UNISA My Studies 2012

AD RE
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2012
my STUDIES @ Unisa
all students except masters and doctoral students
This is your guide to plan, connect and study @ Unisa.
Learn without limits.
university of south africa
If this brochure gets lost please contact Name:
Tel:
This is where your study year begins. Even though youve chosen to study at an open distance learning university, it doesnt mean that you have to study alone. This brochure will show you how to plan your year, how to connect with Unisa and other students, and how to study. When you are equipped with the right information, your studies will feel manageable and even enjoyable. This is your road map to Unisa and your studies.
my Studies @ Unisa 2012
Table of contents
10 17
Step 1 Plan
Check the inventory letter Register on myUnisa Schedule assignment due dates, examinations and discussion classes Scan through your study guides and schedule study time List and buy your prescribed books Schedule personal and work commitments Make time to look after yourself
18 31
Step 2 Connect
myUnisa your self-service portal Electronic student library card Regional centres and services Academic literacies centres Discussion classes Services for students with disabilities Tutorials Counselling, career and academic development The Unisa library Facebook and Twitter Join a study group The Student Representative Council Student organisations and structures Get financial assistance My check list to do before studying
32 47
Step 3 Study
Planning for studying Read all Tutorial letters 101 Read your study guides and plan your study time Study and do assignments Read through the prescribed material and make notes Do assignments Revise Memorise key facts and information Test yourself Write exams Manage your stress Stay focused on your future
48 87
A to Z guide Resources & procedures
Academic literacies centres locations Assignments important guidelines and assignment boxes Booksellers Bursaries and loans Contact us Counselling services Examinations important information Regional centres and tutorial programmes The Unisa Library services and general information
2 The information contained in this brochure was accurate at the time of publication (11 October 2011). For updates, please go to the Unisa website http://www.unisa.ac.za or to the Unisa mobi site http://mobi.unisa.ac.za.
Contact details
Website: http://www.unisa.ac.za myUnisa: http://my.unisa.ac.za Mobi: http://mobi.unisa.ac.za
Once you are registered as a Unisa student, you can download your study material and submit your assignments online. You can also access certain information such as your academic record, cancellation requests and study fee balances.
E-mail addresses:
study-info@unisa.ac.za for application and registration-related enquiries (prospective and registered students) assign@unisa.ac.za for assignment enquiries (may not be used for the submission of assignments) exams@unisa.ac.za for examination enquiries despatch@unisa.ac.za for study material enquiries finan@unisa.ac.za for student account enquiries gaudeamus@unisa.ac.za for graduation enquiries myUnisaHelp@unisa.ac.za for assistance with myUnisa myLifeHelp@unisa.ac.za for assistance with myLife e-mail accounts
College e-mail addresses:

College of Agriculture and Environmental Sciences: caes@unisa.ac.za College of Economic and Management Sciences: cems@unisa.ac.za College of Education: coe@unisa.ac.za College of Human Sciences: chs@unisa.ac.za College of Law: claw@unisa.ac.za College of Science, Engineering and Technology: cset@unisa.ac.za
SMS numbers:
The SMS numbers are only for students residing in South Africa. The cost per SMS is 50c. International students are urged to make use of the e-mail address info@unisa.ac.za. 43578 for applications and registrations 43584 for assignments 43584 for examinations 43579 for study material 31954 for student accounts 43582 for myUnisa and myLife
Office hours
Monday to Friday from 07:45 to 13:00 and from 13:45 to 15:45. Unisa is closed over weekends and on public holidays.
Now that I am an ODL student.

You have made some important decisions thus far, but this is where your studies really begin. Remember that as a graduate of open distance education, you will be admired by your peers and employers. It will tell them that you are a disciplined, self-motivated person be proud! But do not underestimate the difficulty of studying via distance learning. You will need commitment, discipline and perseverance. You will need to make sacrifices for your studies and your career; it might also take you longer to complete your qualification. Keep your eye on the prize and use every possible support that is offered to you by Unisa, by your family and friends, and by your work colleagues.
.talk to your family and friends

Discuss your studies with your immediate and extended family. They are your support network without their help you will find it difficult to stick to your study commitments. You will need their understanding when you are not able to participate in events and social occasions. When studying it is always valuable to have input, very often from someone who is not familiar with the material that you are working through. Ask your familys opinion; ask them to read through your essay assignments in this way you involve them in your studies, rather than being an onlooker. It will give them a sense of purpose and allow them to actively participate in your studies.
.involve your colleagues

It is very likely that the direction you are studying is aligned to your current career. You therefore should have work colleagues who understand the subject matter, and who can offer practical advice and insight into problems. Involve them in your studies as far as possible without disrupting the workplace. Talk to your immediate superior: you will need time off to study and write exams, and you may not be able to take on additional commitments due to your study load. If your employer is aware of what you are doing and how it will benefit your career and the company, he or she will be more willing to accommodate your studies.
.find a mentor
Studying is hard and only someone who has followed a similar journey can really understand the amount of dedication and discipline that it takes. We suggest that you find a mentor in your community or in your company. This person should have completed tertiary education preferably a distance education graduate and should be someone whom you admire and who can stand by you for the duration of your studies. Talk to this person use him or her as a sounding board and make time to meet regularly. Sometimes problems that seem impossible to resolve are so much easier to handle with the advice of an older, cool and calm head.
.write a plan for your studies and stick to it

Successful students study every day. This is the only way to put unfamiliar information into your head in a way that is meaningful. If you study every day, using a good study technique, you will be able to integrate this material into your current base of knowledge, and your assignments and exams will show a much deeper understanding of the material. Yes, there will be facts that you will need to memorise, but if this is done from a base of integrated understanding it will be so much easier it will make sense and be logical rather than trying to memorise something that you dont understand.
my Walk @ Unisa
You are on Level 3 of your walk at Unisa, which is the teaching & learning phase. This is your journey and only you can determine the destination. However, with the right commitment to your studies and by making use of the many support services available to you at Unisa, this can be a successful journey with a positive outcome your qualification. Each one of these levels has a set of products which includes a brochure, a website, a mobi site, a CD and DVD, touchscreens and more. 1 Choose & apply During this stage, you must choose Unisa, choose a career and a qualification, and apply to study through Unisa. Once Unisa has accepted your application, you must register. The products for this level of the student walk are known as my Choice @ Unisa. 2 Registration During this stage, you must confirm your qualification, choose your modules for the semester or year, complete the registration form and pay the minimum fees. Once your registration has been finalised, you can register on myUnisa to connect to Unisa and download your study material. The products for this level of the student walk are known as my Registration @ Unisa. 3 Teach & learn (you are here) This is the stage that you are in. If you are a first-time Unisa student, it may feel overwhelming at first, but there are many ways that you can form a study support system. Take advantage of all the support services that Unisa has to offer and read this brochure thoroughly to familiarise yourself with what is on offer. Please also take the time to read through the administrative and procedural information before you begin. In addition to this brochure, you will also have received your Tutorial letters 101 and study guides this study material is your guide to your studies for the year. The products for this level of the student walk are known as my Studies @ Unisa. 4 Graduate & lifelong learning Once you have graduated you will join the group of Unisa alumni. During this phase you can choose to remain in contact with the university and other alumni. The brochure for this level of the student walk is known as my Link @ Unisa.
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my Walk @ Unisa
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my Studies @ Unisa This is where your studies begin. Use this information to orientate yourself, get connected to Unisa and begin to study.
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Plan
Good planning is the key to success. Your plan should be specific, realistic and flexible enough to work when things dont go according to plan.
Connect
You can find much of the support you need to help you with your studies at Unisa. Connect before you start studying.
1 Open and organise your study pack 2 Register on myUnisa 3 Schedule assignment due dates, examinations and discussion classes 4 Scan through your study guides and schedule study time 5 List and buy your prescribed books 6 Schedule personal and work commitments 7 Make time to look after yourself
1 Register on myUnisa your self-service portal 2 Get an electronic student card 3 Learn more about regional centres and services
Academic literacies centres, discussion classes, services for students with disabilities, tutorials
4 Find out about counselling, career and academic development 5 Use the Unisa library 6 Connect on Facebook & Twitter 7 Join a study group 8 Participate in student organisations 9 Get financial assistance
A to Z
A to Z resources and procedures
The information in this section will ensure that you have all the details for services, administrative processes and procedures at Unisa. Wherever you see the symbol below, look for more information in the A to Z section.
my Studies @ Unisa 2012 9
Study
Read this section thoroughly there are many useful tools here to make your time spent studying effective.
1 Read Tutorial letters 101 2 Read your study guides and plan study time 4 Writing examinations
3 Study and do assignments
5 Stay focused on your future
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Step 1 - Plan
The most important skill you will learn through studying is the ability to plan. Planning lays the foundation for your studies. A good plan will ensure that you have enough time to do assignments, study, prepare for exams and still enjoy some personal time. Your plan must be specific and detailed realistic flexible The steps below show you all the things you will need to do in this planning stage. In this section, you will find all the information you need to do the first draft of your plan.
1 2 3 4 5 6 7
Open and organise your study pack Register on myUnisa Schedule assignment due dates, examinations and discussion classes Scan through your study guides and schedule study time List and buy your prescribed books Schedule personal and work commitments Make time to look after yourself
Open and organise your study pack

If you have not yet received all your study material, you can download it from myUnisa or from a toaster at a Unisa regional centre.
Only your initial study pack will be sent to you via courier (if you selected this option). All additional tutorial letters, including out of stock items, will be posted to you. Please ensure that the university has your correct postal address. 1 Read the inventory letter which is on the top of your pack. This letter will provide you with information on the modules for which you have registered, the study material that should have been included in your study pack and any study material that is outstanding. Check that the module codes on the inventory letter match the modules for which you registered. Make sure that the letter matches the items received in your study pack. Make a note of which items are still outstanding. For any enquiries relating to outstanding study material, please send an e-mail to despatch@unisa.ac.za or an SMS to 43579.
2 You will receive your student card with your inventory letter which you must use throughout the academic year. This student card will allow you access to your examination venue. Please refer to page 69 of this brochure for more information on Unisas exam rules. If you lose this card, send an e-mail to despatch@unisa.ac.za or an SMS to 43579 to request a new card. 3 Check that you have received your personal barcodes and put them in a safe place (such as your admin file, see below), as you will need these for every assignment that you submit to Unisa via the post or assignment box. You may also request additional barcodes from Despatch. 4 Create a my Studies Admin file and file this inventory letter. It is important to keep all documents that you receive from Unisa in case you need to refer to them in the future. 5 Find all your Tutorial letters 101 and match them to the module study guides. Create a file for each one of your modules and file your study material.
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Register on myUnisa
myUnisa is a student website that allows you to connect with your lecturers and fellow students, download your study material, submit assignments, update your personal information online and access library resources. To join myUnisa, go to http://my.unisa.ac.za and click on the link How to join myUnisa for a tutorial explaining how to join. Follow the steps in the tutorial to claim your myLife e-mail account and register on myUnisa. Now you are also connected to Unisa electronically and you will be able to use the assignment and exam schedules on myUnisa to plan. You can also use the schedule on myUnisa to create an electronic schedule. Well tell you more about myUnisa and what you can do on myUnisa in the next section Connect.
Click here for the tutorial on how to join myUnisa.
Click here to register on myUnisa.
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Schedule assignment due dates, examinations and discussion classes in your year planner
You will find a year planner at the back of this brochure. Use this year planner, an online calendar or your calendar on myUnisa to schedule all your assignments. Read your Tutorial letters 101 and write down all the assignment due dates, exam dates and discussion classes in your year planner or calendar. If you decide to capture everything electronically, we suggest that you also print it out and stick it on a wall in clear view of your study area this acts as a visual reminder of your study plan. Use a pencil so that you can adjust any entries should the assignment or exam schedule change.
Monday
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Tuesday
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Wednesday
28
Thursday
October
29
Friday
30
Saturday
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Sunday
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7 Discussion class MND204T-11-S2
10 Assignment due ECS208H-11-S2 17
11
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15 Discussion class MNM202Y-11-S2
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21 Assignment due MNM202Y-11-S2
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26 Assignment due MNC202M-11-S2
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28 Discussion class ECS208H-11-S2
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30
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3 Examination ECS208H-11-S2
Include the module code for the assignment.
Include enough travel time to get to the examination centre.
Schedule discussion classes, include travel time.
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Scan through your study guides and schedule study time

It is important to include time every day to study, revise and complete assignments. Each semester module will require between 6 and 8 hours every week, and year modules between 4 and 6 hours every week. Your study guides are exactly that a guide to working through all the prescribed material so that you are prepared for your assignments and exams. Spend about two hours working through each study guide. After you have scanned each study guide, do the following: 1 Calculate the number of weeks left until the exams. 2 Deduct two weeks from the time as you will need this time for final exam preparation. 3 Divide the volume of work in each study guide into chunks of material. 4 Now schedule these chunks into each of the weeks giving more time to more difficult sections of work. 5 Include two hours at the end of every week to evaluate your progress. Doing this will give you a sense of how much reading and studying will be required for each of your modules, and will also make your plan more specific. In the Study section (step 3 of this brochure), we will look at how each of the study times can be further split up.
Remember, this is only a plan and it may change. By doing this, though, you will see how much time you need to dedicate to your studies. Dont become demoralised if everything does not work exactly as per the schedule. Take the time to understand why it didnt and what adjustments you need to make.
Monday 24 Oct
Tuesday 25 Oct
Wednesday 26 Oct
Thursday 27 Oct
Friday 28 Oct
Saturday 29 Oct
Sunday30 Oct
5:30 AM 6 AM Reading and notes: ECS208H-11-52 7 AM
5:30 AM Prepare assignment: MNC202M-11-S2
5:30 AM Prepare assignment: MNC202M-11-S2
5:30 AM Revision: ECS208H-11-52
5:30 AM Prepare for discussion class 7:00 AM Reading and notes: MNC202M-11-S2
8 AM
1 PM
2 PM
1:00 PM Assignment due: MNC202M-11-S2
3 PM 3:30 PM Memorising ECS208H-11-52
4 PM
5 PM
8 PM
9 PM
8:00 PM Prepare assignment: MNC202M-11-S2
8:00 PM Prepare assignment: MNC202M-11-S2
8:00 PM Memorising: MNC204T-11-S2
7:45 PM Reading and notes: ECS208H-11S2204T-11-52
10 PM
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List and buy your prescribed books

1 Find the list of prescribed books and recommended reading in each Tutorial letter 101. 2 Make a list of all the prescribed books you need to purchase. Include the name of the book, as well as the ISBN code and edition. This is very important to ensure that you buy the correct books. 3 Make a list of all the recommended reading. This will be available from the library. For more information on the library, go to page 82 of this brochure. 4 For a list of Unisas official booksellers, go to page 58 of this brochure.
Schedule personal and work commitments

There will be personal events and responsibilities that you will need to commit to in the year. These could be birthdays, important family events, your childrens school functions, etc. Take the time now to emphasise with your family the sacrifices that you and they will need to make in order for your studies to be successful. Explain to them why it is important for you to study and ask for their help this could be as simple as respecting your quiet time when you need to study, not interrupting you during your studies or even just knowing when to bring you a cup of tea. In this way you include your family in your studies and everyone feels that they are contributing in some way. There will also be work commitments that are unavoidable. Attempt to include as many of these as possible in your year planner. If you have not yet spoken to your employer about your studies, add this to your task list.
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Make time to look after yourself

A healthy body means a healthy mind and a healthy mind is better equipped to keep pace with the demands of studying. 1 Make time to exercise at least three times a week, for at least 20 minutes. Schedule this on your weekly planner. 2 Eat properly. Make sure that you have healthy food in the house, such as fruit and vegetables. Each week plan your meals, write a shopping list and schedule time for shopping. 3 Get enough sleep. It may be tempting to study through the night, but it takes your body days, if not weeks to recover from this. Sleep for at least 6 hours each night and try and stick to a routine. 4 Schedule time for some fun. Do something that you enjoy and that relaxes you; it could be reading, painting, playing with your children or joining some friends for a game of soccer as long as it is something that you enjoy. This will keep you motivated and stop you from feeling like you are missing out. All this will help alleviate stress before and during difficult work and study times. If you are suddenly struggling to keep up with your studies, please read the section on stress management on page 44 of this brochure. These symptoms may be emotional, intellectual or behavioural and could mean that you are suffering from anxiety, stress or tension. If you have any concerns about your health and how it may affect your studies, read more on page 66 of this brochure to find out what services Unisa offers and how they can assist you.
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Step 2 - Connect
Even though Unisa is an open distance learning university and does not offer teaching in a classroom, there are many ways to connect with Unisa, your lecturers and fellow students. Setting up your support system now means that you will very easily and quickly be able to access services or interactive forums when you need them. It also means that you will be exposed to much more information and help from your lecturers and fellow students than if you study alone. Look at the list below for all the ways that you can connect with Unisa and other students.
1 2 3
Register on myUnisa your self-service portal Get an electronic student card Learn more about regional centres and services
Academic literacies centres Discussion classes Services for students with disabilities Tutorials
5 6 7 8 9
Use the Unisa library Connect on Facebook and Twitter Join a study group
Participate in student organisations
Get financial assistance
Find out about counselling, career and academic development
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Register on myUnisa your self-service portal

This is your online connection to Unisa: your information, general services, your modules, and your lecturers and fellow students. Once you have tried myUnisa, you wont look back. You will find information and be able to resolve most of your enquiries on myUnisa. This means that you can update your personal information and manage your studies yourself. These are just some of the things you can do on myUnisa: Download your study material, including your tutorial letters and study guides Submit and track your assignments, and receive your assignment results Join discussion forums Contact your lecturers Read material posted by your lecturers Check your Unisa financial status and pay your fees using the credit card payment method Update your personal details Keep up to date with Unisa information, as Unisa uploads important information here Contact Unisa for administrative purposes Register for additional modules during the registration period Find your e-resources Check your examination timetable, change your exam venue and get examination results And much, much more.
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Getting started on myUnisa

You will need about one hour to claim your myLife e-mail account, register on myUnisa and browse through the site. Schedule this time in your year planner and schedule time at least twice a week to go to myUnisa to read updates from your lecturers and other important Unisa information. Keep this brochure with you when you claim your myLife e-mail account and register on myUnisa. 1 Go to http://my.unisa.ac.za and click on the link How to join myUnisa: Follow the steps in the tutorial to claim your myLife e-mail account and register on myUnisa. Follow the steps exactly the system has been set up in a very specific way to allow Unisa to verify that you are a registered Unisa student. Write down your passwords for your myLife e-mail account and for myUnisa, and keep them in a safe place. You will need these passwords to access your e-mail and myUnisa. 2 Now that you are registered on myUnisa: Go to My admin and check that all your personal details are correct, including your cellphone number and your exam centre. If the details are incorrect, please correct them. If you need to change your exam venue you can send a request to Unisa using myUnisa.
This is where you can update your personal details.
This is where you can request to change your exam venue.
Check your fees due and pay if you have a credit card.
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3 Go to My workspace: Here you can look at the exam and assignment schedules for all your modules. Check that this matches what you have included in your year planner. Click on each one of your modules you will find these tabs along the top navigation or in the tab called more: Read the letter from your lecturer. Schedule discussion classes that you would like to join in your year planner. Click on additional resources to check if your lecturer has posted any additional reading or audiovisual material. Some lecturers use the blogging tool. If your lecturer has, join the blog this means that you can participate in the online discussion.
Try to visit your module sites twice a week to see communication from your lecturer.
Use the assignment button to submit assignments.
Try to resolve any enquiries you may have on myUnisa before trying other contact channels at Unisa. These can be found on page 65 of this brochure.
Get an electronic student library card

Having an electronic student library card makes access to Unisas libraries so much easier. If you would like to purchase an electronic student library card, please visit the Kgorong building (ground floor) on the Muckleneuk campus, one of the Gauteng regional offices or ask at your nearest regional office where you can obtain this card. Your photograph will be taken for this card and you must carry this card whenever you wish to enter a Unisa library.
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Learn more about regional centres and services

The regional centres are a wonderful way to connect with Unisa, ask for advice, meet other students, and join tutorials and discussion classes. In the section that follows, well introduce you to some of the useful services available at the regional centres. For more information on the regional centres, go to the Unisa website or to pages 72 to 79 of this brochure. Selected services available at the regional centres: Academic literacies centres - Improve your reading, writing and quantitative literacy skills. Counselling services - Contact a counsellor to help you with personal issues that may be affecting your studies, to develop your academic skills or to discuss your career. Discussion classes - Join group discussions with a lecturer to discuss assignment feedback, preparing for examinations and general study concerns. Services for students with disabilities - There are many ways that Unisa assists students with disabilities with their studies. Tutorials - Sign up for tutorial classes to work through your study material with a tutor. Unisa library - Get your recommended reading, e-reserves and books from the library.
Zimbabwe
Namibia
Botswana
Mozambique
Limpopo
Mpumalanga North West
Gauteng
Swaziland
Midlands
Free State Northern Cape
Lesotho
KwaZulu-Natal
Go to pages 72 to 79 of this brochure for information on Unisas regional centres.
Eastern Cape Western Cape

Academic literacies centres

Unisa also has Academic literacies centres. These centres can assist you with planning, structuring and improving how you write your assignments and examinations. If you are studying towards a qualification with many quantitative subjects such as Mathematics or Statistics, the Quantitative Literacy facilitators can also assist you to develop skills to manage these subjects. For the contact details of Unisas academic literacies centres, go to to page 50 of this brochure.
Discussion classes
Discussion classes are presented by your lecturer and provide an opportunity to discuss areas that you are concerned about with your subject lecturer and also with a group of students who understand what you are going through. The class is an opportunity to discuss study and course material difficulties, as well as assignment feedback. But most importantly, its an ideal opportunity to talk about preparing for your exams. Youll find that the more time you spend consciously working towards exams, rather than simply submitting assignments, the better prepared you will be once exam time arrives. Read your Tutorial letters 101 for more information on when and where discussion classes are held, or visit your closest regional centre or the myUnisa website. Always check revised schedules on myUnisa or contact the regional office.
Services for students with disabilities

Unisa is committed to assisting all students in achieving their study and career ambitions, including students with disabilities. There are a number of services offered by Unisa to support students - from application to graduation. These services include producing study material in alternative formats, including Braille, large print, electronic, audio and DAISY. requesting electronic copies of prescribed books from publishers on behalf of students. providing academic administration support interventions after registration. transcribing assignments, examination question papers and scripts. providing Sign Language Interpretation Services for students attending tutorials or discussion classes. providing basic training in orientation and mobility to blind and partially-sighted students. implementing institution-wide advocacy and awareness-raising programmes on the needs of students with disabilities. implementing train-the-trainer programmes in the regions. For more information, please use the following contact details: Tel: 012 429 6923/6924/6540/3829/8668/6050 or 012 441 5470/5471 Fax: 012 429 8637 or 012 429 6729; fax to e-mail: 012 429 8138 E-mail: moodls@unisa.ac.za; nkunapj@unisa.ac.za; motseme@unisa.ac.za
Tutorials
Tutorials for semester and year modules take place at the learning centres (these can be found at the regional centres) and are interactive, face-to-face sessions with a qualified tutor. This tutor is a subject expert and appointed by the academic department at Unisa. As a registered student, you may visit a Unisa campus or region of your choice, complete a Tutorial Support Programme enrolment form and pay the enrolment fee. You cant enrol for tutorials for more than three modules and tutorials only start once 15 students have registered for that particular module. Once you have registered and paid for the programme, you will receive 15 one-hour tutorial classes for each module for which you have registered. You can find details of the tutorials offered at your closest learning centre on the myUnisa website or from the centre itself.
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Find out about counselling, career and academic development

Sometimes you just need to talk to someone. Thats where the Unisa counsellors can assist. They can help via phone, in person, by post or e-mail. When should you contact a counsellor? If you have personal issues that are affecting your ability to study. If you are uncertain about the career direction you have chosen. If you are struggling to develop good study and academic skills. To plan your career or make career changes. For assistance in developing your career portfolio. What channels do the counsellors use to help me?
In-person Workshops Telephone Fax and letter E-guidance and counselling counselling@unisa.ac.za E-consultation acalit@unisa.ac.za You can meet with a peer helper, assistant student counsellor, career counselling intern, counsellor or academic literacies facilitator in person. Career and academic-related workshops are offered at each centre. Please contact the centre closest to you to find out about the programme. You may speak to a peer helper, assistant student counsellor, career counselling intern, counsellor or academic literacies facilitator via the telephone. Write a letter or fax your request to the counselling or academic development office closest to you. We provide an e-guidance and counselling service to prospective and current undergraduate and postgraduate students regarding career decisions, qualifications, subject choices and orientation to studies at Unisa. Unisas academic literacies centres support the development of student reading and writing, and quantitative literacy through online facilitation for students who are unable to attend individual consultations and workshops. Facilitators help writers develop effective strategies for academic reading and writing. Students can send extracts of their writing (a maximum of 10 pages) to acalit@unisa.ac.za. The turnaround time for online assignment feedback is 10 working days. Please note that assignments are NOT edited. Rather, facilitators give students guidelines on how to improve their individual writing and become better writers. Internet http://www.unisa.ac.za/counselling The directorates website contains information about career, personal and academic issues. The aim is for you to be able to help yourself with the option of contacting us via e-mail, telephone, fax, letter or in person should you get stuck.
Additional resources We suggest that you also purchase a copy of Effective study this book contains information that will specifically help you with time management and planning, forming a study group, dealing with multiple-choice and essay-type questions, study methods, memory strategies and examination preparation. For more information on the counselling services and how to contact counsellors available at Unisa, please go to page 68 of this brochure.
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Use the Unisa library

The Unisa library is the largest academic library in Africa. There are books, e-books and journals, special collections and archives, and e-reserves (recommended reading ready for electronic download). As a registered student, you have free, unlimited access to the library provided you treat it and its contents with respect and return all your books on time. Who may use the library? All Unisa libraries services and facilities are available to all currently registered students, including students registered for certificate and short learning programmes. Where can I access the library? The main library on the Muckleneuk campus One of the regional libraries in Polokwane, Sunnyside, Durban, Parow, Florida, Johannesburg, the SBL in Midrand, Ekurhuleni and Akaki in Ethiopia Via myUnisa by clicking on the library tab What do I need to access the library? Muckleneuk and Science libraries You will need an electronic student card which can be purchased from Unisa at a cost of R45. This card can be purchased in the Kgorong building on the Muckleneuk campus or at the Gauteng Regional Centre. To use the self-service kiosks you will need to create a PIN the librarian will be able to assist you with this. Other Unisa libraries You must carry your paper student card, along with your ID book, drivers licence or valid passport. What can I do in the library? Use the library catalogue to locate a specific book. Complete a Request for Information form if youre looking for information on a specific topic. Complete the form (which can be found on the website or in the library) and return it to the Information Search Librarians via e-mail, post or in person. Access the e-reserves on the Unisa library website. When does my membership expire? Membership begins with registration for the current academic year and is automatically cancelled directly after completion of the final examination of the same year. Students who qualify for supplementary/aegrotat examinations will be notified to this effect in a letter from the university. These students have to submit a copy of this letter to the library to ensure that their membership is extended until after the supplementary/aegrotat examinations.
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Getting started at the library

Locate your nearest library and schedule a visit in your year planner. You can also book a training session to make the best use of your visit. This will teach you all about the library, the services that are offered and how to use them. If youd like to schedule a training session, please remember to call the library first. Remember that to access the library you must use your student card with your ID book or an electronic student card. If you are a first-time registering student, watch the library video on your my Studies @ Unisa DVD to familiarise yourself with the library. Re-registering students can download this DVD from the myUnisa website. For more information on the library, please go to page 82 of this brochure.
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Connect on Facebook and Twitter

There is a growing community of students on Facebook and Twitter. Its a great way to share ideas, find students who live close to you, ask questions and stay informed. If you arent already on Facebook, its easy to join visit www.facebook.com, create your profile and join the Unisa group (search for University of South Africa). If you havent already joined Twitter, go to http://twitter.com and sign up. Unisa posts important information and reminders on Facebook and Twitter.
Join a study group

Joining a study group is extremely beneficial, as it allows you to connect in a group where you can share ideas and problems, and find support. You can join a study group in the following ways: 1 Find students studying the same modules via myUnisa. 2 Find fellow students in a similar location via Facebook these could be students studying the same modules or a study group that will help you enforce discipline around study times. 3 Join tutorials or discussion classes this way you can make contact with students in your region who are studying the same modules. 4 Join a Peer Collaborative Learning Programme this is a more structured study group led by a senior student. Unisa will help you to find a group.
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Participation in student organisations

The Student Representative Council
The Student Representative Council is a committee of student leaders elected by students for students. This means that they are committed to serving students and represent the student voice and viewpoint in the universitys governance structures. They give input into institutional meetings to ensure that the student voice is always considered when important decisions are made. There are SRCs at many of the regional centres. If there is anything that you wish to bring to the attention of the SRC, you should make contact with them via the regional centres or find more information on myUnisa (http://my.unisa.ac.za).
The student organisations and structures

Unisa aims to connect students other than just academically. For this reason, the student organisations and structures facilitate students in creating recreational groups that will be recognised and shared with other students in the region. The following categories will be considered: College student structures Student political organisations Religious student organisations Other cultural and recreational groups
Get financial assistance

By now you will have paid the first minimum payment to register. Have you made provision for the remainder of the payments, prescribed books and travel expenses to get to exam centres? Does your company offer you enough study leave or will you need to take unpaid leave? Financial worries can place great stress on a person and it is best to resolve all financial aspects of your studies now before studying gets underway. If you need financial assistance, Unisa offers a number of ways in which they can assist: 1 NSFAS loans these are loans funded primarily by the South African National Department of Education which provides funds to academically able, but financially needy students. This loan will need to be repaid. It is, however, possible to get 40% of the loan converted to a bursary by passing 100% of your subjects. Therefore if you borrowed R50 000 and passed 100% of your subjects and achieved your qualification, you will only need to pay back R30 000. For more information, go to pages 60 to 64 of this brochure. 2 Students with disabilities the Department of Labour offers bursaries to South African students with disabilities who show the potential to succeed academically. For more information, go to pages 60 to 64 of this brochure. For information on other bursaries and loans, please go to www.unisa.ac.za/studentfunding.
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My check list do before studying

Open and organise your study pack Open and organise your study pack
Read inventory letter confirm all items received Create module files
Tick
For scheduling in the year planner

Read Tutorial letters 101 Schedule: Assignments Examinations (including travel time) Discussion classes Read study guides Detailed study time every day (reading, revision, memorisation) All personal and family commitments (birthdays, school events, family gatherings) Work commitments (after-hour meetings, critical deadlines, busy times, after-hour work) Time for exercise three times a week Relaxation time
Tick
Calls
Write down all your prescribed books Call bookshops to find your books and the cost thereof Call your nearest library to schedule a training session and set up your self-service PIN Schedule this in your year planner During your visit: find tutorial classes for your modules at a regional centre or on myUnisa and enrol Schedule these tutorial classes in your year planner
Tick
Online
Register with myUnisa Create your password and write it in the myUnisa section Check all your personal details on myUnisa Read through all your modules Download any study material that you did not receive Purchase any books that are available online Search electronically for your e-reserves in the library (where applicable) Log on to Facebook and Twitter, create a profile and search for University of South Africa
Tick
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My book list
Name of book Edition Where Price
My lecturers
Module My lecturer Telephone E-mail
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Step 3 - Study
Please look at the steps below these are the activities and tools you will need to study effectively at Unisa. We suggest that you work through this section in full to understand exactly what you will need to do to study and prepare for assignments and examinations. Planning for studying Before you start with your detailed study planning and working through the study material, do and think about the following: Find a quiet study area where you can concentrate and not be disturbed it should also be a place where you feel peaceful and like to be. Make a vision board of your reasons for studying include words and/or pictures anything that will help you understand and visualise the outcome once you have finished studying. This can be a great motivator when times are tough. Think about whether you study better in the morning or evening, and how much study time is optimum before you need a break. By doing this, you will be able to create a detailed study schedule that you can stick to.
1 2 3 4 5
Read Tutorial letters 101 Read your study guides and plan study time Study and do assignments Writing examinations Stay focused on your future
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Read all Tutorial letters 101

When scheduling your assignments and exams you should have read through all your Tutorial letters 101. We suggest that you look at them again to ensure that you have noted down all the important information: Assignment due dates Exam dates Prescribed books Recommended reading Discussion classes Any other planning information that your lecturer may have included Use a highlighter to tick off all actions that have been completed to ensure that you dont miss anything.
Read your study guides and plan your study time

Your study guides are exactly that a guide to working through all the prescribed material so that you are prepared for assignments and exams. Spend about two hours working through all your study guides. After you have scanned each study guide, do the following: 1 Calculate the amount of time left until the exams in weeks. Deduct two weeks from the time as you will need this time for final exam preparation. 2 Divide the volume of work in the study guide into chunks of material. 3 Now plan these chunks into each of the weeks giving more time to more difficult sections of work. 4 Ensure that you will have worked through the necessary sections in order to complete your assignments. 5 Check each of these chunks of work against the required prescribed and recommended reading, and ensure that you are able to allocate time in your schedule for reading notemaking revision working through old exam papers where possible completing the assignments
At the end of each week evaluate your progress: Were you able to commit to the time you wrote down? If not, where will you be able to make up this time? Was the time spent studying as productive as it could have been? If not, why not? What changes do you need to make? Look at your schedule for the coming week. Are there any additional commitments that you need to factor in? Are you coping with the content? Or do you need more help with understanding the study material? By doing this you will have a good idea of the exact volume of reading you will need to get through, the degree of difficulty of the work, where you will possibly need assistance and the amount of intensive memorisation you will need to do prior to the exams. Evaluating how you perform against the goals that youve set will help you set more realistic goals in the future and ensure that you are well prepared for your exams.
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Study and do assignments

Everyone is an individual and different things work for different people. However, there are some tried and tested methods for studying that have worked for many people. Weve included these suggestions in the section that follows: There are five parts to studying and preparing for exams. The suggested approach below follows the EFT study method; this is a tried and tested method that involves three stages: Exploration (parts 1 & 2) Fixation (parts 3 & 4) Testing (parts 2 & 5)
1 Reading through the prescribed and recommended material and making notes (35% of your time) this process of notemaking allows you to
a) summarise a great volume of material b) start the process of integrating this knowledge by organising the information into logical sections for yourself
2 Doing assignments (20%) assignments are an excellent way to

a) test your understanding of the information you have worked through b) identify areas where you are still struggling with the information
3 Revision (20%) through revision you

a) help this new information stick in your brain
4 Memorising key facts and information (15%)

a) although you may now have an understanding of the information, there will still be information that you need to memorise this is the last stage of study and preparing for exams, and can only be done once you have an integrated understanding of the study material
5 Testing yourself (10%)

a) answering old exam papers (available on myUnisa) b) discussions with lecturers and fellow students
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1 Reading through the prescribed material and making notes

Open distance learners do not attend classes to listen to lectures; they work through their study guides at home. Together with the prescribed books and recommended reading this is what you will use to master the study material. Simply reading through the material, though, is not enough. To be a successful student, you will need to make notes of what you have read. This acts as a permanent record of the time you have spent on a section of the work and begins to expand your network of memory strategies. Effective notemaking is the link between study reading, answering assignment questions, memorisation and, ultimately, writing exams. When you are learning new material you have to ensure that the material is processed (encoded in your memory) in such a way that you understand and recall it. New information is best processed if you re-organise it to suit your style of learning. The best way of processing information is to make notes. Visual notes and linear notes are the two major styles of notemaking. Broadly speaking, if you have an imaginative learning style, a creative, visual approach to notemaking should appeal to you. If your learning style is more factual, you might prefer the tidier, step-bystep, narrative approach to making notes. Both styles of notemaking can also be used together sometimes visual notemaking may be better at the beginning of a course to get an overview of the material, while narrative notemaking may work better once you start working through the course material in detail.
Two approaches to notemaking

Visual notemaking methods refer to mindmaps, spidergrams, branching notes, clustergrams, tables, flow charts and organograms. Narrative notemaking methods refer to linear notes, listing, timeline notes, key word and paragraph method, question method, and segmenting and labelling.
When should you use the different methods?

How do you decide which is the best method to apply? The most important thing to remember is to start re-organising the information to suit yourself. Your choice depends on a number of issues: The time of the year. In the beginning, you may want to establish a frame of reference; during exam preparation, you will want detailed notes to consolidate the knowledge base.
Your estimate of the nature of the study task. Is it complex, unfamiliar or does it entail many pages of learning? Your learning style. Do you start with an overall idea or do you prefer a step-by-step approach? The following contains some suggestions you might to want to experiment with: Starting a module means that a useful point of departure is creating an overall view of what the content is about. A mindmap, clustergram or organogram could be considered, and is based on the list of contents, as well as chapter headings and subheadings to master the overview. When you are faced with a chapter or section, you could use one of the narrative methods such as segmenting and labelling, key word and paragraph method or question method to master a closer understanding of the textbook or study guide. If you first applied one of the visual notemaking methods, the structure of the module or the particular chapter should now be fixed in your memory. Keeping the structure in mind as you read through the chapter, and then making narrative notes, helps to change the feeling of unfamiliarity to one of knowing. You should be experiencing the aha aha feeling: now I see how it fits together. Using both visual and narrative methods of making notes ensures that you do not get bored and drowsy while studying. Because you are using the methods interchangeably, you will be able to maintain your concentration. By actively searching for meaning (your own understanding), recalling the information becomes easier. Mixing different notemaking methods to find the most effective matches to master your course material is the characteristic of a study-wise student.
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Mindmapping overview
Mind Mapping Overview Use

Step 1: Start with a central image use the list of contents. It is the shortest summary of the book. Step 2: Add key words/phrases to the central image (section and chapter headings). Step 3: If you need more key words/phrases, use the headings and subheadings of each chapter. You have now established a frame of reference (an understanding of how different sections, chapters and their subsections relate to each other). Step 4: Use the mindmap as a self-test. Put away your books and notes. Take a clean sheet of paper and from memory reproduce what you have just mindmapped. Compare it to your first effort. Source: Buzan, T & Buzan B. 1995. The mind map book. London: BBC Books.
Start with image

colour/ pictures lines link ideas
key words
Add
phrases headings chapter section
Use as self test easier to read
helps revision
Advantages
Interesting focus on main ideas Neater Active learning
Another mindmapping example

helps revision Use as self test easier to read
Mind Mapping Overview1 (2).mmap - 30/09/2011 Interesting
focus on main ideas Neater Active learning
Advantages
Mind Mapping Overview

key words phrases
Start with image
chapter section
Add
Use
colour/ pictures lines link ideas
headings
Mind Mapping Overview2 (2).mmap - 30/09/2011 -
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2 Doing assignments
Assignments are a way of helping you to prepare for your exams by submitting work regularly so that lecturers can see if you understand the module and give you feedback. Please note that there are specific rules for how the assignments must be written or typed, how to hand them in and how to complete the cover sheets. Tutorial letter 101 will contain much of the information you need to complete these assignments. Unisa provides you with writing pads for your assignments or you can type them. When you type your assignments you must leave enough space in the margin to allow your tutor or lecturer to write comments. Assignments can be submitted via myUnisa, placed in a Unisa assignment box or posted to Unisa. A few simple tips to complete your assignments successfully: Understand the assignment: take your time to read the task and make sure that you understand what is being asked. Start to collect the facts and information to complete the response. Use your study guide, prescribed books and other readers to help you organise and compile your response. Now you must organise all this information. Arrange and group these facts to allow you to form a structured and coherent response. Use headings and subheadings to help you with the structure. Start with an introduction, then the main section with all the subheadings and end with a summary of the key facts. The summary should be a review of the main facts and arguments in your answer. Also offer your own opinion and show how you have understood the work in relation to your own work and personal environment.
Feedback
A few weeks after the final submission date for your assignment, you will receive a tutorial letter which will contain the correct responses to the questions posed in the assignment. This tutorial letter will give you guidelines and explanations that will be a valuable resource in preparing for your examination. For more information on the guidelines for writing and submitting assignments, please refer to pages 51 to 57 of this brochure. You must read this important information before you begin with your first assignment.
Plagiarism Twentieth-century dictionaries define plagiarism as wrongful appropriation, close imitation, or purloining and publication of another authors language, thoughts, ideas, or expressions, and the representation of them as ones own original work. Plagiarism is a very serious academic offence and can result in the student being expelled from the university this has an impact, not only on your studies with Unisa, but also with other tertiary academic institutions. There may be instances when you may want to reference other authors perspectives in support of your argument (eg Zondi 2000:19) and this can be done, provided it adds value to your argument and the authors work is credited. You should, however, always make an effort to present original thoughts and concepts in your argument. There are many tools available online to check your work for plagiarism and it is in your best interest to submit this check along with your assignment.
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3 Revision
By the time you start to revise you should be fairly familiar with the content of the module. This is where you begin to fix the content in your memory by bringing together all the knowledge you have gained. This is the phase in which you study your summaries, your additional notes and the study guide intensively. Follow these systematic steps: Start by getting an overview of the study material again. Page through the chapters/study units again and read the subheadings. You could even go further and again look at the beginning and the end of paragraphs, because this is where the main ideas are often introduced or summarised. You could also read the key words in bold letters. You now have a fresh idea of what the chapter is all about. Ask yourself: What is this chapter all about? See if you can answer this question. Next, start going over the content by checking your summaries. Ask yourself simple questions beginning with how, where, when, who and why. Ask yourself what the main idea is in what you have read and make sure that you understand all the words and concepts. Note the relationship and logical connection between main ideas and subheadings. Studying like this will deepen your insight into the study material and insight is what is required at university level. After you have read the learning content with understanding, refine your summaries into core summaries which contain only the most important key words. This will give you a schematic summary and a core summary for each chapter. While you are making your summaries, use the different memory techniques, such as acronyms, classification and visualisation to fix the content in your memory. After studying each unit of work, you should test yourself to ensure that you know it. Close your book and answer all the possible questions you have formulated as you worked through the material. Revise your work within 24 hours of studying it. You will have forgotten up to 25% of the facts and this is normal. At the beginning of each study period it is important that you revise your previous material to see how the old and the new link with each other. Revision is one of the most powerful memory techniques you can use.
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4 Memorising key facts and information

Memorising information is the second part of fixation fixing the information in your head. While doing your assignments or writing examinations at Unisa, you have probably found that you are expected to do quite a number of things with your academic texts. Often you will need to argue a point of view, form an opinion or critically analyse academic texts. You will also need to memorise basic facts, ideas and key words. Thereafter, you will be able to develop and implement reasoning skills based on your sound foundation of facts. In this section we will concentrate on a few learning skills you can try in your studies. Choose the way you would like to learn, and adopt and use learning methods that you find useful to achieve your particular study goals. Why do we sometimes find it difficult to change our patterns of learning? Here are just a few reasons: It is painful to unlearn learnt learning techniques. It sometimes threatens the ways we are used to doing things. It takes time and effort to change habits, and the new advice sometimes sounds unappealing and impractical.
So, is there something I can do to help my memory?

The answer is a definite yes to this question. Often, you will first be expected to memorise basic facts, ideas and key words before being able to reason a point of view or to think critically about certain points. And this all starts with reading for meaning.
Reading for meaning

The purpose of reading something is not to be able to store the whole text in your mind. What is important is that you are able to think through the ideas the author has presented. Write down the main ideas and keywords you would like to retain. Remember that its what you understand that counts.
How do I go about remembering the facts which I understand?

Memory strategies (mnemonics) can often be used to help us remember basic information from our academic texts. We will briefly describe a few memory strategies that you might consider using in your studies. Classifying information is where one usually begins to get some order in ones studies. Classification Printed material often needs to be restructured and reorganised for us to understand it better. Classification means that information on the same topic is grouped together. An appropriate word that best defines or explains the information is used as a heading to summarise the information. Once an overall heading has been given, the items can be further subdivided on the basis of shared characteristics. Acronyms Acronyms are widely used to represent organisations and corporations. Unisa stands for the University of South Africa, WHO stands for the World Health Organisation and you can probably think of a few of your own. The reason why an acronym is used is that it helps people remember an organisation or idea. You can use the same principle in your studies. Identify the key words in your passage, take the first letter of each key word and form a new word. This is a very widely-used memory strategy and it works well to help you remember basic facts.
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Visualisation technique Instead of rehearsing the basic information in your academic text over and over again, you could consider implementing visual images. Imagery involves consciously creating visual images in your mind concerning the information you would like to remember. To make visual associations effective, try to make your images bizarre, visual and vivid. Also try to include some kind of interaction between your images. All of these techniques will help you in memorising key facts and figures in your course material.
5 Testing yourself
By now you will have read all material, made notes, revised, tested yourself in doing assignments and memorised key facts, words, phrases and information. Now you should spend time working through old exam papers, in discussion with lecturers and fellow students. Make sure that when you do you are consciously trying to use words and phrases appropriate to your subject matter. referencing facts that you have memorised. noting down areas of study that still need work or memorising.
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Writing examinations
This is the final stage all your preparation and studying will now be put to the test. Examinations are one of the more stressful times you will face as a student, but there are ways of making it easier. If you have planned well you will have enough time to study and prepare for each examination. Also take care of yourself, eat well, sleep enough and exercise. This will help you to deal with the stress. Know how to get to your examination centre before the time so that you can be seated 15 minutes before the start of the examination. If you are late, you will not be allowed in. Also make sure that you know whether it is an open book exam and what stationery you need, such as a calculator, pens and pencils. Take note of the examination rules and regulations which appear on the reverse side of your final timetable. Here are a few tips:
Preparing for the examinations

Take care of yourself physically to cope with the mental challenges ahead Get six to eight hours sleep per night Exercise Eat healthily (eg fresh fruit and vegetables) Drink plenty of water
Keep study sessions short and focused; dont sit for hours without a break
Set a goal for each session (40-45 mins) Take a five to ten minute break Energise, do exercise Do five minutes of revision
Avoid distractions
Write down what is worrying you Create a possible plan Switch off the TV/cellphone Explain to others that you are preparing for your future Prepare well in advance; budget your time by calculating how much time is needed for each module
Revise/revise/revise
Test yourself develop your own exams and complete them Set actual time limits Practise in the way you are going to be tested
The day before

Study regularly up to the day before the examination Then get a good nights sleep (even if you havent finished your work!) Last minute cramming doesnt work you will just be too tired to think in the examination
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The day of the examination

Double-check your timetable Take your ID and student card with you, as well as an HB pencil, pen, eraser and calculator if needed Leave well in time for the examination Have time to get settled and mentally prepared Keep to yourself before and after the examination; discussions may confuse or upset you
During the examination

Ask the invigilator if you arent sure; ask for help right away. Read over the entire examination paper before you begin this allows your mind to explore all options while you are doing other questions. Make sure you know the mark value of each question divide your time appropriately and dont spend more time on a problem than its worth. Write down memory aids in the margins or on a blank page these may include formulae, facts, key phrases or dates (mindmaps are very useful).
What to do first
Depending on the types of questions included in the examination paper, start with those questions that you find easier. This might be the multiple-choice, fill-in-the-blank and true/false questions. Do the easy ones first. Mark the tricky ones. Look for clues, but move on if you are struggling with a question. Come back to the difficult questions later. Be clear and be brief. Make a quick outline, such as a mindmap; then start writing according to the outline. Attempt to do every question. Check your answers. When you leave the examination room, the examination is over! Put this exam behind you and focus on the next examination. There is important information on the exams on pages 69 to 71. You must read this important information before your first exams.
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Manage your stress

Modern life offers many opportunities which can be exciting and stimulating, but also demanding and stressful. All of us have a number of life roles to fulfil, namely wife/husband, life partner, parent, child, family member, employee or community worker. By registering at Unisa you have added an additional life role to your list, namely that of a full-time or part-time student. This new life role will hopefully contribute positively to your life, but will also add additional demands such as assignment deadlines, study frustrations and time off to write exams. What is stress? Stress is a feeling that you experience when you believe that a specific demand exceeds the personal and social resources that you have available at a specific time. In simple terms, this means that when you feel stressed you feel that you have lost control over a situation or an event. How does my body respond to it? When you interpret a specific demand as being more than you can handle, your bodys instinct is to defend itself. It releases a number of stress hormones such as adrenaline and cortisol. These hormones prepare the body for emergency action. Your heart starts beating faster, your muscles tighten, your blood pressure rises and you start breathing quicker. These physical changes prepare you to fight, flee from the danger at hand or freeze, the typical stress response. Stress isnt always bad. In manageable doses, it can motivate you to do your best and help you to learn how to perform under pressure. If the stress escalates, and your physical symptoms continue for too long, you could damage your health and wellbeing. It is therefore important to learn to be aware of your symptoms and to manage your stress effectively. Signs and symptoms of stress Its important to learn to recognise when you are feeling stressed. The following table lists some of the common warning signs and symptoms of stress:
Mental, emotional, physical and behavioural stress symptoms

Mental symptoms
Inability to concentrate Memory difficulties Forgetfulness Seeing only the negative Anxious or racing thoughts Constant worrying
Emotional symptoms
Feeling detached from yourself Fear of losing control Fear of dying Moodiness and short temper Agitation, inability to relax Feeling overwhelmed Sense of loneliness and isolation Feeling depressed and downhearted
Physical symptoms
Getting tired easily Sweating Shortness of breath Aches and pains Headaches, high blood pressure Diarrhoea or constipation Nausea, dizziness Chest pain, rapid heartbeat Stiff neck or jaw Loss of sex drive Frequent colds Back pain
Physical symptoms
Restlessness and feeling on edge Trembling or shaking Eating disturbances not hungry or eating excessively Sleeping too much or too little Isolating yourself from others Procrastinating or neglecting responsibilities Using alcohol, cigarettes or drugs to relax Nervous habits (eg nail biting, pacing) Problems with relationships
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The more signs and symptoms you can identify in yourself, the greater your risk for stress overload. Talk to your medical doctor for a full evaluation as many of these signs and symptoms may also be caused by other psychological and medical problems. Unhealthy ways of managing stress Many people are hesitant to contact a counsellor for help as they feel embarrassed to discuss their troubles with a stranger. They then opt for coping strategies that reduce stress in the short term. Although these activities may help temporarily, they can be very destructive in the long run.
Unhealthy ways of managing stress

Smoking Drinking too much Using recreational drugs Overeating or not eating enough Risky social or sexual behavior Zoning out for hours in front of the TV or with computer games Withdrawing from friends, family and activities Feeling depressed and downhearted Using pills or drugs to relax or sleep Sleeping too much Procrastinating Filling up every minute of the day with activities to avoid facing problems Taking out your stress on others (lashing out, angry outbursts, physical violence) Feeling overwhelmed Sense of loneliness and isolation
To avoid this happening, it is important to learn effective stress management techniques. Effective stress management techniques Stress that is not managed and is allowed to become excessive can damage your health. It is therefore important to focus on how to reduce its impact and learn to cope with the stress symptoms. Empower yourself through the internet or other sources to learn the following stress management techniques: Detect early warning signs. Learn to become aware of when you are stressed, such as when you feel tense in your neck and shoulders, clench your teeth or when you experience shallow breathing. Once you become aware of the early signs, decide what the best way is for you to de-stress, such as exercising, going to bed early or making an appointment with a counsellor and finding a solution. Relaxation techniques. Practise those techniques described in the publication Effective study by Van Schoor, Mill and Potgieter which can be purchased from Unisa Press. Develop your social network. Visit with friends and family to create a support network. Exercise regularly. Exercise is a healthy way to get rid of pent-up feelings, energy and tension, and release the brain endorphins which make you feel better. Extreme self-care. Ensure that you are looking after your body by eating well-balanced meals, drinking enough water and getting enough sleep each night. Develop your passion. Participate in hobbies that you love and that make you feel relaxed.
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Health is a status of complete physical, mental and social wellbeing, and not merely the absence of disease or infirmity. The determinants of health include
social and economic environment physical environment a persons individual characteristics and behaviours
Wellness is an active process of becoming aware of and making choices towards a more successful existence.
Wellness is a multi-dimensional state of being, describing the existence of positive health in an individual as exemplified by quality of life and a sense of wellbeing.
Dimensions of wellness
Advancing academic success through health and wellness
We offer a range of health services to create a nurturing environment that promotes student wellbeing and fosters a sense of belonging to Unisa. For more information, please contact a Unisa Student Health and Wellness Practitioner: Tel: 011 471 2849 E-mail: studenthealth@unisa.ac.za Website: www.unisa.ac.za
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We offer the following services:

Training and development for health and wellness: Accredited health and wellness training programmes for peer educators and students. Peer health education: Peer educators provide other students with information on a range of topics and activities relating to healthy lifestyles. HIV/Aids awareness campaigns: To raise awareness about signs and symptoms of the pandemic, voluntary counselling and testing (VCT), how to live a positive life, and also to provide information on care and support groups. Substance abuse awareness campaign: Focus on and provide information on substance abuse, the effects of abuse and the treatment options available. These campaigns dispel myths surrounding university students substance abuse. Mental health education: Provides information about mental health services, patient assessment, psychiatric diagnosis and medication management. Nutrition education: Focuses on strategies for achieving and maintaining a healthy weight and healthy body, and for managing eating disorders. Physical fitness programmes: Provide guidelines for improving and maintaining cardiovascular fitness, muscular fitness, flexibility and body composition. On-site health services: Entails providing mobile health services to ensure that students are provided with top quality nursing, dental and ancillary health care, including opticians, physiotherapists, neurologists and gynaecologists. Welfare support: Focuses on providing referral services concerning welfare support services and social grants. Community outreach programmes: Entails voluntary outreach to communities by peer educators in response to health and wellness needs of communities.
Stay focused on your future

The journey you have begun with Unisa is a long one one which will probably take years, perhaps even longer than you anticipated. There may be days when you feel discouraged and that the changes that you have to make in your life are not worth it. So how do you keep going? Start each day with a positive thought about how you are moving closer to your goals. Stop and enjoy the changes happening to you as a person you will feel a sense of excitement as you start to enjoy the experience of learning. Focus on what you have already learnt and not on what still has to be done. Journeys can only be completed if you keep moving. So when other demands seem overwhelming, just make sure that you do a little of your Unisa work on a daily basis. You are making progress towards your goal! Get connected to the community of Unisa: to share information, to get guidance or just to de-stress. Surround yourself with positive energy. This connectedness is especially important when life is tough! Finally, keep your vision and purpose in mind. The small steps you take every day will get you there.
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A to Z guide Resources and procedures

Contents
Academic literacies centres locations Assignments important guidelines & assignment boxes
Page 50 Page 51 Page 58 Page 60
Booksellers Bursaries and loans

NSFAS loan Nedbank/NSFAS loan Students with disabilities Funza Lushaka bursary Bursary for students studying Social Work
Contact us Counselling services Examinations important information

Regional centres & tutorial programmes The Unisa Library services and general information
Page 65 Page 66 Page 69 Page 72 Page 82
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Academic literacies centres

Academic literacies centres can be contacted at the following numbers:
Telephone GAUTENG Pretoria/Sunnyside Johannesburg Florida Daveyton Vanderbijlpark MIDLANDS Bloemfontein Rustenburg Kimberley Potchefstroom Kroonstad Mafikeng KWAZULU-NATAL Durban Pietermaritzburg EASTERN CAPE East London Mthatha (Umtata) LIMPOPO Polokwane WESTERN CAPE REGION Parow MPUMALANGA Mbombela (Nelspruit) Middelburg ETHIOPIA Addis Ababa (+251) 11 435 2091 013 755 2476 013 282 4115 021 936 4122/3/9 015 290 3400/17 043 743 9246 047 531 5002/6 031 335 1747/8128 033 355 1736 051 411 0441 014 594 8856/8800 053 832 6391 018 294 3341 056 213 2053/4 018 381 7318 012 441 5777/8/5817/8 011 630 4525/01/30 011 471 2042/2671 011 968 2907 016 931 9979/9883
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Assignments
General assignment information
It is important to use these guidelines to complete your assignments. If you do not follow these instructions you stand the risk of your assignment being returned to you unmarked.
Guidelines for cover sheets, sending the assignment and assignment envelopes: All assignments posted to the university, excluding mark-reading sheets, must have an assignment cover with your student number, the course code, the correct assignment number, the correct code for your academic registration period (ie 01 or 02), the correct assignment due date, your examination centre and your postal address. Number each page and make sure that the pages are in the correct order before stapling them to the inside of the assignment cover. Staple each assignment to its own assignment cover. Then post each assignment in an individual Unisa C4-size assignment envelope. If you submit your assignment in another type of envelope, it will be sent back to you unmarked. Extra postage is required for C4-size envelopes confirm the amount payable with the post office. Complete this information on the back of the assignment envelope: student number, name and surname, course code, assignment number and postal address. Remember to attach a barcode. No assignments may be posted or e-mailed directly to lecturers or academic departments. The university will not accept assignments or portfolios submitted via e-mail or fax. Do not submit different parts of the same assignment separately. Ensure that you keep a copy of each assignment you submit to the university. Marked written assignments will be returned to you approximately five weeks after the closing date for the assignment. Portfolios will not be returned to you and the results will only be released with the examination results. Use the following e-mail address to enquire whether or not the university has received your assignment: assign@unisa.ac.za. You will also find this information on myUnisa (http://my.unisa.ac.za). Remember that you may not submit assignments via e-mail.
Types of assignments
Multiple-choice assignments
Multiple-choice assignments can be submitted in one of three ways: Submit online, using myUnisa Submit via your internet-enabled mobile phone Complete a mark-reading sheet and post to the university Submitting multiple-choice assignments via myUnisa Submitting multiple-choice questions via myUnisa is simple, fast and reliable. Just follow the step-by-step instructions on the screen. Although myUnisa is both secure and reliable, we do suggest that you use the following two safeguards to ensure that your online assignment has been successfully submitted: 1 After submitting your assignment online, you will receive a clear status message and a reference number confirming that your assignment has been successfully submitted. 2 Your list of assignments for each course will be updated on myUnisa as soon as you submit an assignment.
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Submitting multiple-choice assignments via the Unisa Mobile MCQ Application Answers to multiple-choice assignments can now be submitted via internet-enabled mobile phones using a specific Unisa Mobile MCQ Application. Read more about how to download the application to your phone and submit the MCQ assignment answers at: http://www.unisa.ac.za/mobileapp. When posting a mark-reading sheet Use only the orange mark-reading sheet that you received with your study material. The mark-reading sheet will look like the example that appears alongside. All information on a mark-reading sheet must be filled in with an HB pencil. Do not attach a barcode sticker to the mark-reading sheet. A mark-reading sheet that is filled in incorrectly, damaged or folded cannot be marked.
When using a mark-reading sheet to answer multiple-choice assignments, please fill in the sheet carefully and correctly. Follow these guidelines: - Space 1: Fill in your initials and surname, for example: S Bengu. - Space 2: Add your complete postal address (with postal code). - Space 3: Write your student number (eg 391-431-5) horizontally in this space (ie from left to right). This space consists of eight squares, one block for each digit of your student number. If your student number has seven digits, the last square will remain open. - Space 4: Under each of these squares you completed in Space 3, there is a series of digits from 0 to 9. Mark the digits that correspond with each digit of your student number. Always mark your answer by drawing a horizontal line through the digit. - Space 5: You will find a unique assignment number (eg 1234567) at the top of the assignment questions in the tutorial letter. This unique number is important, because it matches your answers with the correct answers on the computer and is used to mark your assignment. You must use the correct unique number. - Space 6: Mark the corresponding digit below each square of the unique assignment number. - Space 7: Fill in the code of the course, half-course, paper or module here, for example: COS111-U. - Space 8: The assignment number goes here for example: 01 or 02. - Space 9: The question numbers on the sheet correspond with the question numbers in the assignment. Next to each of these question numbers there is a series of squares from 1 to 5. These digits from 1 to 5 correspond with the answer options that are provided for each multiple-choice question in the assignment. Mark the digit that corresponds to the digit of the option you have selected as the correct answer.
Remember that the computer has to read these marks only mark the answer clearly with an HB pencil. Only use the mark-reading sheets that you received with your study material. No other mark-reading sheets will be accepted. Mark-reading sheets should not be put in an assignment cover and stapled.
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Example of an assignment mark-reading sheet
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Short question or essay assignments

Assignments, other than multiple-choice assignments, should be compiled using a word processing package (eg MS Word) or handwritten. Use either an official assignment pad or your own paper (A4 size) for this purpose. For printed assignments, please use double-line spacing and leave a blank space of 5cm on the righthand side of each page (for the lecturers feedback). Please ensure that you follow the lecturers instructions provided in your tutorial letters and the printed instructions on the assignment covers when compiling assignments.
Written assignments
How should written (text) assignments be submitted via myUnisa? Prepare your assignment in a file format that can be uploaded to myUnisa. This file has to be in one of the formats listed under Specify the type of file drop-down list on the submission screen. Not all file types can be accepted. Submitting a pdf formatted file is the preferred option as your formatting and layout will be retained - you can find information about pdf converters on the myUnisa home page under Electronic resources. Access myUnisa, navigate to the Assignments tool and start the submission process. When you click on Continue, your assignment will be uploaded from your computer to the Unisa network. This may take several minutes depending on the size of your assignment and the speed of your internet connection. Once the assignment is received, details about it will be displayed on your screen for final checking. You can then either go back to make corrections or click on Submit assignment in order to submit it. General information for submitting assignments via myUnisa Please use a header for all word processor files with your name, student number, course code and assignment number. If you use a dial-up connection to access myUnisa, please ensure that you have your answers to multiple-choice questions ready before dialling up. It will cost you money if you have to work out your answers while you are online. Please check for any mistakes before you submit an assignment. Unisas Assignment Division will not accept any requests to cancel assignments submitted via myUnisa. Do not wait until the closing date to submit assignments via myUnisa. Try to submit your assignments at least three working days before the due date. This is to make provision for unforeseen problems (eg your internet connection might not be available on the last day). Please do not submit the same assignment via myUnisa and the post. Please ensure that any documents/assignments uploaded to myUnisa are virus free if you repeatedly submit documents with viruses, you may lose the right to use myUnisa.
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Layout and formatting guidelines for typewritten assignments Set the paper option in your document to A4, default tray, auto feed (or auto select). Set the left margin to at least 2,5cm and the right margin to 5cm for your lecturers feedback. Only use black ink. Use only common fonts like Times New Roman and Arial. Limit your font size to a maximum of 16 for headings and 12 for normal text. Use the page break function of your computer to force a new page - this will ensure that your page numbering stays exactly the way you indicated in your contents page. Pictures and diagrams may be included, provided that they are not too complex and are not in colour. Do not embed objects from other programs that require dynamic links. Rather, create a graphic of your spreadsheet or diagram, save it as a bmp, jpeg or gif and insert this file into your document. Keep tables simple - complex tables can cause printer memory problems.
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Computer Science students

You may submit programs or program output in either a text (ASCII) file or in a word processor file. Remember that you may only submit one file per assignment, so you may have to combine different files into one document. You can also create a single pdf document that combines different source files. We recommend that you use a fixed width font (such as Courier), so that your documents will be more readable and the indentation will remain correct. Converting your document to pdf will ensure that your file presentation remains exactly as you intended.
Assignment due dates

Assignments must be received before or on the due date in order for them to qualify and be marked. No extensions will be granted. Please take public holidays and weekends into consideration if you are posting your assignment. Allow for at least three working days for the assignment to reach Unisa. You will receive an SMS confirming that the university has received your assignment, unless you submitted it via myUnisa. Please ensure that Unisa has your correct cellphone number. You may submit an assignment before the due date, but your assignment may not be marked before the closing date for the assignment. Please remember that by not submitting your compulsory assignment, you may forfeit your admission to the examination for that module.
Assignment results
You may get your assignment results as soon as they are available: Via myUnisa: http://my.unisa.ac.za Via SMS (you will receive an SMS with your assignment result as soon as the result becomes available)
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Assignment boxes
The following assignments drop-off boxes may also be used for submitting assignments: With the exception of weekends and public holidays the collection times below apply.
City/Town Physical address Muckleneuk campus, corner of Mears and Willem Punt streets, Pretoria or Joubert Street on the Sunnyside campus (between Walker & Rissik streets) or Old Vudec Building (entrance), corner of Skinner & Van der Walt streets Unisa Graduate School of Business Leadership, Alexandra Avenue (extension known as First Street) JSE building, 1 Kerk Street, Newtown, Johannesburg or West Campus, University of the Witwaterrand, Raikes Road (the assignment box is next to the gate and is indicated by a signboard). 15 Jean Simonis Street, Parow or Juta Booksellers, corner of Bree Street and Hans Strijdom Avenue 230 Stalwart Simelane Street 23 Landdros Mar Street 31 Brown Street Steves Motors building, 26 Victoria Road, corner of Madeira Road 90 Du Toitspan Road Metropolitan Life building, 3rd floor, Drury Lane Town Square building, corner of Walter Sisulu & Bhimy Damane streets Zastron Street, Westdene, Bloemfontein 1 Langalibalele Street Florida campus, corner of Christiaan de Wet Road & Pioneer Avenue General and Accident building, 190 Elston Road Corner of R51 and Brazil Roads, Daveyton Collection time 06:30
Pretoria
Midrand
08:30 08:30
Johannesburg
13:00
Cape Town Durban Polokwane Nelspruit Mthatha Kimberley East London Middelburg Bloemfontein Pietermaritzburg Florida Benoni Ekurhuleni
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Booksellers
Adams & Co Website: www.adamsuniversitybooks.co.za
33 Victoria Street, DURBAN Tel: 031 3194400 Fax: 031 3077356 E-mail: education@adamsbooks.co.za Shop 3, Nedbank Building, Heerengracht, CAPE TOWN Tel: 021 4212462 Fax: 021 4182060 E-mail: capecity@adamsbooks.co.za Musgrave Centre, Musgrave Road, DURBAN Tel: 031 3194450 Fax: 031 2013735 E-mail: Musgrave@adamsbooks.co.za
341 West Str, DURBAN Tel: 0861 341341 Fax: 031 3047308 E-maill: west@adamsbooks.co.za 230 Church Str, PIETERMARITZBURG Tel: 033 3946830 Fax: 033 3943096 E-mail: pmb@adamsbooks.co.za
Armstrong Booksellers (New 2nd hand books)

1st Floor, Pine Park Place, Cnr 1st Ave & 6th Street LINDEN Tel: 011 8886732/6129 Fax: 011 8884429
E-mail: info@armstrongs.co.za
Website: www.armstrongs.co.za
Ground Floor, 1066 Building, Cnr Harrison & Kerk Street JOHANNESBURG Tel : 011 8360124 Fax: 011 8342684
Cnr 11th St & Louis Botha Ave, ORANGE GROVE Tel: 011 4851337 Fax: 011 4851338
Book Express
Website: www.bookexpress.co.za
70b Loch Ave, Parktown West, JOHANNESBURG Tel: 011 4828433 Fax: 011 7268208
E-mail: info@bookexpress.co.za
Juta & Co
Website: www.jutaonline.co.za
1st Floor Hatfield Plaza, 1122 Burnett St, HATFIELD Tel: 012 3625799 Fax: 012 3625744
E-mail: ptabooks@juta.co.za
Shop 231, Lower level, Carleton Centre, JOHANNESBURG Tel: 011 3315140 Fax: 011 331 5079
E-mail: jhbbooks@juta.co.za
Ground Floor, Sunclare Building, 21 Dreyer St, Claremont, CAPE TOWN Tel : 021 6706680 Fax: 021 6706795
E-mail: claremontbooks@juta.co.za
Unit 1&2 Parow Business Park, Jean Simonis Street Parow, 7500 Tel: 021 911 2411 Fax: 021 911 2415 E-mail: pabooks@juta.co.za
Shop 4 Stelmont, Corner Andringa & Beyers Street, Stellenbosch, 7600 Tel: 021 882 9068 Fax: 021 882 8903 E-mail: Stelbooks@juta.co.za
Kalahari.net
Website: www.kalahari.net Tel: 021 4688035
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Protea Bookshop
1067 Burnett St, HATFIELD Tel: 012 3625663/4 Fax: 012 3625685
Website: www.proteabookshop.co.za
Bergzictht Plaza, Andringa Street, STELLENBOSCH Tel: 021 8829101 Fax: 021 8829110
E-mail: akademies@mweb.co.za
86 Steve Biko St, Bult, POTCHEFSTROOM Tel: 018 2971583/4 Fax: 018 2973775
E-mail: akademies@proteaboekhuis.co.za
Tarentaal Centre, Cnr N4 & Kaapsehoepweg, NELSPRUIT Tel: 013 7413230 Fax: 013 7413230
E-mail: proteanels@mweb.co.za
Pro Visions Books

37F Ordnance Road DURBAN Tel: 031 3372112 Fax: 031 3684500
E-mail: info@provisions.co.za
Website: www.provisions.co.za
Van Schaik Bookstore

Protea Hotel Building, Burnett Street, HATFIELD Tel: 012 3625701/5669/5698 Fax: 012 3625673
E-mail: vshat@vanschaik.com
Website: www.vanschaik.com
Shop 1, 235 Church Street, PRETORIA Tel: 012 3212442 Fax: 012 3257832
E-mail: vskerk@vanschaik.com
Braamfontein Centre, Jorissen Street, BRAAMFONTEIN Tel: 011 3391711 Fax: 011 3397267
E-mail: vsbraam@vanschaik.com
Shop 10, K90 Centre, Cnr. K90 and North Rand Road, BOKSBURG Tel: 011 8262045/3850 Fax: 011 8263663
E-mail: vsboks@vanschaik.com
North West University Grounds, Building Nr. 4, Hendrik van Eck Boulevard, VANDERBIJLPARK Tel: 016 9851144 Fax: 016 9851126
Email: vsnwu@vanschaik.com
Shop 242, Maponya Mall, SOWETO Tel: 011 9383460/3462 Fax: 011 9383486
E-mail: Soweto@vanschaik.com
Shop 3, Momentum House, Cnr. of Stalwart Simelane and Bram Fisher Streets, DURBAN Tel: 031 332-2009 / 2049 Fax: 031 3322029
E-mail: vsdurban@vanschaik.com
University of KwaZulu-Natal, Golf Road, Scottsville, PIETERMARITZBURG Tel: 033 3869308/9 Fax: 033 3869633
E-mail: Pietermaritzburg@vanschaik.com
KwaDlengezwa Campus, Library Building Basement, KwaDlengezwa Reserve, UNIVERSITY OF ZULULAND Tel: 035 9026103 Fax: 035 9026101
E-mail: vsunizul@vanschaik.com
Parow Centre, Voortrekker Road, PAROW Tel: 021 9302480 Fax: 021 9393767
E-mail: vsparow@vanschaik.com
26 Main Road, RONDEBOSCH Tel: 021 6894112 Fax: 021 6863404

E-mail: vsrbosch@vanschaik.com
22 Long Street, Shop No 1, Cnr Strand & Long Street, CAPE TOWN Tel: 021 4180202 Fax: 021 4180212
E-mail: capetown@vanschaik.com
Sanlam Student Village, Nelson Mandela Metropolitan University, Summerstrand, PORT ELIZABETH Tel: 041 5833171 Fax: 041 5832418
E-mail: vspe@vanschaik.com
31B Caxton House, 35 Terminus Street, EAST LONDON Tel: 043 7225926/34 Fax: 043 7226117
E-mail: vsel@vanschaik.com
49B Schoeman Street, POLOKWANE Tel: 015 2959040 / 9090 / 9306 Fax: 015 295-9099
E-mail: vspol@vanschaik.com
Shop 52, The Promenade, NELSPRUIT Tel: 013 7527623 / 7860 Fax: 013 752-7659
E-mail: vsnel@vanschaik.com
19 O R Thambo Avenue, EMALAHLENI Tel: 013 6902796 Fax: 0880 136 902 978
Email: vswitbank@vanschaik.com
Cachetpark Centre, Steve Biko Avenue, POTCHEFSTROOM Tel: 018 2948875 Fax: 018 2944445
E-mail: vspotch@vanschaik.com
9 Park Road, Willows, BLOEMFONTEIN Tel: 051 4476685 Fax: 051 4477837
E-mail: vsbloem@vanschaik.com
Ou Williem Pescott, Room B.2, 31 Scanlan Street, New Park, KIMBERLEY
University of Namibia, 340 Mandume Ndemufayo Avenue, Pionierspark, Windhoek NAMIBIA Tel: +264 61 2063364 Fax: +264 61 2063040
E-mail: vsunam@vanschaik.com
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Bursaries and loans

There are serveral funding options available to Unisa students. Please note that you must re-apply for loans and bursaries every year by completing the application form and submitting all the necessary supporting documents before the closing date for applications. No incomplete or late applications will be accepted or considered.
NSFAS loans
The National Student Financial Aid Scheme (NSFAS) operates according to the National Student Financial Aid Act 56 of 1999. NSFAS and its administrative partners have made, and will continue to make, a substantial contribution to student financial aid in South Africa. If a NSFAS borrower successfully passes all their courses in a particular academic year their loan amount for that year is reduced by 40% they only pay interest on 60% of the loan amount both the 40% capital amount and all interest on that 40% is written off, because it is treated as a grant or bursary Eligibility criteria A student qualifies for a NSFAS loan or bursary if he or she is a South African citizen registered at a public South African Higher Education Institution is an undergraduate student studying towards a first higher education qualification is a student studying for a postgraduate course which is a requirement to practise in his or her chosen profession (such as the Postgraduate Certificate in Education) is able to demonstrate potential for academic success and that he or she is financially needy Students who have received loans, bursaries or scholarships from other sources covering the full cost of study are not eligible for a NSFAS loan. Interest on loans The maximum and minimum loan amount which may be made by institutions for the year is determined by the NSFAS Board. The NSFAS maximum loan amount is generally equal to the national average full cost of study, as determined by NSFAS. The percentage (a maximum of 40%) of the amount lent to a student may be converted into a bursary if the student is academically successful. The date of the conversion will be determined by NSFAS. The following parameters apply in respect of every year, unless they are changed by NSFAS. Interest on loans will begin to accrue one year after the date of completion of your qualification. The interest rate that will apply is generally less than the rate at which the reserve bank lends to other banks.
How to apply for a NSFAS loan at Unisa

Complete the Unisa application process to receive a student number. Complete a NSFAS loan application form available at any Unisa office and submit it together with all the documents stipulated on the application form. Complete a temporary registration during the registration period.
Awarding of loans
Students will be informed via SMS if their application was successful. Loans are NOT awarded on a first come, first served basis. Student will be notified via SMS when to sign the Loan Agreement Form.
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Processing of the application and signing of the loan agreement form

The student has to sign a Loan Agreement Form before his or her registration is finalised.
Closing dates
Applications for first semester close on 15 September 2011 and applications for second semester on 30 April 2012.
Qualifications not covered by NSFAS

These include MBL, MBA as well as short course certificates/qualifications and non-degree courses.
Appeals
All appeals are handled according to the Unisa appeals policy.
Accepting a NSFAS loan

If the applicant accepts the loan, he or she is required to complete and sign the official NSFAS Loan Agreement Form. The following should be noted: A certified copy of the students ID document must be attached to the loan agreement form. Agreements must be completed in black ink. Students under the age of 18 are required to obtain their parents/guardians signature on the loan agreement form.
Students rights and responsibilities

Rights Access to NSFAS eligibility criteria. Access to procedures and deadlines for submitting application forms or any other required documentation in support of their application. Knowing why an application for a loan has been refused and that the decision can be appealed. Responsibilities Read the instructions carefully and complete the application/loan agreement forms accurately. Provide any information or documentation required (eg certified copies of ID documents). Read, understand and keep copies of any forms such as the loan agreement form. Notify the SFO and or NSFAS of any changes with regard to their address, employment status, marital status, and so on. Know and comply with all requirements for continuation of financial aid, including academic progress.
Directorate of Student Funding contact details for enquiries: Tel: 012 441 5460/1/2/3 Fax: 012 441 5449 E-mail: dsf@unisa.ac.za
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NSFAS bursaries
Nedbank bursary
Criteria Nedbank funds are granted to students who are citizens of South Africa and who are studying BCom or BBusScience majoring in Accounting or Banking Economics Finance/Financial Management Statistics Investment Management Actuarial Science Information Systems BSc Computer Sciences or Information Systems The Nedbank Bursary is performance-based and students with the potential to succeed must be identified. Closing date for applications is 14 October 2011. The allocation is distributed as follows: The bursary functions on the basis of the demographic spread of the economically active population, as published by Statistics South Africa, that is, 75% black African, 12% coloured, 10% white and 3% Indian and a minimum of 40% female gender distribution, where applicable. The allocation must be split as follows: 25% to first year students, 50% to second year students and 25% to third or final-year students. The bursary covers the basic cost of study which includes tuition and prescribed books. The bursary is allocated annually and is renewable on successful performance for a maximum of three years. Within one (1) month after the recipient completes the degree, Nedbank has first option to recruit the graduate into its ranks. If Nedbank does not have a vacancy or chooses not to recruit the graduate, the graduate is not liable to pay back the bursary and is free to seek employment elsewhere. If the graduate is offered employment by Nedbank but chooses not to take up the position with the bank, then he/she is liable and must pay back the full cost of the bursary to NSFAS. Successful applicants must complete a Nedbank bursary agreement as well as a schedule of particulars. The utilisation of this money must be reported under the allocation category NSFAS/ NEDBANK. Both the signed bursary agreement and schedule of particulars must be submitted to NSFAS. Students are welcome to contact the NSFAS Cape Town office if they require clarity on the above.
Natskills bursary
Criteria for awarding the Natskills bursary Only citzens of South Africa. Qualifications addressing the scarce skills needed in South Africa (full list available on our website). Successful candidates will be selected from those whole applied for the NSFAS loan.
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Funza Lushaka bursary

Criteria for awarding the Funza Lushaka bursary Bursary funds are made available for students studying towards a teaching qualification. Applicants must be studying towards a BED degree or PGCE with priority areas (www.funzalushaka.doe.gov.za) The academic performance of applicants must be above average. Applicants must meet Unisas admission requirements for the relevant programme. Once qualified, bursary recipients must be committed to teach in any public school to which they may be appointed by a provincial department. All applications need to be submitte online at (www.funzalushaka.doe.gov.za), proof of submission together with supporting documents must be submitted to directorate student funding. Contact number: Tel: 012 441 5603 Fax: 012 441 5449
Social development
How to apply Students should go to the Department of Social Development and apply for the bursary. The list of successful applicants will be forwarded to Unisa by the National Department of Social Development. Who qualifies? Anyone who wishes to pursue BA Social Work Documents to be submitted A certified copy of the identity document. A completed schedule of particulars, including personal details, details of next of kin, study details (course and modules registered), and witnesses. Allocation of funds As per National Department of Social Development criteria Practicals As per National Department of Social Development criteria Contact person at the Department of Social Development Mr Solly Maphangula or Mr David Kgasago Tel: Fax no: 011 355 7780/7954 011 355 7667 E-mail: Solomon.Maphangule@gauteng.gov.za or Kgasago.David@gauteng.gov.za Social Development physical address Corner of Simmonds and Commissioner streets, Thusago/Perm Building
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Bursary scheme for students with disabilities

Criteria The following basic criteria should be applied when awarding bursaries to students with disabilities: Students who are currently recipients of the bursary should continue to receive support, regardless of the field of study, provided they meet the bursary conditions which are as follows: They are academically able (as per the institutions academic admission requirements). They are financially needy. Their disability is regarded as an impairment which is long term, recurring and substantially limiting. The student must be a South African citizen. The following key parameters for the awarding of the bursary must be considered: The minimum time of completion for undergraduate studies remains as the number of years for completion of the qualification (as determined by the institutions academic faculties), plus an additional two years (N+2). On completion of their studies, beneficiaries of the bursary are required to work in South Africa for a specified period. Should the beneficiary of the bursary be unable to find employment in South Africa within a three month period after completion, he/she must apply in writing to NSFAS for a fair exit clause/buy-out clause to be considered. The bursary will cover the following: Registration, tuition and examination fees (the tuition costs) payable to the institution. The costs of books and other study materials prescribed by the institution in relation to the qualification (the materials costs). The costs of providing an assistive device to the student (as per the schedule/cost table attached to this document), and with the exception of cases where no other means of cash payment are possible (as is determined in the NSFAS Requirements and Guidelines document (item 5.1). No cash shall be placed in the hands of students. The bursary will cover the following: First semester closing date is 5 January 2012 and second semester closing date 30 June 2012 Application forms are available at Unisa Student Funding offices as well as ARCSWID
Note: All students with disabilities applying for financial aid need to complete the application form for student funding. Should the nature of the disability change over the term of the study, and directly impact on the students ability to participate in the educational programme, then the student will need to submit updated details and a full medical/rehabilitation report from a certified professional. Failure to provide the information requested on all pages will render an application incomplete. Please ensure that the forms are completed in full, in legible handwriting, for certification and verification by a registered healthcare professional.
Contact number: Tel: 012 441 5627
Fax: 012 441 5449
E-mail: dsf@unisa.ac.za
Other bursaries
Other bursaries are available for undergraduate and postgraduate studies, please visit (www.unisa.ac.za/studentfunding.ac.za) for more information.
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Contact us
Contact details
Website: http://www.unisa.ac.za myUnisa: http://my.unisa.ac.za Mobi: http://mobi.unisa.ac.za
Once you are registered as a Unisa student, you can download your study material and submit your assignments online. You can also access certain information such as your academic record, cancellation requests and study fee balances.
E-mail addresses:
study-info@unisa.ac.za for application and registration-related enquiries (prospective and registered students) assign@unisa.ac.za for assignment enquiries (may not be used for the submission of assignments) exams@unisa.ac.za for examination enquiries despatch@unisa.ac.za for study material enquiries finan@unisa.ac.za for student account enquiries gaudeamus@unisa.ac.za for graduation enquiries myUnisaHelp@unisa.ac.za for assistance with myUnisa myLifeHelp@unisa.ac.za for assistance with myLife e-mail accounts
College e-mail addresses:

College of Agriculture and Environmental Sciences: caes@unisa.ac.za College of Economic and Management Sciences: cems@unisa.ac.za College of Education: coe@unisa.ac.za College of Human Sciences: chs@unisa.ac.za College of Law: claw@unisa.ac.za College of Science, Engineering and Technology: cset@unisa.ac.za
SMS numbers:
The SMS numbers are only for students residing in South Africa. The cost per SMS is 50c. International students are urged to make use of the e-mail address info@unisa.ac.za. 43578 for applications and registrations 43584 for assignments 43584 for examinations 43579 for study material 31954 for student accounts 43582 for myUnisa and myLife
Office hours
Monday to Friday from 07:45 to 13:00 and from 13:45 to 15:45. Unisa is closed over weekends and on public holidays.
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Counselling services
Why should I contact the counselling division?
Before registration to During your studies to During your studies or after your studies to expand your employability skills (CV writing; career portfolio development; networking skills; job searching skills) consider postgraduate study opportunities
orientate yourself to the demands of open and distance learning
develop an orientation to your Unisa studies
develop self and occupational knowledge decide what to enrol for get career information, guidance and counselling
develop your academic skills learn to manage your study programme plan your time cope with personal difficulties plan your career or make a career transition start developing your career portfolio
What channels do the counsellors use to help me?

In-person Workshops Telephone Fax and letter E-guidance and counselling counselling@unisa.ac.za E-consultation acalit@unisa.ac.za You can meet with a peer helper, assistant student counsellor, career counselling intern, counsellor or academic literacies facilitator in person. Career and academic-related workshops are offered at each centre. Please contact the centre closest to you to find out about the programme. You may speak to a peer helper, assistant student counsellor, career counselling intern, counsellor or academic literacies facilitator via the telephone. Write a letter or fax your request to the counselling or academic development office closest to you. We provide an e-guidance and counselling service to prospective and current undergraduate and postgraduate students regarding career decisions, qualifications, subject choices and orientation to studies at Unisa. Unisas academic literacies centres support the development of student reading and writing and quantitative literacy through online facilitation for students who are unable to attend individual consultations and workshops. Facilitators help writers develop effective strategies for academic reading and writing. Students can send extracts of their writing (a maximum of 10 pages) to acalit@unisa.ac.za. The turnaround time for online assignment feedback is 10 working days. Please note that assignments are NOT edited. Rather, facilitators give students guidelines about how to improve their individual writing. Internet http://www.unisa.ac.za/counselling The directorates website contains information about career, personal and academic issues. The aim is for you to be able to help yourself with the option of contacting us via e-mail, telephone, by fax or letter, or in person should you get stuck. The list of information on the website is as follows:
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What other services are available from the counselling division at Unisa?
Career development workshops and recruitment events We offer various career development workshops to assist students with improving their career management skills. Topics range from managing your career in the 21st century, career portfolios and CVs, interview skills and networking, researching employers, writing covering and thank you letters, developing effective telephone communication skills and responding to job advertisements telephonically. The aims of these workshops are to develop and support students by providing you with life and job hunting skills, to make students independent and responsible job hunters, to improve the employment prospects of people previously disadvantaged by unfair discrimination, and to redress those disadvantaged through training and education. Please contact your closest regional centre for more information about career development services in your area. Job readiness training and career development programme This programme links students to possible employers. This service is available to all Unisa students who are in their final year of study. Please note that we do not find employment; we match up students and companies who approach us for assistance. You will only be invited to attend job interviews on condition that you have attended Job Readiness Training Workshops. Please contact Mrs Lizzie Mbuli (011 471 3276; lmbuli@unisa.ac.za) for more information about this programme.
Who provides these services to students?

Counselling services are provided by student counsellors, career development practitioners, career counselling interns, assistant student counsellors and volunteer peer helpers. We adhere to the ethical rules of the Health Professions Council of South Africa (HPCSA). Your discussions with us are confidential; exceptions may be made in exceptional cases, but only with your permission. Academic development services are provided by facilitators with experience in their field of expertise (reading and writing, and quantitative literacies).
How will I get the most out of a counselling/academic development session?

Participate. You cannot expect others to do what you can do for yourself. Be realistic. Counselling and academic development involves self-insight and gathering information... and this takes time. You may need more than one contact session with us to address the problem that you have identified. Be honest. We can only act on information you share with us. Be specific about your needs. What is it that you want to get out of making use of our services? Be willing to think and act. You will be expected to gather information and think about your decisions. You will also have to act to implement your decisions. Be open to challenge. Counselling can challenge your beliefs about yourself and your environment. If you keep an open mind, you will learn more.
Training and employment opportunities

As a Psychology or Industrial Psychology student you may train as a peer help volunteer if you have passed at least 10 first-level modules in your degree and are enrolled at second or third-year level for Psychology or Industrial Psychology.
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Contact the counselling division

Counsellors are available at various centres. You may contact them as follows:
E-mail: counselling@unisa.ac.za Submit your counselling enquiry to counselling@unisa.ac.za or online through our Ask a counsellor service http://bit.ly/askcounsellor Telephone GAUTENG Pretoria Johannesburg Florida Ekurhuleni (Benoni) NORTH EASTERN Polokwane Middelburg Nelspruit KWAZULU-NATAL Durban Pietermaritzburg WESTERN CAPE REGION Parow EASTERN CAPE REGION East London Mthatha MIDLANDS Rustenburg Bloemfontein 014 594 8819/8873/8845 051 411 0453/0440 Forum Building, 1st floor, corner of Oliver Tambo & Steen streets NRE Building, 2nd floor, 161 Zastron Street, Westdene 043 743 9246 047 531 5002 10 St Lukes Road, Southernwood 32 corner of Victoria Street & York Road 021 936 4130 15 Jean Simonis Street 031 335 1737 033 355 1737 230 Stalwart Simelane Street (previously Stanger Street) 1 Langalibalele Street (previously Longmarket Street) 015 290 3454 013 282 4115 013 755 2476 29A Landdros Mar Street Town Square Building, corner of Church & Bhimy Damane streets 31 Brown Street 012 441 5388 011 630 4536/4529 011 471 2378/2093 011 845 9300/9325 Eskia Mphahlele Registration Hall A, 1st floor, Walker Street, Sunnyside JSE Annexe Building, 1 Kerk Street, Newtown Corner of Christiaan de Wet Road & Pioneer Avenue, Discovery Unisa Daveyton Campus, R51 Road, Brazilian Street, Daveyton Physical address
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Examinations - important information

It is essential that you read this section in conjunction with the full set of rules in the my Registration @ Unisa brochure to ensure that you are aware of all the rules as they apply to Unisa examinations. All Unisa students must comply with these rules.
Your examination centre

During registration you confirmed your examination centre this information can also be viewed on myUnisa. It is important to remember that all examinations in one examination period must be written at this centre unless you apply, in writing, to Unisa to change the venue. Your request will then be assessed and Unisa will confirm whether it is possible to change your venue (this will depend on availability and venue capacity). This can be done via myUnisa. Please note the following important dates: If Unisa needs to change your examination centre you will be notified by 15 April for the May/June semester examinations 15 September for the October/November examinations 15 December for the January/February examinations You must check your final examination centre on your timetable, as it may have changed. If you want to change your examination venue you must apply before 31 March for the May/June examinations 31 August for the October/November examinations 15 November for the January/February examinations You can do this via myUnisa via e-mail (exams@unisa.ac.za) (your student number must appear in the subject heading) SMS (43584) via fax (012 4294150)
The most important examination rules

You must be seated 15 minutes before the start time of the examination. If you are late you will not be allowed to enter the examinaton venue, so please factor in enough time to travel to your exam centre. Allow for unexpected traffic delays. If you can, take a test trip to the examination centre to see how long it actually takes you to get there. You must have your student card and ID book, drivers licence or valid passport with you at each examination.
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Examination timetable
The preliminary dates for all examinations can be found in the examination timetable or on myUnisa. Please check the final timetable as there might be date changes Unisa will only do this if absolutely unavoidable. Your final examination timetable will be posted to you approximately one month before the commencement of the examination period. You can also find the final timetable on myUnisa. It will contain the following information: a list of the study units for which you have gained admission to the examination and your final examination dates a list of the study units (if any) for which you have not gained admission to the examination examination centre address and examination venue details (not contained in your provisional timetable) general instructions Please contact the university immediately if you have not received your final examination timetable two weeks prior to the examination date(s): Fax: 012 429 4150 E-mail: exams@unisa.ac.za (student number must appear in the subject heading)
Examination periods
Unisas official examination periods are January/February May/June October/November
Examination results
You can access your examination results in the following way, after the official publication date View your results by logging onto myUnisa Call 083 1234 By sending the following message via SMS to the MTN number 083 1421 0119 (Results [space]+student number) Your results will also be posted to you. If you have not received your results, please check that all outstanding fees have been paid and that you have no outstanding library books, as this will result in your results not being made available to you.
Enquiries regarding examination results

If you have any enquiries regarding your examination results, please contact the university within a period of three months from the date of release of your examination results. If the university has not heard from you within this period, it will regard all results as correct and complete.
Final-year students
A student in his or her final year of study who has one or two modules outstanding to complete a qualification may qualify for assistance in terms of the Policy to assist students to complete a qualification. The student must have written and failed the modules in the last official examination. The university reserves the right to award or decline the special assessment opportunity based on the students formative and last summative assessment.
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Supplementary examinations
Most undergraduate modules provide for two opportunities to write the examination either a supplementary or aegrotat/special examination. Should your module only provide for one examination opportunity, you will not qualify for a supplementary or aegrotat/special examination. Should a supplementary examination be granted and you are unable to write the examination, you will not be able to apply for an aegrotat/special examination. Supplementary examinations may be granted provided you received a sub-minimum of 40% in the examination. Some modules, however, do not make provision for supplementary examinations this information will be included in your Tutorial letters 101. If you qualify for a supplementary examination you will be notified when you receive your results. If you fail your supplementary examinations, you will need to re-register for the relevant module. A students year mark is not taken into consideration when calculating the final result for a supplementary examination.
Aegrotat and special examinations

If you were prevented from writing your first examination opportunity (in cases where a second examination opportunity exists), due to illness or other extenuating personal circumstances, you may apply to Unisa for a special or aegrotat examination. Aegrotat or special examinations may be granted for the following reasons: If you are ill on or before your examination date provided you have a valid medical certificate specifying the start date, nature and length of the illness and stating that it was not possible for you to sit for your examination Extenuating personal circumstances such as such as work commitments, serious illness or death of a relative during the examination period, provided that satisfactory evidence of such circumstances is produced (see below) You must apply within 10 days of the original examination date. Please note that a valid application must include a completed application form or letter of motivation, supporting documentation and proof of payment. Applications can be submitted via fax (012 429 4150) e-mail (aegrotats@unisa.ac.za) (your student number must appear in the subject heading) post (PO Box 392, Unisa, 0003) Please keep copies of your application and follow up to ensure that Unisa has received your request.
Re-marks and re-checks

You may apply to have your examination answer book remarked or rechecked The criteria for remarking is an examination result of 35% to 49% and 68% to 74% (final results) Details will appear on the reverse-side of your original examination result sheet The process and closing date for such applications will appear on the reverse side of your original examination result sheet Please note the fee for re-marks and re-checks which must be paid along with the application
Purchase of examination answer books

You may apply to purchase a copy of your examination answer book. The cost is R35,00 plus 60c per photocopied page. A payment of R50,00 will cover the cost of 25 photocopied pages. Only photocopied copies are available and are sent via registered mail or e-mail once the application has been approved. Once approved, it takes approximately 14 days for a copy of the answer book to be sent. Note that question papers and model answers/memoranda are not included. If you would like to purchase a copy of your examination answer book, please apply in writing for a copy of the prescribed application form via: E-mail: purchasescript@unisa.ac.za (student number must appear in the subject heading) Fax: 012 429 4150
Regional centres
Eastern Cape
Services East London Port Elizabeth Mthatha
Academic literacies centre Counselling services Multi-purpose community centres - Telecentres Satellite broadcasting Student administration Tutorials & discussion classes

East London MTHATHA
Port Elizabeth
Western Cape
Services Parow George
Namibia
Academic literacies centre Counselling services Library Mobile Library Multi-purpose community centres - telecentres Satellite broadcasting Resources of free online material Student administration Tutorials

PAROW
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Mpumalanga
Services Nelspruit Middelburg
Access to computers Alumni Calendars & brochures available Credit / Debit card payments Graduation ceremonies Information desk Job readiness skills programme Multi-purpose community centres - telecentres Orientation programmes Peer collaborative learning Pre-registration services Counselling services Financial aid advice Pre-registration administration Recognition of prior learning Registration Access/Foundation programmes Credits and accreditation Full registration Online Postal Self-help Satellite broadcasting Reading and writing Tutorial services Work-integrated learning (WIL)
Mozambique
NELSPRUIT Middelburg
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KwaZulu-Natal
Services Durban Pietermaritzburg Newscastle Richard Bay Wild Coast
Academic literacies centre Application phase Assignment collection Cashiers Computer Laboratories Counselling services Discussion classes Test and practice lab Eduloan applications Examinations General enquiries Graduations Learning facilitation Library Multi-purpose community centres NSFAS Peer collaborative learning Pre-registration services Registrations Satellite broadcasting Study space Tutorials Work-integrated learning
Newcastle Richardsbay Pietermaritzburg DURBAN Wild Coast
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Limpopo
Services Access to computers Access to study space Alumni Calendars & brochures available Counseling services (career & subject information) Dispatch of study material Courier services Postal services Graduation Ceremonies Information desk Job readiness skills programme Learning Centre Library services Multi Purpose Community Centres Telecentres Orientation programmes Peer collaborative learning Pre-registration services (including advising & exemptions) Career advice, guidance & counseling Financial aid advice National Student Financial Aid Scheme (NSFAS) Pre-registration administration Recognition of prior learning Registration Access/Foundation programmes Credits and accreditation Full registration Online Postal Self-help Satellite Broadcasting Reading and writing Tutorial services Work-integrated Learning (WIL) Polokwane Makhado Giyani
Zimbabwe
Makhado Giyani POLOKWANE

Midlands
Services Academic Literacy Centre Access to computers Access to study space Alumni Calendars & brochures available Counseling services (career & subject information) Dispatch of study material Download to CD/USB End user computing Information desk Introduction to MyLife & MyUnisa Job readiness, Training and Career Development (JRTCD) Library services ICT Community Outreach (Telecentres) Orientation programmes Pre-registration Career advice, guidance & counseling Financial aid advice and Edu-Loan specialist Pre-registration administration Recognition of prior learning Registration Access/Foundation programmes Credits and accreditation Full registration Online Self-help Telematic Delivery Reading and writing Submission of assignments Tutorial services Video conference facility Work-integrated Learning (WIL) Rustenburg Bloemfontein Mafikeng Potchefstroom
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Midlands
Services Academic Literacy Centre Access to computers Access to study space Alumni Calendars & brochures available Counseling services (career & subject information) Dispatch of study material Download to CD/USB End user computing Information desk Introduction to MyLife & MyUnisa Job readiness, Training and Career Development (JRTCD) Library services ICT Community Outreach (Telecentres) Orientation programmes Pre-registration Career advice, guidance & counseling Financial aid advice and Edu-Loan specialist Pre-registration administration Recognition of prior learning Registration Access/Foundation programmes Credits and accreditation Full registration Online Self-help Telematic Delivery Reading and writing Submission of assignments Tutorial services Video conference facility Work-integrated Learning (WIL) Kimberley Kroonstad
Botswana
RUSTENBURG

Northern Cape
Mafikeng Potchefstroom
Bloemfontein
Lesotho
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Gauteng
Services Alumni Dispatch of study material Courier services Information Desk Personal counter collection Postal services Pre-registration Career advice, guidance & counselling Calendars & brochures available Financial aid advice Pre-registration administration Recocnition of prior learning Registration Access/Foundation programmes Credits and accreditation Full registration Online Postal Self-help Learner/Student Support Access to computers - Computer Laboratories (please click on the check marks for computer lab) Access to study space Academic Literacies Centre Reading and Writing Counselling Job Readiness, Training and Placement programme (JRTP) Library services Multi Purpose Community Centres (MPCC) Orientation programmes Peer collaborative learning Pretoria Johannesburg Florida Ekhurleni Vaal Triangle
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Gauteng
Services Learner/Student Support Satellite Broadcasting delivery & DVD viewing Tutorial services Video conferencing Work-integrated learning Counselling Job Readiness, Training and Placement programme (JRTP) Study skills Time management Pretoria Johannesburg Florida Ekhurleni Vaal Triangle
PRETORIA Ekurhuleni Johannesburg Florida Vaal Triangle
Ethiopia
The Ethiopia Learning centre provides services related to matters of academic management, administration and development. The centre registers Unisa students and provides, library and computer facilities, counselling and advisory services, academic language and writing assistance, marketing and communications, and study and lecture facilities.
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Regional centres and tutorial programme

REGIONS CONTACT DETAILS FOR TUTORIAL SERVICES
MPUMALANGA LIMPOPO
Polokwane
23A Landdros Mar Street, Polokwane, 0700
Ms K Rankapole Tel: 015 290 3417 E-mail: krankapo@unisa.ac.za
Mrs M Vermeulen Tel: 015 290 3463 E-mail: mvermeul@unisa.ac.za For Makhado & Giyani contact Polokwane
Nelspruit Standard Bank Centre, 1st floor, 31 Brown Street, Nelspruit, 1201 Middelburg Corner of Church & Bhimy Damane streets, Town Square Building, ground floor, Middleburg, 1050 Thutong (Sunnyside) Tutorial Services Office, 14 Harmony Building, Unisa Sunnyside Campus Cnr Walker & Joubert streets, Sunnyside Johannesburg Tutorial Services Office, Old JSE Annexe Building, 1 Kerk Street, Johannesburg, 2000 Mr N Mnguni Tel: 011 630 4504 E-mail: bmnguni@unisa.ac.za Ms Mrs CHS Ntuli Tel: 011 441 5751 E-mail: ntulichs@unisa.ac.za Mr F Serogole Tel: 013 282 4115 Fax: 013 282 6221 E-mail: pserogole@unisa.ac.za Mr J Munonde Tel: 013 755 2476 Fax: 013 7552489/086 519 6153 E-mail: jmunonde@unisa.ac.za For Swaziland contact Nelspruit
GAUTENG
Florida Tutorial Services Office, Cnr Christiaan de Wet/Pioneer Ave, F-Block Florida, Room 206, Florida, 1709 Ekurhuleni Tutorial Services Office, Corner R51 and Brazil Roads, Daveyton, 1500 Vaal Triangle Tutorial Services Office Unisa Sedibeng College FET 06 Frikkie Meyer Boulevard Vanderbijl Park, 1900 Durban Tutorial Services Office, 230 Stalwart Simelane Street, Durban, 4001 Mr D Maharaj Tel: 031 335 1751/49 Fax: 031 337 2026 E-mail: mahardp@unisa.ac.za Mr D Sewduth Tel; 031 332 2202 Fax: (031) 337 2026 e-mail: sewdud@unisa.ac.za Richards Bay & Mbizana: contact Mr Sewduth Pietermaritzburg Tutorial Services Office, 1 Long Market Str, Pietermaritzburg, 3200 Newcastle Tutorial Services Office, corner of Sutherland & Harding streets, Newcastle, 2940 Mr MB Ndaba Tel: 034 326 3105 Fax: 034 312 4015 E-mail: ndabamb@unisa.ac.za Mrs P Shezi Tel: 033 355 1734 Fax: 033 394 3626 E-mail: pshezi@unisa.ac.za Mr T Modibedi Tel: 016 931 9979/9883 Fax2email: 0866 324 233 E-mail: Modibtp@unisa.ac.za Mr L Molepo Tel: 011 845 9306 Fax: 0865 084 359 E-mail: Imolepo@unisa.ac.za Ms T Zililo Tel: 011 471 2082 Fax: 011 471 3490 E-mail: zililot@unisa.ac.za
KWAZULU-NATAL
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REGIONS
CONTACT DETAILS FOR TUTORIAL SERVICES
WESTERN CAPE
Parow Tutorial Services Office, 15 Jean Simonis Street, Parow, 7499 Ms A Marais Tel: 021 936 4190 Fax: 021 936 4124 E-mail: maraia@unisa.ac.za
George Tutorial Services Office, Joubert Plaza 1 100 Meade Street, George, 6530 Ms D Coetzee Tel: 044 884 1303 Fax: 044 884 1303 E-mail: Dcoetzee@unisa.ac.za
East London Tutorial Services Offie, 10 St Lukes Road, Southernwood, East London, 5201 Ms N Kenqu Tel: 043 743 9246 Fax: 043 743 9273 E-mail: kenqun@unisa.ac.za *Please use these contact details for King Williams Town
EASTERN CAPE
Mthatha Tutorial Services Office, corner of Victoria & York streets, Economic Affairs building, Umtata, 5100 Port Elizabeth Tutorial Services Office, Greyville House. Cr Greyville & Ring Road, Greenacres, 6045 Rustenburg Tutorial Services Office, Forum building (1st floor), corner of OR Tambo & Steen streets, Rustenburg, 0300 Mafikeng Tutorial Services Office, 29 Main Street, opposite Absa bank, Mafi keng, 2745 Potchefstroom Prof S Shole Tel: 018 381 6617/7318 Fax: 018 381 7926 E-mail: sholejss@unisa.ac.za Mr M Khorombi Tel: 014 594 8800/8856 Fax: 014 594 8863/086 518 5508 E-mail: mkhoro@unisa.ac.za Ms N Lallie Tel: 041 363 1070 Fax: 041 363 1071 E-mail: nomes@unisa.ac.za Mrs NE Msengana Tel: 047 531 5002/6 Fax: 047 531 5120 E-mail: msengne@unisa.ac.za *Please use these contact details for Lusikisiki and Mt Frere
MIDLANDS
Tutorial Services Office, 20 Auret Street, Potchefstroom, 2531 Kimberley Tutorial Services Office, Shop 3, Liberty Life building, Chapel Street, Kimberley, 8301 Bloemfontein Tutorial Services Office, NRE House, 161 Zastron Street, Bloemfontein, 9301
Mr MF Mavhungu Tel: 018 294 3362/41
Fax: 018 297 2107
E-mail: mavhumf@unisa.ac.za
Mrs M Louw Tel: 053 832 6391
Fax: 086 518 7125
E-mail: mmlouw@unisa.ac.za
Mr S Nhlapo Tel: 051 430 4353/411 0452 Fax: 051 430 3822 E-mail: snhlapo@unisa.ac.za For Maseru contact Bloemfontein
Kroonstad Tutorial Services Office, NFS building, 1st floor, 36 Brand Street, Kroonstad, 9500 Ms B Mapadimeng Tel: 056 213 2053/4 Fax: 056 213 1867 For Qwaqwa contact Kroonstad E-mail: mapadbg@unisa.ac.za
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The Unisa library

As a registered Unisa student, you have access to the largest academic library in Africa. This is a privilege and there is a code of conduct that you need to adhere to to ensure that you may continue using these facilities.
What material is available in the Unisa libraries?

The Muckleneuk library provides access to an extensive collection of books, audiovisual material, and electronic databases and journals. The book stock at the other branch libraries is determined by the number of students registered for a course in the area covered by the branch library and by the physical facilities at the branch library. No additional reading material and periodicals are available at the branch libraries.
Recommended reading
Students are not expected to purchase recommended books - these books may be borrowed from your nearest Unisa library. If these books are not available, they may be requested electronically via myUnisa.
General/research collection
The reference collection in a branch is indicated by the letters REF in front of the classification number. The reference collection may consist of dictionaries, abstracts, directories, encyclopaedias, indexes, statutes or law reports. The items in the reference collection may only be used in the library.
Journal collection
Journals and newspapers are available for use in the library only. Photocopies of journal articles are supplied to students, subject to library regulations and the provisions of Copyright Act 98 of 1978. Electronic journals and the databases are available via the librarys website or the library catalogue. Please use the library catalogue to check whether the library has a particular journal title in stock and where it is housed.
Audiovisual collection
The audiovisual collection of the Muckleneuk library is an extensive collection of recordings of music, the spoken word (in several languages), language courses, music scores, video recordings, art slides, multimedia sets, music reference works and microtext. All other Unisa libraries have a limited audiovisual collection. All material may be used by students, except for music recordings which may only be used by students who are registered for musicology courses. A workstation with multimedia facilities is available for use by students in the Muckleneuk library. Bookings are essential for all facilities and equipment The microtext material may be photocopied. All photocopying is subject to the provisions of Copyright Act 98 of 1978.
Archives and Special Collections

This material is not issued but may be utilised in the Archives reading room. More information about these collections is available from the Archives section. All visits to the Archives should preferably be arranged telephonically in advance (+27 12 429 2560).
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How do I access the library electronically?

You can access the library via myUnisa, click on the library tab. The following functions are available on the library catalogue (http://www.unisa.ac.za/library): Check the availability of items in the collections Check which items have been issued to you Check loan period of items issued to you Renew (extend) the loan period for items that appear on your loan record Request items (other than prescribed books), including those that are out on loan to another user Make suggestions and read the librarys frequently asked questions (FAQs) Suggest titles the library could acquire Access to subject databases, e-journals and e-books. It is important to note that licence conditions of database vendors restrict access to registered Unisa students only. You may not download and distribute full-text material to non-Unisa students or use it for commercial purposes. Violation of these restrictions may lead to disciplinary action in terms of the Unisa Students Disciplinary Code.
How do I borrow material?

In person (at the self-service machines or at the lending counter) please note that all issue slips must be kept with the relevant material. This slip must be produced on request at any time during the loan period. Access the library catalogue on AirPAC (http://oasis.unisa.ac.za) or via smartphone (http://m.oasis.unisa.ac.za) By faxing a completed request card to +27 12 429 1828 (not preferred). The library will notify the student when the request is placed on a waiting list. If the book is no longer required, the student should inform the library immediately. The library will notify students if an item is no longer available. No reservations will be made for prescribed books.
How many items may I borrow at a time?

Undergraduate: 8 items including audiovisual items Non-degree purposes, short learning courses and certificates: 4 items (no audiovisual items) Postgraduate: 16 items including audiovisual items Undergraduate music students: 12 items of which 8 may be audiovisual items Postgraduate music students: 20 items of which 8 may be audiovisual items
How long may I keep library material?

You can renew your material in the following ways: On the library catalogue (http://oasis.unisa.ac.za/patroninfo) Telephone: +27 12 429 4164 Requests for renewals must reach the library four days before the due date. The library items to be renewed need not be returned to the library with the request.
How do I request library material?

To request books and journal articles, please use the request function on the library catalogue. Periodical articles and extracts from books recommended or prescribed for assignments for structured courses are placed on the Electronic Reserves of the librarys catalogue. Please note that periodical articles are posted or e-mailed and not faxed. The requested items can be delivered to your postal address supplied at registration, couriered to the nearest centre with which Unisa has an agreement for you to collect or couriered to the nearest regional office or branch library for you to collect. Please see the library webpage for a complete list of all delivery points. If no option is indicated, the item will automatically be posted. Please ensure that your postal address is correct.
How do I request audiovisual material?

To request audiovisual material, please use the request function on the library catalogue. Please note that music CDs are only available to students studying the relevant degree. Enquiries regarding the requests for library material may be sent to bib-circ@unisa.ac.za
How is requested library material sent to me?

The library will send requested material free of charge according to your delivery option. Please allow up to three weeks for delivery. If the material is couriered, contact the delivery point regarding collection. Material not claimed within ten working days will be sent back to the library from which it was couriered.
How do I renew library material?

You can renew your material in the following ways: Library catalogue (http://oasis.unisa.ac.za/patroninfo) Telephone (+27 12 429 4164) (after hours number: +27 12 429 3560) Postal (letter/card) Requests for renewals must reach the library four days before the due date. The library item that needs to be renewed need not be returned to the library with the request Renewals will not be granted if there is an outstanding account on the students loan record. Only two renewals are allowed. Items that cannot be renewed must be returned to the Library immediately.
How do I return my library material?

You may return library material: In person At any branch library (at the self-service drop box or at the lending counters). Audiovisual material must be returned to the lending counters only. Receipts must be kept at all times as proof of return. At the nearest centre with which Unisa has an agreement. Please note, students in Mauritius, Zimbabwe, Botswana, Swaziland and Namibia will be responsible for the cost of sending library material back to South Africa through these centres. By post Students should return library material to the library where it was originally issued. Students are liable for the cost of returning material. Library material must be returned in sturdy packages. The Post Office parcel slip should be kept as proof that the books have been returned. If a parcel is lost in the post, the sender will be held liable for the replacement cost which is payable to the library. Students are advised to insure their parcels, because the Post Office only compensates clients for the loss of insured parcels. All audiovisual material should be returned in separate parcels. Please do not include any other correspondence when returning your library material.
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When should I return my library material?

All material should be returned on or before the due date. All library material must be returned immediately after the examinations, regardless of further study plans and/or registration expiry dates. Examination results of students who fail to return library material by the due date will be withheld until the material has been received or until the replacement cost of each item as well as all outstanding administrative costs have been paid in full. Re-registration will also not be possible. Students who cancel or suspend their studies must return all library material for the relevant courses without delay. Library material not returned on time Failure to return library material on time could lead to the rendering of an account. The library will send an account for the standard price per item plus R1,00 per item per day for library material that is not returned by the due date. If a borrowed item is returned to the library after an account has been rendered, the student remains liable for the administrative costs of R1,00 per item per day for the late return. The administrative cost will not be cancelled. Students may not borrow other material until this amount has been paid in full. Please note that prices are subject to change. For the latest prices, please go to http://www.unisa.ac.za/library, click on services and click on tariffs. Damaged or lost library material If library material is damaged or lost by you, an account for the standard item price will be rendered. The student has to pay the replacement cost or supply the library with a new copy if library material is damaged or lost. The student may not borrow any other library material until this account has been paid or the item has been replaced. Please note that prices are subject to change. For the latest prices, please go to http://www.unisa.ac.za/library/services, click on services and click on tarrifs.
How do I make payments to the library?

Payment for services rendered may be made by means of a postal order (which must be made out to Unisa), credit card and debit card (if you pay in person at Unisa in Pretoria/Florida or at one of the Regional offices) or electronic transfer (Unisa is a pre-approved beneficiary). Standard Bank deposit (South African based students only); bank deposits can only be done: for outstanding fines or lost/damaged items if you have already received an account and have a student number Please complete the deposit slip as follows: Credit Unisa Student deposits The account number to be used is 096R Dep ref. the first eight blocks are for the student number. If the student number consists of 7 digits, then a 0 must be filled in for the first digit of the student number. Leave one block open and then fill in the following reference number: 5400374225 (student number + open block + reference number). Fax the completed deposit slip to 086 659 8821. Overseas students must use the following account details: Bank: STANDARD BANK Beneficiary: UNISA STUDENT DEPOSITS Branch code: 010645 Swift code: SBZAZAJJ Account number: 011554622 Dep ref. the first eight blocks are for the student number. If the student number consists of 7 digits, then a 0 must be filled in for the first digit of the student number. Leave one block open and then fill in the following reference number: 5400374225 (student number + open block + reference number).
Library training
The various Unisa library branches offer training sessions. Each branch may be contacted for further details on library training. Please visit the library webpage for training schedules: http://www.unisa.ac.za/librarytraining.
Self-help photocopying and printing

Students are expected to pay for all printing and photocopying made when visiting any branch in person. All photocopying and printing is subject to the provisions of Copyright Act 98 of 1978 and the relevant library regulations. The Copyright Act states that material required for study or research purposes may be photocopied, subject to the following conditions: No more than one copy may be made of no more than one article or other contribution appearing in a journal issue or other collection. From other works, only a reasonable portion may be photocopied (it is accepted that a reasonable portion means not more than 10% of the whole work, having regard for the totality and meaning of the work). No work may be photocopied in its entirety without prior authorisation by the copyright owner. Users disregarding the above-mentioned conditions are liable to prosecution.
Students with disabilities

The following equipment is available: Classmate Reader Dolphin Pen BookSense Merlin desktop video magnifier BookCourier portable reading E-books and audio books Wheelchairs The following services are available: Special parking Entrance fees are not charged for the library member with a disability or person who accompanies him or her Guide dogs are welcome in the library Requested library materials will be supplied in appropriate formats where possible Special assistance available in the library on request For additional information regarding our services, please contact the Information Desk at the Muckleneuk library (012 429 3206; lib-disability@unisa.ac.za) or your nearest branch library
Literature search service

This service provides a reading list on your research topic. It is important to submit your request well in advance of your due date. A literature search request form is available online: http://www.unisa.ac.za/litsearch.
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Ask a short question

The Library provides a web-based information service, which students may use for short reference queries.
Code of conduct
Students may not conduct any business in the library. Cellphones disturb people studying and doing research. Please do not make or receive calls in the library. Eating, drinking or smoking is not permitted in the library. Student notices and posters may only be placed on the notice boards supplied for this purpose. Enquiries may be made at the lending desks. Please avoid disturbing other library users by keeping noise levels down. Unfortunately no children are allowed in the library. Library computers are intended for accessing library material and research/study related information only.
Security in the library

Students are urged to familiarise themselves with emergency procedures when visiting a Unisa library. The students should take care of their personal property, since the university cannot be held responsible for loss, theft or damage to private property. Any attempts to remove unissued library material can lead to the suspension of library membership and possible further disciplinary measures, which may include a charge of theft and cancellation of university registration.
Library tariffs
Please note that all tariffs are subject to change. For the latest tariffs please go to http://www.unisa.ac.za/library. Library material not returned will be charged at the standard price per item.
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AD RE

This is your guide to plan, connect and study @ Unisa.

Learn without limits.

university of south africa

If this brochure gets lost please contact Name:

my Studies @ Unisa 2012

A to Z guide Resources & procedures

College e-mail addresses:

my Studies @ Unisa 2012

Now that I am an ODL student.

.talk to your family and friends

.involve your colleagues

.write a plan for your studies and stick to it

my Studies @ Unisa 2012

E& GRADUAT NING LIFELONG LEAR

my Studies @ Unisa 2012

3 Study and do assignments

5 Stay focused on your future

Open and organise your study pack

Click here for the tutorial on how to join myUnisa.

Click here to register on myUnisa.

my Studies @ Unisa 2012

7 Discussion class MND204T-11-S2

10 Assignment due ECS208H-11-S2 17

15 Discussion class MNM202Y-11-S2

21 Assignment due MNM202Y-11-S2

26 Assignment due MNC202M-11-S2

28 Discussion class ECS208H-11-S2

Include the module code for the assignment.

Include enough travel time to get to the examination centre.

Schedule discussion classes, include travel time.

Scan through your study guides and schedule study time

5:30 AM 6 AM Reading and notes: ECS208H-11-52 7 AM

5:30 AM Prepare assignment: MNC202M-11-S2

5:30 AM Prepare assignment: MNC202M-11-S2

5:30 AM Revision: ECS208H-11-52

1:00 PM Assignment due: MNC202M-11-S2

3 PM 3:30 PM Memorising ECS208H-11-52

8:00 PM Prepare assignment: MNC202M-11-S2

8:00 PM Prepare assignment: MNC202M-11-S2

8:00 PM Memorising: MNC204T-11-S2

7:45 PM Reading and notes: ECS208H-11S2204T-11-52

my Studies @ Unisa 2012

List and buy your prescribed books

Schedule personal and work commitments

Make time to look after yourself

my Studies @ Unisa 2012

Participate in student organisations

Get financial assistance

Find out about counselling, career and academic development

my Studies @ Unisa 2012

Register on myUnisa your self-service portal

Getting started on myUnisa

This is where you can update your personal details.

This is where you can request to change your exam venue.

my Studies @ Unisa 2012

Use the assignment button to submit assignments.

Get an electronic student library card

Learn more about regional centres and services

Go to pages 72 to 79 of this brochure for information on Unisas regional centres.

Eastern Cape Western Cape

Academic literacies centres

Services for students with disabilities

Find out about counselling, career and academic development