BASICS OF COMMUNICATION

BY-DEBANSHU MBA 1ST SEM.

1

BASICS OF COMMUNICATION

DEFINING COMMUNICATION
2

According to Newman & Summer Communication means an exchange of facts, ideas, opinions, information or emotions by two or more persons

According to Robbins & Coulter Communication is the transfer and understanding of meaning

BASICS OF COMMUNICATION

FEATURES
3

A two way traffic Creates a common understanding Needs a meaningful Message Needs effective means Needs some effective language Feedback
BASICS OF COMMUNICATION

PURPOSE OF COMMUNICATION
4

To establish and disseminate the goals of an enterprise To develop plans for their achievement To organize human and other resources in the most effective and efficient way To select, develop, and appraise members of the organization To lead, direct, motivate, and create a climate in which people want to contribute To control performance.
BASICS OF COMMUNICATION

MODELS OF COMMUNICATION
5

From one individual to another Individual

From one individual to a group of persons From a group of persons to an individual From one group to another group of persons

BASICS OF COMMUNICATION

THE COMMUNICATION PROCESS

6

BASICS OF COMMUNICATION

TYPES OF COMMUNICATION

BASICS OF COMMUNICATION

BARRIERS TO COMMUNICATION
8

Filtering Emotions Information Overload Defensiveness Language National Culture

BASICS OF COMMUNICATION

Measures for Effective Communication

9

Feedback Direct, Simple and Meaningful language and Expression Effective Listening Follow up Actions

BASICS OF COMMUNICATION

10

Be Redundant Know Precisely the Message to be conveyed Use of Expediters Use of Sensing Units

BASICS OF COMMUNICATION

REFERENCES
11

S.P. Robbins & Mary Coulter Weihrich, Cannice & Koontz Stoner , Freeman & Gilbert J.K. Jain

BASICS OF COMMUNICATION

12

ANY QUERY

BASICS OF COMMUNICATION

13

BASICS OF COMMUNICATION