K HOACH BAO TRI PHN MM Gii thiu Tn phn mm c bo tr: Website nh gi hc phn ca trng i hc Cn Th Bo tr phn mm nhm nhng mc ch sau

y: Pht hin v chnh sa li trn h thng phn mm sau mt thi gian vn hnh. Nng cp mt s chc nng ca h thng phn mm ph hp vi nhu cu ca khch hng v nng cao tnh hu dng. Chuyn i h qun tr c s d liu ti u ha v bo mt h thng. xut cc bin php nhm hn ch li ti a trn h thng. xut cc bin php nhm ci thin tc x l ca h thng, tit kim chi ph v thi gian bo tr sau nay. G b mt s chc nng khng cn thit. i vi nhng h thng c mt s ti liu lin quan n h thng b tht lc, bo tr phn mm trong trng hp ny cn nhm mc ch: Phc hi thng tin b mt Cung cp ci nhn khc v h thng Trch ra cc thnh phn c th ti s dng Phm vi hot ng bo tr phn mm: hot ng bo tr phn mm ch thc hin nhng cng vic k kt trong bn hp ng bo tr phn mm. Cc nh ngha: STT Thut ng/T vit tt 1. Phn mm 2. Bo tr nh ngha/M t Cc chng trnh my tnh Hot ng gi cho mt thc th trng thi hin ti c chnh sa, hp l, gi

3.

Bo tr phn mm

cho khng b sai hay suy thoi [IEEE 1219] S sa i mt sn phm phn mm nhm hiu chnh li, ci thin s thc thi hay cc c tnh khc, hay lm cho sn phm thch ng vi mi trng b thay i Phin bn hin ang s dng ca phn mm Hp ng nhm m bo quyn li v ngha v ca cc bn trong lnh vc bo tr phn mm. Cc dch v h tr hot ng bo tr phn mm Cc dch v h tr k thut v gii p thc mt ca khch hng trong khong thi gian nht nh khi hot ng bo tr kt thc Khong ch ph cn cho hot ng bo tr Phn mm sau khi c bo tr nng cp

4. 5.

Phin bn hin ti Hp ng bo tr phn mm

6. 7.

Dch v bo tr Bo hnh

8. 9. I.

Ph bo tr Phin bn sau Tng quan v bo tr phn mm T chc bo tr

Nhm bo tr phn mm c chc nng nng cp h thng phn mm, phc hi cc ti liu lin quan n h thng theo yu cu ca khch hng. Nhm trng (kim bo tr vin): nhn d n c phn cng, k nhn hp ng v k hoch bo tr, phn cng cng vic cho cc bo tr vin, ghi nhn v theo di tin ca cc thnh vin. Th k: son hp ng bo tr, son k hoch bo tr, vit bo co, giao tip vi khch hng, thu thp yu cu t pha khch hng.

Bo tr vin: tin hnh ci t v s dng phn mm, tm ra nhng im hn ch, tin hnh bo tr nng cp h thng, chuyn giao phn mm cho khch hng. Sp mc u tin cho k hoch lm vic Cng vic c sp xp theo cc mc u tin sau t cao (6) n thp(1): STT 1 2 3 4 5 6 7 8 Cng vic Mc u tin K hp ng Bo tr phn mm 6 Lp k hoch bo tr 5 Ci t phn mm 5 Tm hiu phn mm 4 Tm ra mt s im hn ch 4 xut nhng yu cu thay i 3 Tin hnh bo tr sn phm phn mm theo cc 2 yu cu thay i va ngh Vit bo co 1

Tm tt ti nguyn Ngun ti nguyn bao gm: -

Ti nguyn nhn s: gm 5 thnh vin Ti nguyn phn mm gm: trnh duyt Mozilla Firefox, Internet Explorer,Google Chrome; Easy PHP, Cc ngun ti liu ni b, h s giy t, vn bng, Ti liu cc chun bo tr phn mm Ti nguyn my tnh gm 3 my laptop Bi bo co v sourse code do gio vin cung cp

Cng c Cc loi cng c bo tr phn mm: Cc cng c h tr lp trnh: o phpDesigner

o Trnh son tho Text Document, Microsoft Word o powerDesigner o Macromedia CS5 Quy trnh bo tr phn mm Hot ng bo tr c thc hin theo quy trnh bo tr theo chun IEEE 1219

Nhn dng vn /hiu chnh, phn loi v xp mc u tin

Phn tch

Thit k Yu cu thay i Pht hnh Ci t

Kim th chp nhn

Kim th h thng

Mi giai on ca quy trnh c trnh by theo Kim sot Input Tn giai on Output

Quy trnh lin quan

Cc yu cu bo co bo tr phn mm Cc yu cu hnh chnh 1. Bo co vn v gii php Quy trnh RE c nhiu dng khc nhau, ph thuc vo lnh vc ng dng, cc nhn t lin quan v t chc pht trin yu cu. Tuy nhin, c mt s c tnh chung cho cc quy trnh l : o Thu thp yu cu (Requirements elicitation) o o o Phn tch yu cu (Requirements analysis) Kim chng yu cu (Requirements validation) Qun tr yu cu (Requirements management)

Cc ni dung chnh o Nghin cu kh thi (Feasibility studies) o Thu thp yu cu v phn tch(Requirements elicitation and analysis) o Kim chng yu cu hp l (Requirements validation) o Qun tr yu cu (Requirements management) a. Qun l cu hnh

M t qun l cu hnh cho hot ng bo tr: o Qun l s thay i: o Quyn kim sot (ban qun l cu hnh) o Kim sot cp nht h thng Qun l s thay i: Kim sot thay i (Change control) Khi pht trin hoc bo tr mt sn phm phn mm, vic thay i yu cu l khng th trnh khi.Mc ch ca change control l kim sot y tt c cc thay i nh hng n vic pht trin mt sn phm. i lc ch mt vi yu cu thay i nh ca khch hng, tt c cc chng ca quy trnh pht trin phn

mm t thit k, n vit code, n kim tra sn phm u phi thay i theo. Nu cc thay i ny khng c kim sot cht ch s dn n rt nhiu sai st. Cc bc c bn ca kim sot thay i bao gm: Nghin cu, phn tch Ph chun hoc khng ph chun Thc hin vic thay i Kim tra vic thay i Xc lp baseline mi Trong kim sot thay i, ta cng thng gp khi nim nhm kim sot thay i gi tt l CCB (Change Control Board), nhm ny c thnh lp trong tng d n. CCB thng thng bao gm: Ngi QLCH (Configuration Manager) Trng d n (Project Manager) Trng nhm (Technical Lead) Trng nhm kim sot cht lng (Test Lead) K s cht lng (Quality Engineer) V nhng ai b nh hng bi cc thay i Nhim v ca CCB thng l: Bo m tt c cc thay i l c cc b phn lin quan nhn bit v tham gia Xem xt, ph chun hoc ph quyt cc thay i trn cc baseline Kim tra, xc nhn cc thay i Ph chun cc bn phn phi sn phm (release) n khch hng b. Qun l cht lng

Kim sot cht lng bao gm vic kim tra qu trnh pht trin phn mm m bo rng cc th tc v cc chun m bo cht lng c tun theo. Nh

ti tho lun chng trc , mc thc hin qu trnh phn mm c kim tra li cc chun d n c nh ra trong qu trnh kim sot cht lng. C hai cch tip cn b xung cho nhau m c th c s dng kim tra cht lng ca mc thc hin ca d n. o Vic r sot li cht lng ni m phn mm, ti liu ca n v cc qu trnh s dng to ra m phn mm c r sot bi mt nhm ngi. Vic r sot chu trch nhim vic kim tra cc chun d n c tun theo v phn mm v cc ti liu lm cho ph hp vi nhng chun ny. S lch khi cc chun ny ch v ngi qun l d n c cnh bo ti chng. o nh gi phn mm t ng l ni phn mm v cc ti liu c s c to ra x l bi mt s chng trnh v c so snh vi cc chun p dng cho d n pht trin ring bit. nh gi t ng ny c th bao gm vic o mt s thuc tnh phn mm v so snh nhng o vi mt s mc mong mun. Ti s tho lun o phn mm. 2. Cc yu cu ti liu bo tr Cc ti liu c bo tr: o o o o Ti liu c t Ti liu thit k chi tit Ti liu kim th Ti liu phn tch yu cu ngi dng

Quy trnh thay i/cp nht ti liu: - Ci t v s dng phn mm. - Tm li trn h thng. - a ra cc xut thay i, thng k cc thay i cui cng.

- Tin hnh bo tr h thng. - Cp nht cc ti liu cn c bo tr. - Hon tt quy trnh thay i. Lp k hoch v pht hnh ti liu.