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  • CRM Register: Case YES Clean Hospitable Friendly ?

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    Akshay Dohru
    14 views19 pages
    This document contains a CRM register for customer feedback on a restaurant. It includes 31 entries with information on whether customers would return, if the restaurant was clean, service was good, food was as ordered, and overall experience. Many entries are blank. It provides totals of customer cards received, transactions, and guest complaints. It also includes a section to calculate overall scores and percentages for the current and last month.

    Original Description:

    CRM REPORT IS TO BE USED FOR MAKING GUEST FEEDBACK AND MEASURE IT WITH OTHER COMPETITORS.

    Original Title

    Crm REPORT

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    © Attribution Non-Commercial (BY-NC)

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    This document contains a CRM register for customer feedback on a restaurant. It includes 31 entries with information on whether customers would return, if the restaurant was clean, service was good, food was as ordered, and overall experience. Many entries are blank. It provides totals of customer cards received, transactions, and guest complaints. It also includes a section to calculate overall scores and percentages for the current and last month.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    14 views19 pages

    CRM Register: Case YES Clean Hospitable Friendly ?

    Uploaded by

    Akshay Dohru
    This document contains a CRM register for customer feedback on a restaurant. It includes 31 entries with information on whether customers would return, if the restaurant was clean, service was good, food was as ordered, and overall experience. Many entries are blank. It provides totals of customer cards received, transactions, and guest complaints. It also includes a section to calculate overall scores and percentages for the current and last month.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 19

    CRM REGISTER

    Feed Only Green Cell

    1st
    CASE
    Was The Restaurant Clean ?(5=yes,<5=no) Was the service hospitable and friendly ?(4=yes,<4=no) Did you receive what you ordered ?(excellent=yes,<excel=no) Was the restaurant well maintained ?(5=yes,<5=no) was the food tasty and to your liking ?(4=yes,<4=no) Were you served within the time promised ?(4=yes,<4=no) Do you feel that you got value for money ?(4=yes,<4=no)
    Will you visit the Restaurant again in the near future ?(avg.score=14=yes,<14=no)

    YES
    0 0 0 0 0 0 0 0

    AVAILABLE DA

    Total No. of C.Cards Received Total no. Tkts Total G.C

    1st
    NO
    0 0 0 0 0 0 0 0

    2nd
    BLANK
    0 0 0 0 0 0 0 0

    3rd
    BLANK
    0 0 0 0 0 0 0 0

    YES
    29 31 6 29 23 31 23 16

    NO
    10 7 33 10 13 7 13 23

    YES
    50 66 10 50 53 66 53 36

    0 AVAILABLE DATA

    23.5

    14.5

    48 AVAILABLE DATA

    AVAILABLE DATA
    0 0 Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT % 39 166 11 23.49

    tal No. of C.Cards Received

    Total No. of C.Cards Received Total no. Tkts Total G.C

    GUEST HIT %

    #DIV/0!

    3rd
    NO
    24 9 65 24 22 9 22 39

    4th
    BLANK
    2 1 1 2 1 1 1 1

    5th
    BLANK
    0 0 0 0 0 0 0 0

    YES
    26 30 1 26 24 30 24 12

    NO
    15 11 40 15 17 11 17 29

    YES
    31 38 3 31 28 38 28 20

    26.75 AVAILABLE DATA

    1.25

    21.625

    19.375

    27.125 AVAILABLE DATA

    AVAILABLE DATA
    76 215 10 35.35 Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT % 41 201 11 20.40

    otal No. of C.Cards Received

    Total No. of C.Cards Received Total no. Tkts Total G.C

    GUEST HIT %

    5th
    NO
    11 4 39 11 14 4 14 22

    6th
    BLANK
    0 0 0 0 0 0 0 0

    7th
    BLANK
    0 0 0 0 0 0 0 0

    YES
    33 42 5 33 41 42 41 21

    NO
    23 14 51 23 15 14 15 35

    YES
    0 0 0 0 0 0 0 0

    NO
    0 0 0 0 0 0 0 0

    14.875 AVAILABLE DATA

    32.25

    23.75

    AVAILABLE DATA
    42 144 5 29.17 Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT % 56 115 10 48.70

    AVAILABLE DATA
    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT %

    No. of C.Cards Received

    GUEST HIT %

    7th
    BLANK
    0 0 0 0 0 0 0 0

    8th
    YES
    0 0 0 0 0 0 0 0

    9th
    BLANK
    0 0 0 0 0 0 0 0

    NO
    0 0 0 0 0 0 0 0

    YES
    0 0 0 0 0 0 0 0

    NO
    0 0 0 0 0 0 0 0

    BLANK
    0 0 0 0 0 0 0 0

    0 AVAILABLE DATA

    0 AVAILABLE DATA

    BLE DATA
    0 0 0 #DIV/0!

    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT %

    0 0 0 #DIV/0!

    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT %

    0 0 0 #DIV/0!

    10th
    YES
    0 0 0 0 0 0 0 0

    11th
    BLANK
    0 0 0 0 0 0 0 0

    NO
    0 0 0 0 0 0 0 0

    YES
    0 0 0 0 0 0 0 0

    NO
    0 0 0 0 0 0 0 0

    BLANK
    0 0 0 0 0 0 0 0

    0 AVAILABLE DATA

    AVAILABLE DATA
    0 0 0 Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT % 0 0 0 #DIV/0!

    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT %

    #DIV/0!

    12th
    YES
    0 0 0 0 0 0 0 0

    13th
    BLANK
    0 0 0 0 0 0 0 0

    NO
    0 0 0 0 0 0 0 0

    YES
    0 0 0 0 0 0 0 0

    NO
    0 0 0 0 0 0 0 0

    BLANK
    0 0 0 0 0 0 0 0

    0 AVAILABLE DATA

    AVAILABLE DATA
    Total No. of C.Cards Received Total no. Tkts Total G.C 0 0 0

    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT %

    0 0 0 #DIV/0!

    GUEST HIT % #DIV/0!

    14th
    YES
    39 43 2 39 45 43 44 22

    15th
    BLANK
    0 0 0 0 0 0 0 0

    NO
    26 22 63 26 20 22 21 43

    YES
    0 0 0 0 0 0 0 0

    NO
    0 0 0 0 0 0 0 0

    BLANK
    0 0 0 0 0 0 0 0

    34.625

    30.375

    0 AVAILABLE DATA

    AVAILABLE DATA
    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT % 65 170 0 38.24

    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT %

    0 0 0 #DIV/0!

    16th
    YES
    0 0 0 0 0 0 0 0

    17th
    BLANK
    0 0 0 0 0 0 0 0

    18th
    BLANK
    0 0 0 0 0 0 0 0

    NO
    0 0 0 0 0 0 0 0

    YES
    0 0 0 0 0 0 0 0

    NO
    0 0 0 0 0 0 0 0

    YES
    0 0 0 0 0 0 0 0

    0 AVAILABLE DATA

    0 AVAILABLE DATA

    AVAILABLE D
    0 0 0

    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT %

    0 0 0 #DIV/0!

    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT %

    Total No. of C.Cards Receive Total no. Tkts Total G.C

    #DIV/0!

    18th
    NO
    0 0 0 0 0 0 0 0

    19th
    BLANK
    0 0 0 0 0 0 0 0

    20th
    BLANK
    0 0 0 0 0 0 0 0

    YES
    0 0 0 0 0 0 0 0

    NO
    0 0 0 0 0 0 0 0

    YES
    0 0 0 0 0 0 0 0

    0 AVAILABLE DATA

    0 AVAILABLE DATA

    0 AVAILABLE DATA

    al No. of C.Cards Received

    0 0 0 #DIV/0!

    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT %

    0 0 0 #DIV/0!

    Total No. of C.Cards Received Total no. Tkts Total G.C

    GUEST HIT %

    20th
    NO
    0 0 0 0 0 0 0 0

    21st
    BLANK
    0 0 0 0 0 0 0 0

    22nd
    BLANK
    0 0 0 0 0 0 0 0

    YES
    0 0 0 0 0 0 0 0

    NO
    0 0 0 0 0 0 0 0

    YES
    0 0 0 0 0 0 0 0

    0 AVAILABLE DATA

    0 AVAILABLE DATA

    0 AVAILABLE DATA

    otal No. of C.Cards Received

    0 0 0 #DIV/0!

    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT %

    0 0 0 #DIV/0!

    Total No. of C.Cards Received Total no. Tkts Total G.C

    GUEST HIT %

    22nd
    NO
    0 0 0 0 0 0 0 0

    23rd
    BLANK
    0 0 0 0 0 0 0 0

    24th
    BLANK
    0 0 0 0 0 0 0 0

    YES
    0 0 0 0 0 0 0 0

    NO
    0 0 0 0 0 0 0 0

    YES

    NO

    0 AVAILABLE DATA

    0 AVAILABLE DATA

    AVAILABLE DATA
    0 0 0 Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT % 0 0 0 #DIV/0!

    al No. of C.Cards Received

    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT %

    GUEST HIT %

    #DIV/0!

    4th
    BLANK YES

    25th
    NO BLANK YES

    26th
    NO BLANK YES

    27th

    #DIV/0!

    #DIV/0!

    #DIV/0!

    #DIV/0! #####

    #DIV/0!

    ##### #####

    BLE DATA
    0 0 0 #DIV/0!

    AVAILABLE DATA
    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT % 0 0 0 #DIV/0!

    AVAILABLE DATA
    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT % 0 0 0

    AVAILABLE D

    Total No. of C.Cards Recei Total no. Tkts Total G.C

    #DIV/0!

    27th
    NO BLANK YES

    28th
    NO BLANK YES

    29th
    NO

    #DIV/0!

    #DIV/0! #####

    #DIV/0!

    #DIV/0!

    #DIV/0!

    #DIV/0!

    AVAILABLE DATA
    0 0 0 #DIV/0!

    AVAILABLE DATA
    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT % 0 0 0 #DIV/0!

    AVAILABLE DATA
    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT %

    Total No. of C.Cards Received Total no. Tkts

    GUEST HIT %

    29th
    BLANK YES

    30th
    NO BLANK YES

    31st
    NO
    #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF!

    TOTAL
    BLANK
    #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF!

    YES
    2 1 1 2 1 1 1 1

    #DIV/0! ##### #DIV/0! #DIV/0! ##### AVAILABLE DATA


    0 Total No. of C.Cards Received 0 Total no. Tkts 0 Total G.C #DIV/0! 0 0 0

    #DIV/0!

    #DIV/0! #REF!

    ABLE DATA

    AVAILABLE DATA
    Total No. of C.Cards Received Total no. Tkts Total G.C GUEST HIT % 0 0 0

    AVAILABLE DATA
    Total No. of C.Cards Received Total no. Tkts Total G.C

    GUEST HIT % #DIV/0!

    #DIV/0!

    TOTAL
    NO BLANK

    #REF!

    1.25

    AVAILABLE DATA

    tal No. of C.Cards Received 319 Total no. Tkts 1011 47 GUEST HIT % 31.55

    CRM REGISTER
    CASE
    Was The Restaurant Clean ? Was the service hospitable and friendly ? Did you receive what you ordered ? Was the restaurant well maintained ? was the food tasty and to your liking ? Were you served within the time promised ? Do you feel that you got value for money ?

    Will you visit the Restaurant again in the near future ? TOTAL AVAILABLE DATA
    Total Number of Cards Received : Total Number of Transaction : Total Number of Guest Complaints : MAXIMUM SCORE

    CATEGORY

    The Jungle

    JUNGLE Osi
    LAST MONTH >>>>>>>>>>>>

    HIKE % >>>>>>>>>

    YES
    #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF!

    NO
    #REF! #REF! #REF! #REF! #REF! #REF! #REF! #REF!

    BLANK
    2 1 1 2 1 1 1 1

    #REF!

    #REF!

    1.25

    319 1011 47 #REF!

    CRM - RESULTS FOR THE CUR


    GUEST FEEDBACK HIT %
    Forms Total Filled
    319 2

    Scores Potential

    Achieved Score

    (G / F * 100) GSI %

    covers

    31.55
    31.55

    #REF!

    #REF!

    1011

    LAST

    GC Ratio % 0 0.01 - 0.02 0.03 - 0.04 0.05 - 0.06 0.07 - 0.08 0.09 - above

    Marks 30 25 20 15 10 0

    THE CURRENT MONTH


    Weighted No of GC Ratio 47 0.05 GC GSI 70% #REF! Weighted GC 30% 30.000

    OSI

    OTI

    #REF!
    #REF!

    3.1

    LAST MONTH >>>>>>>>>>>>>

    HIKE % >>>>>>>>

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