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Service Report Template

The document provides a template for a service report with details on introduction, scope of services, a template for high level management, and an appendix. The template includes sections for performance reviews of different services, key metrics, success factors, areas for improvement, issues and an action plan.

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2K views4 pages

Service Report Template

The document provides a template for a service report with details on introduction, scope of services, a template for high level management, and an appendix. The template includes sections for performance reviews of different services, key metrics, success factors, areas for improvement, issues and an action plan.

Uploaded by

ggalaxystar80
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
  • Service Report Template Title: Cover page with the document title, indicating the nature of the document regarding service reporting.
  • Scope of Services: Describes the services covered within the reporting, defining the boundaries and extent of the service report.
  • Service Report Template for High Level Management: Provides a template structure and administrative sections required for compiling high-level management reports.
  • Introduction to Service Reporting: Explains the importance and process of service reporting, highlighting the responsibilities involved in creating and managing IT service reports.
  • Performance Review Forms: Includes sections for filling out performance reviews related to service adherence, improvement areas, and actionable insights.
  • APPENDIX: Supplementary section intended for appending detailed reports or data supporting the main document.

Service Report Template

Service Report Template

1. Introduction to Service Reporting


Service reporting is a standard process for creating, maintaining, and managing the reports on IT service management.
Service reporting brings awareness and notifies the vital information to stakeholders about the service provider’s
operations through accomplishments, issues, breaches etc. These reports are created to capture key information about IT
operations, enabling the stakeholders to make important decisions.

Service reporting produces different types of reports for different levels of management.

a) Reports for Operational Management should be very detailed and contain complete details of every transaction
associated with IT services. These reports will generally contain bulky volumes of data, and these reports are
normally produced daily.
b) Reports for Tactical Management should have very important details of IT services, operations, and processes;
these reports are produced weekly or monthly.
c) Reports for High Level Management should present vital information which should be easily understandable,
accessible, and should give a snapshot of the IT operations and processes.

Service reporting will produce a variety of reports like Informational Reports, Analytical Reports, Compliance Reports,
Persuasive Reports, Trend analysis reports, and standard reports (which are ad-hoc, daily, monthly, quarterly and annual).

Important tasks in service reporting are:

a) Data collection
b) Data processing, based on the audience
c) Review
d) Approval
e) Data Publishing and distribution

2. Scope of Services
<Scope of the reporting; what is covered and what is excluded >

<Brief description of the services covered>

3. Service Report Template for High Level Management


<Title and brief description of the report>

<Parties to the agreement and signatories>

Service Report No. - Date:

Prepared By: <Service Level Manager Name>


Customer Name:
Service Report Template

List of services provided:

Service A
Service B
Service C

<Service A> Performance Review


SLA Adherence:
CSat %
Previous Review Date Current Date:
Business Group Next Review due on:
Summary of services:

Previous Review Outstanding Details:

Success Factors:

Areas of Improvement:

Additional Requirements if any:

Review of Current Issues:

Lessons learnt:

Any Additional Requests from Business:

<Service B> Performance Review


SLA Adherence:
CSat %
Previous Review Date Current Date:
Business Group Next Review due on:
Summary of services:

Previous Review Outstanding Details:


Service Report Template

Success Factors:

Areas of Improvement:

Additional Requirements if any:

Review of Current Issues:

Lessons learnt:

Any Additional Requests from Business:

Action plan

No. Actions to be done Responsibility Targeted Date Remarks


1

Minuted by:

4. APPENDIX
[Insert the operational report and tactical reports to support the document.]

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