Study Guide Answers Test 1 Topical Study Guide Industry overview, technology and People Lsn.

2& 3 Key components of air Transportation Industry 1. I reminded you at the beginning the Air transportation industry/aviation industry can be placed into two general categories for the purposes of this course What are they?
a. The Makers and The Flyers

2. U.S. aerospace industry trade balance (what we import vs. export) continues to be a surplus (slide 3) good or bad for the U.S. economy? Explain it.
a. Good for U.S. economy because the U.S. aerospace industry accounts for 4-5% of the countrys gross domestic product and the surplus in the US aerospace industry trade & balance allowed the aerospace industry to downsize half as much as other mfg companies did. Weak rollercoaster economy Volatile operating costs (Labor, Fuel, and a Fickle Customer base) Unpredictable Labor expense People- people on the inside of company as well as outsie (suppliers, customers, regulators, etc.) Part-aircraft components, aircraft infrastructure, virtual parts Process-The work behind a component, system, or item Procedures-Generally rule bound, published and not optional Placement-where the work is done (Facilities and geography) An assemblage or combination of different organizations, labors, consumers, companies, manufacturers, airports and other aviation oriented groups and systems the work together to accomplish a task or set of tasks In aviation, different systems work with other systems to form larger systems that perform different tasks Ex. | Airport i. Flight crew ii. Managerial staff iii. Maintenance crews iv. etc It implements new technology to combine different old systems with new computer systems that make the aviation business more efficient Identifying and addressing the causes of recent increases in operational errors Maintaining momentum in addressing pilot training and fatigue Advancing risk-based oversight of repair stations and aircraft manufacturers Enhancing air carrier collaboration and making domestic code share arrangements more transparent ot consumers Implementing airline safety and FAA Extensions Act of 2010 requirements Expensive because it involves implementing new technology into current systems domestic and worldwide which could cost millions and even billions of dollars over time including development and integration.

3. Airlines plagued by what on-going costs? Predictable or unpredictable?

a.

4. Currently what is the most volatile and highest cost for airline ops?
a. a. b. c. d. e. a.

5. 5Ps. What does each P stand for? What about them (what do they describe?)

6. Define system related to aviation ops.

7. Define what is meant by aviation as a system of systems

a. b.

8. Why could FAAs NextGen be called a true system of systems? (slides 11-13)
a.

9. DOTs 5 key operational challenges for aviation in 2012.

a. b. c. d. e. a.

10. FAAs NextGen price tag expensive or inexpensive? Describe, discuss.

Study Guide Answers 11. Miscellaneous question you will need to know: What is DOT and does FAA fall under it? Youll need to research this.
a. Department of Transportation; Yes, the FAA falls into the DOT

Lsn. 4 Intro to 5Ps; 5P Overview 1. Various aviation operations shown on slide 2what common backbone components do each share?
a. b. c. d. e. f. g. a. b. c. d. e. Mfg. Regulatory Supply Chain PAX Services Ground ops Air Carrier Education/training People Mainenance Crews Parts- Aircraft landing gear Process Process Maps of Airports and such Procedures-Maintenance Manuals Placement-GE Plant or Maintenance Shop h. i. j. k. l. m. MRO ATC Engineering Airport IT CRS Flight Ops

2. Be able to define & give a brief example of each P

3. Regarding 5ps, what do we mean by Placement of facility? What specific considerations regarding placement/facility)?
a. b. Geography where facility is located Considerations Residential areas (safety for civilians) Pollution Weather interactions with facilities

4. Be able to re-create and label the 5P model diagram (slide 3)

Section 1 Section 1 Rise Digital Workspace slides 1. How is communication/collaborative data sharing in 2013 in aviation industries different from the way it was accomplished 40-50 years ago? (How did I illustrate the interaction and information transfer vs. now?)
a. b. 2. a. b. c. d. Social Connectivity (Facebook, Twitter, Skype, dropbox, email) Some companies use Facebook login for identity verification Data-driven: processes, assessment and training Technology Integration: new technologieslegacy systems Information sharing: Knowledge Management Pipelines st System Management: thinking for 21 century aviation

4 Key collaboration challenges for aviation companies in todays e-everything environment

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3.

Key Points As a manager, what you need to ensure is in place for your modern workforce (last slide)
a. b. c. d. Requisite data/computing infrastructures Develop & deploy proper training and tools Recognize your own people and their role in innovation and problem solving Build a process that can be trusted

Section 1.2aWats-MillenialGen slides: 1. Gen X and Millennials: work characteristics of these two groups (slide 3)
a. b. Gen-Xers: Production over tenure; open communication; individual loyalty Millennials: Constant communication, positive reinforcement; enjoy rapid problem solvingfrustrated somewhat easily

Section 1.2bModern Workforce Lecture Pt.1 1. What do companies often base promotion on, especially in technology industries? (slides 5-7)
a. Technical experience or education

2. In aviation why is it sometimes necessary and yet also a negative to promote base on length of time someone has done a job? (In other words, promotion based on technical skills?)
a. b. It is necessary because those with experience and that are in leadership positions can step in and show the new workers how to do a job. It is negative sometimes because having experience may not always denote leadership qualities

Section 1.2bModern Workforce Lecture Pt.2 examples of changes in business models, how teams communicate 1. What is a big change in the business model for how airlines used to maintain their aircraft versus today? (In the past where was an airline like American airlines aircraft maintenance mostly accomplished and by whom vs. today?)
a. Maintenance used to be in house and now its operated by third party vendors for best cost and the industry doesnt rely on training as much but is more price driven (My example)

2. What human factors challenges within organizations exist even today that inhibit critical communication (think rookie new-hire working with an experienced veteran worker)?
a. b. Communication between the older workers and the new Change in work practices

3. UAL flight 173 accident case study example. What contributing factors on the flight deck related to People, were involved in this landmark aviation accident? Be specific. What special industry-wide training resulted from this accident?
a. b. c. Failure from the Captain not properly monitoring the low fuel state and the crewmembers advisories regarding the fuel state was a factor Failure from the two flight crewmembers to either fully comprehend the criticality of the fuel state or to successfully communicate their concert the captain was a factor A Crew Resource Management/Cockpit resource Management (CRM) program was issued for pilots as a result of the accident

4. What specific types of leadership people skills are required of todays aviation operations manager (last 3 slides)
a. Coaching skills, Technical knowledge, Mentoring skills, Facilitator skills, Hammer when necessary (hardass skills)

Section 1.2Modern Workforce lecture Pt. 3 Common problems 1. Why are job descriptions important? Why hard for company to write? (What has changed/impacted the way jobs are performed?) 3

Study Guide Answers

a. Job descriptions are important because they determine what crowd applies for a job and makes sure that the crowd applying is in accordance with policy safety rules and procedures. It is hard for companies to write because rules and regulations change all the time. Its also hard because new technology is always being implemented and the ability for a worker to use new technology that might not have a certification standard might be needed.

b.

2. New and veteran leaders in aviation sometimes can lack knowledge & abilities for problem Solving name one of these management science abilities or tools
a. b. c. a. b. c. a. Process tracking and measuring Identifying relationships Identifying who does what System Thinking Build effective teams Communication You can do these skills Process tracking and measuring Identifying relationships Identifying who does what Decision making Communication Coaching, team input

3. 3 critical skill areas for leaders in aviation management ops. (last slides from slide 14-18)

4. What does being a systems Thinker as a leader mean?

5. Ways to build effective teams.

a. b. c.

Ill ask you questions related to currently assigned team Project 2Gear Door Incident. Whats the scenario, some of the 5Ps involved etc.?