest public housing authority in North America
Over 14,000 employees managing 181,581apartments in 2,694 residential
buildings and 345 developments
Live on 11i
Public Sector Budgeting, Financials, Cash Management, Grants, Human
Resources, iProcurement, Purchasing, Fixed Assets, Inventory, Order Mgmt
Manages 70 department-level budget centers on a single instance
Implemented multi-year budget plans and semi-annual reviews
Cut staffing costs by around 30% while complying with new financial-reporting
requirements from the U.S. Department of Housing and Urban Development
Tracks grant expenditures via full integration of Grant management with GL
Reduced an estimated $46 million of excess inventory
Cut purchasing costs by $1.5M annually and reduced maverick buying
Saves estimated $4.5M annually from improved admin productivity
Achieved positive project cash flow with estimated $105M total benefit
We have seen increased productivity in warehouse operations, we have eliminated
physical inventory, and automated our procurement process. All of which has
resulted in significant labor productivity improvement. -- Natalie Rivers, Deputy GM
2M ($3.7M US) annual savings with additional 5.5M ($10.3M US)
expected by 2008
Increased constituent satisfaction ratings to 98%
2M ($3.7M US) annual savings with additional 5.5M ($10.3M US)
expected by 2008
Increased constituent satisfaction ratings to 98%
Oracle CRM gives us a complete, out-of-the-box solution that integrates seamlessly
with Oracles Database, other E-Business Suite applications, and third-party products.
This modular approach means we can purchase the core applications we need now and
add new ones as required, optimizing our budget.
-- Graham France, Head of Service Reengineering and Development
Local council of Kingston upon Hull in Englands Humber region
Serving more than 250,000 constituents
Live on 11i
Scripting, iSupport, TeleService, Field Service, Mobile Field Service,
Balanced Scorecard, Purchasing, iProcurement, Enterprise
Asset Mgmt, Human Resources Mgmt, Tutor, Financials
Reduced lost calls from 40% to less than 2%
Answer over 98% of calls within 10 seconds (up from 57%)
Cut PO cycle by 80% & reduced number of suppliers by 70%
A Few More Customers
State & State &
Local Local
National National
New York City
School Construction
Authority
THE DEPARTMENT OF
INTERNAL AFFAIRS
NEW ZEALAND
Oracle Applications in Bulgaria
Bulbank, RaiifeisenBank, Citybank, Post Bank,
Hebros/HVB Bank, First Investment Bank, BTC
bTV, CableTel
QBE, Bulstrad
Dunapack Rodina, Bella
Bulgarian Army (Phase I)
CnSys
Melexis
Farmer 2000 retail
University of National and World Economy
Information Age Applications
www.oracle.com/applications