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CUSTOMER ON-BOARDING IN PRACTICE

Erik Frisk @erikfrisk / ef@erikfrisk.com

Know Like rust T Try Buy peat Re Refer

RDING N-BOA

utes... 20 min e next In th

what I do Me and stomers ng with cu Deali Product eliverable D ding team e on-boar Th

B2B (Enter prise)


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Exploration adventure!

BURNING ISSUES

STOMER CU NTERS ENCOU

ging ana M

EXPECTATIONS
Underst anding

NAL ERSO ET P G

ERABLE DELIV ODUCT PR

elivery port/d es/sup sal upgrade a cust omer account/ do customer-sp eci c integratio ns
Can your -reps without the aid of a developer? ,

THE PION HAM C ABLE LIVER DE UCT PROD

ARDING E ON-BO TH TEAM

CUSTOMER PERCEPTION =

REALITY

2 types of people >

al son er tp Ge
RELATIONSH IP PEOPLE

Champ ioning the De liverabl e Produc t


ENCE MPET SS-CO CRO GERS MANA JECT PRO

ways Takea

stomer ith a cu offee w Grab a c agenda thout an wi estion if p to qu worksho edule a Sch verable ct is deli r produ you people ionship ur relat erable int yo Pinpo of deliv mpions our cha and y roduct p

ik Frisk Er
erikfrisk @ ikfrisk.com ef@er

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