SAP BW 7.0 Bussines Content

SAP BI BCT List for NW 2004s BI Content Add-On 2
Release/Version: SAP NetWeaver2004s /NetWeaver2004s BI Content Add-On 2 Author: Jie Deng
SAP NetWeaver 2004s / NetWeaver2004s BI Content Add-On 2

BI Business Content List
Version 1.1
Status Final
Date 11/11/2005
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2005 SAP AG Neurottstr. 16 D-69190 Walldorf
Title: SAP NetWeaver2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005
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1
1.1 1.1.1 1.2 1.2.1 1.3 1.3.1 1.3.2 1.4 1.4.1 1.4.2 1.5 1.5.1 1.6 1.6.1 1.6.2 1.7
Customer Relationship Management................................................. 4

Case Management ........................................................................................... 4 Administration of cases Questions & Answers like Case attributes.................. 4 Channel Management ...................................................................................... 7 Partner & Channel Analytics Enhancements .................................................... 7 E-Commerce..................................................................................................... 8 E-Analytics Enhancements............................................................................... 8 E Analytics Restructuring of InfoAreas ........................................................... 10 CRM Service................................................................................................... 14 Time Stamp Analysis ...................................................................................... 14 Workforce Management (WFM) ..................................................................... 16 CRM Sales...................................................................................................... 19 Account Planning Content .............................................................................. 19 CRM Master Data ........................................................................................... 22 Master Data Product ..................................................................................... 22 Master Data Business Partner ...................................................................... 23 BI Content for Invoice Verification .................................................................. 24
2
2.1
Financials ........................................................................................... 25
Grantor Management...................................................................................... 25
3
3.1 3.2
Supply Chain Management ............................................................... 27

Fill Monitor and Service Loss Analysis ........................................................... 27 Auto-ID Infrastructure Analysis ....................................................................... 29
4
4.1 4.2 4.3 4.4 4.5
Supply Relationship Management ................................................... 32

Auctioning Reporting ...................................................................................... 32 Contract Management Reporting.................................................................... 33 Local Master Data Alignment.......................................................................... 35 Reporting Adaptation ...................................................................................... 36 Live Auction Reporting.................................................................................... 38
5
5.1 5.2 5.2.1 5.2.2
Product Lifecycle Management ........................................................ 39

BI Content for C-Projects................................................................................ 39 Plant Maintenance .......................................................................................... 40 BI Content for Measurement Points and Documents ..................................... 40 Maintenance KPIs for Enterprise Asset Management .................................... 42
6
6.1
Human Capital Management............................................................. 44

Analytics in MSS ERP 2005 ........................................................................... 44
7
7.1
X-Apps ................................................................................................ 45
BI Content for Resource and Program Management (xRPM) ........................ 45
Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 2 of 82

7.2 BI Content for Product Definition (xPD 2.0) .................................................... 47
8
8.1 8.2 8.3
Technology Platforms ....................................................................... 49

Root and Cause Analysis of System Performance Issues.............................. 49 Business Content for Business Process Management ................................... 50 Business Content for BI Administration Cockpit ............................................. 52
9
9.1 9.1.1 9.2 9.2.1 9.2.1.2 9.2.2 9.2.3 9.3 9.3.1 9.4 9.4.1 9.4.2 9.5 9.5.1 9.6 9.6.1 9.6.2 9.6.3 9.6.4 9.6.5
Industry Units..................................................................................... 55
Media .............................................................................................................. 55 Media Business Content Enhancements for Media ........................................ 55 Public Sector................................................................................................... 57 Position Budgeting and Control ...................................................................... 57 Personnel Budget Planning ............................................................................ 60 Enhancement of Business Content for Funds Management .......................... 60 Business Content for Defense ........................................................................ 61 Financial Services........................................................................................... 63 Bank Analyzer Basel II.................................................................................... 63 Retail............................................................................................................... 69 Aggregated Longterm Forecast ...................................................................... 69 Master data synchronization for Assortment Planning ................................... 71 Telecommunications....................................................................................... 74 Telecommunications Sales and Order Management...................................... 74 Utilities ............................................................................................................ 75 Load Profiling.................................................................................................. 75 Change of Supplier ......................................................................................... 77 Data Exchange ............................................................................................... 78 Payment Processing....................................................................................... 79 Energy Settlement .......................................................................................... 80
9.2.1.1 Personnel Budget Plan Management ............................................................. 57
Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005
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SAP BI BCT List for NW2004s BI Content Add-On 2

1 Customer Relationship Management
1.1 Case Management
1.1.1 Administration of cases Questions & Answers like Case attributes
Abstract of the Business Solution When a new case is created, a set of case attributes is maintained by the caseworker in a question-and-answer style way. These case attributes consist of a set of questions/answers which is dependent on the case category. These attributes are usually updated periodically (e.g. each 3 months) by the caseworker, e.g. via a specific task. All types of answer fields are possible (radio buttons, drop-down lists, selection fields, free text (rarely used, as not usable in reporting)). These case attributes are required for statistical reasons. There are some attributes which are maintained via these Q&A-questionnaires which are basic attributes relevant to all cases (of all categories) like priority or complexity of a case (as examples). A second area of usage is to create statistical information about new methods used in certain cases and evaluated via these questionnaires. In this case, the questionnaire (and its results) is only relevant to a specific case category and only within a certain period of time. The maintained attributes are required for reporting reasons (management reporting) and as search attributes for the caseworker. In reporting, the results have to be available per period (e.g. month). This means that reports are required which show how many cases have moved from answer A to B for one question (attribute) from last month to this month.
Description of the (new) BW Business Content In CRM Case Management, a set of case attributes is maintained by the caseworker in Surveys via Activities. These case attributes are required for reporting reasons. 1. The current solution in BW does not provide any link between the Surveys and the Activities (CRM Transaction) linked to Cases. Therefore it is currently not possible to 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 4 of 82

link Surveys to Cases. The solution approach consists in creating a new ODS to store the linkage between Case and Activities. The Analysis Layer remains the responsibility of the customer. This approach is motivated by the diversity of requirements for analyzing Surveys in Case Management. The customer should create an InfoSet to link Surveys, CRM Transactions and Cases. 2. The current analysis of Survey Results does not contain any time dimension. Some customers need to compare results in the time, e.g. compare results of a specific question from last month to this month. The Survey Results ODS is enhanced with a date, corresponding to the filling date of the survey. 3. Customers may update Questionnaire templates periodically. With the current Survey Tool, a new Survey Template implies new GUIDs for Questionnaires, Questions and Answer Options. A Question from a new template will have no link with the same question in the old template version of the Questionnaire. It is therefore not possible to analyze Survey results across different survey template versions. The solution is to introduce a persistent layer of Catalog objects. The Catalog consists of 3 info-objects with Text Master Data: Questionnaire Catalog Info-object Question Catalog Info-object Answer option Catalog Info-object These Catalog objects will not be extracted from any source but maintained directly in BW.A first tool will be developed to create and maintain Catalogs of Questionnaires, Questions and Answers. Each Questionnaire consists of a set of Questions, and each Question may have one or several Answer options. Key concept: define these Catalog InfoObjects as Master Data Attributes of the existing Survey InfoObjects: Assignment: An assignment tool is developed to map the Survey objects to Catalog Objects. As a result, two similar Questions in two different Survey Templates can be assigned to the same Question in the Catalog: The Question Catalog will be used in reporting as a common attribute to analyze the results of the semantically same questions.
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Main business benefit / main question answered with the (improved/enhanced) solution The CRM Survey tool may be used in multiple business areas. Questionnaires are usually created for statisticcal or marketing reasons. The developed solution enlarges the possibilities of Survey results analysis in BW: The first benefit of this solution is to be able to link the Survey results to any CRM transaction. The second benefit of the solution is to be able to analyse and compare Survey results with a time dimension. The third benefit of the solution is to be able to analyze and compare Survey results across Questionnaire template versions, and even across different Questionnaires.
Business scenarios (how the solution can be used) Social Services uses Surveys for reporting and statistical reasons.
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1.2 Channel Management
1.2.1 Partner & Channel Analytics Enhancements
Abstract of the Business Solution The Channel Management capabilities of mySAP CRM provide a platform for organizations to manage partner relationships and enable channel partners to sell more effectively - resulting in a more profitable indirect channel. Organizations can more effectively work with and leverage channel partners to better market, sell to and service end customers. mySAP CRM provides access to all critical partner-related data so organizations can forecast and recognize demand across all sales channels. They can also enhance collaboration with their selling partners, drive more revenue through their channels, increase value to customers, and reduce channel support costs.
Description of the (new) BW Business Content The Partner and Channel Analytics capabilities of mySAP CRM provide a broad range of standard reports and analysis for brand owners to determine partner coverage and gaps, partner and channel performance, revenue and sales statistics, ROI of partner investments, partner gross margins and partner utilization. Partner and Channel Analytics also enable brand owners to provide channel partners with reports and analysis relevant to their business. NEW: Activity Analysis in Channel Management Reports to analyze the quantity and success rate of activities that the Channel Manager and the Channel Partners undertake. The analyses include status and category analysis as well as success/failure analysis. NEW: Opportunity Analysis in Channel Management Reports to analyze the success of opportunities that the Channel Manager and the Channel Partners undertake. The analyses include Expected Sales Volume, Win/Loss Analysis as well as Opportunity Pipeline Analysis. NEW: Sales Funnel Analysis in Channel Management Reports to analyze sales performance from a historic perspective (regardless of their status) so that the success of sales strategies can be evaluated. NEW: Sales Pipeline Analysis in Channel Management
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Reports to evaluate the current business development and expected sales revenue NEW: Pre-Sales Effort Analysis in Channel Management Reports to analyze how much effort, in terms of time and resources (and therefore expense), was expended in order to generate a particular sale.
Main business benefit / main question answered with the (improved/enhanced) solution Partner and Channel Analytics add business value because it: Provides brand owners with insight into channel coverage, channel performance and ROI of channel investments Allows brand owners to analyze their partner base Provides partners with a powerful tool for analyzing their activities with the brand owner Gives channel managers and channel partners insight into their customer accounts The new business processes Activity Analysis in Channel Management, Opportunity Analysis in Channel Management, and Sales Pipeline Analysis in Channel Management and Sales Funnel Analysis in Channel Management empower channel managers and channel partners to analyze and optimize their collaboration with an additional focus on cross-application analysis.
Business scenarios (how the solution can be used) The new business processes Activity Analysis in Channel Management and Opportunity Analysis in Channel Management enhance the existing business scenario Lead and Opportunity Management with Channel Partners. The new business processes Sales Funnel Analysis in Channel Management, Sales Pipeline Analysis in Channel Management and Pre-Sales Activity in Channel Management enhance the existing business scenario Partner Management and Analytics.
1.3 E-Commerce
1.3.1 E-Analytics Enhancements
Abstract of the Business Solution
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mySAP CRM provides an e-commerce platform that enables companies to turn the Internet into a profitable sales and interaction channel for both business customers and consumers. Companies can empower customers with a personalized Web experience and convenient self-services. In addition, companies can strengthen sales and service operations with a fully integrated Web channel while reducing transaction costs and customer service calls. E-Analytics provides organizations with business information and figures to measure and optimize the success of their Web interaction channel. The information can derive from sales figures and sales-related data (Sales Analysis), but also from Web shop-specific data such as technical health of the Web shop (Web Site Monitoring) and/or customer behavior in the Web shop (Web Analysis). By combining this information from different sources Web shop owners get a full picture of the success of their Web shop and also of customer shopping patterns, even if they dont result in an actual sale.
Description of the (new) BW Business Content Web Analysis enables organizations to analyze customer behavior in a Web shop. The customer behavior data is captured by means of predefined business events in the Web shop (e.g. logon, view item, add to basket, place order) and can be analyzed with predefined business content in SAP BW. Currently the captured data is uploaded to SAP BW via TeaLeaf (OEM). This Web Analysis process has now been enhanced with an alternative data loading mechanism using DB Connect or UD Connect. Data can now also be captured in an ECommerce Web shop with a DB Capturer. This DB Capturer is delivered as standard SAP E-Commerce setting. With the DB Capturer switched on, the system captures business events (no http request/response information) and the captured data is directly written into a database table on the SAP Web AS Java 6.40 server. Data is then directly loaded from the data source which needs to be initially generated based on the table structure in the data base - to the new InfoSource 0WEB_EVENTS_DB (Web Analytics Event Data). From the InfoSource data is updated via the existing ODS 0WEB_O04 (Events and items) to the existing InfoCube 0WEB_C04 (Events and items) from which it can be analyzed with predefined reports.
Main business benefit / main question answered with the (improved/enhanced) solution SAP E-Commerce now provides alternative ways to upload customer behavior data captured in an SAP E-Commerce Web shop into SAP BW. Data Loading with DB Connect or UD Connect is recommended for customers who only 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 9 of 82

want to analyze business event data. This data-loading mechanism: Maintains the capturing configuration only in one place (in SAP E-Commerce XCM) Loads the captured business event data directly from SAP Web AS Java into SAP BW (1:1 data mapping; no data transformation necessary) Uses the existing infrastructure (business event data loaded into existing InfoCube and analyzed with existing reports) Data Loading with TeaLeaf (OEM) is recommended for customers who require business event data as well as http request/response information. Here the existing data capturing and the existing business content objects can be used.
Business scenarios (how the solution can be used) The business business process Web Analysis is part of the E-Commerce business scenario Quotation and Order Management in CRM E-Commerce and Quotation and Order Management in ERP E-Commerce. Web Analysis enables organizations to gather customer behavior data from an SAP ECommerce Web shop in order to determine how customers are using the Web shop. Integrating this information with standard sales reporting provides a full picture of customer shopping patterns, even if they dont result in an actual sale, so that Web shop owners can better adapt the Web shop to their customers` needs. The new business content will enhance the existing process Web Analysis.
1.3.2 E Analytics Restructuring of InfoAreas

Abstract of the Business Solution mySAP CRM provides an e-commerce platform that enables companies to turn the Internet into a profitable sales and interaction channel for both business customers and consumers. Companies can empower customers with a personalized Web experience and convenient self-services. In addition, companies can strengthen sales and service operations with a fully integrated Web channel while reducing transaction costs and customer service calls. E-Analytics provides organizations with business information and figures to measure and optimize the success of their Web interaction channel. The information can derive from sales figures and sales-related data (Sales Analysis), but also from Web shop-specific data such as technical health of the Web shop (Web Site Monitoring) and/or customer behavior in the Web shop (Web Analysis). By combining this information from different sources Web 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 10 of 82

shop owners get a full picture of the success of their Web shop and also of customer shopping patterns, even if they dont result in an actual sale.
Description of the (new) BW Business Content E-Analytics contains the processes Web Analysis which enables organizations to analyze customer behavior in a SAP E-Commerce Web shop as well as Web Site Monitoring which helps Web shop owners to analyze the technical status of a Web shop.. As announced in an earlier release note, the following obsolete objects were now deleted from the system: InfoSources: 0WEB_EBA_EVENT_01 (Event - Purchase Order (Tealeaf)) 0WEB_EBA_EVENT_02 (Event - Error (Tealeaf)) 0WEB_EBA_EVENT_03 (Event - View Category (Tealeaf)) 0WEB_EBA_EVENT_04 (Event - Login (Tealeaf)) 0WEB_EBA_EVENT_05 (Event - Viewing Article (Tealeaf)) 0WEB_EBA_EVENT_07 (Event - Register (Tealeaf)) 0WEB_EBA_EVENT_08 (Event - Article in Shopping Basket (Tealeaf)) 0WEB_EBA_EVENT_09 (Event - Shopping Basket (Tealeaf)) 0WEB_EBA_EVENT_10 (Event - Articles in the Purchase Order (Tealeaf)) 0WEB_EBA_BASKET_01 (Shopping Basket - Status (Tealeaf)) 0WEB_EBA_BASKET_02 (Shopping Basket - Items in Shopping Basket (Tealeaf)) InfoProviders: 0WEB_C03 (E-Business Events) 0WEB_C05 (E-Business Shopping Basket) 0WEB_C06 (E-Business Shopping Basket & Item) 0WEB_MC01 (E-Selling Event Values) Queries: 0WEB_C03_Q0001 Event Statistics
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0WEB_C03_Q0002 Visitor Session 0WEB_C03_Q0101 Frequency of Visits 0WEB_C03_Q0102 Conversion Rate 0WEB_C03_Q0103 Retention according to Visits 0WEB_C05_Q0001 Total Shopping Basket Value 0WEB_C06_Q0001 Items in the Shopping Basket 0WEB_MC01_Q0001 Web Shop Revenue 0WEB_C04_Q0001 Customer & Events 0WEB_C04_Q0101 Top 10 Items added to the Shopping Basket 0WEB_C04_Q0102 Shopping Basket Items Views/Templates: 0WEB_C03_Q0001_V01 (Event Statistics) 0WEB_C03_Q0002_V01 (Visitor Session) 0WEB_C06_Q0001_V01 (Items in the Shopping Basket) 0WEB_MC01_Q0001_V01(Web Shop Revenue) The currently available E-Analytics Business Content objects were restructured and partly renamed in the SAP BW system to better represent the content. Please note the following changes in the InfoSource and InfoProviders structures: InfoSources: 0WEB (E-Analytics) InfoArea was moved from 0NON_SAP_SYSTEMS (Non SAPSources) to SAP (SAP Application Components) > 0NDI (SAP Components) > 0CRM (Customer Relationship Management) > 0CHANNEL (Interaction Channel Analyses) 0WEB (E-Analytics) InfoArea now contains: (new InfoArea) 0WEB_ECO (Web Analysis) (renamed InfoArea) 0WEB_ESA (Web Site Monitoring) (new InfoArea) 0WEB_ECO (Web Analysis) contains: (new InfoArea) 0WEB_ECO_IO contains data from previous 0WEB_GENERIC-IO 2005 SAP AG Neurottstr. 16 D-69190 Walldorf (Web Analysis Master Data) InfoAreas 0WEB_EBA-IO and
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(new InfoSource) 0WEB_EVENTS_DB (Web Analysis Event Data) (renamed InfoArea) 0WEB_GENERIC (Web Analysis Tealeaf) (renamed InfoArea) 0WEB_ESA (Web Site Monitoring) contains: (renamed InfoArea) 0WEB-ESA-IO (Web Site Monitoring Master Data) contains data from previous InfoAreas 0WEB-ESA-IO and 0WEB-IO 0WEB_SWLF_1 (Web Log File - SAP ITS Log Format) 0WEB_SWLF_2 (Web Log File - W3C Extended Log File Format) 0WEB_SWLF_3 (Web Log File - MS Internet Information Server Log Format) 0WEB_SWLF_4 (Web Log File - Tealeaf Technology) InfoProviders: content was restructured in existing InfoArea 0WEB (E-Analytics) in the following way: (new InfoArea) 0WEB_ECO (Web Analysis) contains: InfoCube: 0WEB_C04 (Events & Items) ODS: 0WEB_O04 (Events & Items) (renamed InfoArea) 0WEB_GENERIC (Web Analysis Tealeaf) contains existing InfoProviders 0WEB_O03 and 0WEB_MAP (existing InfoArea) 0WEB_ESA (Web Site Monitoring)
Main business benefit / main question answered with the (improved/enhanced) solution E-Analytics adds business value because it: Enables organizations to optimize their Web shop and online content Provides organizations with information about the Web behavior to target customers and drive future marketing activities Allows faster implementation times and therefore a faster ROI Allows more flexible adjustments of the delivered business content and therefore a better TCO
Business scenarios (how the solution can be used) E-Analytics consists of the business processes Web Analysis and Web Site Monitoring, 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 13 of 82

These business processes are part of the E-Commerce business scenarios Quotation and Order Management in SAP E-Commerce and Quotation and Orden Management in SAP ERP. Web Analysis enables organizations to gather customer behavior data from an SAP ECommerce Web shop in order to determine how customers are using the Web shop. Integrating this information with standard sales reporting provides a full picture of customer shopping patterns, even if they dont result in an actual sale. Web Site Monitoring provides technical analyses of a Web shop that allow Web shop owners to analyze the technical health and performance of their Web shop. The restructuring of the business content covers both processes.
1.4 CRM Service

1.4.1 Time Stamp Analysis
Abstract of the Business Solution In todays business world, reporting and analyses are used as tools to help companies build and sustain their lead over the competition. An enhanced reporting and analytics scenario is now supported within CRM Service for all organizations that want to be able to analyze their complete service processing lifecycle - and also individual processing phases within this lifecycle - from a performance perspective, and to define and determine corresponding key figures and key performance indicators (KPIs). Such a reporting capability makes it possible for companies to identify and address their weaknesses as well as to recognize their strengths and to leverage them accordingly. This, in turn, enables an optimized service organization and ultimately a better service for the customer.
Description of the (new) BW Business Content List and explain in keywords explicitly the new developments of the BW Business Content for the specific release. Example: SAP delivers predefined scenarios (visibility scenarios) that are ready-to-go so you can put the solution to work right away. Each scenario contains pre-configured packages based on business scenarios. The SAP Business Information Warehouse part in these visibility scenarios contains: 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 14 of 82

Extractors for transferring data regarding Timestamps from mySAP CRM to SAP Business Information Warehouse Predefined Data Models, including 2 ODS objects, collecting data about performance key figures for timestamp service analysis and about tracking of document processing lifecycles 2 InfoCubes, enabling the evaluation of performance key figures for timestamp analysis and tracking of document processing lifecycles The visibility scenario covers timestamps that can be recorded during processing of the following CRM Service documents: Service Order Quotation Service Order Service Confirmation This means for example, that an initial timestamp can be recorded when an Interaction Center Agent creates a service order for a customer within the Interaction Center (Service Order Creation Timestamp) and a second timestamp can then be recorded when the service order is completed (Service Order Completion Timestamp). The timestamp pair can be used to calculate the service processing period Time to Close Service Order:
Main business benefit / main question answered with the (improved/enhanced) solution mySAP CRM Timestamp Analytics adds solid, bottom-line business value because it: Enhances operating efficiency, by enabling service managers to identify and then act upon processing bottlenecks during service processing lifecycles. Increases customer loyalty resulting from identification and avoidance of bottlenecks during service processing, thus providing customers with a better service. Reduces costs as a result of decreasing the duration of the service processing lifecycle as a whole The main benefit of integrating SAP CRM Service Timestamps into SAP BW is the increased visibility throughout a companys service processes. It allows you to monitor individual phases during the service processing lifecycle a supply chain and to quickly identify where bottlenecks are occurring so that these can be acted upon accordingly.
Business scenarios (how the solution can be used) Business case(s) for which the new feature can be applied! 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 15 of 82

The Business Content in SAP BW for timestamps can be used when tracking processing lifecycles within a CRM Service document, or when tracking durations between different business objects/documents. Tracking of CRM Service Object/Document Processing Lifecycles In this case, the start and end timestamps that are required to determine the processing duration originate from the same business object/document. For example, the service manager may want to know how long, on average, service orders being processed within his service organization have the status In Process. This duration is calculated using a timestamp that marks when the service order was set from Open/New to In Process and a second timestamp that marks when the service order was set from In Process to Closed. If an analysis of these timestamps results in an average time that is too long, the service manager may decide to try to initiate measures to decrease this processing lag such as assign more service employees to deal with such service orders, or improve the existing internal workflows between those responsible for processing the service orders. Tracking of Durations Between Different Business Objects/Documents It may be the case that the service manager wants to analyze processing phases that involve the recording of timestamps that span different business objects/documents. For example, in order to calculate how long it takes on average from the time a service order quotation is accepted by a customer (Service Order Quotation Acceptance Timestamp) until the time at which the resulting service order is completed (Service Order Completion Timestamp). If an analysis of these timestamps results in an average time that is too long, the service manager may decide to try to initiate measures to decrease this processing lag such as assign more service employees to deal with service order and quotation processing, or improve the existing internal workflows between those responsible for processing the service orders and service order quotations.
1.4.2 Workforce Management (WFM)

Abstract of the Business Solution In todays business world, reporting and analyses are used as tools to help companies build and sustain their lead over the competition. Service workforce reporting and analytics functionality is required by all organizations that, for example, want to be able to measure the performance and utilization of their resources, forecast planned revenue for these resources, or forecast seasonal qualification/skill requirements. Such a reporting capability makes it possible for companies to identify and address their weaknesses as well as to recognize their strengths within the area of Workforce Management and to leverage them 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 16 of 82

accordingly. This, in turn, enables an optimized service organization and ultimately a better service for the customer.
Description of the (new) BW Business Content List and explain in keywords explicitly the new developments of the BW Business Content for the specific release. SAP delivers predefined scenarios (visibility scenarios) that are ready-to-go so you can put the solution to work right away. Each scenario contains pre-configured packages based on business scenarios. The SAP Business Information Warehouse part in these visibility scenarios contains: Extractors for transferring data from WFD Server to SAP Business Information Warehouse Predefined Data Models, including 1 MultiProvider collecting data about the resource/demand 6 ODS Objects collecting data about demand qualifications, demands, time streams, resource qualifications, resource service areas and resource job functions. 2 InfoCubes enabling the evaluation of qualification requirements assigned to a demand/qualifications held by a resource and the evaluation of time streams/assignments
Main business benefit / main question answered with the (improved/enhanced) solution mySAP CRM Service Workforce Analytics adds solid, bottom-line business value because it: Increases productivity of service employees working within a service organization by clearly identifying times during which these employees are available for performing more (billable) work. Increases accuracy of revenue forecasting by making employee utilization more transparent to the Service Resource Planner and Service Manager. Increases accuracy of planning of training initiatives by enabling seasonal trends regarding qualification requirements/skills/job functions to be identified and providing valuable information regarding which employees currently hold or require the corresponding qualifications/skills/job functions. Reduces costs for the service organization as a result of being to identify whether mandatory qualification/skill/job function requirements of demands are consistently being fulfilled by the assignments that are being made. Enhances operating efficiency, by ensuring that resources are available with the 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 17 of 82

right qualifications/skills/job functions to perform service assignments.
The main benefit of integrating SAP WFD into SAP BW is the increased visibility of employee, demand, assignment and time allocation data for resources working within the service organization.
Business scenarios (how the solution can be used) Resource Planning & Optimization is the main application area in which the new BW Business Content can be used. The focus of the first scenarios in this application area is on Employee Analytics and Qualification Analytics. In the area of Employee Analytics, the Service Resource Planner can use the new functionality to analyze Employee Availability and Employee Utilization. Analyses regarding Employee Availability enable the Service Resource Planner to answer, for example, the following questions regarding the service employees for whom is responsible: Which of my employees has availability to perform an assignment within a chosen timeframe? How many hours have my employees hard/soft booked assignments for working on customer projects within a chosen timeframe? How many hours have my employees planned that do not involve working on projects (= unproductive time) within a chosen timeframe? How are my employees spending unproductive time? (Illness, Vacation, Meeting, Seminar, Admin,) Analyses regarding Employee Utilization enable the Service Resource Planner to answer, for example, the following questions regarding the service employees for whom is responsible: What assignments does a particular employee have within a chosen timeframe? How many hours does a particular employee fulfill particular project roles within a chosen timeframe? How many hours have my employees booked (both soft and hard) for working on a particular customer project within a chosen timeframe? Based on the assignments (both hard and soft) that have been made, how much revenue can I expect from a particular employee/employee group within a chosen timeframe?
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In the area of Qualification Analytics, the Service Resource Planner can use the new functionality to analyze Qualification/Skill/Job Function Requirement Frequency and Qualification Requirement Completeness. Analyses regarding Qualification/Skill/Job Function Requirement Frequency enable the Service Resource Planner to answer, for example, the following questions: Which qualifications /skills/job functions are requested most frequently in service orders and project orders? Which qualifications /skills/job functions are held most frequently or seldom by my employees? What percentage of my employees has a particular qualification/skill/Job function? Do seasonal trends exist regarding the frequency of a particular qualification/skill/job function? Analyses regarding Qualification Requirement Completeness check whether all mandatory qualification requirements for a demand have been fulfilled by the resource assignments that have been made. This enables the Service Resource Planner to answer, for example, the following questions: Which demands have not been completely (adequately) staffed? Which qualifications/skills/job requirements are most frequently not fulfilled? Which qualifications/skills/job requirements does my workforce require?
1.5 CRM Sales

1.5.1 Account Planning Content
Abstract of the Business Solution Sales Planning and Forecasting provides the information and functions you need to paint a complete picture of estimated revenues and product quantities over time, ensuring accurate plans and forecasts. Features include real-time graphical analysis and reporting of all planning and forecasting information. Account Planning is a critical component of Account Management, Trade Promotion Management as well as Sales Planning and Forecasting. This fully connected solution provides account managers with customer-specific information and enables them to manage their daily activities and planning processes.
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Description of the (new) BW Business Content Account Planning is embedded in the CRM Account Management process. This means that the planning content created for account planning in the BW-BPS component is made available to users in the mySAP CRM system, whether this is in the Portal, the CRM Server or in CRM Mobile. Account Planning enables account managers to: Enter non-promoted sales figures for each account Plan regular sales as well as discounts Plan account-related costs Include planned promotion volumes and costs See the total volume forecast and corresponding promotional and non-promotional costs Understand contribution margins Adjust planned revenues where necessary The integration with the CRM system provides further functionality to optimize the account planning process. This includes the transformation of discounts into conditions that can be used in all further sales transactions; authorization management with the use of territory management and partner functions; and easy-to-use product selections based on either listings or partner/product ranges. The following standard content for account planning will be delivered in BI 7.2.0 Add On with mySAP CRM 5.0: Planning layout name Planning folders and work lists Planning functions used Planning and InfoCubes Details of content for Mobile application where applicable Account Planning content has been integrated into the following scenarios: Account and Contact Management
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Trade Promotion Management It is included in the relevant CRM Business Packages for the Portal: Account Manager Sales Representative
Main business benefit / main question answered with the (improved/enhanced) solution Account Planning adds business value because it: Enables account managers to manage their sales business proactively wherever they are located Benefits account managers by giving them an overview of their plans and the affect these have on forecast and profit; enabling them to control costs; and providing them with the means to plan according to customer and market requirements Provides sales managers and planners with a transparent planning process that integrates multi-tiers and enables top-down and bottom-up planning Informs production planners of forecast sales thus enabling them to control stock levels, prevent out-of-stock situations and generally stabilize production planning Minimizes the manual effort and administration involved in planning for all employees Reduces total cost of ownership as the integration between planning and operations avoids the need for multiple systems and data sets
Business scenarios (how the solution can be used) Account Planning is an integral component of the overall sales planning and forecasting process. It is used by employees in the field rather than strategic planners so it is designed for account executives and sales representatives. The process contains the following steps: Setting of sales targets at regional or organizational levels (at managerial level) Communicating these targets to sales teams and breaking them down into individual quotas for account executives Planning total sales, promotions and costs for individual accounts after negotiation with customers and taking into account current marketing or trade promotional activities Communicating the account forecasts back to the sales manager. Where required, targets can be adjusted Transforming any agreed discounts into conditions that can be used in future sales 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 21 of 82

orders for the customer and product
1.6 CRM Master Data

1.6.1 Master Data Product
Abstract of the Business Solution The aim of the Business Content enhancements for CRM Product is to provide additional product master data in the Business Information Warehouse. The additional product master data are part of the CatFord Retrofit and cover new attributes and relationships required in the Service Part Logistics and Entitlement process in CRM.
Description of the (new) BW Business Content SAP delivers a number of extractors for transferring product master data from CRM to SAP Business Information Warehouse as well as a number of Info-Objects and ODS-Objects to store this information within BW To integrate the new product attributes grouped into set types and the new product relationships into BW, Sap provides one new master data extractor for each of the new set types and relationships. The new set types can support mini-templates. Mini-templates are defined in the template framework and facilitate the data maintenance: data that is commonly required in a large number of products can be maintained once in a mini-template, which the products then reference. The extractors for the new set types take into account the referenced data of the minitemplates as well. Additionally the delivered BI Content is enhanced to store the transferred data within BW: The Info-Objects for product and sales area dependent product data are enhanced by new attributes and 3-ODS-Objects containing the new product relationship data are provided. Thus it is possible to load and store the additional product master data in BW, so that it can be used for reporting
Main business benefit / main question answered with the (improved/enhanced) solution The BI Content Enhancements complete the product master data information required in
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the Service Part Logistics and Entitlement process.
Business scenarios (how the solution can be used) The new feature can be applied in the Service Part Logistics and Entitlement process.
1.6.2 Master Data Business Partner

Abstract of the Business Solution For SAP NetWeaver2004s BI Content Add-On 2, the extractors extracting data from sales area dependent data sets that were with CRM5.0 template-enabled were enhanced to also extracting the template data. Additionally, extractors and corresponding attribute InfoObjects were created for 2 new datasets for Service Parts and Logistics.
Description of the (new) BW Business Content Existing Business Content for CRM BP in former releases: InfoObject 0CRM_BP_SAL for storing the sales area dependent data for a CRM Business Partner. Several extractors with direct upload to 0CRM_BP_SAL exist. Enhancement: Following existing extractors that load into 0CRM_BP_SAL were enhanced to also extract template data: 0CRM_BPSALES_ATTR (Sales-Tab) 0CRM_BPSHIPPING_ATTR (Shipping-Tab) 0CRM_BPPRICE_ATTR (Billing-Tab) 0CRM_BP_STATUS_SALES_50 (Status-Tab), new extractor for blocking reasons. New extractors with new attribute InfoObjects in 0CRM_BP_SAL for the Service Part Logistics process: 0CRM_SPL_BP_ECR_ATTR (Complaint-Tab) 0CRM_SPL_BP_APO_ATTR (ATP-Tab) New extractor for the non sales area dependent status
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0CRM_BP_STATUS_ATTR (loads into InfoObject 0BPARTNER)
Main business benefit / main question answered with the (improved/enhanced) solution This enhancement allows having the same data CRM BP data in BW as in CRM.
Business scenarios (how the solution can be used) The enhanced CRM BP master data can be used for reporting in BW.
1.7 BI Content for Invoice Verification

Abstract of the Business Solution The main goal of this enhancement is to make the vendor invoice information available for SAP Business Intelligence. This allows an enhanced insight and the possibility to extract the data for further business analysis. With the transfer of the invoicing information from ERP to BW, it will now be possible to use delivered standard BW Content or customer maintained reporting structures for invoice analysis and vendor evaluation.
Description of the new BW Business Content SAP delivers an extractor for invoice verification data from ERP. In BI Content a basic reporting on invoice verification data is provided. The new invoice data extractor replaces the old LIS-extractors and makes additional information, like the ERP invoice number, available in BW. The extractor sources the Invoice Verification ODS and also the SRM Invoices ODS. The SAP Business Information Warehouse part in these visibility scenarios contains: Integration of logistic invoice verification into BW Common ERP and SRM invoice analysis scenario
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Main business benefit / main question answered with the (improved/enhanced) solution BI functionality in Invoice Verification adds solid, bottom-line business value because it: Merges the ERP and SRM Invoice Data which leads to a better transparency of vendor evaluation. Increases transparency of invoicing data of ERP and SRM vendors via the business analysis. Enhances operating efficiency based on a common reporting on invoice verification data. The main benefit of integrating SAP Invoicing Data into SAP BW is the increased visibility throughout a companys invoicing process and a vendor evaluation.
Business scenarios (how the solution can be used) Invoices are one of the main process steps in purchasing. SAP has therefore focused on the Invoicing process for which the Business Content in SAP BW has been developed. This scenario covers the business analysis of invoicing data from SRM and ERP.
2 Financials
2.1 Grantor Management
Abstract of the Business Solution Grants Management Grantor is a portal-based, full lifecycle grants accounting and program management system. The SAP Grantor solution is intended to meet the requirements of all levels of public sector organizations that fund grant programs. The solution involves the complete business process flow beginning with a grantee application and ending with grant closeout. Business processes include application, assessment, agreement, grant payment, and monitoring. Budgeting and forecasting functionality will allow for recording of and reporting on grant commitments and actual integrating with Public Sector Management Funds Management and Controlling modules. Comprehensive integrated reporting is provided across the lifecycle of the grant.
Description of the (new) BW Business Content The SAP Business Information Warehouse content of SAP Grantor Management contains: 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 25 of 82

Extractors for transferring data from CRM and ERP to SAP Business Information Warehouse Predefined Data Models, including 2 ODS objects:

Grantor applications Grantor agreements
3 InfoCubes:

Application cube Agreement cube Payment/Invoice Cube (PSCD)
Multiproviders:

Application /Agreement / Payment /Invoice Application /Agreement
Queries:

Grantor Agreements: Current Overview Grantor Applications: Current Overview Grantor Program Master Data Grantor Program: Current Overview Cleared items (PSCD) Open items 30-60-90 (PSCD) Dunned Open Items (PSCD)
Main business benefit / main question answered with the (improved/enhanced) solution The key values of SAP Grantor Management are to provide: (i) (ii) (iii) (iv) (v) Electronic grants processing delivery Process and technology integration Effective program and financial management Reduce maintenance and operating costs of grants systems Comprehensive audit and reporting capability.
Business scenarios (how the solution can be used)
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Grantor Management is an SAP solution for Public Sector and the BW content is specifically targeted to customers installing this solution.
3 Supply Chain Management

3.1 Fill Monitor and Service Loss Analysis
Abstract of the Business Solution The Service Fill Monitor and Service Loss Analysis are part of SAPs Service Parts Management offering, developed as part of SAP SCM 5.0. The service parts planning solution delivers planning services specifically for the special characteristics of service parts. One of these characteristics is the extreme high volume of service parts, often in the tens and hundreds of thousands of parts, which have to be planned with as little user interaction as possible. It is therefore necessary to support the planning process with efficient monitoring and analytics tools in order to detect a need for user intervention at early stages such that the impact on customer service is minimized. The Service Fill Monitor has the function to monitor the level of service attained on executing sales orders and to support an analysis of the service level on different levels of aggregation of parts and locations. The Service Loss Analysis allows analyzing reasons for not filling an order to customer demands and thus supports a weak point analysis for further corrective measures.
Description of the (new) BW Business Content The new BW Content is being developed in the InfoArea 0SPL_SFA. The input data for BW are provided by the SCM system. BW is connected to the SCM through an extractor residing in the SCM Basis. There are a number of ODS objects provided, for order line service fill information, for service fill details and for service loss details. Both ODS objects for order line service fill information and for service fill details exist in several copies to allow analyzing service levels at the time of sales order entry as well as at predefined time lags. The service fill detail ODS object is using the 0SPL_SFA_SRVFILL_1 InfoSource while a new InfoSource 0SPL_SFA_SRVLOSS_1 is provided for the loss reason ODS object. The order line ser 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 27 of 82

vice fill ODS object is supplied by the respective service fill detail ODS object. For each new group of ODS objects, a separate Data Source is defined. In addition, a number of queries are defined for generating reports for a service fill analysis at different aggregate levels (by product, by location, etc) and a service loss analysis There are also two new InfoCubes for service fill reporting and for loss reason reporting. The InfoCube for service fill reporting combines the different time lag horizons in one InfoProvider for the above queries.
Main business benefit / main question answered with the (improved/enhanced) solution The Service Fill Monitor and the Service Loss Analysis, as part of the SAPs Service Parts Management solution add value to service organizations in that they Create real-time visibility into the performance of their service operations Secure meeting customer service levels by monitoring them on different aggregation levels and allowing to analyze potential problems in detail Provide powerful analysis tools to determine the root cause of unsatisfactory customer service levels By using efficient BW reporting, the Service Fill Monitor allows to analyze specific areas of the operations in detail on request an thus enables automation of large volume implementations as it efficiently monitors the outbound supply chain moves and allows customer service experts and material analysts to focus on those parts that have the greatest impact on customer service levels.
Business scenarios (how the solution can be used) The Service Fill Monitor and the Service Loss Analysis are mainly intended for use customer service experts and material analysts as well as being used for developing executive reports on the service performance. Per location or per group of service parts, a decline in the provided service level can be viewed instantly. In the following, the reasons for not filling orders as expected can be analyzed and conclusions for future enhancements to the plan be drawn. The Service Fill Monitor is also used as an aggregate reporting instrument for executives to monitor the performance development of the service parts organization.
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3.2 Auto-ID Infrastructure Analysis
Abstract of the Business Solution RFID enables companies to have more detailed visibility of their internal processes specific to the movement of materials through their supply chain. These objects could be raw, intermediate, and finished goods at various stages of packaging such as individual items, cartons, and pallets. In addition, these objects could be specific assets that the company is monitoring and maintaining in their facilities. The value does not necessarily come from the visibility of the object so much as it comes from understanding the status of that object in the context and relation to the overall business process. For example, what is the velocity of the object moving through the supply chain? How much of that object exists at various points in the supply chain? How is the RFID tag performing at various read and write points? When and where was the object last maintained? These are some of the common questions which must be answered to fully understand how to improve performance and is directly related to the visibility which RFID provides. The Business Warehouse is the necessary application to manage, analyze, summarize, and report this information based on the read data from the RFID tag attached to the object.
Description of the (new) BW Business Content SAP delivers predefined content that is ready-to-go so you can put the solution to work right away. Each scenario contains pre-configured packages based on business scenarios. The SAP Business Information Warehouse part of this content involves receiving data into the Auto-ID Infrastructure and transferring the data to BI. The standard interface between an application system and a BW system is the BW delta queue. The internal data created in AII will be extracted from the AII database and written into the BW delta queue. For the files sent by external business partners a report in the application system will read these files and insert the data into the AII database and from there its written into the BW delta queue. The new content will include: Business Monitoring & Reporting Stock Situation at Different Locations Movements across Locations 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 29 of 82

Movements at Location by Action Type Cycle Time across Locations Current State of RTI Objects Technical Monitoring & Reporting Read Rate quality reports Write Rate quality reports
Main business benefit / main question answered with the (improved/enhanced) solution SAP RFID solution adds solid, bottom-line business value because it: Reduces inventory levels thanks to greater predictability, reduced uncertainty, supply chain velocity, and improved control. Increases market share, revenues, and profits, by reducing stock-outs through greater store level visibility, reducing risk by identification of counterfeit products, providing real-time access to asset information, and automating business process activities. Increases customer loyalty resulting from improved service, automation, and the ability to provide customers with accurate updates and commitments. Reduces costs as a result of the ability to deploy resources where they can most effectively handle demand. Enhances operating efficiency, from automating process steps. The main benefit of integrating SAP RFID into SAP BW is the increased visibility throughout a companys supply chain processes. In addition to standard key performance indicators (KPIs) it allows you to monitor the performance of objects in a supply chain.
Business scenarios (how the solution can be used) The RFID solution supported scenarios include the Outbound Delivery, Inbound Delivery, and Returnable Transport Item (RTI). The BW content supports each with pertinent information to each scenario. The Outbound Scenario:
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The Inbound Scenario:
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The RTI scenario
These scenarios represent different applications of RFID technology. The Inbound and Outbound scenarios are focused on the movement of materials on a Delivery between a buyer and seller. In these situations, the cases and pallets associated with the Delivery are tagged with RFID tags to identify them through their movement including disposition to the end user. The RTI scenario supports the movement of a reusable object such as a pallet or container in a continuous flow between a company and their customers. ured, and reported. There will be several statuses associated with the movement which will need to be monitored, updated, meas-
4 Supply Relationship Management

4.1 Auctioning Reporting
Abstract of the Business Solution The Live Auction Cockpit allows you to participate in live auctions in a real-time environment that simulates the fast-paced interaction and competition of a classic auction floor. Purchasers can create and process reverse auctions for products and services. The Live Auction cockpit allows real-time monitoring of all auction activity, including real-time indication of which invited suppliers are currently logged in or logged out, a history of all bid activ 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 32 of 82

ity. Live Auction is also integrated with SAP Analytics which allows a number of flexible reporting options.
Description of the (new) BW Business Content In the new release it is possible to transfer data from completed auctions to SAP Analytics, for analysis across auctions. The following aggregated reports can be accessed: Auctions Analysis, providing aggregated information about auctions, including total cost and cost savings by header product category, purchaser and time Auction Items Analysis, providing aggregated information about products in auctions, including total cost and cost savings by product, product category and time Bidders Analysis, providing aggregated information about the behavior of bidders, including total cost and cost savings by bidder, product, product category and time From the aggregated reports, you can access two detailed reports: Auction Details, providing detailed information about a specific auctions Detailed Analysis of bids by category, providing detailed information about the bids placed for a specific product or product category.
Main business benefit / main question answered with the (improved/enhanced) solution The new reporting functionality provides the capability to give information about direct bottom-line impact from auctions, including for specific product categories measure the actual result against the companys defined targets or expectations learn from past experiences, in order to continuously improve the process
Business scenarios (how the solution can be used) The new Live Auction reporting capability in SAP Analytics is typically used to summarize and track the success of the companys auctioning program and to get an estimate of total savings within, for example, a certain product category.
4.2 Contract Management Reporting

Abstract of the Business Solution In SAP Business Information Warehouse provides visibility to contract information, neces 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 33 of 82

sary for contracting manager or a purchaser in order to control the contractual agreements and their fulfillments. The tool provides detailed information on contract execution, such as spend data, contract utilization, contract compliance within the internal organization and contract expiration. Contracts are often complex, encompassing a high level global agreement, with underlying regional and local contracts. It is crucial to get the complete picture of the entire structure of the contractual agreements with a vendor, including the mother-child relationship. Therefore SAP has developed hierarchies, in order to support contract reporting for global agreements, for suppliers and for product categories. The hierarchies are imported to SAP Analytics for reporting purposes. scores, globally or per location. Allow you to drilldown to the information basis of a score to analyze it (supplier and service parts organization) or to make corrections (service parts organization)
Description of the (new) BW Business Content With the new release, the user can View a consolidated report of all the purchase orders, confirmations and invoices created against all the contracts, in a hierarchical form, for SRM contracts (not for global outline agreements and MM contracts). View a consolidated report of all the purchase orders, confirmations and invoices (spend information) created with all the suppliers in SRM and R/3 systems, in a hierarchical form. View a consolidated report of all the purchase orders, confirmations and invoices, (spend information) created against the product categories in SRM and R/3 systems, in a hierarchical form.
Main business benefit / main question answered with the (improved/enhanced) solution The new hierarchies create higher control of contractual agreements. It strengthens the negotiation position with the suppliers and will create opportunities to negotiate better terms and conditions. This, in turn, will have a direct impact on the bottom line. The hierarchies will also increase the visibility to other kind information, such as spend volumes and maverick behavior, supporting strategic decision for optimization of the supplier base
Business scenarios (how the solution can be used) The contract management reporting capability in SAP Analytics can be used by contract managers and purchaser for detailed supervision of the individual contracts, as well as by strategic decision makers in order to support strategic sourcing decisions and optimize the 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 34 of 82

source of supply.
4.3 Local Master Data Alignment

Abstract of the Business Solution In order to assess procurement volume on an enterprise-wide level, it is necessary to analyze spend across all involved purchasing systems. Global Spend Analysis meets this requirement by utilizing key mappings for materials and vendors that allows for a unique identification in a heterogeneous master data environment. With SAP Business Information Warehouse 3.2, SAP introduced the Local Master Data Alignment, providing capability to identify duplicate of data and to categorize vendors and products according standard taxonomies. With 7.0.2 content release this functionality has been enhanced. The user now gets better support by the system in selecting the appropriate classification, the goal being to always get lowest possible granularity.
Description of the (new) BW Business Content The new release provides semi-automatic categorization of product categories to a standard schema. The system will detect the right node of, for example, UNSPSC for a particular product category. This narrows down the search, and make it easier, to identify the lowest and most appropriate classification of the product.
Main business benefit / main question answered with the (improved/enhanced) solution Mapping to standard schemas, with lowest possible granularity, is fundamental for spend analysis and other reporting. The new semi-automatic classification Supports spend reporting on lowest possible level Provides higher quality of data Result in faster implementation, meaning shorter time to deliver content to the users Enables classification of a larger amount of data in a shorter time and makes the tool more suitable for a larger number of spend categories and commodities. Global spend analysis is the foundation to strategic sourcing initiatives. It identifies corporate spend on an enterprise-wide level in order to gain a clear and an accurate view of the corporate spend across multiple systems It helps to discover sourcing opportunities with substantial savings potential for individual product categories 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 35 of 82

it helps to optimize the supplier base It identifies maverick spend/contract leakage It serves as the starting point to develop, execute and monitor corporate sourcing strategies The strategic purchaser or commodity manager is provided with the tool to effectively identify savings opportunities and directly improve the bottom line of his company.
Business scenarios (how the solution can be used) Data harmonization is the foundation for all spend analysis and other reporting, where data needs to be aggregated cross enterprise or systems. The final user of the report can be in basically any position.
4.4 Reporting Adaptation

Abstract of the Business Solution SAP Business Information Warehouse Solution is delivered with a number of key capabilities, the major ones being Data Warehousing, for business modeling and extraction and loading of data, the BI Platform, encompassing i.e. the meta data repository, a suite of tools for query and reporting design as well as with preconfigured content with reports covering sourcing and procurement. The reports consider all procurement from both SAP SRM and from SAP R/3. In SAP Business Information Warehouse 7.0.2, SAP delivers a modified BI structure, new extractors as well as improved content for procurement and sourcing reporting. The purpose with the changed data model is to provide larger flexibility in extracting, aggregating and combining data and thereby provide enhanced content to the users.
Description of the (new) BW Business Content Improvement has been made in different areas of the data model New structure of the logical data model The new data model is separated into three layers. On top of the existing two layers InfoCubes layer and DataStore layer - there is the new MultiCube layer. The MultiCube layer can combine data from both other layers. The Info cubes can easily be clustered using the MultiCube layer. The customer can faster create their own specific reports, cross the predelivered content. Typically this is necessary for cross functional reporting, such as generation of data combining for example the complete 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 36 of 82

purchase order history with accounting information The InfoCube Layer has been extended in order to encompass more detailed information, such as document number and line item number. This is valid for purchase order, confirmation and for invoice documents. The feature enables reporting with drill-down capability. The fact that the detailed information is not part of the DataStore Layer any longer, also gives a better performance when running a report. New extractors New extractor to retrieve purchase orders data. The system now provides a complete view of purchase orders and of schedule lines New extractor to retrieve detailed invoice information, including document number, from SAP MM Extraction of account assignment data from SAP SRM Improved content Aggregated reports for transactions with different currency; in addition to reporting in the original currency of the document, or using SAP Business Information Warehouse exchange table, for maintenance of exchange rates for reporting purpose, SAP now can offer an additional option. A default currency, such as Euro or Dollar, can be defined for the system. The currency is assigned to the transaction at the time of the loading to SAP BW, meaning that all reports can, at any time, be correctly reported on the defined currency. This goes for all procurement documents, including invoices. Enhanced key figures for return delivery and for invoicing. The key figures for confirmed value and return delivery can now be reported on combined, as well as separately. The key figure for invoices now considers debit request as well as credit request and other subsequent documents. Reporting on invoicing from a third party Reporting on invoiced value using the currency of the invoice. Previously the purchase order currency was used for reporting also for the invoice. Not only the invoice, but also credit memos and subsequent credits and memos, are reported in SAP BW.
Main business benefit / main question answered with the (improved/enhanced) solution The improved data model gives the customer larger flexibility to create all types of reports, without having to create new info cubes. SAP provides more preconfigured extractors. In addition the content has been improved in many areas. This will lead to Information for the entire business processes can easily be brought together, providing a complete of the procurement and sourcing processes. Reports can be better adapted to specific roles and individual needs Faster time to deliver content to end users, and therefore faster deployment of SAP 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 37 of 82

BI Currency enhancements supports global visibility of spend reporting
Business scenarios (how the solution can be used) The enhanced data model supports basically all business scenarios related to procurement and sourcing.
4.5 Live Auction Reporting

Description of the (new) BW Business Content As of SAP Bidding Engine Release 5.0 with Live Auction Cockpit Release 5.0, you can schedule the transfer of data from completed auctions from SAP Bidding Engine to SAP BW for analysis across auctions. The following aggregate reports can be accessed from the application navigation panel in SAP Bidding Engine: Auctions Analysis Provides aggregated information about auctions, including total cost and cost savings by product header category and time Auction Items Analysis Provides aggregated information about products in auctions, including total cost and cost savings by product, product header category and time Bidders Analysis Provides aggregated information about the behavior of bidders, including total cost and cost savings by bidder, product, product header category and time From the aggregate reports, you can access two detailed reports: Auction Details Provides detailed information about a single auction Detailed Analysis of Bids by Category Provides detailed information about the bids placed for a specific product or product category
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5 Product Lifecycle Management
5.1 BI Content for C-Projects
Abstract of the Business Solution SAP offers a complete suite of components that enables companies to manage all aspects of project and portfolio management. The products to enable the customer to run a comprehensive solution are cProjects, Project System (PS) and xRPM. cProjects, which is an integral part of mySAP ERP, is a powerful tool and enables operational project management with a phase-based approach focusing on resources/roles, documents and collaboration, whereas SAP xRPM (xApp Resource and Portfolio Management) delivers the foundation for strategic portfolio management by combining financial, strategic, and operational aspects of the entire portfolio.
Analytics are an important cornerstone of this solution to monitor and control important project-related key performance indicators. SAP is delivering enhanced and new business content for SAP BW taking into account the new developments currently made in the area of cProjects and PS.
Description of the (new) BW Business Content The business content in SAP BW is enhanced with regard to the following new functions provided with cProjects 4.0. Multilevel Controlling: This enables you to use work breakdown structure (WBS) hierarchies from Project System (PS) for flexible controlling of projects in cProjects, i.e. it allows assignment of multiple tasks/phases or roles from cProjects to a WBS element serving as cost collector. Thus, a flexible assignment and allocation of different cost types in mySAP ERP is provided. In SAP BW a query was created to evaluate cProjects elements together with WBS elements being assigned to the respective cProjects element (similar to an already existing report). No changes to existing extractors are necessary. Task comparison: A new query is provided that reports all tasks of a project for which the planned work is less or equal to the actual work. These can be compared with the total amount of completed tasks, for which the planned work is greater than the actual work. No changes to existing extractors are necessary. Adaptation of extractors to new project structures: In opposite to the past release of cProjects, it is possible with cProjects 4.0 that any project element (except checklist items) could be located directly under the project definition. Due to these new hierarchy adjust 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 39 of 82

ments the corresponding extractor needs to be adapted, so the project hierarchies can be properly displayed in SAP BW. Adaptation of extractors to new role concept: The new role concept in cProjects 4.0 allows the assignments of business partners to roles in overlapping time intervals. To reflect these changes also in SAP BW, the corresponding extractor needs to be adapted.
Main business benefit / main question answered with the (improved/enhanced) solution Especially for project leads and resource managers, the enhanced BW business content provides substantial benefits in terms of project visibility throughout the entire organization, decision support in every phase of the project, and eases management reporting. It enhances operating efficiency, from project monitoring to proactive response on business changes.
Business scenarios (how the solution can be used) Business case, for which the new feature can be applied: Project and portfolio management supports various scenarios such as New Product and Introduction (NPDI), IT Portfolio Management, Project and Resource Management for Professional Services, and many others. In all these scenarios, project transparency and analytical applications play an important role to enable decisions based on schedules, costs, or resources, and achieve successful projects.
5.2 Plant Maintenance

5.2.1 BI Content for Measurement Points and Documents
Abstract of the Business Solution The recording of measurements is a key piece of information for many items of plant and equipment and the following are some examples of measurement readings: Odometer reading in a car or truck Hour meter reading on a pump set Tones hauled by a mining haul truck Vibration or temperature reading on a motor The measurement readings can be used to schedule preventive maintenance schedules 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 40 of 82

e.g. oil service every 20000km or 1 year or initiate a condition based maintenance e.g. when the vibration reading exceeds a target value a notification is created. In the power generation industry, there is a requirement to calculate the energy efficiency of a power station unit (and ultimately the fleet of power stations owned by a company) and the following are examples of measurements taken to in order to achieve this: Quantity of fuel used (oil, gas, coal etc) in kg or tones Consumption of water in liters Output in GJ (Joules) Particulates, oxides of nitrogen, sculpture dioxide and carbon dioxide are the main air emissions of environmental concern resulting from the burning of fossil and biomass fuels Pressure and Temperature of water and steam (inlet and outlet) in degC or Kelvin
Description of the (new) BW Business Content SAP delivers predefined scenarios (visibility scenarios) that are ready-to-go so you can put the solution to work right away. Each scenario contains pre-configured packages based on business scenarios. The SAP Business Information Warehouse part in these visibility scenarios contains: Extractors for transferring data from ERP to SAP Business Information Warehouse In the ERP system the master data object for measurements is termed the Measurement Point or Counter (A counter is special type of Measurement Point and refers to things like odometers or hour meters). Each Measurement Point or Counter by default is created for a Functional Location or Equipment. A Functional Location or Equipment can have an unlimited number of Measurement Point or Counters. The measurement position is a useful attribute that will also be extracted. The measurements are recorded in the ERP system as a Measurement Document and can be entered either automatically by being interfaced to a SCADA or PLC system or manually by recording them on a mobile device which is subsequently synchronized to the ERP system or as a direct entry into the ERP system. The readings are input as often as required which could mean hundreds of documents per day or at the other extreme, once per week or month. A measurement document consists of the following data sections: Measuring point data: This refers, for example, to the measuring point number, measurement position, description, characteristic, and unit 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 41 of 82

Measurement result data: This refers to the precise second when the measurement or reading (time stamp) takes place, the measurement or counter reading respectively, as well as a qualitative assessment of the measurement result if necessary If necessary, additional information (such as short and long text): This refers to the information describing which technician performed the measurement or reading and, if necessary, the number of the measurement document from which the measurement result or counter reading was derived In addition, you can assign a processing status to the measurement document. This status can indicate a need for action based on the measurement value or counter reading and whether the need for action based on these readings is already covered by an existing task. Predefined Data Models, including 1 ODS objects, collecting data about expected and unplanned events, groups of expected events as well as event handler 1 InfoCube, enabling the evaluation of the notification- and execution behavior Process Chains
Main business benefit / main question answered with the (improved/enhanced) solution The following query will be delivered: Measured readings on equipment level for functional locations are shown for the last 12 months.
Business scenarios (how the solution can be used) In the power generation industry, there is a requirement to calculate the energy efficiency of a power station unit.
5.2.2 Maintenance KPIs for Enterprise Asset Management

Abstract of the Business Solution The key objectives of the Maintenance function in a typical organization are to: Ensure a long productive life of equipment / systems Ensure high system / equipment availability / reliability to support consistent production Proper utilization of maintenance resources including Manpower 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 42 of 82

Materials Maintain costs at optimum levels To this end, Maintenance KPI measurement and reporting is very important to many customers. Metrics allow us to see what is working well and improving, and more importantly what is not working so that corrective action can be taken quickly.
Description of the (new) BW Business Content SAP delivers predefined scenarios (visibility scenarios) that are ready-to-go so you can put the solution to work right away. Each scenario contains pre-configured packages based on business scenarios. The SAP Business Information Warehouse part in these visibility scenarios contains: Extractors for transferring data from ERP to SAP Business Information Warehouse Predefined Data Models, including 1 ODS objects, collecting data about expected and unplanned events, groups of expected events as well as event handler 1 InfoCube, enabling the evaluation of the notification- and execution behavior Process Chains The visibility scenario covers the delivery process from creating a sales order to transferring the data to the data warehouse, where it is analyzed. For this, also predefined Queries are delivered, which provides information about the number of departures from the plant, the number of carrier arrivals as well as the number of arrivals at the customer, the execution of the transport as well as delays of departures, carrier arrivals and arrivals at the customer
Main business benefit / main question answered with the (improved/enhanced) solution The scope of this SRS is to deliver a set of KPIs that address the requirements of work management in the area of maintenance. The delivered KPIs should be able to be adapted by customers to suit their individual requirements. The list of delivered KPIs is as follows: 1. Outstanding Work 2. Overdue Work Profile 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 43 of 82

3. Predictive and Preventive Maintenance (PPM) Completion 4. Schedule Completion 5. Planned Work Profile 6. Estimating Accuracy 7. Scheduled Work 8. Equipment failure overview
Business scenarios (how the solution can be used) Work Management is one of the main application areas in Enterprise Asset Management. SAP has therefore focused in this area for which the Business Content in SAP BW will be developed.
6 Human Capital Management

6.1 Analytics in MSS ERP 2005
Abstract of the Business Solution Analytics for MSS ERP 2005 is part of the Manager Self Service in mySAP ERP. It is implemented by means of several BW queries which provide benchmark data and enable a quick overview of the situation in the managers responsibility area.
Description of the (new) BW Business Content Several BW queries and KPIs are delivered: For business areas with revenue assignment: showing snapshots of expenses and revenues in the related business area. For business areas without revenue assignment: showing snapshots of the actual and planned cost structure in the related business area.
Main business benefit / main question answered with the (improved/enhanced) solution Managers are informed about the overall situation in their responsibility area.
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Managers will be provided with forecast data to support early warning mechanisms. Responsibility Areas are automatically identified and personalized by extracting the corresponding ERP authorities.
Business scenarios (how the solution can be used) The delivered reports are primarily examples and could be used as a starting point for customer specific report implementations.
7 X-Apps
7.1 BI Content for Resource and Program Management (xRPM)
Abstract of the Business Solution SAP xApp Resource and Portfolio Management (SAP xRPM) is a comprehensive solution designed to unify project resources and improve the management of project portfolios in R&D and IT departments. SAP xRPM supports strategic project decision making and facilitates best practices at all levels of project governance. At the portfolio level, SAP xRPM provides program data for deciding where and how to invest in projects. It addresses the question of where to deploy valuable human and financial resources to support current business strategies. SAP xRPM extracts and uses existing application assets from project management, financial, and human resource systems to provide an enterprise-wide overview of the project portfolio. Unlike conventional reporting tools, SAP xRPM adds new transactional capabilities for managing projects, capacity, and collaborative workflow across the portfolio. SAP xRPM embraces and extends the hidden value in existing systems by enabling new portfolio management processes without disrupting the base systems of record. SAP xRPM provides role-based functionality for a wide range of users to collaborate on project performance and capacity planning. It includes features specifically tailored to meet the various needs of management decision makers.
Description of the (new) BW Business Content SAP xRPM provides predefined analysis scenarios that are ready to go to better identify, select, prioritize, and manage a portfolio of projects and to quickly monitor the status of portfolio items.
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BI 7.0 Content Add-on contains the following enhancements to existing Business Content for xRPM with regard to the following new functions provided with xRPM 4.0: Accumulated Expected Launch Portfolio is a bar chart showing accumulated size of portfolio items adjusted for risk (NPV*risk) compared to the new product development financial objective over a timeframe. Portfolio Items in Development (Risk) is a new chart showing portfolio items in the development pipeline. The focus of the chart is on pipeline with regards to risk. The revenue size/NPV for each item is compared against the risk with regards to the pipeline status. Portfolio Items in Development (Target Segmentation) is a new chart showing portfolio items in the development pipeline. The focus of the chart is on target segmentation. The revenue size/NPV for each item is compared against the probability of success with regards to the target segments and the pipeline status. Portfolio Item Cost vs. Risk Bubble chart where Portfolio item cost are analyzed vs. their probability of success. The bubbles represent the revenue size/NPV and are colored according to the target segment. Planned/Actual Cost vs. Available Budget by Timeline A chart that compares planned and actual values and how the revenue/cash flow develops along a timeline to show the long-term curve of these key figures.
Main business benefit / main question answered with the (improved/enhanced) solution The enhanced BW business content provides substantial benefits in terms of portfolio visibility and transparency throughout the entire organization, decision support for the overall portfolio, and eases management reporting. The portfolio pipeline and portfolio items can be analyzed based on various key performance indicators (e.g. risk, cost, budget, revenue). It is also important to look at the long-term portfolio: What were the planned values and what are the actual, and how does the revenue/cash flow develop along the timeline? Some projects might have low revenue right now, but have high forecasted revenue at the end of the project. In order to make the proper decisions, portfolio managers need to have the cost/revenue/cash flow information along the timeline.
Business scenarios (how the solution can be used) Project and portfolio management supports various scenarios such as New Product and 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 46 of 82

Introduction (NPDI), Product Innovation Management, IT Portfolio Management, Project and Resource Management for Professional Services, and many others. In all these scenarios, portfolio transparency and analytical applications play an important role to enable decisions based on prioritizations, costs, or resources, and achieve successful projects.
7.2 BI Content for Product Definition (xPD 2.0)

Abstract of the Business Solution For Product*, Brand and Marketing Managers who need to create innovation and make it happen the SAP xApp Product Definition (xPD) creates unique value through processing insights/ideas, concepts and requirements on new products, services, and marketing initiatives. Key capabilities include: Set up targeted ideations on specific topics Search the insight/idea and concept pool Group insights/ideas in idea buckets, cluster and evaluate/rate them Develop concepts using easily configurable concept and process templates (a concept typically includes structured and unstructured information on business case, market/technical feasibility of a new product, service or process) Define and monitor requirements resulting from a particular concept Track and document decisions taken on a concept
*A product could be a tangible product, a service sold externally, or an internal process.
Description of the (new) BW Business Content The aim of xPD 2.0 BW content is to allow for innovation process analytics on ideas and concepts. This includes analysis of the entire inventory or pool of ideas/concepts as well as time related reports on ideas/concepts created and processed within a certain timeframe. Info Cubes: 1. Number of Ideas (serves analysis of ideas submitted within a specific timeframe) 2. Number of Concepts (serves analysis of concepts submitted within a specific timeframe) 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 47 of 82

3. Change log of ideas (logs idea status changes to measure processing times for ideas) 4. Change log of concepts (logs idea status changes to measure processing times for ideas) Object attributes, classification values and number of relationships are made available and can be leveraged in different reports (facilitated through the respective ODS objects; ODS objects are provided both for single and multi-value classifications). Queries 1. Number of ideas (Total Idea number on a certain date, Ideas submitted within a certain time period) 2. Average time of ideas in a certain state 3. Number of idea relations (Number of ideas that turned into concepts, Average number of relations of submitted ideas to others, Average number of references of submitted ideas to concepts, Success rate of ideas) 4. Analysis of idea source (Number of ideas per source) 5. List of ideas with associated classifications 6. List of concepts with associated classifications 7. Success rate of concepts (Number of completed concepts, Number of active concepts, Number of terminated concepts)
Main business benefit / main question answered with the (improved/enhanced) solution The new BW content delivered in xPD 2.0 allows Product*, Brand and Marketing Managers as well as C-Level executives owning the innovation process to assess the quality and efficiency of the companys innovation activities through gaining visibility into the number and kind of insights/ideas submitted in a particular timeframe turnover rates from ideas to concepts number and kind of concepts created in a particular timeframe success rate of concepts The knowledge gained from these reports is a crucial prerequisite for benchmarking and 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 48 of 82

continuously improving the companys innovation processes.
*A product could be a tangible product, a service sold externally, or an internal process.
Business scenarios (how the solution can be used) New xPD features (specifically the BW content) come into play in the following use cases: Company does benchmarking of innovation process KPIs against competitors or other companies; innovation process is readjusted based on the findings Product Manager would like to find out what the main sources for incoming ideas are. He sees in the respective BW report that hardly any ideas come in from customers. Therefore he sets up dedicated targeted ideation campaigns directed to customers in order to trigger more customer input in the innovation process. Other uses cases include: analyze processing time for ideas, list all concepts with a particular classification that were created in a given time period and identify areas that more innovation activities should take place for, etc.
8 Technology Platforms
8.1 Root and Cause Analysis of System Performance Issues
Abstract of the Business Solution Statistical workload data from SAP components can be analyzed locally and for the whole landscape, both on a detailed and on an overview level. Such data can be transferred to a Business Intelligence (BI) system for more sophisticated analysis and reporting. Powerful correlation options are available in BI, as statistical workload data and performance data from an SAP landscape can be combined and centrally analyzed. Performance data collected by a central monitoring component can be analyzed in BI as of SAP NetWeaver 04. You can now detect the root cause of performance problems by drilling down to related workload statistical data. Trends can be seen and forecasts made on the basis of such correlations.
Description of the (new) BW Business Content
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Extractors transfer statistical workload data from the source systems to BI. Such data typically includes information on: Number of dialog steps Average response time per dialog step Average CPU time Average database time Size of requested data This data is correlated with performance data stored in BI.
Main business benefit / main question answered with the (improved/enhanced) solution Lower Costs, Higher Efficiency For reporting on collected performance data, the functionalities of SAP BI deliver these business benefits: Lower total operating cost for performance reporting Enhanced detection of performance problems due to root cause analyses by combining performance data and statistical workload data Greater productivity due to efficient management of large quantities of data from different sources Prevention of bottlenecks due to accurate and powerful forecasting Improved communication due to flexible, customized performance reporting in SAP Enterprise Portal (SAP EP)
Business scenarios (how the solution can be used) IT departments and service providers can do their reporting on agreed service levels on a daily, monthly or yearly basis.
8.2 Business Content for Business Process Management

Abstract of the Business Solution Two SAP components, namely SAP Business Workflow and Cross-Component BPM (ccBPM in SAP XI) use one common process engine to respectively model business 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 50 of 82

processes and choreograph messages in processes. SAP Business Workflow is a well established component which is used in many SAP components. This tool enables users to (graphically) model business processes based on business objects and their actions. Workflows are runtime relevant models that can be executed by the workflow engine. Business processes can involve fully automated (background) steps as well as user interaction (dialog steps), decisions, loops, etc. Given the flexibility of the SAP business workflow modeling tool, IBUs, ISVs and customers can use and modify SAP delivered business processes and fully adapt them to their specific requirements. Cross Component BPM (ccBPM in SAP XI) denotes processes which are modeled and run on a central XI instance. The purpose of ccBPM is to provide stateful message choreography as a major new feature in XI 3.0. Upon deployment, a ccBPM process is compiled into a special flavor of business process and is then executed by the process engine.
Description of the (new) BW Business Content SAP Business Workflow delivers generic process integration and process automation capabilities, which has been integrated with major SAP components. Main benefits are active push of work items to users, automated background execution, deadline monitoring and escalation capabilities, in conjunction with a graphical modeling tool that offers free composition of the mentioned features. ccBPM delivers message choreography capabilities, adding stateful messaging (wait for messages, compose and split messages, deadline monitoring and alerting) to the XI 3.0 release. The SAP Business Information Warehouse part contains: Extractors for transferring business process data from the OLTP system to SAP Business Information Warehouse. Predefined Data models, including: 4 ODS objects, collecting data about existing process steps, actions that have occurred on each step, missed deadlines and objects related to processes and process steps. 1 InfoCube enabling the evaluation of process data The SAP Business Warehouse part can be used for all existing reporting scenarios where business workflow or ccBPM are involved, to add process transparency to BW reporting by 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 51 of 82

linking it to business process data. Main business benefit / main question answered with the (improved/enhanced) solution As SAP business workflow and ccBPM are generic solutions delivered by NetWeaver, an integration of the workflow engine with SAP Business warehouse is an immediate benefit to all SAP applications and scenarios which use process technology. Integrating process data allows viewing, in particular: the number of times certain process steps have been executed which business activities have been carried out by which users or organizational units (if an organization model is maintained) the time required to execute (groups of) process steps potential problems that occurred like missed deadlines or errors links of business objects to processes and process steps These data are essential prerequisites for process efficiency monitoring and continuous process improvement. Process efficiency reporting on a continuous basis is a key success factor for BPM projects.
Business scenarios (how the solution can be used) Process transparency and process efficiency can be monitored in all areas and scenarios where process technology is being employed. Costs and bottlenecks of existing processes can be made visible. As a result, processes themselves can be re-designed and streamlined to reduce costs, processing time and resources involved.
8.3 Business Content for BI Administration Cockpit

Abstract of the Business Solution Using the BI Administration Cockpit the BI Administrator can get a concise overview on his BI systems, focused on critical issues and offering a fast access to related information and to BI Applications to resolve the issues.
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SAP delivers predefined scenarios (visibility scenarios) that are ready-to-go so you can put the solution to work right away. Each scenario contains pre-configured packages based on business scenarios. The SAP Business Information Warehouse part in these visibility scenarios contains: 8 Extractors for transferring data from BI status and statistics logs to SAP Business Information Warehouse Predefined Data Models, including 8 MultiProviders (containing 6 InfoCubes and 8 Virtual InfoProviders), enabling the evaluation of the data load status, performance and usage statistics 6 Process Chains Predefined Web Applications, including 49 BI web templates, serving for status and performance monitoring and for more detailed analysis 63 BI queries 1 Predefined Role, including a menu that contains all web templates and queries of the BI Administration Cockpit. The BI Administration cockpit covers status and statistics of BI objects: It covers the status of process chains, processes and requests as well as the load performance of process chains and processes and the query runtime performance of BI Applications (i.e. web templates and workbooks), BI Application Objects (i.e. web items, queries and query views) and InfoProviders (i.e. MultiProviders, InfoSets, InfoCubes, DataStore objects and Virtual InfoProviders). It provides a set of pages that contain monitors which consist of time-charts and ranked lists that are based on runtimes and deviations in runtimes. From here the user can navigate to more detailed analyses or applications for problem resolution.
Main business benefit / main question answered with the (improved/enhanced) solution The main benefit of using the BI Administration Cockpit is that it provides: A single point of entry from where the BI administrator can access the BI applications he needs context specifically. Cross-object status overviews, which omit the need to monitor each object individually. Cross-object statistics overviews, which help the BI Administrator to detect (un 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 53 of 82

usual) long-running processes or queries. Focus on critical issues so that the BI Administrator sees directly where his action is required. TCO-Reduction by lowering monitoring and analysis efforts and by providing fast and context-specific navigation.
Business scenarios (how the solution can be used) The BI Administration Cockpit supports the BI Administrator in running his BI system(s). He can get a concise overview on the objects in his BI systems, focused on critical issues and offering a fast access to related information and BI applications to resolve the issues. Using this business packages he can... Get an overview on the status and performance of his BI systems and the BI objects in these systems: Status of process chains and processes Load request status in InfoProviders and master data tables Query runtime performance of web templates, queries and InfoProviders Data load performance of process chains and individual processes Concentrate on critical issues that might need reaction Navigate to More detailed overviews SAP Applications that offer additional information SAP Applications where he can resolve reported issues Thus the BI Administration Cockpit provides a better overview on the BI systems than the standard BI applications and can serve as a single point of entry for daily administration tasks. The BI Administration Cockpit runs in an SAP Enterprise Portal with the Business Package BI Administration 1.0 installed.
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9 Industry Units
9.1 Media
9.1.1 Media Business Content Enhancements for Media
Business Solution The following enhancements and extensions to the SAP BW Business Content are available for media companies in this release: Media Product Sales (M/PS): Lifetime Analyses for Series Sales and Distribution Series Sales and Distribution is used to represent the subscription business processes for series products (such as journals, loose-leaf publications, and book clubs). Media issues are combined using various subscription products and sold collectively here. The analyses in SAP BW focus on lifetime and success and failure analyses. Analyses of the lifetime provide information on when the customer started their subscription and the period for which it has been taken. Media Sales and Distribution (M/SD): Analyses for the Circulation Book A media company can use the circulation book functions to report the number of copies of their objects (publications, media product families, media products) or sub-objects (editions, issues, media issues) to the relevant supervisory bodies (such as ABC, IVW) at regular intervals. Analyses for the circulation book in SAP BW enable the data used to create the circulation audit report to be determined and combined quickly and effectively. Data is still available in SAP BW for internal publisher evaluations.
Description of the (new) BW Business Content New and modified objects in SAP BW. 1) Lifetime analyses for Series Sales and Distribution Analyses Lifetime analysis Series Sales and Distribution - Active subscriptions Lifetime analysis Series Sales and Distribution - Un-terminated subscriptions Lifetime analysis Series Sales and Distribution - Active terminated subscriptions
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Lifetime analysis Series Sales and Distribution - Terminated subscriptions Flexible lifetime analysis - Series Sales and Distribution Success analysis Series Sales and Distribution - All accesses Success analysis Series Sales and Distribution - Inactive acquisitions Success analysis Series Sales and Distribution - Active acquisitions Failure analysis Series Sales and Distribution Terminations for key date Failure analysis Series Sales and Distribution - Expected terminations Pre-defined Data Models InfoCube: Series Sales and Distribution: Contracts (0MEMPSC01) DataStore object: Order item data (media-specific) (0MEMPSDS1) Customizing Customizing settings in SAP BW to identify media-specific SD documents Process Chains All loading transactions for data provision are controlled by process chains. During the analyses of Series Sales and Distribution, note that manual configuration of the InfoSource, update rules and transfers rules and Customizing settings are required in SAP BW for media-specific usage of the standard Sales and Distribution (SD) components. Implementation of the DataStore object Order Item Data (Media-Specific) requires the update for the existing InfoCube Media Product Sales: Order (0MEMSDC06) to be modified. 2) Analyses for the Circulation Book Analyses Number of publications per weekday Average circulation per weekday ABC: Average circulation per weekday ABC: Average circulation per weekday (media issue) ABC Average circulation according to distribution zone
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ABC: Average circulation Monthly comparison ABC: Average circulation Quarterly comparison ABC: Average circulation Annual comparison Pre-Defined Data Models InfoCube: Circulation book (0MEMSDC11) InfoSource: M/SD Circulation (0ME_ISM_SD_CIRCBOOK) Process Chains All loading transactions for data provision are controlled by process chains. book with delivery quantities
Main business benefit / main question answered with the (improved/enhanced) solution The enhancements to the business content enable a company to perform analyses in subareas of Media Product Sales and Media Sales and Distribution, which were not previously possible in this format. This increases the range of application for the business content. Existing functional gaps have been filled.
Business scenarios (how the solution can be used) Lifetime analyses in Series Sales and Distribution Usage in Media Sales and Distribution to evaluate the customer and their loyalty, and to control and evaluate advertising campaigns. Analyses for the circulation book Flexible and fast reporting or circulation figures to the relevant supervisory bodies.
9.2 Public Sector

9.2.1 Position Budgeting and Control
9.2.1.1 Personnel Budget Plan Management
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Within this document the BW reporting for the scenario PBC Personnel Budget Plan Management is covered. It rounds off the PBC Analytics, which contains the Enterprise and BW reporting solution for all PBC scenarios (Commitment Processor; Organizational Managements for PS; Personnel Budget Plan management). The main goal is the presentation of the position plan. Starting point for the reporting (e.g. generate the position plan) is the existing Enterprise structure of the Budget Unit (BU) within the Personnel Budget Plan Management. This not integrated view on budget elements (not integrated in view to Funds Management and fiscal information) is covering the position plan in an own structure. To report over these data a consistent data collection method is used to provide all relevant information concerning the BU-objects.
Package Package RS_BCT_FM for BI-Content and PAOC_FPM_FTE_BW for R/3-Content (extractors). InfoArea No new info area is needed. For this development info area 0PSM_PBC is used. Role SAP_BW_PBC_03 - Manager Position Plan (Personnel Budget Plan Management) Query 0PSM_C42_Q0001
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0PSM_C42_Q0002 InfoProvider 0PSM_C42 Position Plan (Personnel Budget Plan Management) InfoCube 0PSM_C42- Position Plan (Personnel Budget Plan Management) DataSource 0PSM_PBC_06 0BSELEMENT_ATTR 0BSELEMENT_TEXT 0BSELEMENT_HIER 0BUTGR_TEXT 0BUTYP_TEXT 0BSTAT_TEXT InfoSource 0PSM_PBC_06 0BSELEMENT 0BUTGR 0BUTYP 0BSTAT WebTemplate 0TPL_YY_C01_Q0001_V01 APCO: OLTP-Application Component PSM_PBC 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 59 of 82

Main business benefit / main question answered with the (improved/enhanced) solution The typical user for the functionality would be somebody who is in charge of managing the current position plan and is controlling and preparing the needed actions like lock notes or valuations of positions. A specific role is not defined for this scenario.
Business scenarios (how the solution can be used) Business case(s) for which the new feature can be applied are not applicable as the solution is covering a legal requirement.
9.2.1.2 Personnel Budget Planning

Abstract of the Business Solution Personnel Budget Planning supports public sector organizations to easily create a personnel budget/position plan for a defined planning horizon. It covers capacity (FTE), personnel cost and cost distribution planning on position/employee detail. In addition, the personnel budget plan is integrated into the overall budget.
Main business benefit / main question answered with the (improved/enhanced) solution Speed up setup of personnel budget/position plan Less manual labor by reusing existing data/projecting data Increase accuracy of budget projection Due to more accurate personnel budget Reduce errors Version concept
Business scenarios (how the solution can be used) Personnel budget planning is a sub scenario of the business scenario budget preparation.
9.2.2 Enhancement of Business Content for Funds Management

Abstract of the Business Solution 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 60 of 82

In Funds Management, the customers can store customer some specific data in FM updating. This information can be used for specific reporting issues. In order to facilitate the use of this information not only in R/3, but also in BW the FM extractors to BW were enhanced by the USERDIM field. Further, the new BW info object 0PU_USERDIM was defined.
Description of the (new) BW Business Content A new InfoObject 0PU_USERDIM has been defined in BW. The InfoObject has no attribute, texts and hierarchies. The object is included in the InfoSources and 0DS objects for commitments, actual and BCS budget. The extractors for commitments, actual and budget (BCS) are enhanced by the field USERDIM.
Main business benefit / main question answered with the (improved/enhanced) solution Facilitate the BW reporting for customers in Public Sector that work with specific information stored in the field USERDIM.
9.2.3 Business Content for Defense

Abstract of the Business Solution One of the key elements of the solution Defence & Security is a flexible and integrated organisational management. It enables the integration of an often changing organisational management with related processes in HCM, SCM, PLM and Financials. It contains functionalities for: Authorized and actual personnel and the integration into my SAP ERP HCM. Authorized and actual material and the integration into mySAP SCM and mySAP PLM Provision and the integration into mySAP SCM and mySAP PLM. It also contains functionalities to facilitate maintenance of large assets (e.g. weapon systems) and flight operations. The solution supports missions in all phases of deployed operations, taking into account the particular conditions and challenges of a possibly hostile environment with a restricted (IT) infrastructure
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Description of the (new) BW Business Content SAP delivers predefined scenarios that are ready-to-go so you can put the solution to work right away. Each scenario contains pre-configured packages based on business scenarios. The SAP Business Information Warehouse part in these visibility scenarios contains: Extractors for transferring data from ECC / EA-DFPS to SAP Business Information Warehouse (BI Content Defense) Predefined Data Models, including 42 ODS objects, collecting data about structures, materials, personal, plant maintenance and line maintenance. 22 InfoCube, enabling the evaluation of the notification- and execution behavior Process Chains The visibility scenario covers planning, support, and processing of force elements in the EA-DFPS solution. The daily military business and operations are transferred to the data warehouse, where it is analyzed. For this purpose predefined Queries are delivered, which provide information about material movements and planning, organizational flexibility, plant maintenance, line maintenance and personal planning as well as operations and exercises.
Main business benefit / main question answered with the (improved/enhanced) solution The new Business Content enables planning and analysis of processes related to the EADFPS functionalities of the mySAP ERP solution. The new content enables to collect data from the integrated organizational management, e.g. authorized and actual personnel and materiel. The maintenance and supply chain processes and the HCM processes. The use of pre planned scenarios reduces reaction times; it also enables a reuse of predefined content. The content improves the asset visibility. It enables analysis of total stock of total assets, and facilitates the improvement of the supply chain. HCM processes often rely on the qualification of personnel. The content enables a quick and complete overview over the existing qualification profiles and required skills for missions or tasks. It enables a skill-based HCM concept including training and exercises.
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9.3 Financial Services

9.3.1 Bank Analyzer Basel II
Abstract of the Business Solution With Bank Analyzer, IBU Financial Services offers a new suite of analytical applications tailored to match the banking industrys need for an integrated back office solution. Bank Analyzer consists of a common data layer the Financial Database which provides multiple Analyzers with data. Some of the challenges the banking industry faces today are the new risk calculation, risk controlling and disclosure practices as demanded by the Basel II consolidation paper. The Bank Analyzer helps banks overcome these challenges, with business content providing the reports demanded by pillar 3 (Disclosure and Reporting) of the consolidation paper. The overall scenario includes the new features: OLTP extractor configuration and generation to flexibly combine and transfer results of the Basel II calculation process (Result Data Base), the Historical Data Base (HDB) and the Financial Data Base (FDB) to the SAP Business Information Warehouse complete data staging process including InfoSource and update rules ODS-based line item reporting MultiProvider-based analytical reporting ready-to-run queries satisfying the disclosure specifications of the SAP Basel II Solution 4.0
Description of the (new) BW Business Content SAP delivers ready-to-run reports including the complete data model for reporting and the staging process, the latter supported by the OLTP generic extractor shipped with the Bank Analyzer 4.0 system. The following reports are provided: a Distribution of Credit Items (Average Values) b Distribution of Credit Items (Current Values) Geographic Distribution of Credit Positions Distribution by Sector/Counterparty Type 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 63 of 82

Distribution by Maturity Portfolio Report LGD Results EAD Results Risk Mitigation Effects Non-Performing Credit Items by Sector / Counterparty Type or by Country a Provisions, Recoveries, Write-Offs b Comparison of EL and Provisions EL for each EL band (expected loss) a Credit items by Portfolio / Basel II approach (EAD) b Credit items by Portfolio / Basel II approach (RCR) Outstanding items per risk category Default probability for each retail segment Comparison between expected and actual defaults Comparation of Equity Values Equity Results Capital Requirements per Equity Groups Equity Investments subject to Supervisory Transition Outstanding Securitized Exposures by Exposure Type Impaired Securitized Exposures and Recognised Losses Retained or Purchased Securitisation Exposures by Exposure Type Retained or Purchased Securitisation Exposures by Risk Weight Bands Outstanding Securitized Revolving Exposures Securitized Exposures and Recognised Losses by Exposure Type Operational Risks Total Amount and Losses for Commercial Real Estate by Real Estate Type Market Value and Loan Value of Commercial Real Estate Loans by
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Real Estate Type Customer Migration by Number (Percentage Values) Customer Migration by Volume (Absolute Values) Customer Migration by Number (Absolute Values) Customer Migration by Volume (Percentage Values)
The following InfoSources will be generated to extract data from the Bank Analyzer Core System: Counter Party / Issuer Risk Provisions, Recoveries, Write-Offs Commercial Real Estate (CRE) Securities for CRE Equity Investments Securitization Migration Matrices
The MultiProvider 0BADRMC01 combines data from the following Info cubes and makes it available for the reports 1 - 15: 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 65 of 82

Basel II: Disclosure & Reporting InfoCube Counter Party Risk (0BADR_C01) Basel II: Disclosure & Reporting InfoCube Commercial Real Estate Exposures (0BADR_C04) Basel II: Disclosure & Reporting InfoCube Equities (0BADR_C06) Basel II: Disclosure & Reporting InfoCube Securitization (0BADR_C07)
Reports 16 19 Reports 20 25 Report 26
will be solely based on the InfoCube for Equity Investments. will be solely based on the InfoCube for Securitization. will be solely based on the the ODS for Operational Risk. This ODS does not appear in the diagram for the Data Flow, because no data extraction from the Bank Analyzer Core System is planned. Staging of data for this InfoProvider will most likely be done from an external file. will be solely based on the InfoCube for CRE Securities. will be solely based on the ODS for Migration Matrices.
Report 31 Reports 32 35
Report 10a
will be based on either an InfoCube (if necessary) or the ODS for Provisions, Recoveries and Write-Offs. Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 66 of 82

Report 10b will be based on a MultiProvider 0BADRMC02, which accesses data from the following InfoProviders: ODS 0BADRDS03 for Provisions, Recoveries and WriteOffs InfoCube 0BADR_C01 for Counter Party and Issuer Risk InfoCube 0BADR_C02 for Commercial Real Estate Exposures
Report 10b Comparison of EL and Provisions is based on data for general and specific provisions. It is assumed that the general provisions are stored broken down by country / industry / portfolio and approach, as a comparison of expected losses and eligible provisions is valid only for the IRB approaches.
The scenario is rounded off by the ODS-objects: 0BADRDS01 ODS for Counter Party / Issuer Risk 0BADRDS04 ODS for Commercial Real Estate Exposures 0BADRDS06 ODS for Equities 0BADRDS07 ODS for Securitization which may be used for both detailed line item reporting on financial transaction level and as a possible source for drill-down navigation. The ODS-objects contain the necessary information to allow for drill-through scenarios to the Bank Analyzer OLTP system. 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 67 of 82

The BW Business Content may be seen as integral part of the full Basel II disclosure and reporting process, which originates in the Bank Analyzer OLTP system: The extractor reads, merges and transports results from the calculation process (RDB), the Historical Data Base (HDB) and the Financial Data Base (FDB) of the Bank Analyzer. The data can be staged using the pre-defined InfoSources.
Main business benefit / main question answered with the (improved/enhanced) solution The Bank Analyzer Basel II disclosure and reporting business content has been set up following the Basel II regulations specified in the final Accord (Pillar 3). The business content shortens implementation time and effort of the BW reporting considerably by providing ready-to-run queries, a fully developed data model and close integration with the Bank Analyzer OLTP processes. Reports on high aggregation level satisfy the disclosure and reporting requirements determined by management and supervisory authorities. The business content can easily be enhanced to meet extended requirements for internal reporting using freely definable drill-down paths. The Bank Analyzer Basel II solution including the data extraction process can be extended with freely definable customer reporting criteria and key figures.
Business scenarios The following Basel II process shows the data flow for disclosure and reporting in the SAP Bank Analyzer Core and SAP BW: Bank Analyzer calculates key figures relevant for Basel II and stores pre-calculated and historic results in the Historical Data Base (HDB). The calculation results and the historical data may be merged and transferred to the SAP Business Information Warehouse, where they can be analyzed on financial transaction level or higher. Data Extraction The source systems are SAP systems. A generic extractor may be used to generate DataSources for the necessary extraction streams. Example
The following example illustrates the report Geographic Distribution of Credit Items. 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 68 of 82
The underlying transaction includes a loan with an annual repayment amounting to EUR 1 million to a company headquartered in Germany, which was valued on 06/01/2004.
Step 1: The transaction data for the loan is entered, processed and stored in the banks own operational systems.
Step 2: The necessary transaction data (for example: exposure, collaterals, guarantees and maturity) for the loan is transferred to the FDB.
Step 3: The costing objects for the loan are determined during the costing process, which reads the input data (Step 2) from the FDB. The results - EAD (exposure at default), LGD (loss given default), PD (probability of default) and others - are stored in the Result Data Base (RDB).
Step 4: The calculation results (Step 3) may be merged with other information in the data extraction process and analysed in the Business Information Warehouse.
9.4 Retail
9.4.1 Aggregated Long-term Forecast
Abstract of the Business Solution The Aggregated Long-term Forecast functionality is embedded in the Retail Merchandise and Assortment Planning (MAP). MAP is the central planning and analyses application for retailer. The Business Content for Merchandise and Assortment Planning (MAP) supports planning and reporting for all business activities involving assortments and merchandise. This enables the retailer to plan on a value-basis and a quantity-basis. Planning can be done on any hierarchy level, for example, purchasing organization, store or product. E.g. it is possible to define strategic targets and then transfer them step by step to segment, assortment or product level. Doing this, you can figure out a final plan version by comparing several, manually created test versions. Planning is used to define important key figures, such as sales, gross revenue, margin, turnover and GMROI for a time period in the future (e.g. a season). By comparing planning data, actual data and historical data, you can define and optimize the developments of your company in the future. MAP also enables the retailer to define its planning process flow, the characteristics to be
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planned and a set of key figures to be included in planning, according to its requirements. In SAP BW you can create high-performing reports for the following areas: Merchandise Planning Assortment Planning Store Planning For details to the above planning areas please have a look at the documentation of the Retail MAP content.
Description of the (new) BW Business Content The aggregated long-term forecast enables the planning department to create proposals for the planning-relevant key figures by doing a forecast using the mathematical model of linear regression based on historical data. It is primarily aligned to the key figure Sales, but can also be adapted to any Key figure on aggregated characteristic levels in BW. Also planning along hierarchies (e.g. Customer Decision Tree) is supported with this forecast model. In addition to this it takes into consideration external influences on your business in form of influence factors. These can be stored in BW as special events (e.g. promotions) or as the factor itself. In the retail standard content you will find a model for forecasting retail sales revenues on a monthly base using advertising budget, special sales events and number of sales days as influencing factors. This content is only an example to explain for how this new functionality can be used and implemented in the BW environment. The different planning scenarios and requirements are closely related to each retail customer project, so that it is not possible to deliver an all embracing and universally valid forecast data model in the BW standard content. The delivered example for sales revenues in Retail content consists of the following BW objects: Data model: 1) data storage object (DSO) for regression coefficients 2 info providers for current and for forecast data The overall content for the aggregated long-term forecast includes additionally 7 DSO for 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 70 of 82

event maintenance and 2 info cubes for current and for forecast data.
Main business benefit / main question answered with the (improved/enhanced) solution With the aggregated long-term forecast functionality in Retail standard content the planning department in a retail company will be enabled to forecast and generate normalized planning data for any key figure and characteristic along any hierarchy level (Customer decision tree, merchandise category). This means enhanced operation efficiency and an acceleration of the maintenance and calculation of planning data. The delivered example for retail sales revenues can be taken as pattern and easily changed to the individual planning requirements of the retail company.
Business scenarios (how the solution can be used) The following flowchart gives you an overview about the general process of the aggregated long-term forecast.
SAP BW
history future
historical data
regression analysis
historical FIFs / Events
regression coefficients
explain the future based on the future lapse of the FIFs
Model training
explain the history based on the historical lapse of the FIFs

not explainabl e share
Forecasting
history data
adjust by FIFs / Events
not explainabl e h
statistical forecast
enhance by FIFs / Events
forecast
historical FIFs / Events
transition history future
future FIFs / Events
9.4.2 Master data synchronization for Assortment Planning

Abstract of the Business Solution Important business processes cope with a planning, an execution and an analysis/controlling phase and integrate BW with its Planning and Reporting platform as well as ERP as the executive system into their process flows. Planning steps in particular create 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 71 of 82

new planned master data, which stay in the planned system until the plans are finalized. After the approval these planned values are released into the R/3, where the execution of the plan is triggered. Following the processes in ERP, these master data objects may be changed or even deleted. These modifications need to be extracted to BW again, since they might have an impact on reporting and new planning sessions. So especially in the context of planning BW is not only a reporting engine but also specifically a planning system that has methods of master data maintenance. Examples for applications that create master data are the assortment definition tool and the Retail assortment planning front-end for BW BPS. Due to the tied relationship of planning, reporting and execution, hence the tied relationship of BW and ERP, master data maintenance activities like creation, change and specifically deletion need to be synchronized between ERP and BW. This synchronization is only needed for those InfoObjects that are maintained in both systems and for which the planning phases are reoccurring.
Description of the (new) BW Business Content The master data synchronization is necessary in the assortment planning context. Assortment planning answers the question what product mix should be sold in which store mix. Moreover, it is often part of this planning step as well to plan the shelf presentation, assign fixtures and to plan the capacities. The process usually starts in BW with the assortment definition tool, in which new assortments are created and locations are assigned to these new assortments. In a next step (key figure) plans are created for those assortments and assortment versions (shelves). The results are out bounded into ERP and used for operative processes such as listing and the layout workbench. Results can also be out bounded to external assortment optimization or shelf optimization processes. Of course changes may occur in the ERP and these changes need to be synchronized with BW again. For example, if assortments are changed or the assignment of locations to assortments change, BW needs to get these changes as well in order to have the correct information for upcoming assortment planning activities. An important activity is of course the deletion of master data records like the deletion of an assortment or a deletion of an assignment of a location to an assortment. Deletions have to be extracted into BW as well.
Main business benefit / main question answered with the (improved/enhanced) solution The MAP Master data synchronization is a complete and fully integrated solution to maintain, extract and retract master data for Assortment Planning affairs between BW and ERP and delivers an enhanced operating efficiency for the user.
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Business scenarios (how the solution can be used) The following chart gives an overview and explanation of the business scenario of the MAP Master data synchronization between BW and ERP
BW application
Release workbench
ERP application
InfoObject
Extraction a) New objects b) Changes c) Deletion
ERP master data
For example, an assortment may be created and locations may be assigned to this assortment in BW with the assortment definition functionality. It is then released to ERP by using the release workbench in BW (step 2). After that, changes must not be done in BW anymore in order to give the operative system full control over the maintenance of the assortment. That means that changes and even the deletion of released master data records can only be done in ERP (step 3) but never in BW. This is achieved by using a status flag at these master data in BW Info Objects such as the assortment. Two statuses are currently available: as long as the assortment is only used for planning purposes in BW, it has the status planned. Once it is released to ERP, it gets the status released, which means that the control is now fully in ERP. Changes in ERP and newly created records in ERP can already be extracted into BW with standard extraction methods (steps 4a and 4b in the figure above). Now consider a deletion of an assortment in ERP. This information needs to be sent to BW as well, so that the deleted assortment is not available or visible in the assortment planning process. This unveils a major problem in BW: The physical deletion of the assortment from the master data is impossible since exactly this assortment was planned and has records in transactional InfoCubes. Actual for that assortment might have been uploaded in the meantime as well. That means that all these values need to be kept in the InfoCubes for typical reports such as TY/LY analysis of plan and actual. On the other hand the deleted assortment must not be planned again and it must be prevented to assign locations to deleted assortments in BW. So if a physical deletion is not possible, the record needs a flag that shows the deletion in 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 73 of 82

ERP. InfoCubes still contain the deleted in ERP master data record and can perform any type of analysis as usual, but planning activities such as the assortment definition can make use of the new status. For example, the assortment definition tool doesnt display assortments with status deleted in ERP, or location assignments with the status deleted in ERP are not displayed as well. So the aforementioned status flag is extended by a new value deleted in operative system. If the assortment has the status flag set to this value, it cant be planned anymore and wont be visible in the assortment definition. This procedure (step 4c in Error! Reference source not found.) requires some extra work in terms of extraction and in master data maintenance in the ERP system as well. If for example an assortment record is deleted from the assortments master data table in ERP, the standard extractor cant detect these deletions and it only extracts changes or new assortments out of ERP. For this reason a deletion table is introduced for the assortment. If an assortment is deleted, the record will be saved in the deletion table, which will have an own, delta enabled extractor. The synchronization process was described using the InfoObject assortment. However, the synchronization has to be done for 5 InfoObjects. These objects are Assortment 0RT_ASORT Assignment of locations to assortments 0RT_TDLOCAS Assortment versions 0RT_ASRTVRS Product assignments to assortment versions 0RT_AVRSPRD. Assignment of fixtures to assortment versions 0RF_AVRSFIX.
9.5 Telecommunications
9.5.1 Telecommunications Sales and Order Management
Abstract of the Business Solution Telecommunications Sales and Order Management offers telecommunications service providers the possibility of modifying their product and service offering very often, in order to gain new market share and achieve revenue growth. Up-to-date monitoring of sales by various characteristics is equally important for the channel manager and the dealer.
Description of the (new) BW Business Content With the new content, SAP provides 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 74 of 82

2 Extractors for telecommunications orders and contracts (CRM) 3 ODS objects for telecommunications order, contract and service object (CRM) 1 InfoCube for analysis of telecommunications contracts InfoObjects for telecommunications contract, service object and various attributes 2 InfoSets for a detailed view on telecommunications orders and contracts Queries for overview and detailed analysis of telecommunications contracts from a channel manager and dealer point of view Web Templates for the delivered queries
Main business benefit / main question answered with the (improved/enhanced) solution The new content supports: Telecommunications partner managers (dealers) in analyzing the number of contracts sold in their shops, which forms the basis of their success. Telecommunications channel managers in monitoring the sales partner programs they are responsible for.
Business scenarios (how the solution can be used) The new business content is part of the scenario Sales and Order Management for Telecommunications.
9.6 Utilities
9.6.1 Load Profiling
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Develops customer baselines from the historical interval readings and other information sources for load forecasting and load analysis, as well as for complex billing processes (such as real-time pricing or time-of-use pricing). Stores load profiles in the central Energy Data Repository. Tools that enable the utilities to analyze and report their profile data with higher flexibility and better performance are more important than ever before.
Description of the (New) BW Business Content SAP delivers predefined info providers that are ready-to-go and represent the main EDM profile data of IS-U/CCS. The business content refers to the EDW-Layer (Enterprise Data Warehouse), which means that very granular data is stored within the DSO (Data Storage Object). No reports are delivered, because the market requirements for reporting are still under discussion. The delivered extractors are based on the delta technique to improve loading performance and limit extraction data volume. The Predefined Data Models include: 3 ODS objects representing master data and document data 1 Remote Cube representing profile values for selected profiles. This Cube is loaded with real-time data from the EDM profile data extractor based on selected profiles
Main Business Benefit / Main Question Answered With the (Improved/Enhanced) Solution The load profiling content adds business value because it: Enables flexible analysis on profiles (not profile values) and their allocation to business master data Enables real-time access to profile values via direct access (remote Cube)
Business Scenarios (How the Solution Can Be Used) This content is part of the Energy Data Management scenario. More information is available in our Solution Map SAP for Utilities.
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9.6.2 Change of Supplier
Abstract of the Business Solution Supply registration processes facilitate the start of supply for out-of-area customers and end of supply in case of customer loss. The change of supplier processes must be reported to fulfill regulatory requirements. Tools that optimize change of supplier processes and enable utilities to analyze and report their change of supplier processes are more important than ever before, because this is a prerequisite of the deregulated energy market.
Description of the (New) BW Business Content SAP delivers predefined info providers that are ready-to-go and represent the main change of supplier data of IS-U/CCS. The business content refers to the EDW-Layer (Enterprise Data Warehouse), which means that very granular data is stored within the DSO (Data Storage Object). No reports are delivered, because the market requirements for reporting are still under discussion. The delivered extractors are based on the delta technique to improve loading performance and limit extraction data volume. The Predefined Data Models include: 3 ODS objects representing document data and transactional data.
Main Business Benefit / Main Question Answered with the (Improved/Enhanced) Solution The change of supplier content adds business value because it: Enables the creation of different reports that are required in the deregulated market Delivers the most granular data in different ODS objects and thus enables the drilldown in reports from high-level to specific information The delivered change of supplier content is delivered as EDW-Layer and allows the building of different reporting layers (InfoCubes) depending on country-specific market requirements.
Business Scenarios (How the Solution Can Be Used) This content is part of the Change of Supplier scenario, which belongs to the scenario 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 77 of 82

group Collaborative Services & Inter-company Data Exchange More information is available in our Solution Map SAP for Utilities.
9.6.3 Data Exchange

Abstract of the Business Solution Deregulated energy markets are characterized by the freedom of end customers to choose their energy supplier. As a result, it has become necessary to automate processes as much as possible. These workflows are designed with respect to the exchange of information between the various market participants. In the deregulated environment, the market participants have to aggregate customer consumption and send this information to other service providers on a regular basis. Based on this information (and on external input parameters such as weather data) the supplier has to provide information about the future consumption of his customers to the independent system operator in order to provide the necessary amount of energy and avoid expensive regulatory energy. Data exchange is part of many different scenarios and must be reported for different authorities and internal organizations. It must also fulfill regulatory requirements. Tools that improve data exchange processes and enable utilities to analyze and report their data exchanges are more important than ever before, because this is a prerequisite of the deregulated energy market.
Description of the (New) BW Business Content SAP delivers predefined info providers that are ready-to-go and represent the main data exchanges of IS-U/CCS. The business content refers to the EDW-Layer (Enterprise Data Warehouse), which means that very granular data is stored within the DSO (Data Storage Object). No reports are delivered, because the market requirements for reporting are still under discussion. The delivered extractors are based on the delta technique to improve loading performance and limit extraction data volume. The Predefined Data Models include: 2 ODS objects, representing transactional data
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Main Business Benefit / Main Question Answered with the (Improved/Enhanced) Solution The data exchange content adds business value because it: Enables the creation of different reports that are required in the deregulated market Delivers the most granular data in different ODS objects and thus enables the drilldown in reports from high-level to specific information The delivered data exchange content is delivered as an EDW-Layer and allows the building of different reporting layers (InfoCubes) depending on country-specific market requirements
Business Scenarios (How the Solution Can Be Used) This content is part of the scenario group Collaborative Services & Inter-company Data Exchange More information is available in our Solution Map SAP for Utilities.
9.6.4 Payment Processing

Abstract of the Business Solution Payment processing provides the functionality to support all processes in deregulated markets that concern billing, payment, and collection of payment between different market participants. Depending on the market rules, market participants (such as distributors and suppliers) send a bill for their commodity (such as distribution charges or energy charges) to other market participants for distribution to the customer or payment. The processing rules can vary significantly for different markets, which makes it impossible to describe all resulting processes. The payment processing data must be reported for different authorities and internal organizations. It must also fulfill regulatory requirements. Tools that optimize data exchange processes and that enable utilities to analyze and report their data exchange payment processes are more important than ever before, because this is a prerequisite of the deregulated energy market.
Description of the (New) BW Business Content SAP delivers predefined info providers that are ready-to-go and represent the main payment processing data of IS-U/CCS. The business content refers to the EDW-Layer (Enterprise Data Warehouse), which means that very granular data is stored within the DSO 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 79 of 82

(Data Storage Object). No reports are delivered, because the market requirements for reporting are still under discussion. The delivered extractors are based on the delta technique to improve loading performance and limit extraction data volume. The Predefined Data Models include: 7 ODS objects representing transactional data
Main Business Benefit / Main Question Answered with the (Improved/Enhanced) Solution The payment processing content adds business value because it: Enables the creation of different reports that are required in the deregulated market Delivers the most granular data in different ODS objects and thus enables the drilldown in reports from high-level to specific information The delivered payment process content is delivered as EDW-Layer and allows the building of different reporting layers (InfoCubes) depending on country-specific market requirements Enables the optimization of payment processes that are part of Inter-company Data Exchange scenarios
Business Scenarios (How the Solution Can Be Used) This content is part of the Payment Processing scenario, which belongs to the scenario group Collaborative Services & Inter-company Data Exchange More information is available in our Solution Map SAP for Utilities.
9.6.5 Energy Settlement

Abstract of the Business Solution The energy settlement processes have become a central component of the deregulated energy market the market participants have to aggregate customer consumption and 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 80 of 82

send this information to other service providers on a regular basis. Based on this information (and on external input parameters such as weather data) the supplier has to provide information about the future consumption of his customers to the independent system operator in order to provide the appropriate amount of energy and avoid expensive regulatory energy. This settled energy data must be reported for different authorities and internal organizations. It must also fulfill regulatory requirements. Tools that enable the utilities to analyze and report their settlement data are more important than ever before, because this is a prerequisite of the deregulated energy market.
Description of the (New) BW Business Content SAP delivers predefined info providers that are ready-to-go and represent the main settlement data of IS-U/CCS. The business content refers to the EDW-Layer (Enterprise Data Warehouse), which means that very granular data is stored within the DSO (Data Storage Object). No reports are delivered, because the market requirements for reporting are still under discussion. The delivered extractors are based on the delta technique to improve loading performance and limit extraction data volume. The Predefined Data Models include: 7 ODS objects representing master data, document data, and transactional data from energy settlement
Main Business Benefit / Main Question Answered with the (Improved/Enhanced) Solution The energy settlement content adds business value because it: Enables the creation of different reports that are required in the deregulated market Delivers the most granular data in different ODS objects and thus enables the drilldown in reports from high-level to specific information The delivered energy settlement content is delivered as an EDW-Layer and allows the building of different reporting layers (InfoCubes) depending on country-specific market requirements
Business Scenarios (How the Solution Can Be Used) 2005 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP NW2004s BI Content Add-On 2 Business Content List File: BIBCTLISTNW2004sADDON2.doc Date: 11/11/2005 Page 81 of 82

This content is part of the Energy Data Management and Reconciliation and Settlement scenario. More information is available in our Solution Map SAP for Utilities.
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SAP BI BCT List for NW 2004s BI Content Add-On 2

Release/Version: SAP NetWeaver2004s /NetWeaver2004s BI Content Add-On 2 Author: Jie Deng

SAP NetWeaver 2004s / NetWeaver2004s BI Content Add-On 2

2005 SAP AG Neurottstr. 16 D-69190 Walldorf

SAP BI BCT List for NW 2004s BI Content Add-On 2

Customer Relationship Management................................................. 4

Supply Chain Management ............................................................... 27

Supply Relationship Management ................................................... 32

Product Lifecycle Management ........................................................ 39

Human Capital Management............................................................. 44

2005 SAP AG Neurottstr. 16 D-69190 Walldorf

SAP BI BCT List for NW 2004s BI Content Add-On 2

Technology Platforms ....................................................................... 49

9.2.1.1 Personnel Budget Plan Management ............................................................. 57

2005 SAP AG Neurottstr. 16 D-69190 Walldorf

SAP BI BCT List for NW2004s BI Content Add-On 2

SAP BI BCT List for NW2004s BI Content Add-On 2

2005 SAP AG Neurottstr. 16 D-69190 Walldorf

SAP BI BCT List for NW2004s BI Content Add-On 2

2005 SAP AG Neurottstr. 16 D-69190 Walldorf

SAP BI BCT List for NW2004s BI Content Add-On 2

2005 SAP AG Neurottstr. 16 D-69190 Walldorf

SAP BI BCT List for NW2004s BI Content Add-On 2

2005 SAP AG Neurottstr. 16 D-69190 Walldorf

SAP BI BCT List for NW2004s BI Content Add-On 2

SAP BI BCT List for NW2004s BI Content Add-On 2

1.3.2 E Analytics Restructuring of InfoAreas

SAP BI BCT List for NW2004s BI Content Add-On 2

2005 SAP AG Neurottstr. 16 D-69190 Walldorf

SAP BI BCT List for NW2004s BI Content Add-On 2

SAP BI BCT List for NW2004s BI Content Add-On 2

SAP BI BCT List for NW2004s BI Content Add-On 2

1.4 CRM Service

SAP BI BCT List for NW2004s BI Content Add-On 2

SAP BI BCT List for NW2004s BI Content Add-On 2

1.4.2 Workforce Management (WFM)

SAP BI BCT List for NW2004s BI Content Add-On 2

SAP BI BCT List for NW2004s BI Content Add-On 2

2005 SAP AG Neurottstr. 16 D-69190 Walldorf

SAP BI BCT List for NW2004s BI Content Add-On 2

1.5 CRM Sales

2005 SAP AG Neurottstr. 16 D-69190 Walldorf

SAP BI BCT List for NW2004s BI Content Add-On 2

2005 SAP AG Neurottstr. 16 D-69190 Walldorf

SAP BI BCT List for NW2004s BI Content Add-On 2

SAP BI BCT List for NW2004s BI Content Add-On 2

1.6 CRM Master Data

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SAP BI BCT List for NW2004s BI Content Add-On 2

1.6.2 Master Data Business Partner

2005 SAP AG Neurottstr. 16 D-69190 Walldorf

SAP BI BCT List for NW2004s BI Content Add-On 2

1.7 BI Content for Invoice Verification

2005 SAP AG Neurottstr. 16 D-69190 Walldorf

SAP BI BCT List for NW2004s BI Content Add-On 2

SAP BI BCT List for NW2004s BI Content Add-On 2

Grantor applications Grantor agreements

Application cube Agreement cube Payment/Invoice Cube (PSCD)

Application /Agreement / Payment /Invoice Application /Agreement

Business scenarios (how the solution can be used)

2005 SAP AG Neurottstr. 16 D-69190 Walldorf

SAP BI BCT List for NW2004s BI Content Add-On 2

3 Supply Chain Management