5 Did employee obtain the name of the caller ? 6 Did employee obtain the name of the company?

7 Did employee obtain the telephone number and email address of the client ? 8 Did employee obtain the date of the event ? 9 Did employee obtain the nature of the event ? 10 Did the employee ascertain the number of people for the event ,timings o f the event and seating arrangement which will be required? 11 Did the employee demonstrate good product knowledge to guide the caller on the banquet hall which will best suit the requirement? 12 Did employee ascertain if residential rooms will be required for the eve nt? 13 If the above answer is Yes , did the employee convey that the relationsh ip manager from room sales will contact the caller? 14 Did the caller receive a call back from the Relationship Manager within the same day? Incase the venue was on a waitlist status 15 Did the employee convey a time frame by when he/she will revert to the c aller with the status update? 16 Did the employee check if the client is flexible on the dates? 17 Was a proposal for both rooms (incase required) and banquets sent to the client within 24 hours?