Transforming IT with Cloud Computing

Trae Chancellor Salesforce.com

Cloud Computing is Transformational for IT

Adoption of the cloud is accelerating Deliver innovation and business priorities IT transformation: Org, Architecture, Ops Leverage and Advantage

We Began with Single Tenant Complexity

Provisioning Upgrades
Deployment 1 Deployment 2 Deployment 3

Tuning DR planning Broken integrations Broken customizations Security vulnerabilities

Deployment 4

Deployment 5

Deployment 6

Performance problems Reliability problems Unhappy customers

Deployment 7

Deployment 8

Deployment 9

Our IT Vision: Salesforce on Salesforce

Organization
Improve Productivity & Innovation

Operations
Improve Efficiency

Infrastructure
Reduce Cost

Our Transformation Took Five Stages

Implement CRM
Implement Salesforce applications

Customize

Extend

Commit

Iterate

Create business specific requirements

Add complex functionality

Design, build and deploy mission critical applications

Continuously improve existing apps and deliver new apps

Stage 1: Implement Core CRM Solution

Implement change management strategy Centralize Salesforce administration into IT

Define and build operational processes

Implement CRM

Customize

Extend

Commit

Iterate

Stage 2: Customize to Automate Basic Processes

Eliminate rogue spreadsheets, manual processes and databases

Review project portfolio for cloud opportunities Train All IT Employees on Force.com Develop integration strategy and solutions

Implement CRM

Customize

Extend

Commit

Iterate

Implement CRM

Customize

Extend

Commit

Iterate

Stage 3: Extend Automation with Custom Apps

HCM and Recruiting
Organizational alignment with cloud model Agile development methodology to develop 5 times as fast with half the cost Refine business and IT roles and processes to reduced project requests by 70%

Implement CRM

Customize

Extend

Commit

Iterate

Stage 4: Commit to Platform for App Development

Quote to Cash
Transitioned 30% of IT Staff to development Delivered projects 5 times faster Deployed complex business automation. Cost avoidance of $120K capital and 22% reduced maintenance for one project
Enterprise Service Bus

Reduce datacenter footprint with 40% reduction in cost

Implement CRM

Customize

Extend

Commit

Iterate

Stage 5 Iterate: Run Our Business in the Cloud

Human Capital Management

Finance

Customer Service

Sales & Marketing

Development

IT Infrastructure

Compliance and Risk

Workday HCMD
Salary.com Salary Manager Performance Management Time-off Manager

Coupa Procure to Pay

Concur T&E Manager Manhattan Space & Lease Management Contract Management

Salesforce Customer Service

Salesforce Content Salesforce Ideas Plateau Learning Management Professional Services Management

SFA
Marketing

Development Domain

Volunteer tracking
ADP Payroll iemployee Time Tracking

Program and Click to dial (CTI Resource Integrations) Management Event Agile Scrum Management and Bug Opportunity to Management Quote QA Test Quote to cash Director Sales Compensation Checkout Ecommerce Live Chat (Google)

IT Infrastructure Support
Portfolio Management Compliance IT Help Desk

Compliance/Ri sk Domain
Audit Controls Management

LiveOps
Asset Management Intranet Google Apps

We Leveraged the Cloud to Deliver Business Impact

Focus People

Business Success High User Adoption

Automate Process

Simplified Programming Model Compose with Clicks Fast Delivery Instant Start and Scale Reusable Components Cloud Ecosystem Continuous upgrades Disaster recovery On latest release

Leverage the Cloud

Next Steps
www.salesforce.com/platform Sign up for a free developer account Join the Force.com developer community Detailed customer success stories First application free up to 10 users (Existing Customers) www.salesforce.com/cloudcomputing

Discussion