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Chapter 1 Innovative Management for a Changing World

The Four Functions of Management


Planning
Select goals & ways to attain them

Controlling
Monitor activities & make corrections

Organizing Assign responsibility for tasks

Leading Use influence to motivate

Management Skills
Conceptual Skills : cognitive ability to see the organization as a whole and the relationship among its parts Human Skills : ability to work with and through other people and to work effectively as a group member Technical Skills : understanding of and proficiency in the performance of specific tasks.

Management Skills
Conceptual Skills
Which level needs conceptual skills the most? VP

CEO

VP

VP

Mgr Mgr

Mgr Mgr

Mgr

Op

Op

Op

Op

Op

Management Skills
Human Skills
To what degree do various levels of management need human skills? ALL need high degree. VP

CEO

VP

VP

Mgr Mgr

Mgr Mgr

Mgr

Op

Op

Op

Op

Op

Management Skills
Technical Skills
Least CEO

VP To what degree do the various levels need technical skills?

VP

VP

Mgr Mgr

Mgr Mgr

Mgr

Op

Op

Op

Op

Op

How Do You Learn to Manage?


50% from job experience 30% from other persons 20% from education & training
(Based on study of successful managers at Honeywell)

Successful Managers Attributes


Leadership Team-Building Skills Self-objectivity Analytic Thinking Creative Thinking Behavioral Flexibility Oral Communication Written Communication Personal Impact Resistance to Stress Tolerance of Uncertainty

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