Group member:

STEPARIES MARTIN ZITA DEWI FARIDAH ABIK ZAITON MAMAT

Quality Circle
Voluntary group of employee and supervisor 8-10 members QC works on the basic of a continuous & on

going process in an organization. In 1960s first quality circle develop. Developed in Japan, it spread to more than 50 countries.

 Wherever they are, human beings are human

being. Ishikawa wrote this book in a 1980 preface to the English translation of the Koryo. Middle and upper management the parentteacher

concept
based upon recognition of the value of the

worker as a human being, as someone who willingly activities on his job, his wisdom, intelligence, experience, attitude & feelings.

3 major quality concept

Quality circle is a form of participant

management. Quality circle is a human resource development technique. Quality circle is a problem solving technique.

Objective
Change in Attitude
Self Development Development of Team Spirit

Improved Organizational Culture

Benefits of Forming Quality Circles

Increased in quality consciousness of employees development The benefit of QCs
Promote individual self-development Promote team work and fellowship Improve overall company performance and corporate image

Organization Structure
Appropriate organization structure for its

effective & efficient performance. Varies from industry to industry, organization to organization.

Element of quality circle

A steering committee
Coordinator Facilitator

Circle leader
Circle members

Quiz time

Launching Quality Circle

Launching of quality circle step Expose middle level executives to the concept. Explain the concept to the employees & invite them to volunteer as members of Quality Circle. Nominate senior officers as facilitators. Form a steering committee.

 Arrange training of coordinators, facilitators

in basics of quality circle approach, implementation techniques & operation. Later facilitator may provide training to circle leaders & circle members. A meeting should be fixed preferably one hour a week for the quality circle to meet. Formally inaugurate the quality circle. Arrange the necessary facilities for the quality circle meeting & its operation.

Training
Appropriate training- need to be imported Such training comprises of:

Brief orientation program for top management. Program for middle level executives Training of facilitators Training for circle leaders and members

Process of operation
Problem identification Identify a number of problems
Problems Analysis

Clarified and analyzed

Generate alternative solutions

Identify and evaluate causes and generate number of possible alternative solutions.

 Select most appropriate solution

Identify & clarify causes Generate possible alternative solution

Prepare plan for action

Convert solution to reality

Present solution to management

Fore approval

Implementation of solution

Evaluated recommended solution

Success is a journey

How to use the concept

3 main part
Identifying Free to brainstorm no bad ideas List & analyzed each problem Analyzing Focus on one problem Create an appropriate solution Involves opinion from member and researcher Analysis : Prepare to solve the problem Explain in; How it works What solution result should be Result- shown to the managers and group

Basic quality problem solving

Basic seven QC tools
Analyze data & present result
Check sheets, pareto chart,

ishikawa diagram, flow diagram, histogram, scatter plot, control chart

Pareto chart
Determine priority for quality

improvement activities Provide tool for visualizing the pareto principle Determine which problem should be solve first Provide a before-and-after comparison

Pareto Chart

Pareto Chart

Pareto Chart

Ishikawa Diagram
Referred to as cause-and effective diagram, tree

diagram, or fishbone diagram

Display the factor that effect a particular quality

characteristic, outcome or problem.

Typically result of a brainstorming
The main goal represented by the trunk of the

diagram, and primary factor represented as branches.

Ishikawa diagram

Applicability in Government Organizations;

The concept of QC was launched in the

Public Works Department of Govt. of Maharashtra on 18.11.1997, Some problem solved are;
Eliminating delay in issuing observation

memos after insepection of site. preventing accidents on highways, reducing electricity bill in office,

 avoiding duplication of work, removal of encroachment from Govt.land, speeding up pot-hole filling on roads during

monsoon, Upkeeping of service records of employees, maintaining Govt. offices clean, stream-lining reservation system of Govt. rest house, improvement in maintenance of Govt. rest house.

Some of Problems and the solution by QC in P.W.D of Maharastra;

i)

Delay in issue of observation Memos; - Divided into 6 regions which headed by Chief Engineer and assisted by a Superintending Engineer, Vigilance & QC, - used various tools and methodology, identified root causes problem then solved with requisite foolproofing.

- Benefit employees by providing.

- a systematic education. - freedom to modify their work habits. - opportunity to use their brain for development

of Department. - opportunity to work as team. Also, motivate to improve work culture, self improvement recognition and creativity in work.

ii. Preventing Accidents on Highway

-Circles members collect data from police

station to select causes of accident by using the Pareto Chart.

-And segregated the causes under Man, Machine, Material & Method. -They found out the solutions and the problems such as closing of central verge at all locations except junction, frequent lane marking, installation of Caution boards, providing lay-byes for buses and etc.