Operations Management

Contribution of Henry Ford

Applied the scientific principles of Friedrick W. Taylor Model T was developed using Assembly line Lighter parts were delivered in batches & heavier parts are stored at fixed place Reduce the making of Model T from 728 mins to 93 mins.

Contribution of W. Edwards Deming

Plan-Do-Check-Act cycle Statistical techniques 14 principles of Quality

Contribution of Philip Crosby

Wrote the book Quality is Free Emphasized that return on Quality is always much more than its cost Given the concept of DRIFT (Doing It Right the First Time) Has also given 14 principles of quality Prevention of defects rather than correction of defects

Contribution of Genichi Taguchi

Taguchi claims that quality is greatly determined at the design level. In addition to quality control in production, he emphasizes quality control in four other functions: (1) product planning, (2) product design, (3) process design, and (4) production service after purchase. Further, Taguchi`s QLF (Quality Loss Function) quantitatively measures the success or failure of quality control.