Professional Documents
Culture Documents
QUALITY CIRCLES
Quality begins on the inside... and then works its way out in a circular manner
How Do Quality Circles Work All members of a Circle need to receive training Members need to be empowered Members need to have the support of Senior Management
Philosophy
Managing people (grass root level) Respected and are involved in decisions Peoples capabilities to solve work-area problems
CONCEPTS OF Q.C
Top management
Steering Committee
Coordinator
Facilitator
Leader
Member
Top Management
Steering Committee
Coordinator
Facilitator
Leader
Members
Non QC Members
The Success of the quality circle depends solely on the attitude of the top management and plays an important role to ensure the success of implementation of quality circles in the organization.
Top Management
Steering Committee
Coordinator
Facilitator
Leader
Members
Non QC Members
Steering committee called middle management consists of chief executive heads of different divisions or a coordinator plays a positive role in quality circle s activities for the success of the efforts.
Top Management
Steering Committee
Coordinator
Facilitator
Leader
Members
Non QC Members
Top Management
Steering Committee
Coordinator
Facilitator
Leader
Members
Non QC Members
Top Management
Steering Committee
Coordinator
Facilitator
Leader
Members
Non QC Members
Top Management
Steering Committee
Coordinator
Facilitator
Leader
Members
Non Members
Education of QC members
QC members must make it a habit to study Read text books as many times as possible and make the best use of them Develop the habit of getting as much data as possible from as many sources as possible and utilize them to the maximum extent Knowledge is not sufficient, but the application of knowledge is more important Apply the techniques in such a simple manner that everyone can understand
Implementation
Problem analysis
Organization
8 to 10 members, same area moderators
Training
Group Processes Data collection Problem Analysis