AREA OF IMPROVEMENT

1. Invoice to be sent to individual branch with name of the branch & concerned officer mentioned DDO, GIDC, UGVCL 2. Customer dont receive the invoice on time DDO & GIDC 3. Customer resistance to Online invoice DDO 4. Concerned officer transferred, but still the key is used in his name DDO & UGVCL 5. One key used by many divisions for different nature of work VMC & GIDC 6. Delays on account of approval required from many officers - DDO 7. Delays on account of lack of interest & attention in processing the invoice DDO, VMC & MGVCL 8. Accounts official requires hard & signed copy of invoice for clearance DDO & GIDC 9. People are aware about nprocure but not about ncode - DDO 10. Perceived only as a tendering organization - DDO 11. Invoice payment requires submission of Professional Tax Certificates VMC 12. Delivery of invoice at the doorstep instead of the HO VMC 13. Demand for advance receipts - VMC 14. Delay in payment on account of payment by cheque DDO (Still follow the traditional process of making payment through cheque Generally this is done to maintain records in hard form. Secondly, people are not tech-savvy, which leads to dependency on others for making payments. 15. Resistance to change, lack of interest in framing & following new policies & procedures. for all 16. Lack of adequate details from our end Concerned officer & Department. PGVCL, VMC, GIDC, DDO & UGVCL. 17. TDS deduction charged at different rates by different departments. 18.