Name: Chan Soknaran ID: 61051 Room: Pailin

Homework:

Reflection

Henry Mintzberg developed a thesis based on his research about the nature of managerial work analyzing the actual work habits and time management of CEOs. In his research, he had come up with the identification of the following 10 separate roles in managerial work, separated into three categories. The categories he defined are Interpersonal, Informational, and Decisional. The first set of roles Mintzberg described is interpersonal roles. The first interpersonal role is a figurehead. A figurehead is the manager performs symbolic duties of a legal or social nature. The next role is a Leader. A leader is one of the most important roles for managers. Leaders builds relationships with subordinates and communicates with, motivates and coaches which mean that leader provide a proper work atmosphere and are able to motivate employees. The final interpersonal role is a liaison. A liaison maintains networks of contacts outside work unit who provide help and information, a liaison is the center for information and communication networks, and maintains external contacts to gather information. These roles, which are primarily concerned with interpersonal relationships, ensure that information is provided. The next set of roles is called information roles. The first information role is a monitor. A monitor gathers external as well as internal information relevant to the organization. A disseminator brings external views to the workplace and transmits factual and value based information to subordinates. The final information role is a spokesperson. A spokesperson informs and lobbies for the company. He provides key stakeholders informed about performance. The final set of roles is decisional roles. Included is the entrepreneur role. This is someone who designs and initiates change in an organization. There is the disturbance handler, who deals with unexpected disturbances to the organization. Next is the resource allocator, who keeps track of resources and authorizes their use. The final role Mintzberg described is a negotiator. A negotiator participates in negotiations with people and outside organizations.