De‐registration FAQ

Q: How does the process look like?

A: Once we have received the payment for the service, Avalara will first de‐register your VAT
number(s) and file any outstanding VAT returns you may have. If you are subscribed, you may be
asked to request catch‐up/retroactive returns with Amazon in order for us to complete all
outstanding fillings.
Detailed process can be found on the VAT de‐registration form.

Q: How long does the de‐registration process take?

A: The de‐registration times differ depending on the jurisdictions:

 France up to 5 months
 United Kingdom between 3‐10 working days
 Poland up to 2 weeks
 Czech Republic up to 1 month
 Italy up to 2 months
 Spain up to 3 months
 Germany up to 3 months

Please note, these are the tax offices timelines and Avalara cannot speed up this process once the
de‐registration request has been sent to the tax authorities.

Q: How long will it take to complete my outstanding fillings?

A: All fillings will be completed according to the deadlines displayed on Seller Central. Whenever
applicable, if you are asked by us to request catch‐up/retroactive returns from Amazon, the sooner
this has been requested, the sooner we can start working on them and complete the process.
If you are unsubscribed, we will only be able to proceed with filling outstanding returns once we
have received all the required data. Any delays with providing those will also result in delayts

Q: Why am I asked to request catch‐up/retroactive returns with Amazon?

A: You may be asked to request catch‐up/retroactive returns from Amazon for different reasons.
Usually, the reason is that you have started activities in the country before you have been
onboarded with Avalara in which case these have not been filed by us. Other reasons include missing
payments to tax offices etc.
If you are subscribed, we can only file these once you have requested these periods with Amazon.

Q: I am asked to write the full date of when I stopped activities in the country, however I am still
trading in the country with my OSS number. What should I write?
A: In this case, we kindly ask you to write the full date of when you stopped all activities in the
country using the VAT number you wish to de‐register (not the OSS number).

Q: I have transferred/sold my account to another seller on Amazon, would that be a problem?

A: Please note, VAT Services by Amazon are not transferrable. Your Seller Central account is linked to
your VAT numbers and these cannot be changed. Any activity on these VAT numbers by new seller
will be linked to your name. If new seller needs VAT numbers, they need to sign up for a new
account on Amazon. We kindly ask you to get in touch with Amazon about this.

Q: I am unsubscribed from VAT Services by Amazon and am asked to provide multiple documents
– reports, POA etc. Why?
A: Once you unsubscribed from VAT Services by Amazon, Avalara has automatically stopped
completing fillings/VAT returns for you and revoked our POA, which may have resulted in
outstanding fillings in some/all countries. In order to file any outstanding returns, we need to
reinstate our POA with the tax authorities and receive data from you to complete all the returns.
That is why we may require from you to provide us with many documents.

Q: What happens if I don’t pay my invoice on time?

A: If you don’t pay your invoice on time, your de‐registration request will be archived accordingly
and you will need to go through the de‐registration process from the beginning.