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I hope that the action and explanation above resolves your enquiry and concludes this matter for

you. However if you are unhappy with the action I have taken and my response you can contact the Escalated Customer Resolution team who will reinvestigate your comptaint. They can be contacted by writing to: Escalated Customer Resolution Team, Royal Mait, P0 Box 466, Plymouth, PL9 7HJ. Please can I ask that, if you do wish to contact the team, you inctude your Royat Mai[ reference number which is at the top of this tetter. Yours sincerely

I{et$ flcton
Ketty Acton

Customer Service Advisor

Enclosed: Copy of signature

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