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  • CS Format Int PDF

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    Manthan Desai
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    This document contains a customer satisfaction assessment form for internal customers to evaluate various sections/divisions within an organization. The form collects feedback on the quality of service, timeliness, attitude, and knowledge of service providers. It rates these parameters as excellent, very good, good, satisfactory or poor. The feedback is used to calculate a customer satisfaction index. The form also has a section for any problems faced or suggestions for improvement.

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    This document contains a customer satisfaction assessment form for internal customers to evaluate various sections/divisions within an organization. The form collects feedback on the quality of service, timeliness, attitude, and knowledge of service providers. It rates these parameters as excellent, very good, good, satisfactory or poor. The feedback is used to calculate a customer satisfaction index. The form also has a section for any problems faced or suggestions for improvement.

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    Download as PDF, TXT or read online from Scribd
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    10 views2 pages

    CS Format Int PDF

    Uploaded by

    Manthan Desai
    This document contains a customer satisfaction assessment form for internal customers to evaluate various sections/divisions within an organization. The form collects feedback on the quality of service, timeliness, attitude, and knowledge of service providers. It rates these parameters as excellent, very good, good, satisfactory or poor. The feedback is used to calculate a customer satisfaction index. The form also has a section for any problems faced or suggestions for improvement.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    of 2

    QUALITY SYSTEM FORMAT

    Customer Satisfaction Assessment Form -Internal Customers


    Dated:-------1. 2. 3. Name of the Section/Division & Wing: Major Services availed from the section/Division(Names) Period of feedback: Rating Good Satisfactory 6040-50% 79%

    Sl. Technical/Service No. parameters(weight age factor)

    Excellent >90%

    V. Good 8090%

    Poor <40%

    1 Quality of service (value addition((Q) Whether all the requisite information was provided completely (25%) Clarity of information documents(20%) Any additional relevant information volunteered for help/guidance (10%)

    Sl. No.

    Technical/Service parameters(weight age factor)

    Excellent V. >90% Good 8090%

    Rating Good Satisfactory 6040-50% 79%

    Poor <40%

    2.

    3.

    4.

    Timeliness(T) Was the information/service provided timely (20%) Attitude (A) Whether attitude of persons providing the service was positive.(10%) Knowledge (K) Subject knowledge of service provider(Technical /Admn) (15%)

    C.S.I.= Qx0.55 + Tx0.2 + Ax0.1 + Kx0.15


    (Customer satisfaction index) 4. Any problem faced/suggestion for improvement:

    Name of assessing ___________ Designation _________ Signature _____ Authority

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