Scribd Logo
Upload

Welcome to Scribd!

  • IT Director

    Uploaded by

    jaimefjorge
    226 views2 pages
    The IT Director wishes to [1] please upper management and stakeholders by reducing costs and providing good IT support, [2] optimize resources and reduce development times to achieve client satisfaction and make money for the company, and [3] fears negative feedback, project failure, and obstacles that could prevent professional growth within the company.

    Original Description:

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The IT Director wishes to [1] please upper management and stakeholders by reducing costs and providing good IT support, [2] optimize resources and reduce development times to achieve client satisfaction and make money for the company, and [3] fears negative feedback, project failure, and obstacles that could prevent professional growth within the company.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    226 views2 pages

    IT Director

    Uploaded by

    jaimefjorge
    The IT Director wishes to [1] please upper management and stakeholders by reducing costs and providing good IT support, [2] optimize resources and reduce development times to achieve client satisfaction and make money for the company, and [3] fears negative feedback, project failure, and obstacles that could prevent professional growth within the company.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    IT Director Empathy Map

    Large/Medium Company Decider


    Thoughts/Wishes

    Observation (sight) Hearing


    Make $ and make the company $. Have more decision power/grow inside a company Achieve client satisfaction through good products Please upper management (boss)/stakeholders Reduce costs Provide good IT support to the company

    High amount of different technology An ocean of daily and constant inovation and offering Watches competitors growing and needs to react Watches the companies projects' cost and times slip Watches how other IT directors view and manage their departements

    Speaking/Action

    Moved by bosses'/inuencers opinion Hears constant economic crisis Inuenced through internet channel Hears about software development spending

    Cost reduction through (learned in an interview with chief architect of BCP): Supplier contract renegotiation Resource optimization Company restructure through discharging people Redesign development process Use tools like Kamino Obtain more technology to achieve Less development times
    Page 1 Empathy Map: IT Director

    Summer of startups

    Pain

    More resource optimization

    Win/Aspirations/Desire

    Costs Time of Software Development Negative client impact of software products with bugs Fear of project failure Fear of negative feedback by boss/stakeholder Obstacles: Resistance/Need to change Project slip

    Grow inside the company Optimize human/technological resources Measures success through development time prot costs stakeholder/client/boss acceptance

    Summer of startups

    Page 2

    Empathy Map: IT Director

    You might also like